ComplaintsforPoshmark.com

Consignment Clothes

Additional Complaint Information

Customer Complaint:

BBB’s file for Poshmark.com opened in December 2012. A review of complaints was completed in February 2024. Complaints on file concern issues with returns and refunds.

BBB suggests consumers review the company’s Terms and Conditions prior to signing up with Poshmark.com. Please review the Posh Protect link for Refund Policy Posh Protect & FAQ’s that details the company’s Return Policy.

https://poshmark.com/faq

https://poshmark.com/terms#return-policy

https://poshmark.com/posh_protect

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Initial Complaint
07/03/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sold a *********************** necklace on Poshmark 06/16/24 and was sent to their headquarters to be authenticated before being shipped to the buyer. The package show delivered on 06/20/24 at 7:32am. After a few days I contacted support to know why it was taking too long and they stated they were reviewing the necklace for authentication and there was a delay in the process they said this in 2 different emails they sent me. I will attach the emails they sent and all the tracking and status from the Poshmark platform. After almost 2 weeks I received an email saying the package never arrived to the headquarters and they were investigating. Today 07/03/24 my order shows cancelled on the app, no apologies,no contact, no refund and no item being returned to me. I would like my $1000 dollar necklace returned or my money refunded. I will be contacting an attorney otherwise and contacting the local news to bring a light to my case and this does not happen to anyone.
Business response
07/09/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/05/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer response
07/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, employees must be trained and a protocol put in place to avoid this type of situations and waste of time. Once a package is dropped off at the post office sellers have no control over it, in this case **** must be contacted immediately.

Sincerely,

*************************
Initial Complaint
06/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened a seller account on **********************, received potential buyers, and when payments were attempted, I received emails from customer support requesting a deposit to be made to my account for $200. This was supposedly to verify my account. Then issue after issue required an increase to my deposit limit, another $500 from Apple card. I was even given a " personal customer support agent" to assist with troubleshooting the issues and we communicated via text. This morning, I have a third request for increase to deposit another $1000. When I refused and requested proof of my account and transactions, I have been ghosted. My numerous reports to poshmark have gone unanswered.
Business response
07/05/2024
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service
Initial Complaint
06/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
An offer on a top was made by a Seller to me back on June 21st, and I accepted. After several days, I received an email from Poshmark stating they had sent a reminder to the Seller to ship. On Thursday, I checked the status and it indicated "in transit". When I check the tracking number through the ************ it indicated "Pre Shipment - label created". It's been like that since Thursday. I was informed by Poshmark that I could cancel the order by June 29th. On June 29th, I went into my account to cancel, but there was no option to do so. I emailed them and was advised the Seller had shipped it (not accurate) and to be patient - if I didn't have it by July 3rd (new date), I could cancel. The status above (pre-shipmen etc.) has been like that for days. I want to cancel my order and get my money back and it appears Poshmark it refusing to assist - this is beyond ridiculous.
Business response
07/05/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 7/3/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer response
07/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order: 667158ad67755d312a4bdc97 I bought a used ****************** The pictures taken were from very far away and the seller had described the bag with information below ************************ st. Germain dune monogram LV leather flap bag Brass metal gold adjustable sliding shoulder chain strap and clasp closure Cream off white color Good condition with minor discoloration scuff on bottom right back corner of bag ( see photo) Sude interior Includes dust bag and original price tag Purchased in ********* forum shops mall MEASUREMENTS ARE APPROXIMATE: ***** in wide 6.75 in high 3in deep"I understood there was a scuff on the back of the bag. No problem but when I receive the bag the metal clasp is heavily chipped. Something the seller did not disclose and was not able to be seen with such far away pictures.I went to the louis ******* store and they quoted me $190 to replace the clasp and 6-10 weeks wait.I had asked poshmark to return and they denied my claim.I would like to return this bag or get a 20% refund to cover the cost of the replacement.I have been buying and selling with poshmark for YEARS! and on a luxury item which is clearly damaged they said "your problem" AWFUL CUSTOMER SERVICE and makes you want to stop buying and selling with them completely!
Business response
07/05/2024
Poshmark appreciates you bringing this matter to our attention. Upon further review, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer response
07/07/2024

Complaint: 21917159

I am rejecting this response because:
I have posted a screen shot of the description of the item. NO WHERE does it say that the front hardware is chipped. On top, there are absolutely no pictures on the listing showing the front hardware chip.
Poshmark is being completely fraudulent on top on a customer who has been using their platform for over a decade!
I will be asking for a charge back and will make sure to leave a review on this fraud on multiple sites.
I WILL NOT BE USING YOUR PLATFORM EVER AGAIN!

Sincerely,

*****************************
Business response
07/10/2024
Upon further investigation, our Poshmark Support team has provided the user with details in regards to ************************. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer response
07/10/2024

Complaint: 21917159

I am rejecting this response because:
There was absolutely nothing said on the previous message. I would like to return this bag that was sent with a chipped hardware. No where in the listing was it stated that it was chipped!
You are committing fraud by selling faulty goods and then prohibiting the consumer from returning.
THIS IS FRAUD.

