ComplaintsforPoshmark.com

Consignment Clothes

Additional Complaint Information

Customer Complaint:

BBB’s file for Poshmark.com opened in December 2012. A review of complaints was completed in February 2024. Complaints on file concern issues with returns and refunds.

BBB suggests consumers review the company’s Terms and Conditions prior to signing up with Poshmark.com. Please review the Posh Protect link for Refund Policy Posh Protect & FAQ’s that details the company’s Return Policy.

https://poshmark.com/faq

https://poshmark.com/terms#return-policy

https://poshmark.com/posh_protect

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Initial Complaint
06/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In order to be a verified seller on this website, as a first *********************, Poshmark has sellers go through a supposedly secure and verified process where they ask you to engage in a process where they place a hold on your bank account or debit card to ensure that you are a legitimate person and that you are the card holder. During this process you must be on a support chat and in contact with your bank account. They require that you also have a minimum of $300 in your bank account to support the hold. They place a hold on your account for a random dollar amount, text you a random series of numbers and ask that you send them this number via the support chat and the dollar amount of the hold they placed in your bank account. The ******************** employee I was working with took over $600, refused to verify my account, sent a meme of a cat, called me a b**** and closed out of the chat.
Business response
07/01/2024
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with this issue. Account registration and listing is always free on Poshmark. Poshmark will not ask for payment in order to activate a listing. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction.
We advise that users exercise extra caution when receiving communication that is asking for personal information. Poshmark will never contact users to request personal account information. Please note that all official Poshmark communication will end in a @poshmark.com email domain and chat is not an option that Poshmark provides.
If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.
If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service
Initial Complaint
06/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a pre-owned Lv bag from Poshmark and the seller said it was preloved but in perfect condition with a scale of 10/10 when I received the bag it had major tarnishing on the gold hardware not only the gold hardware on the zipper thats been shown on the list but all the gold hardware and it has smell inside and creases as well. I reached out to Poshmark for a return but Poshmark decided that the bag is not subject to a return. The seller lied to me because in our bundle conversation saying the bag looks brand new the bag I received does not look brand new. I am asking Poshmark to return my money because I am not paying for the bag that was not described honestly by the seller.
Customer response
06/27/2024
Poshmark Support had an email message to me today saying that the seller did mention on her list that the item may show some wear. Yes, the seller said that but the seller said that the item is in perfect condition 10/10. When I asked the seller in our bundle conversation if there was more issue that she never mentioned on her post the seller told me that the bag looks new. So I trusted the seller in her words of telling me that the item looked brand new even if she had mentioned on her post that the bag may show wear because it is the words of the seller whos holding the bag that the bag looks brand new. So I was expecting the bag just had minor signs of usage because it is preloved and after the seller told me that the bag looks brand new.
The Poshmark is a big joke! Just altering the money they can get from completing that purchase.
I will send you proof of the conversation I had with the seller wherein she said the bag looks brand new and photos of all the issues of the
Business response
07/01/2024
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***ca2adb208633d6dd783f7, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer response
07/01/2024

Complaint: 21897358

I am rejecting this response because: Poshmark said the item is as described but it is not. Yes the seller described it as preloved that *** show wears but if you take a look of the descriptions on the photo I provided the seller said it's in perfect condition with a rate of 10/10. And in my conversation with the seller, I asked what are the other isuuse of the bag and the seller told me again that the bag looks brand new. And that's the reason why I bought it with the descriptions being stated, the seller told me the bag looks brand new which is a lie. The bag doesn't looks brand new as it was described to me by the seller on the bundle conversation. The seller lied to me.

