ComplaintsforPoshmark.com

• Initial Complaint

  10/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchased on Poshmark and I never received my package , so Poshmark refunded me back for 4 items but refund me back for my item when I didn't receive the item and I been contacting Poshmark and letting them know I also filled a missing package claim on **** and still no package I work hard for my money and I can't just let it go all i want is my package or my money I deserve one of them!

  Business response

  11/02/2021

  Regarding order #****eaf4243af58a78ce4bda, a Poshmark team member reviewing the case has followed up with the user on 10/28/2021. For this reason, we consider the case closed.

  Customer response

  11/07/2021

   
  Complaint: 16057203
  
  I am rejecting this response because:
  no Poshmark don't even answer me BACK I still havent received my REFUND for this unauthorized purchase that someone Did and Poshmark contacted me back and stated if I don't receive my refund by the 4th to contact Poshmark customer service support and I have no answer back Poshmark sent me emails stating I would receive a Refund but never did just for one package when I spent @ $110.00 I have proof of everything please give me my refund
  Sincerely,
  
  ***********************************

  Business response

  11/15/2021

  Regarding order #****eaf4243af58a78ce4bda, a Poshmark team member reviewing the case has followed up with the user on 11/11/2021. For this reason, we consider the case closed.

  Customer response

  11/18/2021

   
  Complaint: 16057203
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Thd buyer policy says for lost packages Poshmark will refund buyer 

• Initial Complaint

  10/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought two separate items on Poshmark two different sellers. Both items had shipping numbers and said they were shipped. Day of delivery I was outside mail man gave me my mail and the box wasnt there when he scanned mail it said the mail had been delivered. They sent fake mail!! And never received the item happened twice!!!! People are using fake mail to make it seem like item shipped and everything very fake! Also multiple tries at getting a hold of Poshmarks customer service and nothing. Very fraudulent and buyers need to be aware!!!!

  Business response

  11/02/2021

  Regarding the user's orders, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.

• Initial Complaint

  10/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sold a LV crossbody handbag on Poshmark to a sassytine82 on 9/24/21. She received the item but said it was damaged and cancelled sale/returned item to me. It went to the wrong address so it took a few days to find it & get it back!!! I got the bag with A HOLE IN IT!!! It DID NOT HAVE A HOLE IN IT WHEN I SENT it!!! I have emailed Poshmark NUMEROUS times!!! They are giving me the run around and because they say you have 3 days to dispute- I finally got it on wed & disputed Thursday! But they are seeing the delivery date where it went to wrong address!!! They are a total scam website & have no Phone numbers to speak to a human. I am screwed out of $200!!!!! Can anyone please help me?!?!? Thank you ****** C

  Business response

  11/02/2021

  Regarding order #***e70d15cd1fb2582e1f4cc, a Poshmark team member reviewing the case has followed up with the user on 10/25/2021. For this reason, we consider the case closed. 

• Initial Complaint

  10/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just want my email deleted from this companies records! I have never opened an account with them & when I decided to try it by setting up an account I found that my email was already attached to an account that I didnt authorize opening! I have tried several times to get help with this problem & all I get is an auto generated response asking me to login, in order to delete this account, but I cant because there is no password for this account! Honestly a company that doesnt have a phone number for customer service is suspect to ****** wouldnt do business with them anyway!

  Business response

  11/01/2021

  Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 10/24/2021. For this reason, we consider the case closed.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Below is the misrepresentative communication I received from Poshmark. Their sellers are obviously not vetted. My payment was promptly debited from my account but the seller has ghosted me and the items have not shipped. Poshmark does not care. In your response you state we have reached out to the seller to confirm shipment of your item. As your email reply explains, you have confirmed with the seller that the item has been shipped. If this is not the case, Poshmarks response to my email is misleading and misrepresenting the facts and actions of its business. I have attached a screen from a moment ago showing the seller has NOT shipped the item. Also, in your email response you state you allow the sellers up to 7 days to ship the item. However, in your actual app and website verbiage the buyer is asked to allow 3-5 days for shipment. My concern is that I need these boots for an event on Friday. To avoid any further action on my behalf, I must insist I receive these boots as I am contractually entitled to receive by the date of 10/22/2021 ( and I am being accommodating.). If this is not possible, Poshmark will need to purchase these exact boots for me in the same style and size and overnight the item to me. Your cooperation and adherence to federal wire fraud laws and Fair Business Practices Act is much appreciated.

  Business response

  11/01/2021

  Regarding order #*******f878a46a1924035cf, a refund in the amount of $112.45 was issued to the user on 10/27/2021. For this reason, we consider the case closed.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a $2300 luxury item from seller kb3011 on Poshmark. Shortly after the purchase was completed, the seller emails me with harassments. And, then cancelled my order and refusing to ship.I later learned Poshmark provides seller protection (in allowing them to do this) but provides no buyer protection (in keeping the agreement). This allowed the seller to terminate buyer/seller agreement without reasonable cause. This is not fair AT ALL to the buyer! The seller faces no consequences in doing this. Wheres the accountability here?

