ComplaintsforPoshmark.com

• Initial Complaint

  07/15/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business charged me for a purchase I didn't make - a ridiculous looking red see through dress that costs $200. The company does not have a customer service phone number, so they tell you to send an email and they will respond within 24 hours, which they didn't. They respond to me telling me that there is a 3 hour window when an order can be canceled, but since I didn't place the order I was unable to cancel within that window. This was charged to my HSA card and they told me that it's too bad and wished me Happy Poshing.

  Business response

  07/21/2021

  Regarding order #************************, a Poshmark team member reviewing the case has followed up with the user. For this reason, we consider the case closed.
  
  

• Initial Complaint

  07/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  THE COMPANY HAS NO IDEA OF HOW TO PROFESSIONALLY CONDUCT BUSINESS BY DECIEDING THAT AN ITEM I HAVE LISTED IS COUNTERFIET AND REMOVED THE ITEM WITHOUT VERIFYING THE ACTUAL AUTHENTICITY- CONSUMERS- STAY AWAY FROM THIS COMPANY THEY WILL DESTROY YOUR EARNING OR TAKE THEM FROM YOU WITH THEIR EXTREMELY HIGH FEES AND COST- LEAVING YOU WITH VERY LITTLE EARNINGS- IF THEY DONT MESS UP YOUR ACCOUNT WITH FLY OF THE MOMENT DELETIONS

  Business response

  07/21/2021

  Regarding the user's listing, the Poshmark moderation team thoroughly investigates every listing uploaded on Poshmark. After further review, Poshmark found that the item listed was not authentic. Please note that Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy. For this reason, we consider the case closed.
  
  

  Customer response

  07/22/2021

   
  Complaint: ********
  
  I am rejecting this response because:  THE PURSE IS NOT A FAKE AN HAS ALREADY BEEN VERIFIED- THE CONSUMERS OF POSHMARK NEED TO UNDERSTAND THAT THIS COMPANY HAS NO AUTHORITY TO DEEM AN Y ITEM UN-AUTHENTIC WHITHOUT REVIEW OF THE AUTUAL ITEM- YOU JUST COST POSHMARK REVENUE FOR WHICH YOU NEED/ AS THIS COMPANY IS FAILING TO PROVIDE ADEQUATE REPRESENTATION FOR SELLERS.

   

  
  Sincerely,
  
  ***** *****

  Business response

  07/26/2021

  The Poshmark dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is not authentic. Please note that Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy. For this reason, we consider the case closed.

  Customer response

  07/27/2021

   
  Complaint: ********
  
  I am rejecting this response because:  Thank goodness the bag has been verified by a Louis Vuitton Retailer who confirmed the chip and Authenticity code-

  POSHMARK SHOULD BE ASHAMED OF SCAMMING THE PUBLIC- I WILL NEVER DO BUSINESS WITH SUCH AN UNPROFESSIONAL AND IRRESPONSIBLE COMPANY AGAIN

  YOU FAILED POSHMARK- MISERABLY
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got the Louis Vuitton Felicie bag from the website on Jun 24th for $1077 , it went through their headquarters and passed their authentication then when i resale it on their website on Jul 8 , they declined and said it’s not authentic, it’s ridiculous, they confirmed authentic to sell for me then now i resell they also declined cause it’s not authentic . That’s all them

  Business response

  07/21/2021

  Regarding order #************************, a Poshmark team member reviewing the case has followed up with the user on 07/19/2021. For this reason, we consider the case closed.
  
  

• Initial Complaint

  07/14/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This website only allows customers to place orders at an Expedited Shipping rate, stating items will arrive in 1-3 business days. However, the seller actually has 7 days before the item is required to be shipped— I don’t understand why I am told at purchase I will have my item in 3-5 business days if I actually have 8 days after purchase to await shipment. I am paying expedited shipping, with no other option for a standard delivery rate. I don’t understand why my Expedited Shipping charge is not refunded when the item arrives late. Why is this website allowed to operate in this fashion? This is very unfair to the customer and very beneficial for the seller and site.

