Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts

  605 Crossroads Parkway Bolingbrook, IL 60440

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

• 

  PopCap

  800 5th Ave Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EA account apex was wrongly banned by them in June of 2024. The reason was that I achieved victory through power leveling. However, my account was hacked and restored through a consultant. Moreover, their game caused a big mistake in the 20 season. All data The rollback caused me to lose at least ***** US dollars and a lot of data in my account. I ************************ for my data through customer service. Not only was it not restored, but my account was banned, and the customer service did nothing. I didn't have the opportunity to appeal, and my account was completely banned.

  Business Response

  Date: 05/04/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thanks,
  EA Help

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apex game account was banned after playing in an internet cafe without any cheating, I need to get my account back!I've had three complaints, and after three they just reply to me mechanically Subsequent emails were prepared to raise the dispute without any response, and from 23 years to the present day there has been no I'm a pretty normal gamer and have topped up tens of thousands of dollars for their company owned apex games, and when it came time for me to actually need help, their customer service was all mechanical replies that didn't help me, not even one iota.I request that my account be restored immediately, I am a normal player of your game, not a cheater, thank you!I was banned for playing in an internet cafe, thank you!

  Business Response

  Date: 05/02/2025

  Thank you for getting back in touch with us with your concerns. 
  
  We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service. 
  
  What rules that the game follows is the following:
  *******************************************************************************************************
  
  The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team. 
  
  Thank you,  
  Electronic Arts 
  EA Help

  Customer Answer

  Date: 05/05/2025

  My appeal is very simple. I was banned from playing apex in an ************** Maybe there were other plug-ins on the Internet cafe at that time, so I hope to lift it. However, the customer service of ****************** Company is very convinced that I cheated in the game. I swear that I didn't have any machine to make any changes. I request to lift the ban on my apex.

  
  

  Business Response

  Date: 05/06/2025

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you, 
  Electronic Arts
  EA Help 

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My EA account was permanently banned due to a violation labeled as "Inappropriate Content (General)," which I now understand was caused by a Steam-linked username that I used in Apex Legends. However, I was never properly notified of the specific reason. I assumed my previous short suspensions were due to in-game chat, not my username, and would have immediately corrected the issue had I been informed.Unfortunately, all suspension and ban notices were vague and only visible in-game. No emails were sent to my registered email, which is under my father's name. After my permanent ban, I submitted multiple cases to EA. They requested account verification, which I submitted. They then claimed it was insufficient, told me to open a new case, and when I did, with accurate, complete information, they declined the appeal with no communication or explanation.I have invested over ***** hours into Apex Legends and spent a significant amount of money on in-game content across Xbox and PC. Not including other EA games that I now can't play, such as ************ Football 25 and the other Madden games. The EA username itself was not in violation of any terms, only the Steam-linked name, which I had no ******************** would result in this level of punishment. EA never offered a warning, forced a name change, or made any effort to contact me through the email linked to my account, which seems extremely harsh and poorly communicated. I am requesting a full review of my case and the reinstatement of my account or a less permanent penalty. I am committed to following all community standards and would gladly correct any violations, as I have already changed my Steam username before the ban. I simply want a fair chance to continue using a platform I've supported for years.

  Business Response

  Date: 05/02/2025

  Thank you for raising your concerns with us.

  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23275318
  
  I am rejecting this response because I am extremely dissatisfied with EA's response. I provided accurate and verifiable information about my account, including the email linked to it, yet they claim they cannot tell if its linked. I have already submitted multiple cases through their website with no resolution, they continue to deflect without properly investigating my case.

  I never requested the deletion of my account, yet my entire transaction history was erased, despite having spent significant money and time (over ***** hours in Apex Legends alone). EA has failed to provide any explanation or support and has denied me access to my own data. This raises serious concerns about data handling, transparency, and consumer rights.

  Additionally, when I requested a copy of my transaction history, which has suddenly disappeared from my account, the support representative told me it was outside their scope of practice and was unable to direct me to someone who could help me. This is unacceptable. As a consumer, I have a right to access my purchase data, and EA has both erased it and refused to provide it upon request. This only reinforces my concern that EA is not handling this situation lawfully or ethically.

