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          Find a Location

          Golden 1 Credit Union has 46 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Golden 1 Credit Union

              8945 Cal Center Dr Sacramento, CA 95826-3239

            • Golden 1 Credit Union

              4005 Manzanita Ave Ste 60 Carmichael, CA 95608-1784

            • Golden 1 Credit Union

              11099 Olson Dr Ste 3 Rancho Cordova, CA 95670-5656

            • Golden 1 Credit Union

              1330 Florin Rd Sacramento, CA 95831-3619

            • Golden 1 Credit Union

              1326 Broadway Sacramento, CA 95818-2218

            Business ProfileGolden 1 Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            8945 Cal Center Dr

            Sacramento, CA 95826-3239

            Visit Website
            (916) 732-2900

            Customer Reviews

            1.12/5

            Average of 42 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            104 complaints closed in last 3 years

            58 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 91

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Golden 1 Credit Union offers checking, savings, and loan services.

            Products & Services

            Golden 1 Credit Union is a full-service credit union.

            Business Details

            This is a multi-location business.

            Find a Location

            Golden 1 Credit Union has 46 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Golden 1 Credit Union

                8945 Cal Center Dr Sacramento, CA 95826-3239

              • Golden 1 Credit Union

                4005 Manzanita Ave Ste 60 Carmichael, CA 95608-1784

              • Golden 1 Credit Union

                11099 Olson Dr Ste 3 Rancho Cordova, CA 95670-5656

              • Golden 1 Credit Union

                1330 Florin Rd Sacramento, CA 95831-3619

              • Golden 1 Credit Union

                1326 Broadway Sacramento, CA 95818-2218

              Location of This Business
              8945 Cal Center Dr, Sacramento, CA 95826-3239
              BBB File Opened:
              1/19/1990
              Years in Business:
              91
              Business Started:
              6/1/1933
              Business Incorporated:
              7/21/1933
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 9570010 for this business, issued by Department of Business Oversight

              These agencies may include:

              Department of Business Oversight

              1515 K St. Suite 200

              Sacramento CA 95814

              (866) 275-2677

              http://www.dbo.ca.gov

              BBB records show a license number of 988202 for this business, issued by National Mortgage Licensing System- NMLS

              These agencies may include:

              National Mortgage Licensing System- NMLS

              Type of Entity:
              Corporation
              Alternate Business Name
              • Golden One Credit Union
              Business Management
              • Donna Bland, President
              • Melissa Manes, Compliance Manager
              • Andy Hamilton, Compliance Sr. Manager
              Contact Information

              Principal

              • Melissa Manes, Compliance Manager

              Customer Contact

              • Andy Hamilton, Compliance Sr. Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              104 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/09/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I have had a mortgage with Golden1 Credit Union since November 2021. At the time of purchase, my house was valued at $970,000. Since I made a down payment of 10% ($100,000), ************************** (PMI) was required, and property taxes were included in my bimonthly installments.Now, in 2024, my house is valued between $1.2 million and $1.3 million, as confirmed by a property evaluation for a Home Equity Line of Credit (HELOC). Ideally, I should no longer be subject to PMI charges given the current value of my house.I have contacted Golden1 Credit Union's customer service multiple times, and each time they assure me that my case will be reviewed and that they will send me the necessary documents for evaluation. However, I have never received any documents. This has occurred 3-4 times, with each instance ending in the same unfulfilled promise to review my escrow account and send me the necessary paperwork.This situation is extremely frustrating because I have friends who purchased houses in the same area and successfully removed their PMI last year after their property evaluations. It feels as though Golden1 Credit Union is intentionally delaying the processing of my case.
              Read More
              Read 103 More Complaints

              Customer Reviews

              42 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Virginia M

              07/01/2024

              I have had a recent incidence of theft in *****. I had reported the claim as fraud and the credit union gave me credit. However, after they had finished with their investigation they had revoked the credit leaving me with a negative balance on my account. I called and only to get no help from the credit union. I am absolutely in distraught as I am needing to pay bills and my paycheck is almost equivalent to the credit deducted. Absolutely a horrible experience.
              Read 41 More Customer Reviews

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.