ComplaintsforPeoplefinders.com

Searchers of Records

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
09/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I needed a single search name for a phone number and not multiple numbers or for future searches, so elected the fee of .95 cents and my card was charged appropriately.This morning People Finders charged my card $24.99 monthly which I did not agree to. I was sure that I clicked on " the one time" for .95 cents.I don't need or want to pay twenty five dollars a month for searches.
Business response
09/03/2024
Hello,

We have received your request and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer response
09/03/2024

Better Business Bureau:

I have reviewed the response from People Finders and have received a refund today of the $24.95 that they illegally charged my card, with help from the BBB.
Initial Complaint
08/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August 12th 2024. I purchased a one-time service to get information on an unknown number that was harassing me. The business provided no information on the number. Since then, ****************** has been trying to charge me for a membership that I did not sign up for. I thought it was handled the first time when my credit card company and I went through the steps to make sure no membership was established with the company. Today (8/29/2024), ****************** once again tried to push through a charge for the same membership I never signed up for! On top of that they have an audio bot posing as their customer service and there is no way to contact an actual representative. This business is a scam through and through, falsely advertising a service and then trying to charge for a hidden membership that I never signed up for!!! This business is clearly a sham and this company should be liquidated immediately!!!!
Business response
09/03/2024
Hello,

We located your account and our records indicate that the initial charge of $0.95 was declined due to insufficient funds on the card method you provided. No charges successfully went through which is why the service was not provided.

If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.

Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
08/27/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Peoplefinders.com tricked my 13-year-old son into subscribing to a monthly subscription when he only wanted to buy a single record. He thought he was paying $0.95 for a record. Days later he found a charge for $24.95 for a monthly subscription he did not realize he signed up for. The process by which he signed up for was likely misleading, and he did neither intend to nor realize that he was subscribing. The practice may be unlawful under Section 5 of the ************************ act. Moreover, as a minor, he lacks the legal capacity to enter into this contract under applicable law. I called customer service and requested a cancellation, to which they agreed, and a refund, which day refused. I want a full refund.
Business response
08/29/2024
Hello,

We have closed the account and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer response
09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
08/27/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On or about July 7, 2024, I wanted to send my daughter a Birthday Card with a present. I had misplaced her address, so logged on to People Finders. The amount I was quoted was $1.00. I obtained her address and mailed the gift. Surprised that on July 23, 2024, my debit card was charged $29.95. I wanted to call People Finders but a serious health issue prevented me from doing it. Then, on August 23, 2024, another charge for $29.95. This is getting serious. I never signed a contract that I was aware of and would like a refund of the amount you have charged me, which is $59.90. Using debit cards is getting to be a hazardous risk and due to several issues, I am seriously concerning closing my account. I hope you understand my situation and forward the refund to my bank account. Thank you very much.
Business response
08/29/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. As a courtesy we have provided you with one refund of $29.95. Please allow 2-5 days for this process.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
08/23/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On about 8/18/2024 did an information search on a phone number at peoplefinders.com. They promised owner, location and other information. All information was over 13 years old and WRONG. Searchwas supposed to cost $.95, with options to subscribe. I declined subscription but was billed $24.95 anyway
Business response
08/28/2024
Hello,

Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
08/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
08/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has illegally stolen over $60 dollars from me and refuses to refund my account.
Business response
08/21/2024
Hello,

Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
08/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Better Business Bureau,I am writing to formally lodge a complaint against PeopleFinders concerning unauthorized charges made to my credit card.On June 24, 2024, I made a one-time purchase from PeopleFinders for the amount of $3.95, with an additional $0.50 for having the report emailed to me. I only required one report and did not wish to subscribe to any service.However, upon reviewing my recent credit card statement, I noticed that I have been charged a monthly subscription fee of $29.95 by PeopleFinders. I did not consent to or authorize this subscription and was shocked to see these charges.I immediately contacted PeopleFinders customer service to address this issue. Unfortunately, I was offered only a $9.00 prorated refund, which I find completely inadequate and unfair. The representative suggested that I should have called sooner, but I had only just received my credit card statement and noticed the charge.The entire situation feels deceptive, as I did not intend to subscribe to any ongoing service and only sought a single report. The minimal refund offered does not reflect the full amount I was wrongly charged, and I believe this practice is a scam.I request that the Better Business Bureau investigate this matter and assist me in obtaining a full refund of the unauthorized charges. Additionally, I hope that action is taken to prevent other consumers from experiencing similar issues with PeopleFinders.Thank you for your time and attention to this matter. I look forward to your prompt response and assistance.Sincerely,***************** ********
Business response
08/20/2024
Hello,

We have received your request and issued you a refund for $20.29 resulting in one full refund of $29.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer response
08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
08/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I thought I was signing up for .99$ but instead charged for .99$ and 24.99$. It is a total scam, they deceived me and charged me additional 24.99$ and I get a standard response that its their terms and conditions. I am surprised how they are able to still dupe people openly and without any fear. As soon as I saw the charge I immediately cancelled and contacted them but they are not refunding my money. Looks like Im not the only one who got scammed. I would have never given them my details if I knew they would charge me 24.99$ without my consent.
Business response
08/28/2024
Hello,

We have received your request and issued you a refund for $amount. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
08/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
8/10/24 was the date of the lookup on PeopleFinders.com. I looked up someone that was coming to my house to buy a sofa from us and her ******** account looked sketchy. The look up gave us no information but I was fine paying the 95 cents that I agreed to. Then I look on my ****** a few days later and see a charge of 95 cents, which is fine, and then a separate charge of $24.95. I never agreed to a charge of $24.95. When I emailed about the extra charge, PeopleFinders replied that I agreed to recurring membership fees, which I did NOT. Membership fee for what? I was using it one time to look up one person's name. I didn't agree nor want a membership
Business response
08/20/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
08/20/2024
I am rejecting this response because: Not acceptable. Fraudulent practices since this was unclear to me. I did not see nor asked for a membership. I was using the one time lookup with fee of 95 cents. Asking for reimbursement of fee that was not explained clearly.
Business response
08/21/2024
Hello,

We have received your request and issued you a prorated refund for $19.95 This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer response
08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
08/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a 3 day trial of peoplefinders on 8/4/24 and cancelled the subscription on 8/6/24 and was charged on 8/10/24 for the subscription. I proceeded to cancel the subscription a second time on 8/10/24 and called and emailed customer service to let them know I had cancelled the subscription and should not have been charged. At that time they didn't issue a refund. I want a refund. I cancelled autopay via ****** with them but this didn't prevent them from charging my card.
Business response
08/20/2024
Hello,

We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.

If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforPeoplefinders.com

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary