ComplaintsforYbarra Professional Builders

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received MULTIPLE calls from this company and have demanded they stop contacting me. I will be driving to the ************* and ABSOLUTELY will inflict damage on the management team in a major way. EITHER THEY STOP CONTACTING ME, OR I WILL MAKE THEM PHYSICALLY UNABLE TO CONTACT ME.

  Business response

  06/03/2024

  ***************** does not need to come to our office We have placed ****************** on our do not call list.

  Customer response

  06/03/2024

   I am rejecting this response because: I've been "placed on this list" multiple times and they still call. Let them know that the next time I get a call from them, they won't need to worry about a bbb complaint. I will come to that office and there will be consequences. This is an absolute promise and guarantee. Please test my patience. 
  
  
  

  Business response

  06/06/2024

  We have since added him to our do not call list and i have advised everyone in our office not to dial his number ever again so there is no need for the threats 

• Initial Complaint

  05/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Received phobe calls. Theywant to do work for my house and got information about me and my property by looking at my tax information.

  Business response

  05/28/2024

  We have added her to our do not call list so we will not reach out to her again and we do not gather information from any tax information since we do not have access to this whatsoever 

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Feb 26 2024 we contracted with ****** to tear down and rebuild our deck. It was suppose to be a two week project that lasted until Apr 1 ,2024. They had to re-due the steps three times and there is still a deep step down on the last step. They had to re-due the railing as the cutting was terrible. We had skirting on the original deck, however, it was not in the contract to put the skirting on the new one but they did anyway but then refused to stain it until I insisted. ****** said it wasn't in the contract. They put the skirt on so should finish the job and stain it. Without consulting they put a clear stain on that makes our beautiful new deck look bad with the contrast. Overall the workmanship did not meet the quality that was needed, always having to fix things. It makes me wonder if the foundation is solid. We would like the deck railing reinforced to hold our planters and would like the skirting finish adjusted to match the deck. The company refuses to talk with me, saying the manager will call and never does. I have called or texted on 4/15, 4/22, 4/26, 5/2, 5/3 5/7 and 5/9 with no response or get run around. This deck cost us $23,000 which should include quality workmanship and follow-up if there is a problem as promised from ****** with her sales pitch for this company.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In January 2024, I signed a Settlement Agreement releasing me from a contract I had with Ybarra Professional Builders due to a pricing conflict for a sunroom they were to construct. They were to demo my porch, porch cover, as well as empty some junk I had in my 12x12 patio area. Two men showed up to work and my husband assisted them with dumping the junk. On day two, we had the disagreement and Ybarra represented to me that the junk removal and the porch rebuild came to $9,000. Ybarra refunded me $6,000 of the $15,000 I had given them. I believed that Ybarra had in good faith constructed my porch according to code. I contracted with another company to build my sunroom, telling them that the porch deck had been built by the prior contractor. Upon construction, I was told that the porch deck was not done professionally and would not pass code. When deconstructing the porch, we saw that it was not done to the standards that Ybarra had promised. They had only bought 3 concrete bases and had used my previous metal bases. Code states that sunroom bases must have crossbeams every 16", which were not done. My new contractor had to rebuild the entire porch, buy new materials which consisted of wood planks and concrete bases throughout. This cost me another $3,400 in materials and labor.I believe that Ybarra should refund me the $3,400 for their poor construction of the deck due to their misrepresentation. Had I known at the time, I would have never agreed to their settlement of $6,000. Being that none of the contractors were ever on site, there was no supervision of these two men who built it, and therefore, had no knowledge of the quality of work we were being given. As the lead contractor, they had a duty to be supervising their workers and make sure that their building quality was up to code, especially when their clients do not possess such skills. The porch deck as built looked to be from a novice and not from a licensed contractor.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Contractor has stopped work on a home renovation project, and is demanding payment for milestones that are not yet complete.

  Business response

  04/09/2024

  Project manager has reached out to home owner and we are working on addressing and completing all agreed upon repairs.   

• Initial Complaint

  02/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  October 18,2023: I gave the project manager of the company $2,250 for the down payment on a new roof. His name is *************, phone # ************.He cashed the check the same day at ***** Fargo. He was to remove the old shingles and inspect the plywood for damage. He was to install 1450 square feet (15 squares) new class 3 shingles; clean and haul away all debris; provide all warranty documents. After that he was to start asap. Total cost was to be $7700. About 2 weeks later Allstate came out to inspect the condition and damage of the roof. As a result it put the start of the project back a few weeks. Eventually in December he told me that he had gone to apply for the city permit to start. He never got a permit. I kept asking about it. He said no permit yet. Finally on February 7, 2024 I sent a message to him .He said the city didn't reply to the permit request. He asked me how I wanted to proceed: replace the roof or cancel the contract and return my deposit money. I told him to return my deposit money and cancel the contract. I told him where to send the check. Nothing happened. I called the company in ****** at their number at least 10 times. The phone rings about 20 times and then disconnects. I told him I was starting up a case file with the BBB. No answers yet. I told him that maybe he should talk to them so they can avoid the bad publicity. I hope your organization can help me.

  Business response

  02/28/2024

  We are processing the refund for our client and will have the tracking information for them soon

  Customer response

  03/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Roofer charged a old lady 600 extra for a 4 x 8 board and a few 6x8's when the job price was to included 10% of wood replacement and this is for a 500 sq foot roof the totally took advantage of her while she was home alone and said $100 dollars of wood was 600 when the job was also suppose to include 10% wood replacement then even ignored and told me 2 bad spots didn't need fixed

  Business response

  02/21/2024

  We are in contact with our client and are working on resolving this matter as soon as possible.

