Business Profile

Credit Union

Golden 1 Credit Union

Headquarters

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Complaints

This profile includes complaints for Golden 1 Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

129 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car from **** and financed through golden 1 credit union its in the process of a lemon lawsuit. **** requested a list of payments made. I have requested this from olden 1 since August *********************************************************************** the run around an providing a quarterly statement only and **** wont accept that Golden one is putting me in a position to forefit my case due to them not wanting to give me the list of payments made.
Business Response
Date: 10/18/2024
Dear Lizbete ****** *******,

We received your complaint filed with the Better Business Bureau on October *******.

In summary, you and your attorney are processing a lemon law buy back and have been requesting a list of payments from the credit union since August 2024. Statements were provided to fulfill your loan payment history request, but the manufacturer (****) will not accept the statements as proof of payments made. You state we are putting you at risk to forfeit your case and are requesting a list of payments made.

Given the limited information provided regarding your attorney, we have no record of any requests from them. Our records show you made multiple attempts to receive payment history information. We reviewed your requests from September 24, 2024 and October 9, 2024. We fulfilled the first request on September 24, 2024 but there were complications with the file sent via email. We fulfilled your second request via mail, but this request did not include the vehicle loan payment history from August 28, 2020 to November *******.

As stated by representatives on your phone calls from September 24, 2024 and October 3, 2024. Members are referred to their statements for full loan payment history. Per our policy, full loan payment history details are provided when received from a vehicle manufacturer or Attorney assisting with a Lemon Law buy back. However, due to your experience, we have provided your full loan payment history as an exception. On October 18, 2024,you spoke with our Complaints Analyst who confirmed our ********************************** sent the full vehicle loan payment history to your email address on file. We sent this file in the same method as we do to all attorneys and manufacturers in Lemon Law buy back situations. As stated in the email, if you have any additional questions pertaining to the loan payment history provided, please contact ***** in Consumer Loan Servicing at ********************* or via email at ***************************************************************.

Your feedback regarding your recent interactions has been forwarded to the appropriate leaders. We apologize for your experience and thank you for bringing your concerns to our attention.
Initial Complaint
Date:10/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Auto Dealership forge my signature with the bank and golden one bank denied my dispute even though I provided court documents. They need to thoroughly investigate before denying my dispute. I also provided the article from San **** Obispo tribune regarding my issue.
Business Response
Date: 10/15/2024
Dear *** ******,

We received your complaint filed with the Better Business Bureau on October ******.

In summary, you state the auto dealership forged your signature on the auto loan documents submitted to Golden 1 Credit Union for funding. You are requesting information from us to clear the charge off account. Furthermore, you state the court documents and news article provided should serve as evidence to dispute the fraudulent transaction. You are requesting assistance in this matter.

As stated in our previous responses, we are unable to compensate you or remove the charge-off from our records. Our ********************** has verified we are not currently reporting this loan to the Credit *******************

Golden 1 denies any negligence or wrongdoing on our part. The documents provided do not provide us with information about your underlying claims against the dealer or establish a basis for us to take any further action. If you have any additional questions on how to make a payment toward the funds owed or apply for reinstatement,please contact our ********************** at **************.

Thank you for bringing your concerns to our attention.
Customer Answer
Date: 10/15/2024
I am rejecting this response because they are lacking of explanation to why they are denying my dispute. They need to take responsibility for their negligence failing verification on a loan and throughly do an investigation to this matter. Decent banks always do the right thing.. do your homework.
Business Response
Date: 10/24/2024
Dear *** ******,

We received your additional complaint filed with the Better Business Bureau on October 7, 2024.

In summary, you are not satisfied with our response to your previous complaint claiming an auto dealership forged your signature on loan documents. The documentation provided were partial court documents and pieces of a news article.

As stated in our previous responses, we are unable to compensate you or remove the charge-off from our records. Our ********************** has verified we are not currently reporting this loan to the Credit *******************

Golden 1 denies any negligence or wrongdoing on our part. The documents provided do not provide us with information about your underlying claims against the dealer or establish a basis for us to take any further action. Our prior response serves as the explanation for why we are not changing our position and that we consider this matter closed. If you have any additional questions on how to make a payment toward the funds owed or apply for reinstatement, please contact our ********************** at **************.

Thank you for bringing your concerns to our attention.
Customer Answer
Date: 10/28/2024
I am rejecting this response because they have not perform a proper investigation to this matter. If so, how and when did they performed an investigation? What steps did they take to finalize their decision to decline my dispute. What other documents do you need to honor my dispute? Maybe I can also get help from call ****** channel *************** investigating to this matter. I'm just trying to get what's been wrong and make it right.
Business Response
Date: 11/06/2024
Dear *** ******,

We received your additional complaint filed with the Better Business Bureau on October 28, 2024.

In summary, you are not satisfied with our response to your previous complaint claiming an auto dealership forged your signature on loan documents. The documents provided were partial court documents and pieces of a news article.

As stated in our previous responses, we are unable to compensate you or remove the charge-off from our records. Our ********************** has verified we are not currently reporting this loan to the Credit *******************

Golden 1 denies any negligence or wrongdoing on our part. The documents provided do not provide us with information about your underlying claims against the dealer or establish a basis for us to take any further action. Our prior response serves as the explanation for why we are not changing our position and that we consider this matter closed.

If you have any additional questions on how to make a payment toward the funds owed or apply for reinstatement, please contact our ********************** at **************.

Thank you for bringing your concerns to our attention.

Sincerely,

****** ******
Senior Manager, Enterprise Member Experience
Golden 1 Credit Union
Initial Complaint
Date:08/22/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two settlement checks from my workers comp claim. I deposited the checks into my golden one account. I was immediately able to access a portion of the checks and make purchases. The next day I was attempting to pay my medical bills and pay for my medical insurance. At this time my card was declined and the reasoning is golden one would not allow me to access the money anymore. I was unable to pay my bill on time and I was unable to pay for my medical insurance for myself, my wife and two young children, both my wife and I have disabilities. I called golden one and they said I would need to request a letter from the workers comp company telling them the checks they sent were legitimate. Golden one informed me this could take months. Now Im unable to pay bills, Im late on bills, I cant get groceries or gas. And all they could tell me was they were in there legal right to do this. No empathy, no apology. I didnt realize after years of being a golden one member, they would deny me access to my money without giving me an explanation, proper time frame or reasonable resolution process.
Business Response
Date: 09/09/2024
Please see attached
Customer Answer
Date: 09/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made several payments to credit card in August. Recently made $700 payments on August 13 & 15. Emailed to find out why my money has not posted my account. Was advised my money will not be released yet as it's still on "hold". Why is my money being on "hold" when I'm doing business within the same entity? I use credit card a lot and I constantly make payments. I want my money released ASAP now and in the future I don't want it on "hold" I want it released as soon as I make a payment so I can use my card. I live on that card hence the numerous transactions. I don't think this is good business when a huge entity "holds" their customer's money, the money/payment should be posted as soon as the payment is made. Are they just jabbing their customers with "holding" their payment/money so the customer like myself will incur more interest so the company can make more money? If I was trying to cash a check then I understand the holding process but I'm not I'm simply making payments constantly so I can use my credit card. Sincerely, *********
Customer Answer
Date: 08/20/2024
Aug 15 PAYMENT - $700.00
Aug 13 PAYMENT - $700.00
Aug 04 PAYMENT - $100.00
Aug 03 PAYMENT - THANK YOU $255.00
I think this is what you need, I'm not sure. My money wasn't released this morning so I had to call, again, to get my money released. When I make a payment I have to do this all the time. This is inconvenient and don't understand why. As of this morning my money was released because I had to call, this took time away from my job which I lost pay and I was on the phone for 45 minutes (according to my phone clock) to get my money released. Thank you.
Business Response
Date: 09/11/2024
September 10, 2024

***********************************
***************
*************************-5143

Dear ***********************************,

We received your complaint filed with the Better Business Bureau on August 20, 2024.

In summary, you made multiple payments to your Golden 1 Credit Card during the month of August, which you
state did not post to the account in a timely manner. You contacted the Credit Union for assistance and were
advised the funds were on hold. and did not understand why. You feel calling to have your funds released is
inconvenient and are requesting assistance.

Our research shows you submitted two credit card payments of $700.00 each on August 13 and 15, 2024 from
your Golden 1 checking and savings accounts. These payments posted for the dates received; however, did not
impact the available credit limit until August 20, 2024, and August 22, 2024, respectively. We are pleased to see
both payments were finalized by a ***************************** (MSCC) representative on August 20, 2024.
To protect our members against fraudulent activity, all credit card payments are subject to delayed processing
that can impact available credit. We instruct members to contact us by phone if the available credit has not
updated after three (3) business days of a payment being made. Unfortunately, the payment processing system
does not recognize where funds originate from. If funds are transferred from a Golden 1 deposit account, a
representative in our MSCC can assist with finalizing this process.

Please know that we are constantly working to improve our members experience. Most of the enhancements
we have added or are planning to implement are based on feedback received from members. We are currently
re-evaluating the limitations our payment processing system. Your feedback has been forwarded to the
appropriate business unit for consideration of future product and feature updates.

We apologize for the frustration you have experienced. We know you have many choices for your financial
service needs and appreciate that you have chosen Golden 1.

Sincerely,

*************************
Senior Manager, Enterprise Member Experience
Golden 1 Credit Union
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/13/24 Golden 1 took $131.43 from my checking account without my authorization. I was told it was Golden 1's "right to offset." See the Consumer Accounts page 35 (attached). I informed Golden 1 that I had less than $1,000 in my account and that they took all my money and left me $0 for food and gas for the next two weeks. Golden 1 said they didn't care and refused to return the money they took from my checking account without my permission. I have been making credit card payments each month, but due to a financial hardship my payments have been smaller than Golden 1 requested. "Federal law prohibits a federally chartered bank from using the right of offset to pay your overdue credit card bill. State laws might also limit a bank's or credit union's right of offset. This is the case in **********, where a financial institution can't push your balance below $1,000 when it pulls money from your account to cover a debt." ********************************************************************
Business Response
Date: 09/06/2024
Please see attached.
Customer Answer
Date: 09/06/2024
I am rejecting this response because: Taking out $131.63 from my checking account on August 13, 2024, against my will, did not bring my credit card account current and is not enough per Golden 1's demand. Also, Golden 1's unauthorized withdrawal of $131.63 from my checking account is a "prohibited act" per California's Financial Code 6660 "(a) For the purposes of this section: (1) "Account" means withdrawable or repurchasable shares, investment certificates, deposits, or savings accounts as defined in Section 561.2, 561.16, 561.28, 561.29, 561.42, or ***** of Title 12 of the Code of Federal Regulations pursuant to which the account holder from time to time may make deposits and effect withdrawals.(b) *************** is limited in exercising any setoff for a debt claimed to be owed to the association by a customer in that a setoff shall not result in an aggregate balance of less than one thousand dollars ($1,000) as shown on the records of the association for all accounts maintained by a customer with the association or any of its branches." In **********, a financial institution cannot use a right of offset to reduce a member's balance below $1,000. I had only $131.63 left in my checking account, in all accounts and ****************** 1 took it all leaving me with $0. My account balances were less than $1,000 and Golden 1 did not have a right to offset because of that. Both federal and state laws have a protected minimum amount and Golden 1 broke the law. In response to Golden 1's claim about many letters sent, I only received one letter. I did get a couple of phone calls but the customer representative acted like I could change my situation within 24hrs. What part of "I'm having a financial hardship" don't you understand? I made what payments I could. All I remember your **** saying is "But your account is about to be charged-off." That's all the guy was worried about and this call came in June right after news articles came out about Banks and Credit Unions at risk of failure in 2024 (customer run on banks). *************************************************************************************** and ***********************************************************************

Business Response
Date: 09/24/2024
Dear ****** *****,

We received your complaints filed the ************************************ and ************************************************* on August 21, 2024, and your additional complaint filed with the Better Business Bureau on September 9, 2024.

