Complaints

This profile includes complaints for Ethika Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ethika Inc

  1001 Avenida Pico # C-525 San Clemente, CA 92673-6957

  
• 

  Ethika Inc

  20531 Crescent Bay Dr Lake Forest, CA 92630-8825

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over $300 worth of items on November 30th. On Christmas Eve I noticed that 2 I purchased were missing. I reached out and have not gotten a response.

  Business Response

  Date: 01/15/2025

  Hi ****,
  
  Thank you for your inquiry and I do apologize for the delay in response as our team has been catching up on a number of inquires created due to our Black Friday Sale.
  
  I do see that we have reached out to your via email with the option to replace or refund those missing items. Please send us a response on how you would like to move forward and I will take care of the rest.
  
  Thanks!

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order was made on 11/29. When I received my order, I order a size bigger than usual, and they were HUGE for size xl. I sent my order back for an exchange and you received it on 12/19 according to tracking and I have not received a call, email or anything to say to received it or to confirm the exchange. i have tried to contact the company multiple times and I am getting nothing in return. I have ordered from this company since the very beginning, and this is terrible customer service and I'm close to never ordering from this company again.

  Business Response

  Date: 01/14/2025

  Hi ******,
  
  Thank you for your inquiry!
  
  I do apologize for the longer than normal processing times as our returns volume increased with the sale volume from Black Friday.
  
  I did check your order and it looks like your exchange was processed on 1/10 and is currently being processed through our warehouse. This order should be shipping very soon and you will get an email confirmation when it has.
  
  Thanks!

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on December 11 I have yet to receive my package when I put in the order number. It says that the order does not exist. I spent $100 and when I reach out to the company they do not answer they do not reply. I get nothing back no response nothing its ridiculous. Then I received an email On December 29 saying they hope I enjoyed my product the one that I never received I cant get any response. This is beyond frustrating. This is a poor company and should be shut down because it seems to have a numerous complaint saying the same thing.

  Business Response

  Date: 01/10/2025

  Hi ******,
  
  Thank you for your resposne!
  
  I do apologize for our delayed response but I do see that you were able to receive a communication from our team.
  
  I am happy to see that we were able to help resolve the issue on 1/7 by issuing a replacement order to you. Please be on the lookout for email communications as your order works through our warehouse.
  
  Thanks!

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 10 pair of the staple underwear on Cyber Monday, November 18th. I have sent multiple emails to the business as the tracking number they sent in my confirmation email is not a known tracking number. I tried their "chat with a live person" which was no help and not actually a live person at all. I tried their "text us" and that is not a phone number to text and didn't work. I have spent hours on hold calling their customer support line multiple time in December, with no answer. If you look at their ******** group there are multiple people commenting that they are not received their orders and no communication. Ethikia please respond as I would like my order.

  Business Response

  Date: 01/16/2025

  Hi *****,
  
  I do apologize for the delayed response by our customer service team as we have been working through a number of inquires created due to our Black Friday Sale.
  
  I looked into this issue and I do see that a replacement order was created for your original order that did not ship and upon checking the tracking, it looks like that replacement was delivered on 1/10.
  
  We do appreciate your patience as we work to resolve all our customers inquires.
  
  Thanks!

• Initial Complaint

  Date:12/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed early Dec. states that it shipped. *** stating they dont have the product. No response from company through email, text or social media

  Business Response

  Date: 01/03/2025

  Hi there ******,
  
  Thank you for your feedback.
  
  I do see that we were able to get you a refund for the order that did not ship.
  
  I would like to apologize again for the issues you experienced this holiday season.
  
  Thank you.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Black Friday. I have only received 1 out of the 19 items ordered. Their website indicates the package shipped but when I select the tracking it states that *** has not received the package. I have tried to communicate with the company as directed online. I've used their chat box and text phone number. I've responded to the email confirmations, but it's been 12 days with no response from the company at all. I've tried calling the numbers I found online only to be on hold for a full hour and then be disconnected on one of the numbers. The other number says estimated wait time of 5 minutes but 15 minutes later I was still on hold. I'd like the product I ordered or a refund. I'm appalled at how difficult it is to get customer service from this company. I am filing the complaint in hopes of sparing others this frustration.

  Business Response

  Date: 01/03/2025

  Hi ******,
  
  Thank you for your feedback!
  
  I do apologize again for the delay on our end to get back to you as we work through an increased amount of inquires due to our sale
  
  I did check your order and saw we were able to get you a refund for the order that did not ship out.
  
  Let us know if we can assist any further.
  
  Thanks.

