Reviews

This profile includes reviews for Toyota of San Bernardino's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota of San Bernardino

  765 Showcase Dr N San Bernardino, CA 92408-2769

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  Toyota of San Bernardino

  650 Auto Center Drive W San Bernardino, CA 92408

Review Details

• Review fromAshley Z

  Date: 12/18/2024

  1 star
  I left my car to get serviced here Dec 13th. They stole 550$ designer frames out of my vehicle. They were unprofessional about the situation when I had gone up to Toyota ********************************************** at the dealership. I have since wrote a police report and now waiting to press charges against this scammy fraud a** business they are running here. Dont take your cars here or do any type of business.

• Review fromDavid S

  Date: 10/23/2024

  1 star
  This Dealership is BIG FRAUD I started purchasing the car online using smartpath of toyota and they already run my hard credit check all addition to the car was already on the advertised price but unfortunately when im on my way from Valley 1 1/2 hours away to ************************** its just about 10-15mins left using LYFT to the dealership to finalize the purchase they called me that there is another 4k plus additional charges so I ended up not buying the car and due to that price increase that wasnt advertise online now im upset that I spend paying LYFT more than $400 to go back and forth to my house.I wish there is a lawyer that can help me due to I spend money already and they already run my credit hard check..

• Review fromJose H

  Date: 09/04/2024

  1 star
  This is the worst Toyota Dealership. I took had taken my car last year for a belt buckle issue. The warranty covered it and it was fixed. Now yesterday I had the same issue with the belt buckle made an appointment and dropped my car off. I get a call 6 hrs later from a representative stating that the reason is was not clipping was because it had some sticky (juice, soda) or whatever it may have been. He quoted me at $475 since it was not covered by the warranty this time. I declined to have them fix it. I show up to get my car and on the paperwork it says that they recommended to have it replaced. I explained to him that if it is something sticky probably with a degreaser or wd40 it would solve the issue in which he agreed. So I asked him " Why would you recommended to have it replaced if it's not broken" Came home added degreaser, wd40 and the buckle still will not click which means it's obviously broken but they just didn't do their job and replaced the buckle for whatever reason. Plus to top in off I had to pay $199 since the full warranty didn't cover it or should I say since the lack of experience and laziness to do their job. Contacted them as soon as I got home requested to speak to upper management and they assured me that someone would contact me first thing it the morning and its about to be noon. Tried calling them and all i keep getting is voicemails which the obviously don't check. Please to stay away from Toyota of San Bernardino unless you want to get ripped off have want to throw your money away. I will also be contacting the attorney generals office and look into a lawyer to get my money back or issue resolved but at another dealer never in **************************.

• Review fromPamela H

  Date: 08/07/2024

  1 star
  I am writing to express my disappointment and frustration with the recent experiences my husband and I have encountered with Toyota San Bernardino and Toyota ********* Services. My husband, a terminally ill military veteran, and I, an elderly couple, purchased a Toyota Tundra in March 2024. Initially, everything was satisfactory until Toyota ********* Services began withdrawing money from our account twice on the same day, amounting to two car payments. This issue first occurred in July and then again in August.Upon discovering this, I promptly contacted Toyota ********* Services customer service. However, instead of addressing our concern, they informed me that our account was past due and that we would be charged a late fee. Despite having auto pay set up for the 6th of every month, the representative claimed there was no record of this in the system and insisted that we make an immediate payment over the phone.This situation has put us in a dire financial position, as we are retired and disabled with limited funds. When I requested a refund for the duplicate charges, my request was denied. Furthermore, my repeated attempts to speak with a manager were met with resistance, and I was told I would receive a call within 48 hours, which never happened. Subsequent calls yielded the same unhelpful responses.In an attempt to resolve the matter, I visited the dealership and spoke with the General Manager, but unfortunately, no progress was made. The unauthorized withdrawals and the lack of assistance from both Toyota ********* Services and the dealership have left us feeling defeated and helpless.Given the gravity of this situation and the financial strain it has caused, we are left with no choice but to consider reaching out to the Attorney General if a resolution is not achieved. It is deeply disheartening that a company as reputable as Toyota would allow such a situation to persist, especially when dealing with a vulnerable and loyal customer base.

• Review fromJulie R

  Date: 10/10/2022

  1 star
  Honestly the worst experience I had in a dealer. Brought my vehicle for break change paid them to replace the breaks and do what was necessary to stop the grinding on my vehicle just to return 3 days later because the grinding still there. Worst dealer in the IE. truly disappointed they just take peoples money and have incompetent mechanics.