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ComplaintsforPeoplefinders.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Signed up for what I thought was a free trial. Paid the money and found there was no information I was looking for.-I didnt sign up for an account. Two days later paypal informed me I was charged for a full month.There was nothing I saw that said I would be charged in two days for a full month This is a very deceptive company. I have requested a refund but they only said the automatic renewal was cancelled. I see the many complaints online-and my problem is the same.Thank you *************************Business response
06/20/2024
Hello,
Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for your email. I could not open the previous email-sorry.
But the Peoplefinders did refund my money. I appreciate the help you
gave me and hope they will think about their deceitful policies.
Thank you again
*************************Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I authorized a one-time payment for a single report. A window pops up with two options: unlock this report for $3.95 and Premium membership for 29.95/mo (though these amounts appear to change.) I selected the first option, which any reasonable person would assume means they are explicitly NOT authorizing the second, unselected option.Yet here I am, disputing a $29.95 charge three days later. I see them responding to comments here about their **** but they know and we all know that the vast majority of people do not read the **** and they are preying on that. I will not entertain any response from the company that points to the *** in their defense. They know exactly what they are doing.I am already filing a claim through my financial institution, because Im not interested in arguing the terms of my payment with a bait-and-switch scammer. Since we know they wont change their predatory business practices, here is another negative review for the pile.Business response
06/20/2024
Hello,
Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have created a ******* page under the alias ********************************* and someone is trying to damage my brand reputation. This must be taken down immediately or I will be seeking legal counsel and compensation for the harm it cause to my brand reputation on ******* and ******* The website connected to the ad is peoplefinders.comBusiness response
05/31/2024
Hello,
All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
We are not required to remove any information from our website; however, we offer the option to you as a courtesy. You will need to follow the prompts online in order to remove your listing.
******************************************
If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was enrolled surreptitiously without my knowledge after purchasing what I understood was a one report for $3.95.Three days after, I was charged what I learned was full Mebership.Called them the very day I was charged and was told 2 things:1. That $3.95 was for a 3 day "Free Trial"2. That since I called right away I will get a refund for the $29.95 membership.$29.95 was NOT an authorized transaction.I was somehow duped, there was no mention of membership when I was purchasing my one off report, there was. no account open, no email communication, confirmation, nothing that would suggest enrollment. And what free trial costs money?The whole scam doesn't even make sense.They just grab my info from my one time purchase and used it for fraudulent, unauthorized charge of $29.95 three days later.And obviously they did not processed promised refund either.I'm including the proof of my phonecall from the day I got charged.Business response
05/31/2024
Hello,
Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
05/31/2024
I am rejecting this response because:
It's another layer of lies on top of old lies.
1.After I didn't get promised the email about closing the account and promised refund I filed case with PayPal.
PayPal let me down closing the case "bc the payment was processed correctly". Yes, I was automatic payment but unauthorized, I was being duped by you into your secretive Membersip enrollment.
So the case is CLOSED NOW; no additional billing cycles involved. It took then 2 days not months and you collected that payment.
2. I was trying to close the account/membership on my own but I cannot sign in, as I never established the account in the first place, and don't have the password.
I also cannot sign up and put a password in bc I'm getting a message that an account with that email address already exists! (The email that is associated with my PayPal and that you were suppose to send the cancelation note to.)
I did cancelled automatic payments with PayPal but it looks like would like to milk (bilk?) the situation for some months to come and keep accruing charges on my account.
I'm including proof of PayPal case being closed, your one and only email, the Welcome one, that clearly doesn't say anything about membership or account as I only purchased a one time report.
I would include another proof that the payment had been processed but just saw how much additional info about my banking I would give you with that so I won't.
So basically you fooled me twice. Once secretly enrolling and charging me and the second time promising cancelation and refund so I would wait and let you get the payment instead of acting and stopping it quickly.
Now you want to fool me the third time and keep changing me in hopes that you collected something somehow in the end. I don't think so.
When the PayPal let me down I filed with BBB. If I won't win here I'll see you in Small Claims Court. I have time and just have enough of lies and liers that gat away with it.
