ComplaintsforClothing Shop Online
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered and have not received my stuff its been 3 months. They stop communicating with me. They have only and email for contactBusiness response
01/04/2024
After investigating this matter with the consumer information provided, we were not able to locate an order for our company Clothing Shop Online. We suggest the consumer confirm the order was placed with Clothing Shop Online and charge was made under that name. We are not affiliated or listed under any other name other than Clothingshoponline.comInitial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a shirt on October 15th and allowed the **** business days for it to ship. It never shipped and I emailed the ************************ to inquire about when my order would be sent. Instead, the email bounced back, stating the ONLY way to get in contact with this company was a dead end, since the email address no longer exists. This is unacceptable and I hope to see my card refunded for the amount plus the shipping and tax.Business response
12/01/2023
Hello *****,
We are so sorry to hear of the issues encountered, however we are not affiliated to the company The Feminista. Our company is Clothing Shop Online (www.clothingshoponline.com), and we offer blank apparel on our website.
We are terribly sorry but are unable to assist on this matter as it's not an issue with our company.Initial Complaint
11/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered clothing on October 17, 2023 Order #******** I never received a rather large box of items that I paid for on October 17, 2023. I have contacted them multiple times (I think that it has been six times, as of yesterday) via "*****************" inquiry reference #******, to no avail. He/she simply ignores my emails. By the way, the Clothing Shop Online's motto is "We promise we won"t let you down"?Business response
11/02/2023
Hello,
We are terribly sorry for the issue encountered with the order. After a bit of searching, we see the carrier delivered the box to the customer's neighbor. It may be possible that it is still in their possession.
As for the delayed response, we are terribly sorry! The agent assisting the customer was out of the office and our system did not reassign the inquiry as it should. Thankfully ** is back in the office today and has notified us that they will be reaching out to the customer shortly to assist on the matter.
Our apologies again for the issue encountered. We hope to get the matter resolved very soon.
Initial Complaint
09/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered from Over-Apparel on 8/22/2023, order #****. Item purchase price was $91.86, I paid an additional $15.00 for express shipping (3-5 days). Total charged was $106.86. Never received the item and no phone number listed. Tried to email and it states "problem sending". Address listed as ************************************************. Would like a complete refund.****************************************Business response
09/26/2023
Hello,
We are terribly sorry to hear of the issues encountered. We regret to inform that this complaint has been sent to the incorrect company. Our company, Clothing Shop Online, sells blank apparel such as t-shirts, sweaters, sweatpants, etc. From the link provided, the items purchased were fashion garments such as dresses, which we do not sell. We are not affiliated to any other websites other than our own.
Due to this complaint being for another company, we are not able to assist on this matter.Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased clothing in the amount of $34.95 from this shop on 07/04/23. I have contacted this business over and over again asking for the status of my order. They said it would be here in **** days. It never arrived. Half of the time I never get an answer back to my emails, so I can't even count how many emails I've sent them. I've asked for a refund, and the company won't respond. I don't know where my package is and at this point I want my money back for taking so long. Order # *****.Business response
07/24/2023
Thank you for reaching out regarding this matter. After searching our system with the name, address, and email address provided, we were not able to locate an order or any communication with you. The order number provided does not pull up an order on our system. We are receiving many inquiries for other companies. Please be sure that the company you purchased from is in fact Clothing Shop Online. We are not affiliated or are listed under any other company.
We are terribly sorry we are not able to assist on this matter as it is not an order of ours. We wish you the best of luck locating the correct company.Initial Complaint
05/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received my order of 2 t-shirts and a dress. I ordered the same size t-shirt as I always wear, yet theses shirts were too small. The dress I ordered was made of a fabric that was extremely thin and and poor quality. I followed the companys return policy as outlined on their website and requested a return code and address. They refused to accept my return and refund my money even though my reasons for the return were legitimate and not excluded from their return policy. I have contacted them repeatedly, but to no avail.Business response
05/30/2023
We fear this complaint is not intended for our company, Clothing Shop Online. We searched for the customer with the details provided (name, street address, and email address) with no order or communication located in our system. If customer is certain the order was placed with Clothing Shop Online (not any other company name) they are welcome to contact our Customer Experience team at ************ Monday through Friday from 8:00 AM to 4:30 PM PT. Our agents will gladly assist on the matter if the order is indeed from our company.Initial Complaint
03/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Proof I ordered items from MONTOREL Order No. ******** Placed on Dec 31,2022 Order confirmed Hi *****************************,We're getting your order ready to be dispatched. We will notify you when it has been shipped. View Your OrderorVisit Our Store Shipping Information Free Shipping ***************************** ************************************************************************************************************** Payment Method ************** USDProduct Detail Open Front ********************* Pants Set Without Tank Top Style:Brown/2XL Price:$6.99 Qty: 1$6.99 Solid Cable Knit *************** Set Style:Rose Red/2XL Price:$6.99 Qty: 1$6.99 Rib-Knit ******************************** Pants Set Style:Light Blue/2XL Price:$6.99 Qty: 1$6.99 Letter Embroidery Thermal Lined Split Hem *********** Set Style:Beige/2XL Price:$6.99 Qty: 1$6.99 Letter Print Zip Up Hooded *********** Set Style:Gray/2XL Price:$6.99 Qty: 1$6.99MoreOrder SummaryProduct Amount249.63 USDDiscount Value-***** USDShipping Cost0.00 USDTax0.00 USDTotal Amount174.74 USDNeed Assistance? Talk to us. We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us *********************** ?This email was sent by?MONTOREL?I sent several emails but they all were unanswered.Initial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Emmiol website notes can return just need to work with customer service. Once you submit a request for refund, they offer other solutions and do not refund. The clothes are brand new and need to be returned as they do not fit.Initial Complaint
02/11/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
- Purchase made Dec. 16, 2022 for three sweaters for $115.17, resulting from a ******** add I saw.- Received sweaters on approx. Jan. 20, 2023. - None have fiber content listed on garment. One was fine; the other two made my skin incredibly itchy. - Reached out Jan. 24, 2023 via email to ***************** to request a return for the two I can't wear. No response; emailed again Jan 30. - Back-and-forth emails were late night replies from the company in broken English; "If you still want to return, you have to know that you need to pay for the return postage" then "Sorry, US$34 is our best offer as compensation, could you accept it? Our return address is in *****, its not worth to return for you." Return shipping paid by consumer and a return address in ***** are not mentioned on their returns page. - I paid $79.18 for the two items, the last email received from them indicated "The best we can offer is US$40 now.Can you accept?Or you can return it to below address at your cost." - *********************************************************************** indicates garments need a label with "the fiber content, the country of origin, and the identity of the manufacturer or another business responsible for marketing or handling the product." The garments have none of these. I just want my $79.18 refunded.Initial Complaint
02/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered merchandise through this vendor a month ago and they refuse to provide any shipping information or order status. They've had my money for a month and I have no product and no timetable for receiving it. The vendor has no phone number to reach them. I believe their website is a fraud. I've reported the transaction as fraud to the credit card company and am contacting the police where the company is registered. The company is registered to an address in ********, ****************************************************************. This address is known to be used by fraudulent vendors.Business response
02/08/2024
Hello *******,
We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.
We suggest confirming the order was indeed placed and consumer was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.com
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Contact Information
Customer Complaints Summary
37 total complaints in the last 3 years.
24 complaints closed in the last 12 months.