Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a vehicle here online and I was approved and they ran my credit. The salesman has talked with me but the finance guy is refusing to contact me with the details and they will not send me my credit report. They also said this car was a higher package than it really is. I just want people to know that this dealer is shady

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from ***** MotorSport July 11, 2024. Purchased the *** Warranty for $2895.00. Advised by ***** the finance manager if this warranty is cancelled within 60 days of purchase a full refund will be issued ****** no longer works for dealership). Vehicle had an issue with the transmission and part wasn't covered under warranty and cancelled warranty August 22, 2024. Called ***** MotorSport and spoke with ***** (who woman says also doesn't work there anymore) proceeded to cancel the warranty and advised us that since cancellation occurred within 60 days full refund will be sent to lienholder for $2895.00, can take up to 30 days to reflect on financed loan. Received cancellation notice from *** **** via email. Lienholder has not received a check in that amount which has prompted this since October 2024. Fast forward to March 2025, lienholder has not received a refund for $2895.00. Have tried to contact ANYONE at this point at ***** motorsport and woman ****** or ***** says no one is available and never any call backs. Have been in contact with *** warranty (also filed BBB complaint on) and ******** in the escalation department stated **************** submitted the warranty 3 times and cancellation notice from email I submitted in complaint is for an already voided contract and that **************** needs to send the correct cancellation notice for the active contract. Called ***** Motorsport again this morning and no one is available only salesperson. I would like this to be corrected and issued a full refund of $2895.00, because error was made by **************** not us.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 silverado 1500 through abes, when I purchased it I also purchased a warranty through them for one of there coverage companies. My transmission went out in my truck and I took it in for repairs. I was informed by the warranty company that my repairs will not be covered because the size of the tires on my truck. I purchased the truck with the tires on it. I even had it noted on the warranty that the truck was lifted so the lift would be covered as well. The warranty company not only told me the repairs will not be covered but any mechanical issues going forth are now void. I contacted Abes to try and find a resolution to this because they sold me a warranty under false pretenses. I first talked with a Manger named MO. He assured me that he would look into and find a resolution for me. Even gave me his personal phone number to contact him going forth. He then ignored all my calls and attempts to contact him. I then got contact with ****** who works in the warranty department she told me her boss the ** of dealership would be contacting me, witch he did. A gentleman named ***** contacted me and informed me that they stand behind all warranties they sell and he will personally take care of it for me, I thought finally we would have a resolution. He said give him a week to get it figured out and would be calling me the following Wednesday, said call never came. I have reached out several times and feel my bunbet has now been black listed for them to even answer because the directing receptionist does not even answer anymore. This was a $4580 repair completed on my vehicle that I had to come out of pocket on even though I have been paying for a warranty. ***** himself said he does not feel the damage to my transmission was done by the tire size and he will make sure I am taken care of. This is shameful business practice.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Liberty Shield Warranty from Abes Motorsports Dealership, to cover my 2013 ****** Frontier Truck; on 9/08/22, current mileage was *******. For 36 months or ****** miles. I sold the ****** FRONTIER TO Auto Nation on 6/21/24; mileage was *******.I called Abes Motorsports on 6/22/24, and talked to, *****, and gave him all information about sale of Truck and asked for refund owed me on- used portion of Warranty. He said it would take about 30 days. Two months later, no refund. New contact, ****, took over my claim and recontacted Liberty Shield. As of 9/12/24 still no refund and no response from ****!

  Business Response

  Date: 09/13/2024

  This was purchased from a third party. We cannot issue a check ourselves. We have to wait for Liberty Shield to send us the check, which can take up to 60 days from the cancellation date. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase a 2014 Grand Jeep Cherokee Overland, from Abe's Motorsports located in **********. I initially noticed the front end was slightly loose (nothing significant) I asked if it had any prior accidents, they said no. I proceeded to look at carfax and sign paperwork,nothing on the carfax showed any accident or collision, they had me sign two documents electronically one disclosing that i've read and understood carfax, and the other that i understand im purchasing the vehicle as it, after taking vehicle off lot I noticed it needed an alignment come to find out I could not get an alignment because the suspension is broken, two verified mechanics confirmed a front collision accident and the accuracy relating to unable to get an alignment done because the car is actually unleveled. I called the dealership letting them know and I'd like my money back. They also asked me to bring the car in for a vin verification (Which was not done at the time of purchase but a month after i've had the car) they agreed to look at it and the damages that the car has, they came to the conclusion that they wouldn't fix it. Moving forward I contacted the bank to let them know and they actually have only 2 documents( the two documents that I electronically signed) they do not have the carfax. And I do not have copies of either electronically signed documents, which after speaking to **** with reliable credit he said that one document has actually said there is front collision damage and frame damage. It's odd that I was not informed of that as I would not have purchased the car and it's even more off that I don't have a copy of that document. They denied it being in an accident but the lending bank has a document saying it was? The dealership is not working with me to get my money back or fix it. And this is completely wrong. Not only that there have numerous reviews regarding similar situations.This needs justice. I am a single mother and do not have thousands of dollars to fix

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/2024 I bought a used car that was said to be reliable. ****** 2012 explorer. The front seat was broken meaning the electric went out so it was all the way back. I was fed up with the long financing hiccups trying to get me financed. I walked out and told Par the salesperson forget it. He chased me down and promised it would go smoothly begging me to come back inside. They asked me to create a membership with a local credit union and fraudulently ask for the senior discount option. They said they would pay the fee for me so that the deal will go through. I failed to see how thirsty they were to make this sale. I drove 2 hours home and when I got off the exit I felt the car driving rough. I have taken it to a mechanic who charged me ***** to fix the serpentine belt and brakes and transmission fluid, oil change and the broke front seat. This is not fair to trick people into thinking they got a reliable vehicle. When the truth is they dont check or service and prepare vehicles they just wash them and sell them which is unfair. The copy of the Carfax was light and unable to see the print. All around bad business please help other innocent people from wasting their hard earned money here at Abes motorsports in ********** Ca!