BTW the report was worthless. I overheard my neighbor on the phone in front of the building bragging, bragging about his criminal record and there is nothing in your worthless report.
Send me that promised cancelation email and issue a refund or see you in court.
Business response
06/20/2024
Hello,
Your membership was cancelled with the closure of your account. We are unable to provide any refunds on an account that is closed for a Chargeback. Unfortunately you will have to reach out to Paypal for an update on your dispute. We would have been happy to offer you a refund if you reached out to us prior to disputing with ******. We apologize for any inconvenience.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
06/20/2024
I am rejecting this response because you've just repeated your lies verbatim totally ignoring my response.
1. Didn't get the confirmation of account closing.
2. PayPal closed the ivestigation and ruled in your favor bc it was automatic paymet.
3.Since the case is CLOSED nothing is stopping you from issuing a refund just your business model which is scamming people out of money. The gift is to scam not to refund. There are many complaints on the web identical to mine
4. My previous response I attached the proof of PayPal case being closed.
Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I used this service and when it was advertised it said that is cost $3.95 to look someone up. After using the service I got the information I needed and was satisfied. However, three days later I received an email that I had been charged for an additional $29.95. Apparently when you sign up and agree to the Terms and Conditions, one of the terms and conditions is that they automatically sign you up for a premium membership within a couple days. I immediately canceled this membership and reached out to customer service to request a refund. They referred me to the Terms and Conditions and said I do not qualify for a refund. Checking the Terms and Conditions, it says "If you sign up for our monthly membership..." The word "if" is doing a lot of heavy lifting in this sentence, as again this sign up is automatic and not heavily advertised. While I'm sure that this practice is "legal" it is very sneaky and a dishonest, disreputable practice. Doing a cursory search online showed me I'm not the first, and I'm sure not the last, person that this has happened to. TL;DR: When ************ says you can look someone up for $3.95, what they really mean is you can look someone up for $33.90.Business response
05/29/2024
Hello,
Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
05/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I agreed to the trial period with *********** peoplefinders.com, I canceled within the time frame they give and they still charged my card the full amount, I called them and they said they were going to issue the refund. This was last year! They have still been charging me every month! Even after I keep calling every month to get them to stop charging me. Please help! I don't understand how a company can do this, they've charged me hundreds! I only agreed for the one time during their trial period for 3.95 and never used them again and I'm sitting here every month calling them to be lied to. This is not right. They have been charging me ***** since last year! They owe me a total refund of $299.90Business response
05/29/2024
Hello,
Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
05/16/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Case # ****** I signed up for the 3 day free trial to try and find a relative that we had lost contact with. After using the service and not really getting anything of use, I cancelled the trial so am not to be billed. Yesterday I was billed ***** for a monthly service charge, and when I brought the cancellation back up, I was somehow billed for a lifetime membership charge of *****. I called twice yesterday and could not get through, and finally spoke with someone today who said that these charges are non-refundable. I told them that this must be a mistake, I need this money, and I needed them to please make an exception and refund me, and I was sent to a voicemail of no one in specific so Im here now, trying to resolve this ridiculousness.Business response
05/20/2024
Hello,
Our records indicate that you spoke with a supervisor on 05/17/2024 and were provided two refunds. One in the amount of $29.95 & one in the amount of $69.95.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
About two weeks ago, I used my McAfee security software personal data cleanup feature to identify my personal information posted online and to get the info cleaned up. I submitted requests to several sites for my personal information, which was disclosed without my concern or knowledge, to be erased/removed or opted out. I managed to initiate the process with many different sites quickly. However, the site peoplefinders and findpeoplesearch process were more complex. The sites required me to disclose my phone number on the application to initiate the process. Many other sites did not have this requirement. I was not able to complete the process without disclosing my phone number. I contacted the company phone number and was instructed that I MUST complete the entire application online with the information. I informed the agent that I did not want my number to be posted or disclosed anywhere and wanted my information removed from their site. I was instructed to complete and submit the online form. I was told the information was required for verification to remove the information. One week after completing the forms, I am receiving, on average, 8-15 scam calls daily. I did not have these issues before. The scam calls started after Peoplefinders and findpeoplesearch collected my phone number to "remove" my information. I want my information removed from all and any of their databases or other affiliated companies. Also, I would like to know how this company's headquarters in the ************* (**********, ** and *****, **) can share our information with others. Thank you!Business response
05/20/2024
Hello,
We have submitted a request to remove your listing. Please allow ***** hours for this to reflect online.
