Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 stuffed animals from this company on March 11. I ordered it with regular shipping costing $4.95. They sent me an email saying they shipped my order with expedited shipping that cost $9.95. I contacted them about it and got NO response. 9 days later which is definitely not expedited shipping, the product arrived. They don't work as advertised. I bought it for the vibrating aspect and that doesn't work on either product. They are defective and cheaply made. I emailed them requesting a refund and never heard back from them. I also received a fraud alert from my bank saying this company also tried to charge my account for $39.95! Obviously I would never order anything else from them since my original product was defective! On my bank statement the company is coming up as Teddytrendtrov in ******, **.

  Business Response

  Date: 03/31/2025

  Hi ***,
  
  This is Mark from the ************* Customer Success Team.
  
  We're very sorry for the inconvenience you have encountered with your order. This was certainly not the kind of experience we had planned for you.
   
  I've processed a refund for the shipping fee difference. You can expect the funds to reflect in your account within 7-10 business days. Regarding your order, we ensure high-quality products before shipping. However, once shipped, the carrier is responsible for its safety. If you've received a damaged item, please provide proof by sending three clear photos from different angles or a video showing the unit alongside the packaging with the tracking number and address clearly visible.
  
  Looking forward to your response.
   
  Thank you for your understanding.
   
  Best regards,
  Mark
  
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23097968
  You did not address the fact that you charged my bank account for $39.99 fraudulently. I obviously would not order anything after the first terrible experience. I have had to cancel 2 credit cards because of your fraudulent charge of $39.99. I NEVER ordered anything and now my bank is investigating. I would only accept a check for the $4.95 upcharge on shipping with my one and only order plus $39.99 for the fraudulent charge. I will only accept a check due to the fact that I had to cancel 2 credit cards so you would have no more access to any of my accounts. I would appreciate you sending me a check for $44.94 or I will file a police report.
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from an online company calling themselves Hi Greenic. The item was a Disney character stuffed animal called Stitch that would supposedly light up and speak. I ordered this on 2/26/25 and I received a confirmation from them and tracking information . The total for that transaction with shipping was $24.68. I followed the tracking information up until 3/12/25, when it said the product was delivered to my residence. I did not receive the product nor was it delivered to a neighbors house. I live on a dead end street and have never had an issue receiving packages. There was also another charge made to my credit card for $39.99 from the same company on 3/8/25. I did not authorize this charge. Both charges show on my debit card statement as ****************. The order tracking number was YT2505821272216533

  Business Response

  Date: 03/31/2025

  Hi ****,
  
  This is ****, Customer Success Manager at *****************************.
  
  I wanted to confirm that all transactions related to your orders have been fully refunded as of March 14, 2025. The funds should have already been credited to your account.
  
  Thank you for your understandingwe truly appreciate your support.
  
  Best regards,
  Mark
  

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Marketing on TikTok. I was charged twice for the otter. *****. Once on 1/21/25 for $19.90 and another on 1/28/25 for $39.98. Once I realized the charges, I wanted to return the item, but there's no such opportunity with the packaging. I can't even find the order history on TikTok. It's like a never purchased it at all.

  Business Response

  Date: 03/03/2025

  Hi *********,
  
  This is Mark from the ***************************** Customer Success Team.
  
  Apologies for the confusion. We have confirmed that there is only one order under your account. The charge in your account on January 28 was from your VIP Rewards subscription, which you agreed to when you bought The Sleepy Buddy from our store.
  
  During the order process, there was a checkbox for our "Terms of Service" that you manually checked to proceed with your payment. By checking this box, you also enrolled in our "VIP Rewards Subscription" for a 10-day trial period. It's important to note that this checkbox is not pre-selected and requires active selection by the customer.
  
  As a VIP Rewards member, you are entitled to the following benefits:
  1 Access to low-priced products and accessories
  2 50% OFF ALL future purchases & access to ALL VIP Rewards products discounted up to 80% OFF (some products are even FREE, with shipping charges only).
  
  However, I have cancelled your VIP Rewards subscription. This means that you will no longer have access to the exclusive benefits and rewards associated with this subscription. Rest assured, it will not renew and you will not be charged moving forward.
  
  When you get a chance, please confirm if you have received my response so I can know if your issue has been resolved or if you need further assistance.
  
  Best regards,
  Mark
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23002844
  
  I am rejecting this response because: I have not be given an opportunity to return the plushie for a refund. The plushie is still in its original packing. The item came with no way to return it. The VIP subscription was a good start. I'd like a refund for that as well. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order with greenic on January 17, 2025. I received the product 10 days later, I'm happy with the product, however when I placed the order and checked off to agree with terms and conditions, by doing that I didn't realize I was agreeing to a VIP subscription, which I have been charged twice now on January 27, 2025 and February 26, 2025 for ***** each time, but because I live in ******, I'm really paying ***** for each month for this subscription. I would like to cancel this membership, I have sent out a couple of emails regarding this issue and I have yet to receive a response, only that I would get a follow up email that someone should reach out within 48 hours and nothing. I tried to look for a phone number, but nothing available. I would really like to cancel this membership, I understand that I had paid for two months already, if I can't get a refund on that, I understand. I just don't want any further charges monthly on this vip subscription. Please and thank you

  Business Response

  Date: 03/03/2025

  Hi ******,
  
  This is Mark from the ***************************** Customer Success Team.
  
