ComplaintsforRoseville Hyundai

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hyundai bought back my vehicle because it was a lemon. Hyundai stated they do not refund for the extras on the car (paint protection and low ***** because the dealership is supposed to refund that amount. The dealership refused to refund approximately $1,600 for the paint protection and anti theft device I obviously dont need as they sold me a lemon.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Compensation for lost vehicle time and vehicle repair for body damage the dealership admitted to causing.Overview of latest interaction:Last year the engine light came on, we attempted to get it into the dealership but a standard appt wasn't available for a few months. So we had a shop look at it and they advised to contact the dealership as the code indicated the need for a sensor that was very common with Santa Fe's as meaning the engine was "knocking". Once in the dealership it was determined yes the engine needed to be replaced and it would be 23k$. But that they would attempt to use the extended warranty. Hyundai denied the initial warranty but we had a cpo warranty and could pursue that. Weeks went by with checking in and no updates. I called the cpo myself and they stated they had requested multiple times for the documents to be submitted. I called the service advisor whom gave an alternative story which was found to be false.I setup a meeting for all parties and we got it ironed out, I was told by the dealership since they had to redo the documents it would be a few weeks longer before we had an answer because they couldn't get the vehicle in again but would keep it until they could. Then I followed up weekly, again getting mixed stories from the dealership compared to the cpo. Organizing another meeting I got to the bottom of it, the final documents were never sent because the dealership admited it was too difficult. The dealership claimed they were unaware still and I had to again get the ball moving forward. I was then told it would be 3-6 months that the vehicle would be under repair. With a loaner car not available for a large portion. Once it was finally available it was given for only a handful of days, which was charged to our cpo. Then very thankful the vehicle was repaired months early....with body damage now present. Then multiple texts and emails sent to the service advisor with no response. We were left being essentially ignored for weeks.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband took our Ioniq 5 in for service today. His appointment was at 9:30am. He waited about 2 hours before asking for a status. The technician told him it would be done soon. About 1pm my husband went to ask again and the technician told him again they were just "finishing up." Roughly 2:00- 2:30pm my husband again asked why it was taking so long. In which they finally gave him a response, that they needed to download all the system updates before they could review the navigation system, but in order to do so, it would need to loaded onto a *** and the wait time would be about another 1hr. They gave him the option of waiting another hour or making another appointment to come back but thr next available appointment wouldn't be for another few months. My husband said he would wait the hr to finish. When the technician came back my husband was told another technician had unplugged the *** to use for something else. So, my husband wasted a full day at the service center and nothing was resolved. A couple of things should have happened today. My husband should have been offered a loaner car if the service was going to take all day. He should have been updated way before waiting 2 hours to get a status update or should have been offered to be driven somewhere while waiting for our car. He left with no resolution. Since the technician unplugged the *** while our car was being serviced, we should not have to wait another few months to get our car serviced. We need all systems to be updated ASAP and a response would be greatly appreciated.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my 2023 Genesis **** (VIN *****************) to the Roseville Hyundai for a routine oil change on June 26, 2023. This caused severe damage to my engine because the cap was left off by the technician. The incident of leaving the cap off during the oil change constitutes a clear case of negligence on the part of the **********. Luckily an accident did not occur and no one was hurt when the car malfunctioned in the middle of the road. As a result of this negligence, the engine of my new car was irreparably damaged and had to be replaced. Although the ********** did replace the engine, I have lost confidence in the overall integrity and reliability of the vehicle. A rebuilt engine, no matter how skillfully installed, will never perform or hold the same value as the original engine that came with the car. This incident has caused a significant decrease in the value of my vehicle, and I believe it is only fair and just for your ********** to take responsibility for rectifying the situation. I am not willing to accept a new car with a rebuilt engine, as I have serious concerns about its long-term performance, reliability, and resale value. I am required to take the car back to that specific ********** for maintenance in order for the warranty to stay in effect as it is the only certified Genesis ********** in my area. I do NOT feel confident in their workmanship whatsoever and do not want my car serviced there due to safety concerns. I feel like my hands are tied. I am requesting that the ********** buy back my car and pay out what Ive paid into the car as well as the remaining balance due to the bank.I have reached out and sent multiple letters to the ********** but have received no response or acknowledgment from them. I spoke to someone from corporate and was advised to contact the BBB and a lawyer for assistance as corporate can not rectify the situation because it is not a manufacturers issue.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  According to the Hyundai FAQ, there isnt supposed to be any charge during recall repairs, and the website also includes that customers are supposed to be provided with a rental until repairs are completed.Both this dealership and corporate both told me to contact the other to get this done, and avoiding to provided a rental and told me there would be a $200 diagnostic check on the car even though its a recall repair.Both corporate and dealership stated I can go get a rental and be reimbursed but I stated to both of them I dont trust that since theyre making this more of a problem than it has to be.FAQ on the website states a rental will be provided and that there would be no charge. Neither of these are true coming from both the dealership and corporate