  Business response

  07/21/2021

  Regarding the user's concerns, a Poshmark team member reviewing the case has followed up with the user and further explaining our shipping policies. For this reason, we consider the case closed.
  
  

• Initial Complaint

  07/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Customer purchased 2 handbags from my store and stated to Poshmark they were not authentic, the items were described as designer Inspired, the customer wad suppose to return the bags instead sent back a shower curtain w/hooks and Poshmark refused to do anything about it, the buyer received 2 bags for free and I received nothing. I have been fighting w/them and no one has compensated me, attached are pics of what was returned to me. This is a disgrace. I was scammed and this company did nothing about it! Dates May 2021, pls help me! I just want the monies since the bags are gone! Regards Liz Dadario!

  Business response

  07/21/2021

  Regarding the user's report, the Poshmark dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is not authentic. Please note that Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy. For this reason, we consider the case closed.
  
  

• Initial Complaint

  07/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a purse from poshmark on 6/22/2021 for an event I had on 7/8/2021. Poshmark promises the item to be shipped by 7 days or you can cancel (though they claim most sellers ship in 2-3 days). With this info I knew that this purse would arrive in time even if it shipped on 7 day and if it didn’t ship by then I had planned to cancel. On day 7 the item shipped. I received the package on 7/2/2021 but it contained the wrong item. I contacted poshmark who started a chat with me and the seller. Seller apologized, stated she had mixed up buyers and my item was sent somewhere else. She said she would refund me. Poshmark then emailed me and asked me to ship the item i did receive to intended buyer and they would ship mine. It was past 7 days so I told poshmark to just send to seller and refund me because there was no way it would arrive in time. Poshmark customer service was terrible to deal with, didn’t answer/read emails. I wound up receiving item late and poshmark will not refund me.

  Business response

  07/19/2021

  Regarding order #************************, a Poshmark team member reviewing the case has followed up with the user. For this reason, we consider the case closed.
  
  

  Customer response

  07/20/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  I am entitled to a refund since the seller did not ship the item correctly within the 7 days and seller stated she would provide a full refund. Poshmark offered me a $7.45 credit to my poshmark account which is useless to me since I will never use this service again. I am requesting a full refund. 
  Sincerely,
  
  ***** *********

  Business response

  07/23/2021

  Regarding order #************************, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.
  
  

• Initial Complaint

  07/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item from Poshmark Order# ************************ for $395.01 I decided to sell it on postmark as I have lost my job, have type 2 diabetes and need to sell items for money until I find work. To my shock Poshmark removed the listing stating item is COUNTERFIT! Not only did they sell me a counterfeit item, they made a profit from buy earnings and neglected to me tell that I purchased a counterfeit item. This is HIGHLY unethical as had I not attempted to sell my item I would never have known it was counterfit. Poshmark policy is they make sure any item over $300 is authentic. Please see image of original sale transaction where they allowed me to purchase a counterfeit item, and email from postmark removing my listing.

  Business response

  07/19/2021

  Regarding order #************************, a Poshmark team member reviewing the case has followed up with the user on 07/17/2021 and the listing has been reinstated. For this reason, we consider the case closed.
  
  

  Customer response

  07/20/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  I do NOT trust Poshmark . They removed my listing for five days , placed a note on my account as someone who sells counterfeit items. Not only that but I believe they sold me a counterfeit item and now back peddle as I caught them.

  I want the item sent back to Poshmark to be authenticated and have it in writing that it is authentic.

  otherwise want it returned and refunded . I want proof I have an authentic item.

  how can anyone trust this company after what they just pulled on me. 
  

   

  
  Sincerely,
  
  *** *******

  Business response

  07/23/2021

  Regarding the user's response, Poshmark requested further photos, which were relayed to our in house specialist, in order to thoroughly evaluate the item. Poshmark's in house specialist has no reason to believe that the item in question is inauthentic. Poshmark has moved forward with reinstating the listing to the user's Poshmark closet. For this reason, we consider the case closed. 