  Business response

  11/01/2021

  Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 10/29/2021. For this reason, we consider the case closed.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I saw a Poshmark charge on my credit card for $181.48. The only time I ever used Poshmark was over a year ago for a **** t-shirt. I checked the site and I saw the order placed under Order ID #************************ I did not place this order. My credit card should not have been accessible on their system. This is either fraud or they got hacked. There is no phone number with a representative to speak with. I sent MULTIPLE emails and they have all be IGNORED. And now my account is locked. I do not want to have to deal with chargebacks and investigations but this is unfortunately what Poshmark has forced. Shameful negligence and a refusal to rectify the matter.

  Business response

  10/29/2021

  Regarding order #******fe771b8e3cc429bcea, a refund in the amount of $181.48 was issued to the user on 10/20/2021. For this reason, we consider the case closed.
  
  

  Customer response

  10/30/2021

   
  Complaint: 16047929
  
  I am rejecting this response because:

  Poshmark issued the refund but refuses to explain how my credit card was used for this unauthorized charge. As the consumer with the hacked credit card information, I reasonably requested more information with how and why my credit card information was accessed and illegally used for this Poshmark transaction. My credit card information was not used illegally for any other transactions with any other merchants. This information is critical for me in making a decision on whether I need to cancel my credit card. Instead of supplying this information, Poshmark instructed me to transact on Poshmark using the app instead of the website since the app is more secure. Seriously??? Firstly, I did not do this transaction on Poshmark. Second, if Poshmark is stating to me that the website is less secure, then this needs to be disclosed to ALL customers. Anyway, I am still waiting for Poshmark to explain how and why my credit card information was hacked on their platform. Poshmark continues to shamefully ignore my request and issuing a refund does not close this case.  
  
  Sincerely,
  
  *********************

  Business response

  11/08/2021

  Regarding the users response, Poshmark has not received any new messages containing the information presented. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed. 

  Customer response

  11/09/2021

   
  Complaint: 16047929
  
  I am rejecting this response because:

  Poshmark continues to LIE to the BBB rather than provide the information that I requested as the breached party. The latest lie is that Poshmark never received communications from me. Poshmark not only received communications, but they sent two very late replies from their customer service representatives, albeit inexcusably late and insufficient. See below for evidence that Poshmark continues to lie and that their website suffered a breach where my credit card was hacked and used.

   

  EMAIL CHAIN BELOW:

  This was a Poshmark breach. My information was not used for anything else. No scammer compromised my information. So do not imply this was my negligence. I demand to know who placed the order with this merchant on Poshmark. You have access to this information. 
  
  On Oct 25, 2021, at 2:52 PM, Poshmark Support <[email protected]> wrote:
  Hi Phil,
  
  Thank you so much for your response. To clarify, yes, your payment method is stored on Poshmark. You agreed to this upon signing up in our Terms of Service, which you can find here: https://poshmark.com/terms
  
  Your account has been deleted and you should receive a separate confirmation.
  
  It is generally safer on all websites to have your phone number used for Two Factor Verification, instead of your email address. Your email address is easier for scammers to compromise than your phone number. This is why we suggest having your phone number on your account and state that it is safer. 
   Best,
  Lauren 
  Thanks for reaching out. We'd love to hear what you think of our customer service.
  
  How helpful was the Poshmark support agent's response?
  
     
  
  Poshmark Community Team 
  This message was sent to ******************** in reference to Case #: 47220430.
  Copyright 2020 Poshmark, Inc.
  ********************************************************** 
  Privacy Terms 
  
  
  --------------- Original Message ---------------
  From: kingfishprod [********************]
  Sent: 10/22/2021 4:55 AM
  To: [email protected]
  Subject: Re: Your Poshmark Order Confirmation
  
  I require more information about this fraudulent order. You chose not to clarify. Was my credit card stored on your site? Why? Who accessed it and how? Confirm that my account is deleted.
  
  There is no warning or disclaimer on your website that the app is more secure (meaning the website is less secure), so these instructions in your email to me deflecting blame are unwarranted.
  
  I filed a complaint with the BBB because it took three days to get this response. Please answer in detail the above questions so I know the extent of the breach with my account and credit card.
  
  Phil
   On Oct 22, 2021, at 7:45 AM, Poshmark Support <[email protected]> wrote: 
  
  
  Hi Phil,
  
  Thank you so much for reaching out to us. Poshmark takes security very seriously and we have several measures in place to ensure the safety of our users. The fraudulent order has been cancelled and you have been fully refunded. We do see that there were some changes made on your Poshmark account. We highly suggest changing your email password immediately.
  
  We have just sent you a separate email from [email protected] in order to update your password and gain access to your account. Please let us know if you dont receive this email shortly.
  
  Having your verification code set up via your mobile phone is a much more secure practice. For instructions on how to set this up, please follow this link: http://bit.ly/textverification.
  
  Please let us know if you have any further questions.
  
  
   Best,
  Adarsh 
  Thanks for reaching out. We'd love to hear what you think of our customer service.
  
