Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bluevine Inc.

  401 Warren St Redwood City, CA 94063-1578

  
• 

  BlueVine Small Business Banking Solutions

  830 3rd Street Gretna, LA 70053

• 

  BlueVine Inc.

  30 Montgomery St Ste 1400 Jersey City, NJ 07302-3857

• 

  BlueVine Inc.

  30 Montgomery St Ste 1400 Jersey City, NJ 07302-3857

• 

  BlueVine Small Business Banking Solutions

  830 3rd Street Gretna, LA 70053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BlueVine Business checking advertises themselves as a BBB A+ rated technology company, yet for the past 3 weeks I have been unable to access core banking services provided by the company. Specifically, BillPay.Back in December, I sent out two checks to pay my HOA for fees. Those checks immediately bounced and I received an email saying that:"Due to a technical issue, the following bill payment methods are temporarily not available for use: check printing and mailing, RPPS, and pay by credit card. We are working to resolve this issue.Since you recently sent one or more payments through an impacted bill payment method and your payee(s) have not yet received or deposited your payment(s), we have proactively canceled those payments and credited your Bluevine Business Checking account for the full amount plus any fees paid. We sincerely apologize for any inconvenience this may cause."This HOA does not accept ACH transfers or wires, and I rely solely on the BillPay feature to pay my bills.Since these checks effectively bounced, I incurred a fee of $75 x 2 for each property I own at this location. I have still been unable to use this critical banking feature since December 29th, 2023. This is impacting my core business. I called today (Jan 10th, ****) and was told by a customer service representative that "you'll get an email when it's back, but we have no ETA to provide". I don't know how this "financial services company" maintains an A+ rating when core banking features go down for weeks at a time with little to no information as to when they would be restored. A day or two is understandable. Weeks, completely unacceptable.I am seeking a revaluation of the rating, an immediate credit to my account of $150 for the incurred fees, and an investigation. I would like a rep to immediately reach out to me directly and provide reasons why I can't send my funds the way it was advertised to me when I signed up for the account.Thanks much for your time.

  

  Business Response

  Date: 01/18/2024

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21126209
  
  I am rejecting this response because:

  Hello, I did end up receiving credit for the bounced checks for my HOA. However, I still can't use BillPay to pay my bills, which is a core banking feature that is still unavailable by the company.

  I did request free checks, but it says it could take up to 15 business days to receive. I'd like the business to follow up and expedite the check order if possible.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/29/2024

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please Help- I am a senior citizen and I feel purposely targeted by BlueVine because of my advanced age. As if they feel they can steal from me and get away with it.Because of my age, I do not drive so I thought an online bank would be the best route. I opened the account and funded it within days. Then I received a few payments for services rendered ********** **************** is the company On 01/08/2024 I made a simple *** transfer of $350 to an appraisal company and for whatever reason Bluevine NEVER sent the money. I even paid the $10 fee for the same day *** but Bluevine never sent the funds.Although I am a senior citizen I have several attorneys and family who help me and so I called in several times to ask "Why are you not sending the *** transfer?" Everyone there at Bluevine was extremely nice and respectful to me, but the money was never sent.Although they DID take the funds from my account. BOTH the $350 and the $10 same-day fee. Then the customer service line closed at 5 pm Pacific Time and there is still no sign of the transfer as I write this.This is extremely disrespectful, and I am ashamed for them. As a senior citizen, I thought they would have more respect for me here in the good ole US of A I have lived a long life and paid my dues. Also, we help other seniors lead a productive life, so we need our money,I will try again in the morning but no one there at Bluevine seems to know why my $350 *** payment is missing and/or why it was never sent out. Please help me. Thank You

  

  Business Response

  Date: 01/12/2024

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for the email providing an explanation.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a transfer from my business bank account ************************ to my personal checking account with *****. Instead of SENDING my funds ($390.34) to Chase, BlueVine initiated a CHARGE for the amount ($390.34) which then put my ********** into a negative amount. When I noticed their mistake a few hours later (this happened overnight) I called to correct the situation I was told it was too late but that BlueVine would be happy to charge me to stop the payment that THEY initiated that should not have been, and ***** is trying to charge me $30 for stop payment as well. This was a mistake made by BLUEVINE and not a mistake that I should be penalized for. I would like to escalate this issue further and be reimbursed for the $30 charge that ***** is trying to charge me for Blue Vine's mistake, and any charges that BlueVine is attempting to make to my account as a result of their mistake.

