Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bluevine Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bluevine Inc.

  401 Warren St Redwood City, CA 94063-1578

  
• 

  BlueVine Small Business Banking Solutions

  830 3rd Street Gretna, LA 70053

• 

  BlueVine Inc.

  30 Montgomery St Ste 1400 Jersey City, NJ 07302-3857

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged for ******* from hertz and I submitted a dispute and the denied my claim as well as closed my account after I sent them in proof that the transaction wasnt mine

  

  Business Response

  Date: 08/14/2024

  Hi April,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  
  

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22092038
  
  I am rejecting this response because:
  I sent in proof that I didnt make the purchase, I dont know whoever the person is who got the rental and they saying I had the card in my possession when I didnt. I didnt know it was missing until I looked in my wallet to get it so I can pay my bills. School just started and Im a single mother of 3 my life is to busy to have to drive an hr across town just to get to a police station 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/19/2024

  Hi April,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

  
  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22092038
  
  I am rejecting this response because: it wasnt me, I dont know the person nor have time to make it to go file a report. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluevine is my bank for business checking; I traveled for work last month and booked a hotel with the debit card. Plans changed and per their policy I cancelled on time and was due a FULL refund in the amount of $464.86. Upsettingly this did not come through and a difference of $137.19 was not credited to my account. The hq for the company does not have a US office and is unreachable - how convenient. I filed a dispute with Bluevine and they cited the credit the merchant provided of $327.67 and closed my case. I opened ANOTHER one, citing poor training or inability to make cognitive deductive conclusions - this time sharing with highlighted items the cancellation email, the receipt showing I was due the full amount and wouldn't be charged a fee for canceling, as well as my attempt with the merchant directly to resolve the issue (chat thread). Bluevine missed/ignored all of this and sent me another "we've closed your case" email this morning. When I called their support number for help, after giving a dna sample, lock of my hair and scanning my retinas, i was able just to talk to an associate who struggled with English, what I was asking, and how to retrieve the right information - before hanging up on me completely.

  

  Business Response

  Date: 08/08/2024

  HI *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint because Bluevine is trying to steal my hard-earned money, I have tried reaching out to them several times and the only response I get is After review, your Bluevine Business Checking account has been closed and unfortunately, we are no longer able to do business with you. You will no longer have access to the dashboard or the funds in the account For verification and security purposes, Im unable to disclose any additional information.They are not giving any reason as to why the account was closed and they are also refusing to send me my funds which is illegal, I made a check deposit of $44,121.62 and it took three days to clear after it cleared I initiated an authorized wire transfer of $4000, they bounced the wire and put a hold on my account and when I contacted them they told me it was the back office that put they hold and will get back to me and ask for documentation. When they did get back it was After an internal review of your account, ****************** has decided to close your Business Checking account.

  

  Business Response

  Date: 08/07/2024

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened an account with ******************. I deposited some checks from my client. The same client not different clients. Bluevine placed a 10 day hold on my checks. Then I withdraw $1200.00. They place a hold on my account since 7/22/24. I sent all requested invoices and until today I am still unable to access my funds. I am being told it's processing. I have a payroll to meet on Friday, which I have informed them about.

  

  Business Response

  Date: 08/02/2024

  Hello **********;

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  

  
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you want the worst experience as a business owner, use bluevine. They hold your checks for 6 days minimum and blame you if a customer writes a bad check. They closed my account because of it. How thats my fault Ill never understand. Then when you ask for details they block your email address. On top of it all, they will cancel your debit card because they have a habit of switching host banks and not telling their customers. If I were you, Id stay as far away from these con artists as possible. They will close your account and then keep your funds.

  

  Business Response

  Date: 07/19/2024

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  

  Bluevine Team

  Customer Answer

  Date: 07/20/2024

   
  Complaint: 22002949
  
  I am rejecting this response because:
  
  It didnt address anything. Useless copy/paste material. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/23/2024

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  Bluevine Team

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A small business that uses Bluevine's services is attempting to send me a payment. However if the payment falls outside of a certain timeframe, then Bluevine will holds the payment for a predetermined amount of time and give an approximation of when the funds transfer will be processed. I'm sure there's a financial benefit for Bluevine for this practice. It's a shame to have financial gain at the consumer's inconvenience.

  

  Business Response

  Date: 07/18/2024

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations. Bluevine takes protecting the privacy of your personal information very seriously. We have put strict policies into place to ensure that the privacy of your personal information is protected while still enabling you to make use of the website or the services provided by Bluevine.We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.