  How helpful was the Poshmark support agent's response?
  
     
  
  Poshmark Community Team 
  This message was sent to ******************** in reference to Case #: 47220430.
  Copyright 2020 Poshmark, Inc.
  ********************************************************** 
  Privacy Terms 
  
  
  --------------- Original Message ---------------
  From: kingfishprod [********************]
  Sent: 10/20/2021 7:36 PM
  To: [email protected]
  Cc: ********************
  Subject: Fwd: Your Poshmark Order Confirmation
   
  The below order was NEVER made by me. Was your site hacked? Please cancel immediately and remove my credit card information from your system.
  
  Please confirm receipt of this. Otherwise I will charge back. It is still pending so there is time to correct it before it ships.
  
  Phil
  ************
   Begin forwarded message: 
  From: Poshmark <[email protected]>
  Subject: Your Poshmark Order Confirmation
  Date: October 20, 2021 at 7:48:20 AM EDT
  To: ******************** 
  
  
  View Order
  
  Hello ***** Thank you for shopping at Poshmark.
  
  @koplasvastin813 accepted your offer on "Sexy Leopard Bikini With Skirt Halter Swimwear". Your payment has been processed. Please take a moment to review your order below.
  
  Shipping To 
  *********************
  *************************************************************
  Edit Address
  
  Order Date
  October 20, 2021
  Order ID
  ************************
  
  Seller
  @koplasvastin813
  Item
  
  Price
  Sexy Leopard Bikini With Skirt Halter Swimwear
  Size: M
  $160.00
  
  Subtotal $160.00
  Shipping $7.45
  Tax $14.03
  Total Price $181.48
  
  Net Charged on Mastercard ending in - 2785  $181.48
  
  Once your order has shipped you will receive an email with tracking information, which you can also follow on the order page under My Purchases. 
  
  As always, your order is covered under Posh Protect. Learn more.
  
  Have any questions? Get answers at our Support Center or contact us.
  
  Happy Poshing! 

   

   

   

   

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order with Poshmark on September 21, 2021 for **** **************** "Pink Quartz" in the amount of $206.51. I still have not received the order as of October 21, 2021 and still have no explanation. I have contacted the seller and Poshmark multiple times and get NO response back! My order number is 5d252881ef8d49924ccbc52a. The seller was rodertoron43

  Business response

  10/29/2021

  Regarding order #5d252881ef8d49924ccbc52a, a refund in the amount of $206.51 was issued to the user on 10/25/2021. For this reason, we consider the case closed.
  
  

• Initial Complaint

  10/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a big purchase on Poshmark 2 Kringle express deer which cost ******. My item never arrived but was scanned delivered. I contacted my post office and we discovered the the seller used my city, zip and road number so whatever they sent would get scanned and marked delivered. He said the item only weighs 5oz maybe and was addressed to and ****** lines ************************************************************. I know who lives there and there is no one of that name that does that is why they put it back in their mailbox and the mailman retrieved it. My post master said they did not even use a poshmark label on what was sent. This is under investigation by my post office. I have been trying to reach poshmark to tell them about this scammer but they will not respond. I have not accepted this delivery because I never received anything and wont because it was a scam. I really wish they would give me my money since we know that is was indeed a scam. I must have wrote and called 30 times. Thanks ***** S

  Business response

  10/29/2021

  Regarding the users ckaim, Poshmark has not received any new messages containing the information presented. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed. 

• Initial Complaint

  10/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ******************************* I purchased a pair of boots from Poshmark on October 6. The seller sent me a pair of inexpensive shoes instead. I messaged the seller and emailed Poshmark, requesting a refund. Neither party responded to multiple messages, leaving me no option but to file a complaint with my payment issuer.I provided photographic proof to the issuer of the boots I purchased, the cheap shoes I received, and proof that those same shoes are listed in the seller's inventory.Apparently filing a claim is the only way to guarantee a response from Poshmark. In a series of emails Poshmark scolded me for not contacting them before filing a claim, warned me my account could be negatively impacted by filing a claim, put a hold on my account, and informed me my account would not be reinstated until I dropped the claim. In other words: intimidation. At no point in either email did Poshmark promise to resolve the problem and issue a refund. This is atrocious customer service.

  Business response

  10/29/2021

  Regarding order #***e8f7d6c6ac741e0c39a35, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.
  
  

  Customer response

  10/30/2021

   
  Complaint: 16044818
  
  I am rejecting this response because:

   

  I have not yet received a resolution: no refund has been issued, not have I received an apology from Poshmark for their atrocious behavior toward a loyal customer of over 15 years.
  

   

  In addition I have been forced to pay $10.65 for return shipping. And my account is still maliciously on holdPoshmark's accompanying email clearly states the only way for my account to be reinstated is if I drop the claim with my payment issuer.
  

   

  Business response

  11/05/2021

  Regarding the user's response, since the user has opened a complaint with their payment processor. Poshmark is unable to provide further refund/return assistance. For this reason, we consider the case closed.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