  

  Business Response

  Date: 01/08/2024

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  Thank you,
  Bluevine Team
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company to bank with ever. If you dont want to be protected and you want to lose money to fraud with no protection, help in rectifying the issue, and a complete lack of banking practice, Bluevine is the company for you.A few weeks ago I had fraud caused in my account. ****************** sent me an email that they blocked a transaction which was good. When I logged in a noticed there were nearly 30 charges from the same suspicious vendor. I called Bluevine and reported the fraud charges . Within a few days they came back and said the charges were authorized. I immediately called Bluevine again and asked to speak to a manager. The manager reviewed my account and agreed it looked like fraud. They helped file an appeal for me to revisit the fraud. Again, a couple days pass by. Then I get an email saying once more, these were authorized charges. So I called Bluevine for a third time. End result is they will not do anything. They will not give me the documentation on the investigation showing why they think the charges are valid. They told me I can submit paperwork showing that it fraud but wont tell me what I need to prove or how to prove. You cant talk to a fraud rep even. So now I stuck with a $4k fraud loss. Bluevine just says they are authorized charges but do not follow my spending pattern what so ever. It clearly shows its a POS statement in ************ that made the transactions. As its been weeks since the fraud charges, I dont know what else to do. They wont give me the information I need to prove it wasnt authorized. They say I need to call this ************ number to try and figure it out. I bank with USAA as well and when I was in the military traveling I would get fraud charges. USAA can easily tell right from looking at your account that its fraud. They get the money deposited back to your account, and done. How Bluevine can tell you no, and thats it is beyond me. Worst bank ever.

  

  Business Response

  Date: 01/04/2024

  Hi ****,

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21096403
  
  I am rejecting this response because:

  Bluevine has failed to clearly tell me how my card was authorized to a digital wallet not owned by myself. I asked for specific data to go to ******* and have my message history pulled to show I did not respond to an approval email to add my card to anyone's digital wallet. The charges clearly are not from a business. I asked USAA about this, and they said these would be fraud charges in their case. The charges do not have a business name. There are over 30 charges in a few days. It's clearly fraud.

   

  In the attached that Bluevine sent me...they highlighted a restaurant I went to. YES, i did. But the charges before and after it are some of the ones in question. There are over 30 charges with the same description. No business name. Bluevine has not been able to tell me the business, where these charges occurred, why they don't follow a business name if they were authorized. Bluevine even blocked one of the fraud charges on Dec 18th. Then allowed others to happen. No resolution from Bluevine or explanation. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/17/2024

  Hi ****,

  
  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.
  
  
  

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21096403
  
  I am rejecting this response because: I still have not recieved the information I've requested from Bluevine. They said i needed to submit paperwork showing I never got an authorization text. I asked for them to provide the date and time the text was sent to me and the date and time I responded with my authorization. I will go to ******* and pull my text history and show them I never got a text. They still have not given me the information I need to prove them wrong.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were hacked in October 2023 and all of our accounts were effected even our business account with ****************** I called to let them know and told them I wanted to open a whole new account just to be safe. Bluevine told me Not a problem we can do that and we will issue a check for your refund and I can redeposit it when we get our new cards. Well, a few hours later my account was closed and no new account was opened and I got an email saying they investigated the fraudulent charges and found them to be correct. And its now January ****************************************************************************** my account and nothing for the fraudulent activity either! I have called 5 times and every time they tell me the check has been issued and sent but I have yet to receive anything! The last email was December 21st saying they expedited my check to me and it would be here in 3 business days well again here it is January **** and I have not received any check! I WANT MY MONEY! How do people go about getting their money back from this company??? This company is fraudulent and makes me wonder if it wasnt someone from there who hacked into our account since it seems they have a reputation for stealing/keeping other companies money! This is a horrible company. Ill let you know if I ever do receive my funds from Bluevine.