  I am seeking full restoration of access to my transaction history and a proper review of my account and ban appeal by someone with the authority to act. I have attached to this email a copy of proof the email is linked to my account (through censored it can properly be made out) and a screenshot of the transactions history not being there. I already attached proof of money being spent on EA products in my last email, therefore this is careless data keeping on their end. I expect EA to take accountability and actually assist, not just direct me in circles.
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 05/02/2025

  Yes, my EA account is linked to my Xbox account. Both of which are under the same email, ****************** This is the email EA shown on my EA account and is used to sign into both EA and Xbox.

  Thank you.

  Sincerely,

  ******* ********

  Business Response

  Date: 05/06/2025

  Thank you for raising your concerns with us.

  The account in question is not associated with the email address or information provided with the creation of this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23275318
  
  I am rejecting this response because I am extremely dissatisfied with EAs response. *** submitted multiple support requests and provided accurate, verifiable account information, yet EA continues to claim they cant verify the account. Their support team has repeatedly redirected me in circles without offering a real resolution.
  I was permanently banned for Inappropriate Content, which I now believe was due to a username shown in-game from my linked Steam account, not my ********************** account itself, which never violated any guidelines. If I had received a proper warning or clarification, I would have changed the username immediately. My linked email is my fathers (either ***************** or *************************** and I did not have regular access to it, so I was unaware of any warnings that may have been sent.

  
  Furthermore, Ive spent hundreds of dollars and logged over ***** hours in EA games like Apex Legends and now, my transaction history has been wiped entirely from the EA website. I never requested an account deletion, yet my data is gone. When I contacted support to request a copy of my transaction history, the agent told me it was out of their scope of practice. EAs refusal to provide access to my own data is deeply concerning.

  
  I am requesting a full and fair review of my case, restoration of my transaction history, and access to my account details. I am willing to provide any verification necessary, but I will not continue to be brushed aside by automated replies and dismissals. EAs mishandling of this case raises serious concerns about their support practices, transparency, and data retention policies.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/06/2025

  Thank you for raising your concerns with us.

  Upon review, we request the customer contact us at *************************** and well be happy to assist with investigating this further.

  Thank you, 
  Electronic Arts
  EA Help 

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,Hello,I write this appeal letter with a heavy heart and annoyance, and I beg you to review and unblock my game account. My EA account was blocked due to hackers' intrusion into my account, which caused me great pain and distress. EA games are not only my favorite games, but also an important way for me to keep in touch with friends and relax. Losing it, I feel that a part of my life has been deprived.The cause of the matter is this: my EA account was unfortunately hacked. I can clearly see that there are abnormal login records, and since then, there have been many activities on my account that I did not perform. After the hacker stole my account, he may have performed improper operations, resulting in the ban. I feel very upset and helpless about this result, because it is not my fault at all.I request EA to investigate the login records and game activities of my account. All activities during that period were not carried out by me, but by hackers. I can provide the necessary evidence and information to help you confirm my statement. For this reason, I have sought EA company for several complaints, but I am disappointed with the unprofessional and perfunctory behavior of EA in this matter, because they do not know how to treat their game users well. I want to make a serious complaint to ************************* a loyal EA player, I have invested a lot of time and money in EA's game platform. I have purchased many games and have always strictly abided by the rules and codes of conduct of the games. After get off work every day, I play EA games with my friends. This period of time is an important time for me to relax and relieve stress. Now because of this unexpected ban, I have lost all of this, which is a huge blow to me. Therefore, I want to use the help of BBB to protect my legitimate rights and interests in EA games. As an honest player, I urgently need your help to get my EA account unblocked as soon as possible.

  Business Response

  Date: 05/02/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help:
  *****************************************************************************************************