  Thank you and we look forward to hearing from you.

  Bluevine Team

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year ago, I was doing business with Bluevine with my business for about a year. I deposited countless checks, wire transfers, ach payments and never had an issue. But then I was written a $1200 check from a homeowner to complete a job, and the day after I deposited the check, my account was closed. I called repeatedly for months and months to get my money returned to me. And each time I call they are more and more rude to me. Never offering a solution, but telling me that its my problem. This bank is a joke. And I have every intention on suing them civilly for the funds they decided to keep. Along with all the hassle Ive been through and Im sure will continue to go through while they are being sued.

  

  Business Response

  Date: 07/23/2024

  Hi Leeland,

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.
  
  We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.
  
  Thank you, and we look forward to hearing from you.
  
  Bluevine Team
  
  

  
  

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2024, I deposited roughly $300 onto my BlueVine card for checking purposes. This business is holding my funds hostage and this seems to be a recurring problem based on other complaints. I was told that simply changing my phone number on my account would result in a "1-3 business days" freeze on my account since I am unable to unlock my card to make purchases etc. I needed to take my dog to the vet, pay an important bill, and more, and I now have to wait through the weekend to "allow a back office to review the phone number." My family has no food until these people accept my change of phone number, which in almost all other modes of practice at other institutions does not result in a literal denial of being able to use MY money.This is an utterly unacceptable, inhumane, and beyond inconvenient way of conducting business, and the list of descriptions goes on and on. I cannot use my money or buy food and essentials simply because of a change of phone numbers on my account as I bought a new phone will now take 1-3 business days "to review" so I can then unlock my debit card to use it.I would like to advise all potential BlueVine customers to please take notice of these complaints and use caution when considering this institution.

  

  Business Response

  Date: 07/22/2024

  Hi *****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21984938
  
  I am rejecting this response because:

  Bluevine has made no diligence on their part to resolve this issue. They have failed to meet even the basic standards of customer service. They continue to ask for frivolous information from me and have made no effort on their part to attempt to resolve the issue. Their communication has been few and far between, with no clear communication, no clear answer on company policies, and no resolution. They have not made any due diligence on their part to attempt to resolve this issue and unfortunately litigation may be the only option at this time. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/30/2024

  Hi *****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an international wire to a contractor and the recipient never received it. The dashboard on our end said that it was "received", however when the recipient was adamant that they did not receive it, we decided to look further into what may have happened. We called Bluevine 4-5 times and received different answers each time. First we were told to contact **** who is the third party who handles their wires. Then we were told by WISE that there was a glitch on Bluevine's end not showing that the money was paid to WISE even though it was deducted from our account. We called ****************** back and it's now going on three weeks. They've said they are still working on it and have no idea when it will be resolved even though **** gave us in writing exactly what Bluevine needs to do on their end. Their attitude has been cavalier, passive, and there is no sense of urgency on Bluevine's part to get this rectified. I have no official "ticket number" or way to track the progress on this issue. I call back and have to speak to a new person every time. The "manager" who I'm speaking with now, claims he will get back to me, however, he ghosts for full days at a time and doesn't respond unless I reach back out asking for an update. This is only $190, but what if it were $2k or more? That's a lot of money to deduct from someone's account and just lose into thin air due to a "tech issue". They said they can't reverse the wire, even though it was never sent to the recipient and we're just waiting now. This has left such a bad taste in our mouths and we've 100% lost the trust of a contractor who is working for us to provide for his family overseas. This is disgusting for a bank to be this inefficient and ineffective in 2024 (the digital age). We're definitely closing all 5 of our Bluevine accounts as soon as we open our new accounts and transfer our funds out of Bluevine for good. There's something shady going on for sure!

  

  Business Response

  Date: 07/16/2024

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unannounced BlueVine closed my account with them and is withholding my account as they say they will mail it but so far after 3 months no check from them has arrived. Additionally the closing of the account was without warning and no reason was ever given for it, same for my being able to transfer the funds to another account which they blocked asking for proof of address and bills something I would have already give when I applied to their services. Very frustrating as they won't respond to emails saying my case is closed by automatic email when no check has been delivered for the missing amount on the account they closed without any warning. I'd like my money back as its unjust to keep it given I used their services in good faith and they seem to not have acted in the same way.

  

  Business Response

  Date: 07/15/2024

  Hi ****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team