  

  Business Response

  Date: 01/02/2024

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  

  
  

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 15th 2023 I deposited a check into my Bluevine business checking account. I was promised that this check would be available within 3-6 business days prior to depositing the check. The website states that a check will not be held for more 7 days. Their website also states that deposites made prior to 3 pm pacific time and 6 pm eastern time will be processed the same day. They keep giving excuse after excuse and it's the 27th still no money available. These guys are crooks!!!!!!! Only after depositing the check do they tell you they are going to keep your money for longer.

  

  Business Response

  Date: 01/04/2024

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21063868
  
  I am rejecting this response because:
  Bluevine posts specific time frames regarding mobile check deposits. The guidelines are clearly specified  such as deposit cut off times and  the number of days for funds to be available on their website. However once I deposited my check they disregarded every rule they list on the website and held my money for a week longer than they originally promised. 

  It gets worse!

  They day they finally released the funds in my account they locked my account after my  first transaction.  This is after customer support hours were closed so I could not speak to anyone. 

  I recieved an email informing me they froze my account and gave me a list of demands.

  1st they demanded that I give them a detailed explanation of the transaction and how it related to my business.

  2nd they demanded I give them a detailed invoice from my business showing services and Labor rated totaling the value of the check which had just cleared after 2 weeks. This is privileged information regarding and insurance claim which they had no right to ask for and that I was not even legally alowed to share with them. When I explained this to them they told me they would not release my money until I complied.

  Bluevine is deceitful and agregiously abuses the power entrusted to them by their customers. Their underhanded unethical business practices are similar to that which you would expect from a transaction a dirty gangster acting as if the law does not apply to them.

   

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/09/2024

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21063868
  
  I am rejecting this response because:

  Bluevine refuses to address the grievances I have clearly described. Instead they repeat the same generic pre-written statement failing to acknowledge their actions. 

  In order to resolve this Bluevine must answer for and explain how they justify the following:

  1. Failing to make funds available within the clearly stated time frames clearly displayed on their website.

  2. After releasing funds Bluevine froze my account after the first transaction - after hours without any available customer service to speak to.  

  3. On what grounds does Bluevine justify freezing my account and demanding to see privelaged invoices and insurance information before allowing access to my account and funds. 

  4. Bluevine takes drastic action such as  freezing accounts without providing any means of direct communication with the parties in control of reversing said action. 

  5. Bluevines business practices are unthethical and borderline criminal.

  *** Bluevine **** 

  CAN YOU ANSWER FOR THE SPECIFIC ITEMS IN MY COMPLAINT ? 

  CAN YOU EPXPLAIN YOUR ACTIONS?

  OR WILL YOU REPLY WITH THE EXACT MEANINGLESS COPY AND PASTE RESPONSE YOU HAVE PROVIDED IN BOTH OF YOUR PREVIOUS RESPONSES TO THIS COMPLAINT?

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was broken into and my wallet, cell phone and all my personal information was stolen. I filed a dispute with Bluevine regarding some unauthorized wire transfers that took place on my account totaling 60k. Once foled a dispute I stating getting emails asking me to send documents regarding the funds that were being deposited into my account. This is a business account why am I suppose to send you documents of ***********. They requested the documents by the 21st and put a hold on my account to prevent me from using the current balance in my account. Got a email on yesterday saying that they was closing my account. and email after that saying that the investigation regarding my 60k has been completed with the reason. I have sent 3 emails with no response and called 2 times to be told someone needs to call you back in 24 hours no response. I definitely should have read the reviews before opening an account to see this bank haa been scamming people. They have sure scammed me out of 60k and wont give me the money off my account

  

  Business Response

  Date: 01/02/2024

  Hello *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21037265
  
  I am rejecting this response because:

   

  Bluevine is a lie they never reached out to me. And never responded to any of my emails that I sent. My issue was never resolved. And 60k is still missing ******* is a fraud. if your company contacted me what was the date/time/ outcome. I would love to get those recordings. I will be moving forward legally agaisnt Bluevine. Bluevine didnt even accept my police report
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/05/2024