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have called for the last 2 weeks trying to to reach Service Advisor only to be sent to VM. I keep calling and left message with ****** who says a service tech will call me back but does not. I finally got a sales associate on the phone and he even though does not do scheduling said they are booked all the way out to August. Advised I call ****** or *********. I called ****** and it is the same scenario over there. I have a "safety" feature that is not working that I am paying for and it needs to be fixed. The error on the center of the display does not ever go away.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went into a dealship with a pre approval check and a trade in and paperwork that stated that the dealership did not have to pay off my car because it was included in the loan. They told me they had to pay it off without contacting my bank so I went the next day with my bank on the phone stating the same thing and they still insisted they had to pay it off. Because they did not listen to me, my bank or the paperwork that came with my pre approval I had to go request another loan. All these inquiries affected my credit and I ended up with a worse apr not to mention all the time and hassle I had to do to try and resolve this. When making a complaint on ****** the manager I contact that was supposed to help resolve the issue doubled down that they had to pay off the vehicle. This has affected my credit as well as my monthly payments making this car payment $100 more because of their inability to even reach out to the bank to resolve this.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hyundai put out an extended paint warrenty due to a manufacturer defect AFTER it expired and people had been complaining for years. They are only willing to pay 70% if my paint and are charging me after the "discount" the same cost it would cost me to get it done with no discount at MAACO. My cars paint has be n flaking off at 2-3 years old and is now 5 years old and they put out in December and 5 year extended paint warranty for the year of my car.

• Initial Complaint

  03/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My 2013 Hyundai Elantra is under warranty and having issue vibrating/shaking at idle. Vehicle has been diagnosed at Folsom Lake Hyundai and they stated vehicle needed new ** compressor. I took vehicle to Roseville Hyundai on 2/18/2023 to ask for second opinion diagnosis before replacing ** compressor as vehicle is under warranty and has had multiple parts replaced but shaking still exists. Roseville Hyundai determined ** compressor was faulty and charged me $1181.36 for replacement. Upon picking vehicle up, I noticed the shaking issue was not resolved and was just as bad as before. I filed a claim with Hyundai of ******* and asked for help getting the warranty claim processed and refund for the ** compressor since this was a bad diagnosis by two dealerships and issue obviously was not repaired. Hyundai ******* agrees I shouldnt pay for services that did not fix the issue but **** at Roseville Hyundai has failed to return any calls from Hyundai ******* for the last two weeks. Attached is the list of service logs for the entirety of this warranty issue and the false diagnosis for ** compressor and receipt showing payment.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My car was broken into on 10/3/22. I filed a police report and made a claim to my insurance after inspecting the vehicle for damage. Roseville Hyundai fixed my rear drivers side door glass on 10/28/22, and afterwards I noticed the trim moulding around the window was scraped. I brought this to Hyundais attention, who refused to acknowledge their damage so I added these parts to my insurance claim and paid for the parts. I also had to order an inside window frame piece that my window shade latches on to as that part was broken legitimately during the break-in (window shade was up). The parts arrived and I paid for Hyundai to install them on 1/2/23. After picking my vehicle up, they did not in fact install the inside door frame piece, but had charged me for labor/install. Also, the pieces they installed are scratched and damaged in exactly the same way that the pieces removed were damaged. They broke clips during the installation and tried to tell me those pieces were broken before. My car is brand new (8 months old at the time of the vandalism) and in pristine condition. I requested the pieces that were removed and I have those. My newly installed glass was also freshly scratched. Hyundai acknowledged the damage was done during installation and ordered new parts. I brought my vehicle back again on 2/6/23 for installation and I requested to inspect the parts before installation. Hyundai refused and said they had inspected them already and they were good. I left my vehicle with them for 3 days only to be told the pieces actually werent inspected correctly and couldnt be installed because they were damaged. I brought my car in 3/6/23 and they had my car all day only to notify me at 5:45pm (they close at 6pm) that they couldnt install because they had inadvertently sent back one of my pieces. Hyundai is refusing to refund money for the parts that theyve damaged and that theyve failed to install.

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