ComplaintsforPeoplefinders.com

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I agreed to a one time fee for a search to see if my info was online. I DID NOT agree to a membership. Peoplefinders employs deceptive practices that trick unsuspecting members of the public into a monthly commitment that they are betting slips by unnoticed for as long as possible. AS SOON as I saw this fraudulent charge I addressed it through PayPal. The service was advertised for $3.95. I see clearly from the other complaints that I am not the only one who has been scammed by this fraudulent advertising.

  Business response

  07/29/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I would like for all my information to be removed from their data base.

  Business response

  07/17/2024

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are a few easy ways to do this:
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online:  ******************************************.
   
  If you are a ********** resident and are looking to exercise your right to opt out your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Info on the footer of our homepage and follow the automated process online.
   
  If you are a ********** resident and are looking to exercise your other rights pursuant to the ***** please visit our Privacy Policy found at ************************************************ and follow the instructions.
  
  For additional information, please visit our Privacy Policy and our FAQs found at ***************************************************.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  07/09/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Signed up for 3-day Trial on July 2, 2024 but was billed on July 3. Not 3 day trial as advertised. Tried over and over to contact them only to be told "we are experiencing higher than usual call volume" and no one ever answers, just repeats same over and over. Now discovered I am not alone in issues with peoplefinders, MANY complaints here and online review sites.They make it impossible to contact them and hope you will just give up.NOT an HONEST company!

  Business response

  07/17/2024

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer response

  07/17/2024

  I am rejecting this response because:

  I had quit Peoplefinders.com because prior use was determined to produce worthless reports. As I searched recently for an address on ******* Peoplefinders.com Free 3-day trial popped up. Peoplefinders already had my information because not able to delete account. I started 3 day "free" trial on July 2, found information is search useless and went to cancel on day 3 only to find they had charged my card on day 2. Contacted them and received long conditions as to why no refund, none of which applied to fact that they offered 3 day trial, but charged after 2 days before I could stop. Note all the MANY other BBB complaints about Peoplefinders.com and why lawyers from major firms, who volunteer time for pro **** suits when many people are taken advantage of for small amounts not worth cost of individual legal action, but as a class action will likely take action.  MANY attempts to get Peoplefinders.com to refund my $29.95 that effectively stole thru fraudulent offer IGNORED by ***************************** who claims to be **************** and by *******************, their Founder and Chairman. 

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Product/Service at Issue: I am filing a complaint against PeopleFinders.com concerning an unauthorized recurring subscription charge. The issue revolves around a lack of clear and conspicuous disclosure of subscription terms and an unauthorized charge of $29.95 to my PayPal account.Date(s) of Transaction/Issue: The initial transaction occurred on 07/03/2024, with the subsequent unauthorized charge occurring on 07/06/2024.Company Representatives Involved: I interacted with a customer service representative named ***** from PeopleFinders support via email.Advertisement Claims vs. ******************** was initially advertised as a one-time purchase for a background check report at $3.95. This advertisement did not clearly convey the subscription nature of the product or the recurring charge of $29.95. I accessed this service and its advertisements directly on their website at www.peoplefinders.com.Contractual Agreement: There was no physical signing of a contract, but the service implied acceptance of terms through the online purchase process. However, these terms were not made clear and conspicuous at the point of sale as required by law.This complaint concerns the automatic renewal policy practiced by PeopleFinders.com, which I believe is not in compliance with California's Business and Professions Code *****. The terms of the automatic renewal were not clearly disclosed in a conspicuous manner prior to the completion of the purchasing agreement, leading to an unexpected charge which I did not consciously authorize.

  Business response

  07/17/2024

  Hello,
  
  When you contacted us by phone your account was already permanently closed for a chargeback. You had already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I cancelled my subscription a day after I paid the initial 0.95 for the trial. I was billed for the next two months and the company is refusing to admit error or offer a refund for the billing error

  Business response

  07/17/2024

  Hello,
  
  When you contacted us by phone your account was already permanently closed for a chargeback. You had already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Peoplefinder is using my private information as a social teardown. I am a veteran and I am protected by both constitutional and federal guidelines.

  Business response

  07/03/2024

  Hello,
  
  We apologize for any inconvenience. Please provide the *** where the listing can be found.
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased one time payment with this company and they tried to charge me a totally different amount ($4.45). Luckily my bank noticed some irregularities and blocked the payment of $29.95

  Business response

  07/17/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you have not been successfully billed for anything other than your trial for $4.45. 
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid .99 cents for an online report. The next day I was charged .99 cents and also $69.99 for a lifetime membership. I did not agree to the lifetime membership. I called the company who refused to give me a refund. I want my money back and did not consent to a lifetime membership. The 3 people I spoke to through customer service were very rude and would only tell me no refunds. They took $69.99 without my consent!

  Business response

  06/20/2024

  Hello,
  
  We have received your request and issued you a courtesy refund for $69.95 This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Saturday, May 11, 2024, I purchased an online report for $3.95 from Peoplefinders.com. On Tuesday, May 14, 2024, my credit card was charged for an additional $29.95 membership fee to Peoplefinders.com that I did not expect. I contested the $29.95 membership fee first through PayPal, then through my credit card company. Both times Peoplefinders.com refused to refund the addition $29.95 membership fee, citing the Terms and Conditions that came with the $3.95 report. The Terms and Conditions evidently automatically enrolled me in 3-day free trial membership that automatically converted to a membership with a fee if I did not decline within the 3-day free trial period. I believe that hiding an ongoing membership fee in the Terms and Conditions of a one-time purchase is deceptive and contemptible, no matter how legal it may be.

  Business response

  06/20/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  In order to remove my personal information, the website require to search for my own name and provide the *** given by the search.The aforemented *** is only viewable under payment of a fee, which goes against federal and state law ****************************************** Calling the company phone number will be conveniently transferred to a voice mail.

  Business response

  06/20/2024

  Hello,
  
  We do not charge for the removal of your information. The *** that is required is attached at the top of the purchase page.

  However, Your listing has been removed. Please allow ***** hours for this to reflect online.
  
  Make sure you clear your browser cache and initiate a new search when verifying removal. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