  Customer response

  02/21/2024

   I am rejecting this response because:
  
  yes i have been contacted still doesn't explain all the 600 extra charge for wood but working on a refund we will see if it comes 600 dollars extra for wood at 27 a sheet for 4 x 8 and a fer trim boards and the 10% i paid for could have covered the entire square foot roof but will will see if this refund come stay tuned

  Business response

  02/28/2024

  We are processing the refund and will provide tracking info on this soon

  Customer response

  02/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. thanks i would still like for you guys to look into this extra charge i got on the roof everydat to check progress and i can point exactly to the spaces where boards were replaced and not even 10% was which was included ine the the price of the job so to even get to 600 dollars of extra wood you are talking about alot more wood then was used a 4 x 8 and like 5-6 6 in or 8 in wide 6 feet long boards that was the the total used so please look into this extra charge and see how it came out of thin air.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract yesterday promising me a roof repair would be done today and completed tomorrow. The roofers arrived late and left an hour later after removing tiles and told me the project manager would come back tomorrow to try to sell me a new roof. I texted the project manager telling him I did not want to replace the whole roof, just repair the area that is currently a problem and that I wanted this done by tomorrow (2/14) as promised. He has not gotten back to me (6.5 hrs later) and there is no manager in the office at 4:45pm.

  Customer response

  03/18/2024

   I am rejecting this response because:
  
  The repair was partially done but not as promised or as specified in the contract.  I would not recommend this company but appreciate the efforts of the BBB.  Thank you.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I requested a general contractor on ****'s List for work on my mom's home. The home is very dilapidated as she is 73 yrs old & it was constructed in the 80s. The company took advantage of her ******** gender. They asked for $100k to complete all the work. This amount later went up to $118k to include windows & electrical rewiring. They wanted $60k to start & $30k at the half way **** and $10k at the finish. The work began in July and I was told that it would take 2 months and that they would finance $40k of the project. That didn't happen. When they told me that they couldn't finance the rest of the work, they demanded another $38k or that they would have to stop working. They insisted they were at the halfway ****, but the floors were not complete, the electrical was not complete, the windows were broken out and new ones not ordered, and the workers had broken in the doors so that the house was no longer secure or in a livable state. An independent inspector was brought on to inspect the work which revealed the foundation was still sloping and not leveled and the electrical work that was done was deficient among other problems. When this was brought to the project managers attention, he still insisted on more money to continue working even though I had already given $60k with no visible progress. Finally I was told if I pay $19k I would see some progress. When I paid another $19k, the company still didn't work on the home. I eventually stopped payment and this continued until I realized that the company had no intention on completing the work, they only intended to take advantage and pocket the money. I had to bring in other contractors to repair damage and complete unfinished work. I asked Ybarra to provide a breakdown of what the $60K was spent on. They refused and even asked for more money or that they would place a lien on my moms home. Ybarra misappropriated the $60,000 given to them, and left my moms home in shambles.

  Business response

  11/22/2023

  We are conducting a thorough investigation on the claims our client has made and are working to remedy the situation the best way possible. 

  Customer response

  11/28/2023

   I am rejecting this response because:
  I reject this response because I have multiple text, videos,and images that show that the company was notified of the deficiencies and was provided the results from the independent inspection.  When the inspector determined that the foundation was not repaired and was considerably sloping among many other deficiencies,I received a message from the company asking that my elderly mom not allow individuals to come to the home.  This was an attempt to hide their deception and extort us for more money.  I also have video of multiple deficiencies of the work that was done in the bathrooms (toilets so close to the cabinets that you bump your legs as well as the hot and cold water reversed which poses a serious danger to my elder mom who has to remember that the hot is now cold and cold is hot).  Most disturbing is the video that I have of all the old flooring and debris being dumped underneath the home obstructing the inspector from checking the plumbing that was supposedly completed.  I spoke with ****** in corporate who was notified of all this. Her response was that was already dilapidated.  I asked her if this justified the company taking $60,000 and not performing work.  *********** continued to threaten us for additional money and issued threats to place a lien on my moms house unless we gave them more money.  We did not ask the company to stop working,they walked off the job because we wouldnt give them more money.  Their words were unless you write another check, we will pull the workers.  The independent inspector was appalled by what he saw when he inspected that home.  *********** refused to correct the defects and damages that they already made and left the home in shambles (broken windows, wires pulled out, unlivable, front and back doors unsecured).  When I asked ****** in the legal department to send me a breakdown of what the company used that $60,000 for, she stated that I needed to have an attorney contact them. What this company did to my mom is shameful and unlawful.  I request nothing short of a refund of $40,000 as they walked off the job and it is costing me more money to correct these deficiencies.
  
  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ybarra Professional Builders (YPB) (YBARRPB794OO) repaired/painted portions of my house, garage and shed Aug 2 to Sep 7, 2023. Contract amount $31,360 gave $500 off since I provided quality assurance.The original contract and the change order both stated the bricks on the front of the house would be waterproofed. After a couple of rains, the bricks do not show any evidence of repelling water. On Friday Oct 13, I texted the Project Manager requesting the name of the product used to waterproof these bricks. As of Oct 20, 2023, I have not received a response. If these bricks were waterproof, then the waterproofing agent was applied over **** and insect nests rendering any waterproofing completely ineffective in those locations.The company claimed they would return to redo any work that was not acceptable. I am requesting YPB return to properly apply a second coat of waterproofing agent. (I have done some cleaning of the bricks, so another application should be more effective.)Consumers need to be warned that YPB has no construction standards, does not train workers or supervisors, takes shortcuts at every opportunity and does not provide quality assurance. (I was paid to perform this function.) If YPB is hired, the consumer must know basic construction and be prepared for battle.

  Customer response

  05/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks to the BBB for your assistance in resolving this matter, it is greatly appreciated.

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