ComplaintsforPoshmark.com

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had two items for sale on the Poshmark site in ********************* Sandals for $540 and a *************** (***) handbag for $700 - see "My Sales - Poshmark" file attached.The *** bag sold on June 12, 2024 and the bag was shipped out to Poshmark who then shipped them to the buyer. The buyer received them on June 13, 2024 and my earnings of $560 were released to me via the Poshmark app.On May 22, 2024, I purchased a pair of Christian **** designer sandals from Relux Shop for $440 - receipt and screenshot of their site is attached. Relux claimed that these sandals were authentic Made in *****. I received my sandals and they did not fit me - too wide - so I decided to list them on Poshmark to see if I could recoup my $440. I listed them and the sandals were purchased for $540 on June 12, 2024 by @xgoldenclosetx and based on this I would have received $432 back which would be close to break even. I shipped the sandals to Poshmark per their instructions via **** on June 12th. On June 14th, I received an email from Poshmark that the sandals could NOT be authenticated, that they cancelled the sale and that they would be returning the sandals back to me. The buyer reached out to me and I notified her that I had apparently be duped by Relux and that the sale was cancelled by Poshmark. The problem - no money was sent to me or exchanged hands for the sale of the sandals since the shoes were never shipped to the buyer. Instead, after the order was cancelled by Poshmark, they posted a negative balance on my account of -$538.75 on June 13, 2024 which cancelled out the sale for the *** Handbag for $560 because Poshmark posted a negative amount, it now shows I will only receive $21.25 and have lost over $500. I have emailed and reached out to Poshmark with no response. The **** sandals were received back from Poshmark on June ************************************************************************************************* of $560 for the *** bag.

  Business response

  06/24/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/20/2024. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer response

  06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sold a ring on June 6. Poshmark sent me a mailing label, which is the norm. However, the buyer messaged me that she had a change of address. She gave me her new address. I contacted Poshmark support on June 7. I asked what I needed to do. my question was answered right away and the support person asked me for my purchase number, which I supplied right away. He did not get back to me until yesterday, June 13. In the interim, I brought the purchase and the mailer to the post office and they were kind enough to give me another Label with her new address. However, I had another purchaser that I was sending out that day as well and the mail person put them both on the same receipt, but with different tracking numbers. I took a picture of the first customers tracking number and sent it to her in the conversation portion of Poshmark Product was delivered on June 11. on June 13, the support person sent me a new mailing label. But I had already sent out the product on June 8. Purchaser had already received it. I sent this information to the support person, who obviously did not read all my nine emails that I sent Regarding this issue. He has not gotten back to me as of now. And two other customer support people told me that they were not gonna help me since I already had somebody on it. I tried to write an email to the **** however the website wanted me to pay for that information. there was a phone number which I called that stated they do not have customer support over the phone and that you have to contact customer support through email. This is truly unacceptable in this day and age! How can a multi-million dollar company not have live agents to help resolve matters. I hope you can help me as I am frustrated beyond belief. Thank you!

  Business response

  06/20/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 6/18/2024. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  psmy issue has been revolved, however, it never should have gone this far. I pleaded with Poshmark to get involved, but was always referred back to the original support person. This took almost 3 weeks for him to get this resolved and if I were a higher up in the company, I would definitely make changes. Too many disgruntled ******* will be the downfall of this company eventually. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a pair of crop jeans new with tags. When they arrived they were the wrong pair I messaged Poshmark and the seller with pictures to show it was a different item. Poshmark sent me a return label on May 29 I mailed them back to the seller on May 30 the seller received them back June 3. That same day day I received another return label from Poshmark June 3. I messaged them and told them I sent them back with the first return label and they had already arrived back to the seller. No response. A few days later I get an email saying my return is about to expire and I would loose my refund. Again I message them back telling them I already mailed them back with the first label. No response again. I try messaging the seller so she could inform them they were received she messaged on the conversation link that she did receive them so I invited Poshmark to join our conversation Just sent back a Thanks for inviting me and no other response. Today I got another email saying since I didnt send the item back within the allotted time I was loosing my refund and they were sending the money to the seller. Now the seller has the item back and my money. I would like my money back. Thank you

  Business response

  06/17/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/12/2024. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased an item 16 days ago. The seller shipped the item the following day and I had an estimated delivery date of June 1st, 2024. It is now 10 days past the estimated delivery date. I still have not received my item. I reached out to customer support on Friday and they expected me to wait 10 additional days, after tracking stopped which would have been nearly a month since I ordered the item. The problem is I have had continuous tracking so they just keep pushing out the date of when they will do something. They have no customer facing policy on what they will do for a package that never arrives. This package has spent 2 weeks bouncing around between multiple facilities in 2 states. It got to the regional facility within 1 hour of my home just to be sent back to the origin state, 2 states away. I have no expected delivery date and I reached out to customer service again today upon seeing the item is back at the facility of origin to see if they would help me, but instead I was met with silence. This company is trying to scam me out of the money I paid without delivery of the product. Its clear that they hope by continuing to push the date out that they hope that I will forget about the issue. That wont be happening. I want a refund, and I want it done in a timely manner. Not a month after I ordered an item with 1-3 days shipping. Should this not get resolved I have all the evidence I need to file a chargeback, which I know will harm this company more than them just issuing a refund. I dont want to have to use that route, but considering the lack of communication and their lack of willingness to help, I will do what is necessary.