  Customer response

  07/24/2021

  
  Complaint: ********
  
  I am rejecting this response because: I took the item to Gucci store and was told it is fake .
  
  Sincerely,
  
  *** *******

  Business response

  08/18/2021

  Regarding the user’s response, Poshmark has not received any new messages containing the information presented. It is highly recommended that the user contacts Poshmark support as soon as possible for further assistance. For this reason, we consider the case closed.

  Business response

  08/24/2021

  Regarding order ************************, a Poshmark team member reviewing the case has followed up with the user on 07/17/2021. Poshmark has not received any new messages containing the information presented. It is highly recommended that the user contacts Poshmark support as soon as possible for further assistance. For this reason, we consider the case closed.

  Customer response

  08/24/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  Item is counterfeit . Took it to Gucci store. I want a refund immediately .
  Sincerely,
  
  *** *******

• Initial Complaint

  07/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked the company on multiple occasions to quit emailing me. I have unsubscribed from emails. They flood my inbox daily with advertisements. I want no contact from this company. This is borderline harassment at this point.

  Business response

  07/19/2021

  Regarding the user’s report, Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts Poshmark support as soon as possible for further assistance. For this reason, we consider the case closed.

• Initial Complaint

  07/09/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I just emailed my letter to The Founder and CEO written on 6/25 to which I have not yet received a response. I turst you can support my complaint. Thank you, ****** ******

  Business response

  07/19/2021

  Regarding the user's report, as stated within Poshmark’s Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, meaning if an item does not properly fit. Therefore, we recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. More information on Poshmark’s policy can be found here: *********************************. For this reason, we consider the case closed. 
  
  

• Initial Complaint

  07/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of order: 27-Jun-2021 Order #: ************************ The seller of this item stated the item was (verbatim from the item description): "Brand new never worn ***** ***** dress in black crayon d’or print. I do not want to use space in this report - the "Protect" policy link is: ********************************* (abridged "We will give you a full refund if ... does not match the listing description .... You have 3 days after delivery to inform us if the item has been misrepresented bJuy reporting the problem in the Poshmark app or website with supporting photos". Under what is covered it states "Item not as described". I received this item on June 29th and submitted a report to Poshmark immediately stating that the item smelled of body odor, and was clearly worn. I will attach here the documentation of the email exchange in which I was told body odor was "subjective" and would not be allowed to return. This is both not sanitary, dangerous, an in violation of their own policy.

  Business response

  07/17/2021

  Regarding order #************************, a Poshmark team member reviewing the case has followed up with the user on 07/09/20221. For this reason, we consider the case closed.

  Customer response

  07/18/2021

  
  Complaint: ********
  
  I am rejecting this response because: The reason I contacted the BBB is because the response from Poshmark on as commented was unsatisfactory. Again, the refusal of allowing me as the buyer to reject the item as it was used (malodorous with body odor and clearly worn), and therefore not as described, is in violation of Poshmark's Buyer Protection policy. The response by Poshmark on 7/9 was included in this screenshot's of this report, and I am including again here. The response on this date was again unsatisfactory resolution and in violation of Poshmark's policies. I submitted the item as not as described immediately after receipt with the option "refuse item" and request return to sender. Poshmark's response that this was "subjective" is not part of their policy and is not only an insulting response but is disrespectful and unsanitary. The response by Poshmark to the BBB that they have "already responded" to this complaint is in essence ignoring this submission to the BBB - which is further justification for keeping this case open. 

  
  Sincerely,
  
  *** *********

  Business response

  07/23/2021

  Regarding order #************************, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.
  
  

  Customer response

  07/23/2021

  
  Complaint: ********
  
  I am rejecting this response because: This is inaccurate - I did NOT submit any complaint with my payment processor as in fact, this item was paid for with credit from sold items on Poshmark. I am completely perplexed with this businesses' lying and bizarre avoidance of this complaint. 

  Please address 
  
  Sincerely,
  
  *** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