  Regards,
  EA Help

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau Subject: EA Double Banned My Hacked ***************** GDPR Dear BBB Team,I am ***** ***** ******** (contact: **************************** a victim of EA's negligence. My account was hacked, banned twice in 24 hours, and my legal rights crushed. Here are the facts:1. April 28, 2025 - Hack & First Ban At 10:52 AM UTC, EA banned my account claiming "cheating." The real culprit? A hacker from *********** who accessed my account while I was working. I immediately:Sent GDPR Article 15 requests for evidence ([Attachment 1]).Provided hackers IP logs ([Attachment 2]).EA ignored my pleas but mysteriously unbanned me on April 29 at 10:53 AM ([Attachment 3]).2. April 29 - Betrayal in 22 Minutes Trusting EA, I reset my password at 11:33 AM as instructed. At 11:55 AM, I logged in ONLY to check my account:No matches ********* settings changed.22 minutes later: Banned again ([Attachment 4]).I demanded ********* again ([Attachment 5]) and submitted VPN proof (used since 2024 to reduce lag). EAs May 1 reply? A robotic Ban confirmed ([Attachment 6]).EAs Violations:Ignored 2 GDPR requests (30+ days overdue).Banned me for securing my account.Refuses to explain if their system mistakes VPNs for ************************* Losses:$20 in purchases.1000+ hours of ************** in fair treatment.Demands:Restore my account NOW.Release all ban data per GDPR.Investigate EAs anti-cheat flaws.Attached:GDPR Request 1 Hackers IP Proof Unban Notice Second Ban Notice GDPR Request 2 EAs Denial Sincerely,***** ***** ********

  Business Response

  Date: 05/02/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23273416
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Quinn ********

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account was stolen multiple times in a short period of time Hello, dear BBB customer service. I'm contacting you because my EA account has been seriously stolen and banned.Please give me a little time to explain the problem of my account:My account was stolen some time ago, and the verification method of my email and the bound steam was also changed. As a result, I didn't notice it until I tried to log in to my account and found that the password was wrong and I couldn't log in to my email. Only then did I realize that my account was lost. At that time, there was a problem with my account login. I checked my email and EA data and found that there were always other people logging into my account. And I'm sure these logins are not my operation. I'm not sure since when they started logging into my account.loginLog ***************************************************** The 2025-04-28 T05:44:09. 164 z SUCCEEDED loginLog Moscow-RU-****** *********** The 2025-04-28 T05:37:53. 419 z SUCCEEDED I think you should be able to easily check the changes in my account IP and login records. Please help me check the abnormal activities of my account during this period!It seems that it's because I logged in to my steam and EA on the announced computer. Although I logged out of my account, there seemed to be a virus on the computer stealing my account password. After my email and steam were stolen, my steam profile picture was changed, including my name and so on, which were changed to the names of some illegal websites. Then my EA was also stolen The most important point is that please help me explain to the team that I couldn't create a case on EAhelp. I successfully created one, then my account was unblocked, but it was stolen again. After that, no matter how I sent the case, there was no case number or reply. You can check attachment P4, and I provided proof of the suspicious account in Attachment P3

  Business Response

  Date: 05/01/2025

  Thanks for the message,
  
  The customer has been in touch with our support and the issue has been properly addressed. 
  The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  We welcome them to reach us again at *************************** should any other issues arise or if the player wishes to attempt to recover their account again with any new information available.
  
  Thank you,
  Electronic Arts
  EA Help

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My EA account was banned after EA charged me three times for a pack I bought. I tried to reach out to them to fix the charges and got no response. I went through ****** eventually and reported a problem with the two extra charges (or I hit request a refund, I dont remember) but I left the original charge because I did get the product. Then my account was banned.

  Business Response

  Date: 05/02/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thanks,
  EA Help
  

  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23272148
  
  I am rejecting this response because: How do I get in touch with EA Terms of Service team? I can't get ahold of a human...........................................................................
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 05/04/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thanks,
  EA Help

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23272148
  
  I am rejecting this response because writing EA does nothing. The one person I got in touch with told me Id need to contact the Terms of Service folks but did not follow-up with how to reach them. This whole process is beyond frustrating and there is no number to call and no person I can chat with. I dont understand why the chat option vanishes when an account gets banned, that doesnt make any sense. 
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a complaint regarding the suspension of my EA account, which I believe was done in error and without due ********** April, my EA account was permanently banned with the reason cited as COMPETITIVE_ADVANTAGE. This was communicated to me without any evidence, specifics, or contextual explanation. I have only ever played in solo co-op mode with bots, not in public lobbies or competitive multiplayer matches, and have never engaged in cheating, exploiting, or any form of misconduct.Following the ban, I submitted an appeal through EAs ToS team. However, each time, my case was closed without any explanation, transparency, or opportunity to understand or refute the accusation. I received only boilerplate responses and no supporting evidence of wrongdoing. This lack of communication, paired with the absence of clear policy violations, raises serious concerns about the fairness of EAs ban and appeal process.I have invested significant time and money into my EA account and expect fair treatment under EAs own Terms of Service. I am requesting:1- A detailed explanation of the violation I am alleged to have committed;2- Access to any evidence EA claims supports this ban; 3- A fair and transparent appeal process.