  Business response

  06/17/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, the order was successfully delivered and received by the user on 06/15/2024. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Local authorities and *** I will also ask for help on social media. Keep hiding behind your desks. This is not over!Scammers (NOTE: I DO NOT TRUST ANYTHING About POSHMARK Scammers I used the Poshmarks APP to ask for help from customer service. I got scammed pretending on helping me. I sent a message asking for if they can help me and fix my account so buyers can pay me, somehow I cant receive any payment like its blocked, the. The scammers began thier illegal activities that I had to pay to activate my account to receive funds from my buyers. They are very creative at it to fool me. They really made it seem so legit and gained my trust.I used my last $600 disability money that was sent to them. I was instructed to buy Apple Cards total of $600 they keep asking me for more fees after that, this fee they said to activate my account to be able to receive money from items I sold. I have all proof, the screen shots and text messages and in emails. Images of all 6 Apple Cards I purchased.(PEOPLE I COMMUNICATED WITH)*********************** - ************** A Phone number ************** ************************* ************** ******************* ************** Emails: THEY USED to scam ******************************************** (*****************************************)***************************** (*****************************)********************************

  Business response

  06/14/2024

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstandings. Poshmark believes that the user was communicating with parties pretending to be Poshmark. The sender's email address is not from an official company email address and Poshmark will never request funds be transferred to a gift card.
  We strongly recommend that the user contacts their card company and inform them that their card details may have been compromised. If the card is attached to your Poshmark account, please let us know by contacting ********************************* Lastly, you can contact *************************** to report this activity.

  Regards, Poshmark Client Service

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On many occasion I purchased product on Poshmark that werent what they were supposed to be. I contacted them nothing happened. About a month ago I purchased sunglasses they were used which is ok. However the sunglasses werent what they were supposed to be. Asked for help with poshmark and still nothing happens with help. The only thing they are asking is for photos which I keep on sending photos. Ill never buy and recommmend postmark again

  Business response

  06/14/2024

  Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 665500b0e2ac0c559005a10e. A refund in the amount of $67.97 was issued to the user on 06/13/24 to the users original form of payment. 

  Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently started selling on Poshmark I recently also made 10 sales in total which I have already shipped they have. A policy that if seller does not accept they realease fund however its been 5 days I have reach out a file a report to Poshmark yet I have not gotten paid for anything yet and Im out of product this is not right almost 2 grand in earnings and Im not getting any money Im owed also last time I checked my earrings was over 1700 and now my earring are only a little over 800 and yet still have not gotten anything

  Business response

  06/12/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/07/2024. Once an order is delivered, the buyer has 3 full days from the time of delivery to inspect and accept the order. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I sold my extremely expensive sauna to a buyer on Poshmark around a month ago.I purchased it for around $2000 and sold it as is and used for less than $500 expecting to be compensated due to the Posh Protect Policy. I did my job and shipped the item and Poshmark said to email them 5/27 and then they delayed the time frame in order to avoid paying by stating "they need additional time to investigate and have contacted the ***** as if to say that gives them an excuse to delay paying me. To this date, despite being a regularly selling Ambassador, they have NOT PAID ME A CENT for shipping the very expensive item to the Buyer.

  Business response

  06/12/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/10/2024. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  HI BBB,I purchased a pairs of shoes from the resale site Poshmark on May 27, 2024. The seller said they would mail immediately from ************ to ***. I received the tracking link form the post office, but it showed never leaving the place of origin post office so there is no tracking. The seller insists it was snet. I went to the post office 4 times. They say it was never sent. that's why there is no tracking.I keep reaching out to Poshmark, and all is get is form letter sending me the null and void fake tracking. please see this link ************************************************************************************** **** Tracking #: ********************** My order number from Poshmark: Re: Order #****bcd3f625331e5cc9ceec Order Total: $280.87 I have reached out to Poshmark 5 times and they just keep sending me a form letter. No one is helping me. I do not have my shoes. I am out almost $300 . I need you to please help me.

  Business response

  06/12/2024

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/08/2024. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought a bracelet from a seller on Poshmark on May 22 2024. I received the wrong item, a pair of earrings, and someone else received my bracelet. When I contacted the seller she explained the orders got accidentally switched. I contacted Poshmark and the emailed me a shipping label to ship the earrings to the right person and vice versa. I mailed her earrings and she received hers in May 30 according to **** tracking. I never received my bracelet. When I contacted the seller she never resolved the issue. I have tried to contact Poshmark over and over the past week with no response. I spent $49.77 and need my money back. This is poor business practice to not even contact me about this. The order number is 664c691b00deabd35d60ece3.

  Business response

  06/11/2024

  Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 664c691b00deabd35d60ece3. A refund in the amount of $49.77 was issued to the user on 06/06/2024 to the users original form of payment. 

  
  Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.
  
  Regards, Poshmark Client Service
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