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to go get an oil change, the mechanic, then found a crack with silver fluid leaking from it, and inform me that the crack was previously there and silent was put into the transmission to seal the crack further he found another crack. Theres two cracks in the transmission with silver fluid leaking that is not transmission fluid.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/23/2023 We purchased a used **** pick up truck. We purchased the *** insurance (guaranteed asset protection) for ******. The car was involved in a car accident which totaled the vehicle in November 2023. After insurance paid the amount owed was more than what the insurance company valued the car at leaving a balance of approximately $2200.00 We contacted CARCO who is the *** insurance company noted on the contacted. They indicated that they had not received any payments or communications from Abes Motorsports. They also indicated that the company had 90 days to file and they had more time. I called **** and advised them of the above. I spoke with a woman who needed to research and will get back to me. No one ever called me back. February we called ***** again who said the policy for Gap had still not been filed from **** and the time has passed to add a new contract. They (CARCO) are now to be held harmless.We called Abes motorsports again in February 2/23, Spoke to *** (FINANCE MANAGER) who also indicated that they needed to research. I have called again and cannot get a hold of anyone with **** who has any information regarding this. Abes motorsports is both neglectful and possibly fraudulently accepting payments in promise of an insurance policy through CARCO and failing to file the paperwork and payments.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for speaking with me regarding the issue I am having with **** MOTORSPORTS in **********; **.On Sunday May 14, 2023 I purchased a **** ******** **** SL 500 from **** Motorsports in **********, **. On May 16, 2023 (2 days I noticed a problem with the cars transmission, so I contacted the dealer to inform them, but I never received a follow up call. On 5/31/23 I took the car in for a diagnostic test to see what the problem was. I was given a list of diagnostic codes indicating the issue was with the transmission/engine of vehicle. I then contacted **** and spoke to someone name ******* who I believe is the finance manager and informed him of the problem. He asked me to fax a copy to him, so he could have their mechanic look at it, so I did. However, I never received a follow up call. So.I attempted to contact him again and was given the run around each time I called. He was never available for me to speak with.During this time the vehicle was not drivable. After making several attempts to contact someone at **** over the last few months, I took the vehicle to the service department at ************************ and a full inspection diagnostic test was performed and the results showed that the vehicle had several issues. The transmission being the major one. *************** the mechanic at **************** told me that the warranty company would not repair the vehicle because the issue was pre-existing. This has cost me an additional $804.00 that was an unexpected expense.I then contacted **** Motorsports again and spoke to *** on Thursday, 8/17/23 and explained to him the results of the diagnostic report. He asked me to email him a copy of the report, so I did. I then followed up with him several times and finally spoke to him after several more attempts to follow up to see if he had received the requested information. He said he didnt, but I know he did. At any rate, I emailed it to him again while we were on the phone. He then asked me to give him some time to look into it and to follow up with him on Tuesday, 8/22/23 the following week. I reached out again on Tuesday, but my many attempts to contact him were unsuccessful. My last attempt was on Friday, 9/1/23. The person that answered the call asked for my name, so I gave it to him and I could over here *** tell him he would call me back because he was with a customer. I never heard back.In addition, I purchased a 2 year warranty for the vehicle through Ascent Warranty, but was unable to use it to repair the vehicle because Ascent stated the issue was pre-existing. This tells me that **** sold the vehicle to me knowing that the problem existed at the time I purchased it.After much anger and frustration I decided to research this company and found out that these people are nothing but a bunch of crooks and many of their customers have had the very same bad experience with this so called business.My research has uncovered some very disturbing findings:This company has been sued for similar case by customer *********************** ****** on 8/18/2021; case number ending in 1582.In September 2020 the owner ************************* and 3 others were charged with insurance fraud and conspiracy for their involvement in an automobile insurance fraud scheme where they staged vehicle damage in order to submit bogus vandalism claims for undeserved insurance payouts from GEICO. After receiving a referral from GEICO an investigation was launched that resulted in several people being involved in this fraudulent scheme. One of the suspects self-surrendered and admitted to the auto scheme fraud. I wonder if the vehicles that were purchased by me and others were involved in these frauds.I also found reviews from other unsatisfied customers who purchased vehicles from **** with the same disturbing experiences as I.I hope this information is enough to determine if I have a case against this crooked business with extremely bad business practices. Personally, I dont see how this business is still allowed to operate. It should be shut down immediately.Please let me know if you need anything else that would be helpful.My contact info is ************ or you can send a reply to ***************************** regards,*********************

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put ***** down for a car and I was approved for a loan then two weeks later they rejected my loan application and I went back to this business twice and they allowed me to leave with the car on both times I was there and I only had the car for a month and 10 days and my check engine light came on before the month was over and I bought parts for the car and had to buy a lot of coolant all I want is my money back they have the car