  Business Response

  Date: 05/01/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Thank you,
  Electronic Arts
  EA Help

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23272105
  
  I am rejecting this response because: the issue with the ToS team has not been resolved as they have not actually checked anything
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/02/2025

  Thank you for getting back in touch with us with your concerns. 
  
  We reviewed the account and the activity that triggered the sanction in which violated the rules as stated by the Terms of Service including an investigation regarding the modes mentioned.  We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  What rules that the game follows is the following:
  *******************************************************************************************************
  
  
  Thank you,  
  Electronic Arts 
  EA Help

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23272105
  
  I am rejecting this response because: the Terms of Service team is not looking into these issues, the forums on their own website is being filled with people being banned for no reason.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He banned all my battlefield games, and I also rushed money into them, and I also had most of my youth, and they were perfunctory to find them

  Business Response

  Date: 05/01/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Regards,

  EA Help.

  Customer Answer

  Date: 05/02/2025

  
  Complaint: 23271988
  
  I am rejecting this response because:I love that both Battlefield 1 and Battlefield 5 have been banned by you, so why don't you sanction the real cheaters instead of those of us who love the game? Last time Battlefield 5 was banned by you, I appealed, and it took me half a year to lift, this time I didn't play for a long time, I played for 1 hour, and you gave me a ban again, and the next day you gave me a ban, Battlefield was discounted, and that's how you guys? You said that you replied to me, please ask last time it took me half a year to lift, may I ask you to check it carefully? I love the Battlefield series, he has cost me a lot of time and money, do you think I need to break your agreement? May I ask?
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 05/02/2025

  ???????...

  Business Response

  Date: 05/07/2025

  Hello,

  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  
  Regards,

  
  EA Help.

  Customer Answer

  Date: 05/08/2025

   
  ??:23271988
  
  ??????,??:Where I broke your agreement, if I violated it, why would I go to appeal, you said to contact EA. I ask if your EA has read it carefully. Why don't you sanction real cheating instead of those of us who love these games, you told me to contact EA, how do you ea handle things? I don't even want to curse, your EA customer service or ******************** will handle things seriously. I will do this. Don't you see how perfunctory your team is
  
  ???,
  
  ??????

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I upgraded my game to the **** 4 Deluxe Edition. Ever since updating, my game began to have issues. I spoke to four *****s at EA (which was very hard to find intially because you cannot chat with someone through the **** 4 section, I had to go through the **** 3 just to get an *****). The first ***** uninstalled the Deluxe Edition. Did not offer a refund (none of the agents did despite me mentioning it). The deluxe content is still in my game and I do not want it because it is ruining my file. No one can step in as a manager (is no one supervising these people??) and no IT specialists work there clearly because no one remotely came close to fixing the issue. I have spend HUNDREDS of dollars on this one game, because it is the only game I play. I have been a part of the franchise since the early 2000s. I cannot believe this is how EA treats their customers. No one fixed my issue, and their only solution was to "post it on the forum" where there's only other **** players trying to help each other. Why sell a product if you cannot manage it?? Normally, people would love to have extra content but I do not want it. Now I'm considering hiring Geek Squad to come fix a game that EA themselves can't fix? I now see why so many players complain about EA/The ****. This is a HORRIBLE company and I will never purchase anything else with them because they can't fix this glitch, nor do they have the staff to do so. Where is all the money going? Hire IT SPECIALISTS or GAME DEVELOPERS who can fix things! I have over 80+ DLC (ranging from $39.99 to $4.99 each) and over ***** hours of gameplay. I have invested so much money and time and energy in this game, you would think I would receive better treatment than this. Two of the agents disconnected from the chat with me without my consent, really poor customer service. I have never seen a business that blatantly disregards the customer as badly as ********************** does. And its not just me, but thousands who are very unsatisfied with them!!!

  Business Response

  Date: 05/01/2025

  Thank you for contacting us. 

  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Thank you 

  EA Help