Sincerely,

*****************************
Initial Complaint
06/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a tshirt from 90stees on Poshmark seller never shipped tshirt I emailed seller seller never responded Poshmark emailed me stating I can ask for refund after 7 day shipping period today is 8 days I emailed Poshmark twice and they never got back to me about refund.
Business response
07/03/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6673fae7dfb45443212a241c. A refund in the amount of $24.94 was issued to the user on 06/28/2024 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
06/27/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made an accidental purchase. I was browsing the website when I had to set my phone down. Somehow I completed a purchase (based on the placement of the buttons I can see this happening frequently). I immediately contacted Poshmark. Poshmark customer service got back to me 5 hours later. I was told I did not cancel within the 3 hour cancellation window. The website states a purchase can be cancelled within 3 hours of an order being placed (unless the order has shipped). My order had not shipped. Poshmark recommended I contact the seller. I did. Seller did not respond to my request and shopped the item anyway.
Business response
07/03/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #***a6443f959cbd87e589cb3. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Business response
07/03/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #***a6443f959cbd87e589cb3. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
06/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased 14K Gold earrings. The earrings were falsely advertised. They turned black the same day. The order needs to be refunded. The jewelry did not even come in a proper delivery. I am writing today because Poshmark has lied and processed payment for false item.
Business response
07/03/2024
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #*****ab134e25326599083b5, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments. The user has opened a return case for the reason of: The item doesn't fit properly. It is smaller when I put it on.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
06/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order yesterday on 6-25-24 to pay for my two shirts with PayPal pay in 4, but when I placed the order it took the whole amount out of my bank account using PayPal. I immediately tried to message the seller and was unsuccessful the message would not go through, so I call PayPal and explained to them what happened. PayPal put in a dispute and told me to email ******************************* and I did. I received an email from Poshmark and they were not helpful instead they told me to contact the seller, how can I contact the seller if I cant send them a message? Now I received an email saying the seller shipped my order, but PayPal said they think it just a shipping label that have been created because nothing else is showing. This is telling me the seller know I requested to cancel this order (maybe through Poshmark or maybe my message went through to the seller and didnt show it went through on my end). I was going to reorder if I could use my pay in 4, but now I dont think so because it shouldnt be this difficult to cancel an order within a minute of me placing the order especially when the order had not shipped yet as of yesterday.
Business response
07/03/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 667b31bcf51a0fc282f49d5a. Poshmark sellers are allowed up to 7 full days to ship out their orders. As such, Poshmark is unable to cancel orders until the 8th day from the date of purchase. All buyers are welcomed to cancel the order on their end on the 8th day if the item is still not shipped. However, this order appears to have been shipped and delivered as of 06/28/2024.

We recommend that users communicate with their sellers about approximate shipping times before committing to a purchase in order to plan accordingly for their needs and situations. Any further questions or concerns can be emailed to ********************************.

Regards, Poshmark Client Service

Customer response
07/05/2024

Complaint: 21905088

I am rejecting this response because: I immediately reached out to the seller to cancel the order and I was going to buy the order again, but for some reason the order was paid incorrectly through PayPal. Instead the seller never replied, so they wouldnt have to cancel the order the seller immediately shipped the order. I received the order and they both have a smell to them. Even PayPal stated the way my order was paid was incorrect. Poshmark should be there to help the customers as well in situations like this, where is the CUSTOMER service from this company, because I dont see any. For this reason I wouldnt recommend shopping with them because this shows they could care less about a system error occurring.

Sincerely,

*************************
Business response
07/10/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #***b31bcf51a0fc282f49d5a. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.

Regards, Poshmark Client Service

Customer response
07/11/2024

Complaint: 21905088

I am rejecting this response because: My payment company told me to contact Poshmark for assistance because Poshmark would have been the one who could have canceled the order that had not been shipped out yet, since I requested to cancel the order immediately after placing the order. I would like to inform future and current customers of ********************** if you ever need to cancel an order you will not get any help from Poshmark or in my case the seller. This was bad business, the two items came with an odor on them, so I started to return them, but seeing how terrible my experience have been, leads me to believe the return would be every worse of an experience. Its absolutely no customer service at ********************** and it should be some type of customer protection at this company, but it is not, especially when an error clearly occurred. As for the seller at Poshmark I sent he/she a message immediately after I seen what happened and instead of them responding or helping to resolve my issue, they immediately shipped my order so they could keep my money again bad business. Its no need for Poshmark to respond to my rejection because this company has not helped me, instead they have made excuses and passed me on to the seller and my payment company, Poshmark has no customer service skills/assistance there.

Sincerely,

*************************
Initial Complaint
06/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order Id ************************. I am the SELLER not the buyer. I sold a Lululemon jacket on June 16, 2024. After I had already shipped the item, the buyer began harassing me to go back to **** and pick up the item because she purchased one on **** as well and regretted purchasing mine. Once I told her I would not be doing that, she began harassing me and throwing a tantrum. She stated that she will return it no matter what it takes, even though Poshmark is final sale. We all know that the only way to return an item on Poshmark is if it was not as described. She let me know she would do whatever it took whether that be making Poshmark accept the return (destroying the item) or filing a fraudulent claim with her bank stating that she did not authorize the purchase (even though she admitted to purchasing it, nobody hacked her account). I told her that I will be reporting her to Poshmark for fraud, which I did, but they did not respond. The item arrived to her, and she of course, created a false claim with Poshmark. She said that the jacket arrived stained, and posted a photo of dirt on the back of the jacket that I have photo proof was NOT there when I shipped it. She destroyed my item like she said she would. I sent Poshmark all of our communication with her basically saying she would do this, and they did not care and still ruled in favor of me not getting my money. I need my $160 in funds released to me immediately or I am filing fraud with **** as well as filing a police report.
Business response
07/03/2024
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $160 were released to you on 06/28/2024.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
06/26/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Again on 6/26/2024 Poshmark has continuously removed all of my listings from my account (brycelaneny) without providing any specific reasons or explanations for these actions. Despite reaching out multiple times, I have received no response. I have built a rapport with my community and established strong relationships with potential customers. The removal of my listings, especially after gaining significant traction, directly affects my ability to earn money on the platform. This severely impacts my livelihood and my business, as this is how I support myself and my family. Poshmark, you should be ashamed of your actions. Please reinstate my listings so I can continue to earn a living.
Business response
07/01/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/25/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer response
07/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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