• Initial Complaint

  Date:12/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order#***D-F89C-0FC47 on December 2, 2024 for 10 pairs of underwear. I received an email on 12/09/24 my order was processing and they gave me tracking number (Tracking #: **********************). I received my package on 12/16/24 placed inside my mailbox. It was one pair of underwear but the envelope had a sticker that had 10 items on it. There was not 10 items in the envelope it was only one. I have been trying to resolve this order through Ethikas text and chat box on ************************** since December 16, 2024. I had been messaging both text and chat with no answer. Multiple times a day, multiple days. On 12/19/24 I finally got a response from a representative ****** via chat and provided proof of the envelope and 1 pair of underwear that Ethika sent through pictures and attached in the chat. ****** advised she would check to see if my order was in stock and would reissue immediately. She told me my items were in stock and would send out right away. And she gave me order# ****-62D8-D9AB8. I received an email on 12/22/24 that the replacement order is processing. On 12/23/24 I got another email saying only part of that order is processing. And has shipped with Tracking #: 1Z303A040351144499. I have been contacting Ethika every single day via chat questioning what about the rest of my order. The partial order that is on the way is only for 3 pairs of underwear. I wanted to know about the other 6 pairs of underwear that have not processed or shipped. I have been unsuccessful in obtaining any response from Ethika customer service. I paid for 10 pairs of underwear and I want all 10 pairs of my order. I also went to social media to see if any other customers had the same issues and there an many complaints about Ethika online for doing the same thing. I want all 10 items I paid for.

  Business Response

  Date: 01/03/2025

  Hi ******,
  
  Thank you for your feedback and I do apologize for the experience that you had with us this holiday season.
  
  I have reached out to your email with options on how we can proceed to resolve this issue for you.
  
  I would also like to apologize for the delayed response on our customer service side as we are experiencing an influx of inquires due to our sale.
  
  Thank you for your understanding.

  Customer Answer

  Date: 01/06/2025

  Thank you BBB for stepping in and trying to resolve my issue with Ethika. I did in fact receive an email response from ****** the customer service manager in Friday January 3rd, 2025. The same time that BBB emailed me as well. I responded back to ****** at Ethika Friday January 3rd, 2025 at 3:58 pm CST and requested a refund for the remaining 6 items that I have not received and  I also emailed ****** again going into detail about my experience on Saturday January 4th, 2025 at 8:13 am CST. I have not received a response back from ****** or any other representative of Ethika. 
  

  ****** originally emailed me at 3:25 pm and I responded at 3:58 pm. I understand this company seems to be overwhelmed and cant handle the increase in customer complaints with their 2024 holiday sale. I would like for Ethika to refund me my money for the missing items that I paid for but did not receive.  Thank you ****** Dear

  Business Response

  Date: 01/16/2025

  Hi ******,

  Thank you for your response.
  
  I do see that the refund was issued on order 674D-F89C-0FC47 back to your ****** on 1/6.
  
  In addition, a $50 credit was added to your account for the inconvenience you experienced.
  
  Thank you.

  Customer Answer

  Date: 01/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** Dear
  
   
  

• Initial Complaint

  Date:12/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3rd, 2024 order # ***F-7C2D-82E53 was placed included 7 items. The merchant updated the order 10 business later that an item was out of stock. Several days later the order was shipped and there was a delay of also several days after the order was shipped. When the order was received the merchant sent out an umbrella rather than the clothing items ordered. The merchant was contacted several times several times in the past few weeks and has not replied via email, text nor chat. The merchant had not resolved the issue and I wish to receive a full refund.

  Business Response

  Date: 01/03/2025

  Hi ******,
  
  Thank you for your feedback.
  
  I do apologize for the fulfillment and response time issues that you experienced.
  
  We have had a influx of inquires in our customer service department due to our sale that has resulted in delayed response times.
  
  I have reached out to your email with some options on how we can proceed from here.
  
  Thank you.

• Initial Complaint

  Date:12/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my items I ordered in Nov ! The first package *** stole and I was told there would be a next day package processed wherein I called Over three weeks ago! That was a lie and only a part of my items were shipped. I have been texting there customer service with no response and the phone line just has you holding forever !!!! Horrible customer service o will not be ordering nothing else but I want the item o have already paid for !!!!!!

  Business Response

  Date: 01/03/2025

  Hi Cyearra,
  
  Thank you for your feed back. 
  
  I have reached out to you with options for how we can proceed with correcting this issue.
  
  I do apologize for the delay in response as our team is working through all inquires as quickly as possible. There has been an influx in inquiries due to our sale which has resulted in longer response times.
  
  Thank you.

  Customer Answer

  Date: 01/05/2025

  they emailed me I responded right away and per usual no response of if my refund will be processed ! I want my money back I will never order from this company again 

  Business Response

  Date: 01/14/2025

  Hi there Chauntiel,
  
  Thank you for your response!
  
  I checked the ticket and do see that we were able to process a refund back to your PayPal.
  
  I do apologize for the delayed responses as the first response came through on a weekend.
  
  We do apologize for the experience and will be adding a $20 credit to your account.

  Thanks!

  Customer Answer

  Date: 01/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Cyearra ********
  
   
  

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with them on 11/29/24 and i never received my order. I reached out multiple times via text, email, and phone. I eventually got someone on the phone and they ordered the same items and said I would receive before Christmas. I never did and when i went on the website the order never shipped and most items are now not available. I tried calling today and now they have a recording stating they do not accept phone calls. Ive asked for refund repeatedly and have not received anything or a response. My next step is my lawyer.

  Business Response

  Date: 01/02/2025

  Hi ********,
  
  Thank you for your comments.
  
  I have looked into this, I do see that an agent has set up a replacment order for those missing items that has been processed in our warehouse and is waiting carrier pick up.
  
  We do apologize for the experience that you had this holiday season and I will be adding a $20 credit to your account for the inconvenience.
  
  Thanks,