In summary, you have been experiencing a financial hardship and have been paying less than your required minimum payment on your Golden 1 Credit Card. You state the Credit Union took funds without your authorization to pay your credit ******** contacted the Credit Union and were told the credit union had a "right to offset"; however, you are requesting the payment to be reversed. You feel the credit union should take your financial hardship into consideration.

As stated in our response on September 6, 2024, our records show you have not satisfied a minimum payment on your credit card ending in 9218 since your June 10, 2023, statement. Beginning August 24, 2023, we sent multiple letters and made several calls regarding your credit card. On August 13, 2024, our ********************** debited $131.43 from your checking account ********* to prevent further delinquency. Unfortunately, we are unable to reverse this payment. As stated and acknowledged on your Application for Membership and per the terms of your Account Disclosure and Membership Agreement, Golden 1 has the right to offset payment from other Golden 1 suffixes, in accordance with relevant law.

As of September 17, 2024, your credit card has a balance owed of $9,374.86 owed to the Credit Union. If you wish to make a payment or discuss programs that may be able to help in times of financial hardship, please contact our ********************** at ***************. We consider this matter closed.

Thank you bringing your concerns to our attention.
Customer Answer
Date: 09/28/2024
I am rejecting this response because: Golden 1 broke executed a "prohibited act" in withdrawing funds without authorization from me. California *************** Code - FIN 1411 states, "(b) A bank is limited in exercising any setoff for a debt claimed to be owed to the bank by a customer in that a setoff shall not result in an aggregate balance of less than one thousand dollars ($1,000), as shown on the records of the bank for all demand deposit accounts maintained by a customer with the bank or any branch thereof." This law pertains to both credit unions and banks. The financial institution shall not execute "right to offset" if it's going to leave the customer's account below $1,000. Since I only had $131.43 left in my checking account, and ****************** 1 took it all, leaving me with no money for food or gas for two weeks, Golden 1 should not have withdrawal any funds. I will continue to challenge this act until Golden 1 can show me Gov. ***** that allow for them right to offset when a checking/savings account is below $1,000. The State of California prohibits setoffs if the aggregate balance of all my accounts with the financial institution is under $1,000. (California Financial Code 6660(b)).
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/8/2024 my wife and I stopped at Golden 1 Credit Union at the ******************************************* branch to deposit ******* into the *** to go into our SafeAmerica Credit Union Account. The *** depositor took ******* in ****** dollar bills and left me with 2 it wouldnt take. The depositor then retracted into the *** and froze with the depositor door open. I got my wifes attention in the car and she went in and told a teller what was happening. The teller told her there was nothing they could do and offered my wife ******** to try and remove the stuck bills. By the time the manager came out the depositor door had closed and the screen said unable to process transaction and returned my card. The manager stated he was new and didnt know what to do. He went back in the bank and came back out and said I needed to file a complaint with SafeAmerica Credit Union. SafeAmerica filed twice and both were denied stating that neither mine or my wifes atm card was used that day. SafeAmerica asked for the security camera footage for 5/8/2024 which would show me on film depositing the money but Golden 1 refused to provide the footage. The camera footage will prove what I say is true.
Business Response
Date: 08/21/2024
Please see attached.
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is *****************
Business Response
Date: 08/20/2024
Please see attached.
Initial Complaint
Date:08/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone got into my amazon account and ordered 2 items totaling approx $300. Between G1 and Amazon they will not give my money back for a lost packages. Golden 1 in particular lied to me. Said they could not approved portion of the claim because it was not 'fraud" I did not mark it fraud they did. I had two hand surgeries and did not fill out the dispute myself. They have since told me to take my money and leave they do not care. I want my money back. Just because I have had claims in the past does not stop the money they took from me. I want my money back . lost packages are not customer problem ******* lied, amazon tried twice to refund me but needs G1 to perform action they refused today.
Business Response
Date: 08/20/2024
Please see attached.
Customer Answer
Date: 08/20/2024
I am rejecting this response because: Once again, this is a lost package. I was told by the vendor to sign for it and return it, I have provided compelling evidence I did such. You cannot approve half the claim and say it was fraud , and then deny the other claim. I was not hacked, I left one of 2 phones behind in which someone else did. Here i find the error on Golden 1 response. This was not about whether the package was received, it was about a lost package. Both entities including amazon are trying to find a loophole to not pay me back. As both entities told me that "they do not want to take the hit for a lost package." that in turn places the burden on the customer. I will file a small claims in sacrament branch and attend via zoom. I want my money back . Amazon already ruled and this letter confirms they won the dispute between you and them. However, that means I do not get my money back because apparently Golden 1 and Amazon are so hard up for money that they cannot honor both items in the claim. Cannot say one applies but the other does not. BOTH packages were delivered. now what?