Sincerely,

***************************
Business response
07/05/2024
Upon further investigation, our Poshmark Support team has provided the user with details in regards to their decision. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer response
07/08/2024

Complaint: 21897358

Of course Poshmark won't care at all that I was been lied by the seller. I trusted the last words of the seller when seller told me the bag looks brand new over seller's previous post description of the item because the description got posted first and the last words of the patient convinced me to but the item which is lie. And Poshmark did not take a look of my conversation with the seller on the bundle that seller told me the bags looks brand new even she described it on her listing that it's preloved and me shows wears. The lst words of the seller to me is that her bag looks brand new. It is not fair for me to be lied by a seller. But of course Poshmark just go by the descriptions listed by the seller because Poshmark just after their 20% commission from the seller and trust me I will never ever recommend Poshmark to all the people I know. I will tell them my bad experience from Poshmark. They're all about their commission, big joke!
Sincerely,

***************************
Initial Complaint
06/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Poshmark keeps requesting my tax info but then says it's wrong. They refuse to provide me with shipping labels for my sales until this is rectified.
Business response
07/01/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email ************************************* The photos also do not provide a Poshmark username. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service
Initial Complaint
06/24/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
RE: ORDER NUMBER 666b58fbc793c41f10954de1 I purchase a ******* tumbler that was an exclusive edition to target. the color is wisteria tie dye. the item I receievd has no ******* branding on the tumbler. it is counterfeit.The seller provided NO proof of purchase - the email the seller provided for "proof of purchase" is from ******* warranty claims and for a different color. The seller could not provide proof of purchase from Target. Postmark denied my request for return based on the item being counterfeit. The item has zero ******* branding on it! Postmark states it is authentic. what a joke.
Business response
07/01/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 666b58fbc793c41f10954de1. A refund in the amount of $73.67 was issued to the user on 6/27/2024 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

Customer response
07/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***
Initial Complaint
06/24/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order Id ************************ Total $39.17 On 6/14/24 I made a purchase through Poshmark for a ***************** Hawaiian print shirt that was described as Silk. The tag says silk, the description of the item says silk. Silk is supposed to have a smooth, soft texture. Its a fabric known for its shine, luster, lightweight texture and breathability. I received the shirt **** 6/17/24 and felt with my hands that the shirt wasnt silk material. I immediately contacted the seller on 6/17/24 and communicated that the item wasnt as described, the shirt wasnt silk and I requested a refund. The seller told me that the shirt is a raw material and refused to issue me a refund.6/17/24 I contacted Poshmark, showed pictures as asked proving the shirt wasnt silk. The item was misrepresented. I asked Poshmark to investigate the conversations between the seller and myself so the Poshmark team could see that the seller admitted to the material not being silk. Poshmark told me they would get back to me and asked me to specifically provide more pictures of the tag and garment in natural light. I complied and sent the pictures clearly showing the outside of the shirt being Hawaiian print, and the inside of the shirt is a white color. The shirt is NOT silk.According to Poshmarks terms they state we take an active role to ensure both the buyer and seller have a great experience. I have NOT had a great experience. I have written to Poshmark 7 times requesting to speak to a supervisor, manager, someone on an escalation team. I have reached out to their social media team requesting assistance. Poshmark has made a decision that they believe the seller. I am so disappointed. I bought an item that was misrepresented.I have requested for ***** to be credited to my account. I am writing to the BBB so that they can assist me in reaching resolution with Poshmark. I am happy with $***** in a credit to my Poshmark account or a full refund and I will send back the item to the seller.
Business response
06/28/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/28/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer response
06/28/2024

Complaint: 21892538

I am rejecting this response because: I have reached out to the Poshmark team directly at the email address you have also validated where to direct my emails to. I have reached out many times and no one is sincerely taking the time to investigate my concerns. If Poshmark were to due diligence and monitor the conversation between seller and buyer, they would see that the seller has admitted to the material not being silk!
I have been scammed. It seems Poshmark doesn't value my concerns or future business with their platform .

*******
Business response
07/03/2024
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***ca6a20f752be2136fdf37, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer response
07/08/2024

Complaint: 21892538

I am rejecting this response because:
the item doesn't match what the tag says.
The item I received isn't silk. How did Poshmark "thoroughly" investigate when they refused to look at the seller admitting in our communication that the item isn't silk?!! I am so disappointed with Poshmark, they don't value my business nor have my trust after this. I don't feel protected or confident in this company's ability to reach a resolution. Very disappointing.
Sincerely,

