Business Profile

Financial Services

Bluevine Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Bluevine came to BBB’s attention in 2016. A review of complaints was completed in March 2025. BBB urges consumers to review the following links for information related account closures and security.
https://www.bluevine.com/terms-use/
https://support.bluevine.com/s/
https://www.bluevine.com/faq
Read more

Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

345 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint about an unresolved fraudulent transaction on my Bluevine account from August 12, 2024. A sum of $2,000 was transferred to a ********************* through a Same-day ACH transfer. This transfer was not authorized by me and resulted from a scam where individuals impersonated Bluevine representatives to gain access to my account.After discovering the unauthorized transaction, I promptly reported it to Bluevine and changed my login credentials. I also submitted the Attestation of Fraudulent Transactions to formally declare the transaction unauthorized.Despite this, Bluevine has not resolved the matter to my satisfaction. They claim the transaction was authorized because it was made using secure credentials. I strongly contest this, as those credentials were obtained through fraudulent means. Bluevines response leaves me feeling unprotected and unsupported as a customer.I am requesting that ****************** take immediate action to recover the stolen funds, acknowledge that this transaction was unauthorized and fraudulent, and take full responsibility for addressing this issue. I seek a refund of the $2,000, including any interest or fees that may have accrued. Additionally, I request that Bluevine improve its fraud detection and customer support processes to prevent future incidents and better protect customers.I hope this complaint prompts ****************** to take appropriate action. As a loyal customer, I expect to be treated fairly and respectfully. I am willing to cooperate fully in further investigations and urge Bluevine to act quickly and decisively to rectify this situation.Thank you for your attention.Sincerely,*************************
Business Response
Date: 09/09/2024
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case.
If you need additional assistance, please respond to our latest communications. We're happy to help.
Initial Complaint
Date:08/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with BLUEVINE **** I do not have a contract with BLUEVINE ****LP, they did not provide me with the original contract as I requested.
Business Response
Date: 08/28/2024
Hi ******,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband worked $75,000 to my bluevine business. My account was hacked no money was gone! Fast forward to me ordering an express card, they put a hold on my account on 08/19/2024 now here it is 08/26/2024 and STILL NO UPDATE! I am fixing to be homeless with my kids due to this. This is our life savings and blue vine acts like they could care less no matter how many people i speak to!
Business Response
Date: 09/04/2024
Hi *****,

We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.
Thank you,
Bluevine Team
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BUYER BEWARE. Like many others, Bluevine just closed my account without warning. I have not received any of my money in return nor any explanation. My business is affiliate marketing for financial tools/apps and I'm scrambling now to find a replacement bank not to mention that my auto-payments are failing. This is insane that they are allowed to do this. I had recommended them to others but I will definitely be speaking differently.The low fees and sub-accounts features that I loved are not enticing enough to just get shutdown down without an explanation nor the ability to get your ******************** claim they will send my money on their website but from the posts here and on reddit, I'm worried that I will not receive my money.
Business Response
Date: 08/19/2024
Hi ******,
We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.

We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.

Thank you, and we look forward to hearing from you.
Bluevine Team
Initial Complaint
Date:08/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
/I am writing to formally express my deep concerns regarding the ongoing handling of the fraudulent activity on my account, as well as to demand immediate and comprehensive action on the unresolved issues. Credit Card Fraud Dispute (May 3, 2024)As you are aware, the fraud dispute concerning my credit card, reported on May 3, 2024 (ID: *************, remains unresolved despite the banks stated policy that such disputes should be fully resolved within 90 days. It has now been over three months, and I have received only a few piecemeal reimbursements of a tiny portion of the nearly $10,000 in fraudulent charges. This approach is wholly insufficient and unacceptable.Given that the bank has apparently not been able to contact the merchants involved in these fraudulent transactions within the 90-day investigation period, it is your obligation to fully reimburse my account. The failure to provide a final resolution within the prescribed timeframe, as outlined by consumer protection standards, necessitates that the remaining balance of the disputed transactions be credited to my account immediately.2. Unauthorized Wire Transfer (August 12, 2024):Additionally, I require written confirmation of when the wire recall was issued in relation to the unauthorized transfer of $9,500 from my account on August 12, 2024. I also request a clear update on the current status of these fundsspecifically, whether they remain in the recipient's account and what measures are being taken to ensure their prompt return.3. Request for Further Escalation Given the ongoing delays and the significant financial distress this situation has caused, I am requesting that these matters be immediately escalated to the highest level of management that oversees the fraud department and has the power to act on these matters, It is clear that the current handling of my case has not been adequate, and I require decisive action to resolve these issues without further delay.
Business Response
Date: 08/22/2024
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
If you feel we rectified the situation with this update, we'd greatly appreciate a revision of your review's star rating.