Business Response
Date: 09/10/2024
Please see attached
Business Response
Date: 09/10/2024
Please see attached
Customer Answer
Date: 09/10/2024
I am rejecting this response because
Once again, Amazon BBB complaint was closed to seek restitution from Golden 1.

You cannot approve half a claim that has the same circumstances and say that was approved under how it was filed. Just my the one that costs the most.

You're the bank, again my first request was for you to call Amazon and determine who owes me. Amazon closed their claim by stating ..Golden 1 owes you.

Someone does and they tried to refund the money twice. They had zero success because Golden 1 has it locked in dispute status.

Business Response
Date: 09/24/2024
We received your additional complaint filed with the Better Business Bureau on September 12, 2024.
In summary, you state ****** has attempted to refund you twice; however, they were unsuccessful because of a dispute lock with Golden 1.
The network history of both your current and previous cards were reviewed by our ****************************** and there have been no attempted refund transactions found. Your **** dispute case was reflecting a pending status and has been updated to reflect closed. Additionally, the Credit Union has opened a ticket with **** inquiring about the attempted credits.
Please request proof of the credits sent from ****** for us to further investigate. Once you obtain the proof requested, please contact Card Investigations at 877-GOLDEN1 EXT 5580 or email *************************************************************************.
Thank you for bringing your concerns to our attention.
Customer Answer
Date: 09/27/2024
I am rejecting this response because:
Spoke with Amazon, for Golden 1 . The whole reason I created this dispute or complaint was so that you guys would pick up the phone and call ******. What it looks like in their system is when the dispute was made the system considers at a refund. They do not have the money back from you. I asked you once again to please call ****** and figure it out with them. They see the two returned fails in their system not with ***** Because it is in dispute status. Please do your job accordingly. Contact ******. They are willing to pay me out whether you keep the money or not
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been banking with golden 1 for over 10 years, hah a little hardship with credit card **** so applied for debt consolidation loan , gave me 3 different reasons for not qualifying , I have the credit score needed, I've never been late or missed a payment on any loan or credit card, I only have one more payment and my car loan is paid off. ( when I bought the car five years ago I inquired from them first for that loan and never even got a response) don't waste your time because loyalty and ontime payment history means nothing to them, you are just a number, I even setup my son's special needs trust ******* with them , means nothing. Thank you for not helping me when I needed you the most golden one.
Business Response
Date: 08/08/2024
please see attached
Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a mortgage with Golden1 Credit Union since November 2021. At the time of purchase, my house was valued at $970,000. Since I made a down payment of 10% ($100,000), ************************** (PMI) was required, and property taxes were included in my bimonthly installments.Now, in 2024, my house is valued between $1.2 million and $1.3 million, as confirmed by a property evaluation for a Home Equity Line of Credit (HELOC). Ideally, I should no longer be subject to PMI charges given the current value of my house.I have contacted Golden1 Credit Union's customer service multiple times, and each time they assure me that my case will be reviewed and that they will send me the necessary documents for evaluation. However, I have never received any documents. This has occurred 3-4 times, with each instance ending in the same unfulfilled promise to review my escrow account and send me the necessary paperwork.This situation is extremely frustrating because I have friends who purchased houses in the same area and successfully removed their PMI last year after their property evaluations. It feels as though Golden1 Credit Union is intentionally delaying the processing of my case.
Business Response
Date: 07/24/2024
Please see attached.

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Golden 1 Credit Union is NOT a BBB Accredited Business.