  Apologies for the inconvenience, I have cancelled your VIP Rewards subscription. Thus, you will no longer have access to the subscription's exclusive benefits and rewards, and no further charges will be made to your account.
  
  Please confirm receipt of this message so I can ensure your issue is resolved or assist you further if needed.
  
  Best regards,  
  Mark
  
  

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items took weeks to arrive. When they finally did, they were not at all what I expected. I was told that other customers like them, so they are not eligible for return. I am disappointed & just want to return.

  Business Response

  Date: 03/03/2025

  Hi ******,
  
  This is Mark from the *****************************  Customer Success Team.
  
  We're very sorry for the inconvenience. However, if you are referring to your order of Mush Plushies way back in October 2023, unfortunately, that order is already outdated. Thus, refunds, returns, and replacements are no longer possible.

  Thank you for your patience and understanding.

   
  Best regards,
  Mark
  

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged by this company and have never ordered anything or heard of this company before.

  Business Response

  Date: 03/03/2025

  Hi *******,
  
  This is Mark from the ***************************** Customer Success Team.
  
  The charge in your account was not fraudulent. It was from your VIP Rewards subscription, which you agreed to when you bought from our store.
  
  During the order process, there was a checkbox for our "Terms of Service" that you manually checked to proceed with your payment. By checking this box, you also enrolled in our "VIP Rewards Subscription" for a 10-day trial period. It's important to note that this checkbox is not pre-selected and requires active selection by the customer.
  
  As a VIP Rewards member, you are entitled to the following benefits:
  1 Access to low-priced products and accessories
  2 50% OFF ALL future purchases & access to ALL VIP Rewards products discounted up to 80% OFF (some products are even FREE, with shipping charges only).
  
  However, this has been cancelled. This means that you will no longer have access to the exclusive benefits and rewards associated with this subscription. Rest assured, it will not renew and you will not be charged moving forward.
  
  When you get a chance, please confirm if you have received my response so I can know if your issue has been resolved or if you need further assistance.
  
  Best regards,
  Mark
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec.4,2024 l ordered one item- sleepy otter from ************** Order # EUMUSH90057 to be delivered to a family member. To date, no receipt of item. They have my money but no product received. I emailed them per their site and receive useless resources of articles, links - no specific status. It's been "in transit" for a month in **. It needs to be delivered to a northern Va. address. This cost just shy of $20 and l would very much appreciate your assistance. I can't reach a human or get any helpful response. Either prompt delivery or prompt refund is what l'm requesting.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased backpack plushie for infants from ********************************* on 12/25 for $19.90. Cashapp transaction showed 2 charges from **************** for $19.90 each and were declined. Immediately **************** for $19.90 that went thru. The email says my product has shipped. However when I click the tracking info, it is unclear. Then on 1/4 gushforplush charged my account $39.98. No explanation as to why this is being charged.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company at the end of November for 2 Christmas gifts. Not only have the two items not arrived, the company fraudulently charged me 3 times and for amounts higher than my order. I had to cancel my credit card and get it reissued. I reached out to them twice for support, being promised a response within 48 hours, but one never came. I checked reviews of the company and everyone gave them 1 star citing similar issues to mine. They are a scam and they steal credit card numbers.

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/24 I placed an online order at Mush Plushies totaling *****. Immediately after checking out, I received a second charge that I did not authorize for *****. These two charges cleared my bank on 12-8-24 and 12-9-24. I then filed a ticket through their website where I found very misleading dialogue on refunds and a subscription. It is important to note that these charges were not listed under mushplushies-eu as the confirmation emails stated, but as ******************* and snuggle ************. On 12-16-24, there was another attempt on my Venmo account for ***** from snuggle bears however, it did not clear because I do not keep funds in my ***** account balance unless Ive received a payment there. On 12-22-24, they again charged my account for the ***** and it did clear time. This charge is, what Im assuming to be, the mystery subscription that is only listed in their website when you visit the contact us refund or cancel subscription tabs. There is no description on what this subscription is for, nor is there a way to cancel this subscription or enter any account information in to see your active subscription. At checkout, they do not notify you that you are subscribing to any service. I never received a notification before or after I checked out about a subscription, however Im continuously being charged and I assume that I will be charged again. The charge also does not make sense considering it is not 30 days after my initial order. It was attempted to be charged 10 days following my order. I received my order today 12//24/24. The items I received are not as advertised, they do not work and they smell heavily of cigarette smoke and plastic. These are supposed to be young childrens stuffed animals. I will not safely be able to give these to my children. I have sent another ticket through their website as well as ***** customer service to file a dispute for the charges. There is no return, refund policy or phone number.