*****************************
Initial Complaint
06/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I recently sold a louis ******* sac plat tote bag on poshmark. The buyer after receiving the item, opened a case stating the bag had water damage and discoloration. I informed poshmark that this was not true, the description and photos clearly showed everything about the bag. Unfortunately poshmark sided with the buyer and now it seems i will be getting a bag with no value anymore. I then debunked their claims and have not heard back from poshmark. The picture in which they claimed showed discoloration was nothing more than a trick with the camera angle. After turning up the brightness and contrast, its revealed that a shadow is causing this discoloration. As for the water damage, there is no possible way that the water damage was caused by me. The bag was stored inside in a water free zone as shown in the pictures of the listing. I fear that the buyer mustve tried washing the bag therefore damaging the fabric inside. Im absolutely devastated by this because not only am I receiving a damaged bag but im losing money. I would like to be compensated for the damage my item has received as I extremely doubt anyone would purchase it in this now ruined state. I was paid $150 for the bag, I atleast want to be compensated that amount.
Business response
06/27/2024
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 666a4d402ea6c98dbc6c1866 has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** asked Poshmark to close my account for the last 4 days and they say it just takes a few hours to close an account.Im so fed up with Poshmark. I want my account closed immediately. Please get in touch with them and get them to close my account please.*** contacted them 6 to 10 times with no response.I am totally flabbergasted that they would not close my account.Please contact them and tell them I want it closed NOW!!Im supposed to get an email saying that my account is closed. I would like to have that.Thanks ***************************
Business response
06/28/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, we are unable to locate any accounts under the email: **************.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
06/22/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a purchase on the website. I updated my address and contact information since I moved in May. I confirmed on the website that my shipping address was correct. I placed an order by making an offer to a seller for an item they had. I used Apple Pay to pay for my item, which also showed by current shipping address. Somehow, Poshmark still provided the seller with my old address, which is where the item was shipped to. I never received the order and contacted Poshmark about the issue. They basically told me it was my fault because I didnt have my mail forwarded and to contact the new owners of the house or the post office to get the package back. The post office cant do anything and I dont have contact information for the new owners. I am surely not going to just show up at their door either, considering my old address is an hour away from my new house as well. My shipping address was updated, they made the mistake and are basically telling me, too bad.
Business response
06/27/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #:666cfdb174cb47f9504702ed. A refund in the amount of $79.15 was issued to the user on 6/27/2024 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
06/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I order from Poshmark on June 4 from a seller that offered 25 percent off of a bundle of 5 things or more for a total of $235.30. I than received any email on June 4 stating that my order surpasses the shipping weight limit and I need to reorder but I will still get the 25 percent discount. I ordered again on June 4 with 4 different orders ( 71.23,62.75,62.75,12.50) total of $322.23 on my **** card. I reach out to Poshmark using there email address and emailed with ***** first and she didn't help and than I asked for an manager to reach out to me. I received an email from Ally . Between both of these **************** I must of emailed over 10 times. The end results was giving me a credit of $7.95 to my Poshmark account ( which I stated to both of the workers that I would never shop from them again.) All I was asking is to be refund the 25 percent I was told I would get ( $ *****) . I have not received an email back in over week and no one will help me make this right.
Business response
06/27/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response with information regarding the user's complaint was sent via email on 06/19/2024 with.
Poshmark has taken this claim as feedback in regards to our current policies.
Regards, Poshmark Client Service

Customer response
06/27/2024

Complaint: 21887451

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sold shorts, customer contacts me stating they over paid. A representative from Poshmark messages me via text to inform me of the incorrect amount the customer paid and the process to have it cleared up. The reps name is *********************** I have been promised numerous times this is the process along with having to send bitcoin gift cards and Apple Cash. I have received emails from Poshmark specifically stating the issues that the rep is requiring me to do to get everything fixed. The final straw was yesterday thinking that everything is done I am being forced to give more money and give personal information to get a Poshmark Maxi card. I have not given money for this section, since I am not able to find the card online I have many concerns. Poshmark support says its phishing but I never received confirmation on whether or not the card exists along with the rep actually being with the company.
Business response
06/26/2024
Poshmark thanks you for bringing this matter to our attention. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction.
We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).
If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.
If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service

Customer response
06/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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