  Hi *******,

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  
  

  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21037265
  
  I am rejecting this response because:

  There was no suspsious activity on my account.  I had several deposits that came in within my 1st month and then my money disappears (over 60K)  and the banks responses is to close my account,  with reason or cause regarding my money. Then my account had a balance remaining that I never got.  I called in on yesterday 01/04 to speak with a sup I was advised that the my money that was left on my account once it was closed was sent to someone name ****** - someone that is not listed on my account or that I have connection with.- thats fraud.  And I have been getting the run around about recieving my bank statements. You have done nothing to resolve the issues. And I will continue to move forward this issue now that I know you sent a check of my remaining balance to someone random. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 we contacted Bluevine to change our MFA number to a government issued phone. We were informed that Bluevine cannot and will not change our MFA number to the number we provided because it was not with a list of their authorized cellular providers. They insisted we needed a post paid, large cellular company, phone number with the name of our company on it. I attempted to give them another telephone number provided to our business that was a VOIP number, and that as well was rejected. They then locked us out of our accounts, rejected all deposit transactions to our account, including ACH deposits, and refused to assist in changing the number. Effectively crippling our organization. We then opened a new account with ******** specifically for this issue. TMobile issued a number, we gave them the bill and new number as requested, once again it was rejected. This time, because they do not like the device that the phone number was issued to. Now we have a post paid telephone number by a major carrier but since the specific device that the number is linked to is not "LIKED" by Bluevine they will not accept it and we are still locked out of our account. Deposits to our account were rejected and now we have to scramble to fix this financial disaster created by Bluevine. Their terms and conditions found here: ************************************************************** do not specify that I must get a phone number with a specfic device or for that matter what carrier. This issue has caused us serious financial strain and problems at the most important time of the year both accounting wise and business wise for a nonprofit org. We would like them to be held accountable and are willing to do whatever is necessary to ensure that happens. We are currently seeking legal advise for court action as we are now financially burdened as a result of their incompetence.

  

  Business Response

  Date: 12/21/2023

  Hello ****,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21036477
  
  I am rejecting this response because:

  We are deeply disappointed by Bluevine's response to our complaint. While their response was extremely dismissive, the issue they created costing our organization late fees and penalties, and our employees not being able to be paid, originates solely with their dereliction of duties. They knowingly and aggressively violated their own Deposit Account Agreement and Disclosures and/or their support documentation with respect to MFA implementation. Their inability to process a simple MFA request has resulted in significant financial hardship for both the organization who during the holiday season is now forced to suspend operations, and our employees, who now, due to Bluevine's rejection of ACH deposits into our account, will not be paid until the New Year.  Because of the inexcusable incompetence they have essentially ruined a holiday season for our employees and crippled a nonprofit during the most important time of the year. It is extremely important that the public is aware of the practices of Bluevine in order to protect themselves from having the same issue happen to them.  

  ***************************

  

  Business Response

  Date: 12/22/2023

  Hello ****,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with Blue Vine for my small buisness. ******* stated that the hold times are never more than 7 days for check deposits. So when I initially funded my account by depositing 3 checks. They immediately suspended my account and requested I send them invoices to back up the checks I deposited. Now, my account is still in suspense at this time while they research my invoices I had to send them? Not to mention they initially placed a 8 day hold on my money! They are doing something shady I believe. I dont believe that this bank needs information like my invoices to clear checks that were hard earned by my company! Not to mention, I fear they are going to continue to hold my funds while they continue to come up with *************** tactics. I hope someone in the **************** investigates this bank! All of these complaints are here for good reason! They will cripple small businesses with this type of practices!!

  

  Business Response

  Date: 12/18/2023

  Hi ****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  

  
  

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Bluevine for several months about not being able to access my dashboard account. I have contacted customer support which Im only getting the run around on reason unknown. I have also requested for a new card with no results from them as of yet. What other steps do I need to take so I am able to access my money in my account that I own.

  

  Business Response

  Date: 12/18/2023

  Hi *******,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  Thank you,
  Bluevine Team