Make sure you clear your browser cache and initiate a new search when verifying removal.
If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
05/29/2024
I am rejecting this response because: I still receive a high number of scams and robocalls after the site collected my phone number. I did not have this issue before.
ElvynBusiness response
05/31/2024
Hello,
All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
We are not required to remove any information from our website; however, we offer the option to you as a courtesy. You will need to follow the prompts online in order to remove your listing.
******************************************
If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
06/03/2024
I am rejecting this response because: it is rude and does not solve the problem. However, it sounds like businesses are allowed to act in any way they feel using personally identifiable information collected from customers and shared without their concern to third parties. These issues should be illegal and unethical because they increase the chance of fraud against customers.
Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for peoplefinders free trial and canceled prior to deadline. I had not looked at my CC statement in months-just auto paid. A few days ago I noticed peoplefinders had billed me $14.95. I reviewed previous statements and they billed me ever since the free trial and cancellation. I contacted the company. They said an additional account had been opened and that is why I was being billed. I told them I never opened two accounts intentionally and had only knowingly activated the free trial. They said I should have read terms and conditions at the time I opened the account...that I did not know I had opened? They said that I canceled the People Finders Basic Membership, but not the Rewards Membership-which I never new of. Why would anyone open two accounts at the same time frame? I strongly feel that there FREE TRIAL offer is a scam or bait for a scam and the website deceptive in redirecting you when registering or attempting to use their site. Since then I have had checked the reviews of the company and it appears that they have done this to many. I'm not electronically illiterate and never knowingly signed up for anything but a free trial and had a timely cancellation. I questioned if it would be worth it to fight this and report them. As a matter of principle, more so than money lost, these people need to find themselves some morals and integrity. Thank you for your time and kind attention!Business response
05/10/2024
Hello,
At the time of purchase you chose to receive a discounted price for signing up for a 7 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 7 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. We have issued you a refund for $14.95. This amount will be shown on your credit card statement within 2-5 business days.
Please review our Terms of Service for more information about refunds or other policies.
**********************************************
If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
05/10/2024
I am rejecting this response because: I believe People Finders website and registration for the Free Trial offer is intentionally deceptive. At no time did I knowingly set up an additional account/membership. I believe the way the website and registration is set up intentionally deceives and switches to another form of membership without clarification. The fact that I never used this alternate membership is evidence of that.Business response
05/20/2024
Hello,
We have have provided one courtesy refund of $14.95. If you wish to dispute any further charges you must contact your financial institution to do so. We apologize for any inconvenience.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
05/21/2024
I am rejecting this response because: It is my belief the people finders company has intentionally set up their website to be deceptive and creates additional alternate accounts when a customer does a search. I canceled my trial membership in time not to be charged, only to find that an alternate account had been unknowingly been created. Which I never used or canceled because I never knew it existed. ************ practice smacks of a con, scam, bait and switch and I feel the People Finders needs to do a search for morals and ethics and apply them to their lives. They should be ashamed of the method and practice in which they choose to scam people out of their money. As a matter of principle I will not accept any resolution from them with the exception of a full refund and apology from these slime bags.Initial Complaint
05/07/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Some weeks ago, I paid for People Finder for one individual. I don't recall. The initial amount, minimum money. What I did not know was I would be charge for a premium account of $25.95. I contacted People Finder for a refund, but was denied. I researched the BBB and see where others have the same complaint .Business response
05/09/2024
Hello,
We have received your request and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.
Please review our Terms of Service for more information about refunds or other policies.
**********************************************
If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer response
05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
157 total complaints in the last 3 years.
90 complaints closed in the last 12 months.