Thank you,
Bluevine Team
Initial Complaint
Date:08/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to access the funds in my account each transfer is canceled. My debit card transaction are denied. My echeck transactiins are coming back with denied. Unable to be processed. I have contacted customer service firvthe last 2 weeks trying to get this resolved. I have been told that they are no canceled or denied transactions this is simply false.I am not able to remove my money from these accounts .
Business Response
Date: 08/20/2024
Hello Quarnisha,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,

Bluevine Team

Customer Answer
Date: 08/21/2024

Complaint: 22124847

I am rejecting this response because the issue has not been resolved my account still has an hold,and I am still unable to transfer money.

Sincerely,

*******************************
Business Response
Date: 08/29/2024
Hello *******************************,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,

Bluevine Team
Initial Complaint
Date:08/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Bluevine for a year while building my business. I had not had any issues. I received a email out of the blue on 8/1/24 that my account has been closed. I had a positive balance of over $700. I contacted Bluevine and the customer service *** was NOT helpful at all she said my account has been closed and I will receive a check within 7-10 days. I called back and spoke to a supervisor who stated the system thought I had a negative balance for 2 months and closed the account and they are trying to fix the issue. This has been a nightmare. I have to pay my office rent and other business bills which will be late. I am now missing deposits which were supposed to be deposited into this business checking account. I have not gotten any answers. I told them today just keep the account closed and issue me the money for the remaining balance. I wouldnt advise anyone at use this bank.
Business Response
Date: 08/15/2024
Hi *******,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
If you feel we rectified the situation with this application status update, we'd greatly appreciate a revision of your review's star rating.
Thank you,
Bluevine Team
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluevine refuses to pay me the money on my account when they closed it. They refuse to give me any more information
Business Response
Date: 08/08/2024
Hi ******,
We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.
We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.
Thank you, and we look forward to hearing from you.

Bluevine Team
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8.5.24 I was notified that my business account was placed on hold. I called and they said that everything would be fine in 1-2 business days. I called again on 8.6 and was told the same thing. On the evening of 8.6.24, I checked my balance and there is $26,000 missing. I immediately called again and no one had an explanation. Simply that the supervisor had gone home for the day.
Business Response
Date: 08/16/2024
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
Thank you,
Bluevine Team

Customer Answer
Date: 08/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was charged for ******* from hertz and I submitted a dispute and the denied my claim as well as closed my account after I sent them in proof that the transaction wasnt mine
Business Response
Date: 08/14/2024
Hi April,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

Thank you,
Bluevine Team

Customer Answer
Date: 08/15/2024

Complaint: 22092038

I am rejecting this response because:
I sent in proof that I didnt make the purchase, I dont know whoever the person is who got the rental and they saying I had the card in my possession when I didnt. I didnt know it was missing until I looked in my wallet to get it so I can pay my bills. School just started and Im a single mother of 3 my life is to busy to have to drive an hr across town just to get to a police station
Sincerely,

*************************
Business Response
Date: 08/19/2024
Hi April,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

Thank you,
Bluevine Team

Customer Answer
Date: 08/21/2024

Complaint: 22092038

I am rejecting this response because: it wasnt me, I dont know the person nor have time to make it to go file a report.

Sincerely,

*************************

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Bluevine Inc. is BBB Accredited.