ComplaintsforAnchor General Insurance Company
Auto Insurance
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Anchor General Insurance Company is the insurer of an at-fault driver who caused property damage to my personal vehicle. I have left voice mail messages for the claims examiner 4 separate times over the course of 4 days (March 18, 19, 20, and 21). I haven't received a call back in over 7 business days. I received a letter from Anchor General dated March 18, 2024 stating "Due to the current lack of activity in regards to your claim, we have proceeded in closing your claim for damages to your vehicle". It appears to me they either intend to avoid fulfilling their legal obligation to insure or they do not possess the capacity to conduct their business.Business response
03/28/2024
We have attempted to reach you by phone to address your concerns. A quick estimate link was sent to you today and as soon as we have an approved estimate we will be in contact.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was involved in an accident 02/14/2024, provided all information, sent multiple emails, call everyday and get no answer, I've left various voicemails and have not received a call back. since the day of the accident I have been unsuccessful in reaching ***** ***** or ***** regarding my claim. They have an email system in place where you can only email the general "claims" email that no one ever response to. I simply want to know what the status of this claim is and when if ever are they going to have someone come look at the damage caused by their insured motorist.Business response
03/20/2024
Liability was determined as comparable negligence and have accepted 70% liability for the damages to your vehicle. We are pending review of the photos from our property damage specialists for settlement of your property damage.Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Anchor General Insurance Company is the insurer of an at-fault driver who caused property damage to my personal vehicle. They have not contacted me back in 61 days. Upon reaching out to them for the 4th time through email (I believe seventh time total), I received a message that their mailbox was full.It appears to me they either intend to avoid fulfilling their legal obligation to insure or they do not possess the capacity to conduct their business.I have reported them to the ***** Department of Insurance as of today.Business response
03/18/2024
We have been in contact with *************************** regarding his concerns and a resolution is currently in progress.Customer response
03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for everything you have done. After 61 days and seven failed attempts to make contact with the business, I received a phone call from them within hours of submitting the complaint to BBB. Thank you.
Regards,
***************************
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was rear ended by your insured on 2/20/2024 I filed a claim the same day I was assigned an adjuster 4 days later her name is ******* ************** have not spoken to her once and it is now 3/4/2024 my car has been at the tow yard since the accident and no one has gone out to look at it or anything.Business response
03/07/2024
We have been in contact with ******** ****** regarding her concerns and a resolution is in progress.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
[InsCompany=Anchor General] NARRATIVE I was walking my dog in the morning and saw two men in two separate vehicles trying to parallel park a car behind my car parked on the street. The ****** did not have enough room to park there , yet both men continued to make it work.I called out to them but neither of them acknowledged me, and the road traffic was moderately heavy and I did not have the keys to my that vehicle to move it. I saw my vehicle move when he attempted to parallel park numerous times and again, tried to call out to them but they didnt acknowledge me. I was running late for work and did not have my keys for the vehicle on me and could not cross the street safely with my dog without going to the street light, so I took my dog home grabbed my keys and went back to my car. After looking at the left rear quarter panel and bumper, I saw the fresh damage/scuff which appeared to be from the ****** trying to parallel park multiple times. I contacted my insurance company and took a picture of the vehicle that rubbed against my vehicle, and they provided me with the other insurance carriers information. I then later received a letter in the email stating:Anchor Generals investigation and the statement that the damage to my vehicle were not caused by our vehicle, and that There is no independent evidence that would prove otherwise.I provided pictures of Anchor Generals insured driver hitting my car, and the parallel parking of the drivers car with absolutely no space between the front and rear vehicle that were parked.Business response
03/07/2024
We appreciate your feedback. We have accepted 100% responsibility for the loss. We confirmed the vehicle damages were handled by Wawanesa General Insurance and our company is in receipt of their demand for reimbursement. All supports have been reviewed and payment for reimbursement has been issued.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim with them about damages to my car that were caused by flooding. My engine needed to be replaced and this incident happened on January 22, 2024. I filed the claim on January 23, 2024. We waited almost a month to receive approval. I got the call about approval on February 15 and the claims adjuster assured me that the repair shop has been notified about the approval. Come to find out 4 days later I got a call from the repair shop saying they never received the approval. When I called them again they said they just received the approval 15 minutes later. The check they mailed was for 75% of the cost because of something called PPO which is for medical insurance not car insurance. Furthermore, we were never made aware of this ridiculous policy in the first place. The whole point of comprehensive coverage is to cover the whole cost of the repair minus the $1000 deductible we have to pay. I have tried to call them over and over again but no answer. They need to pay the rest of the money. This is just unethical for the amount of money we pay for our premium.Business response
03/04/2024
We appreciate the feedback. Our office made contact with you on 02/29/2024 and advised you that we would be waiving your copay for your vehicle repairs. At this time you would only be responsible for paying your deductible to the shop. Payment for damages less your deductible has been paid to your shop of choice and this claim is now considered closed.Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Claim # ATX01015396-001 with Anchor General Insurance (Adjuster, ***************************** and Manager, *********************)2/24/2024 marked 6 months since a truck that is actively insured by Anchor General Insurance directly rear ended my car on interstate I-25 (in ********, ********). The driver of the truck pulled over and immediately stated he had permission to be driving the vehicle in ******** for work purposes, admitted fault for directly rear ending my car and provided insurance, drivers license, phone number, etc. The driver stated the truck is so large and lifted that it is difficult for him to see brake lights on smaller vehicles. I passed along these documents, crash photos and information to Root Insurance (my insurance provider), Anchor (insurance of the driver who hit me) and *********************. Root Insurance quickly obtained a recorded statement admitting fault from the driver of the truck. The ********************* case number for this accident is **********. This complaint focuses on bad faith insurance which occurs when an insurance company unjustly denies, delays, or underpays a valid claim. This may involve refusing payment for a legitimate claim or failing to promptly investigate and process claims within a reasonable time frame. I strongly believe over 6 months for a straightforward rear end collision is beyond a reasonable amount of time for Anchor to provide resolution. Anchor sent an estimator to estimate the damages on my car early on in claim but now is stating they dont have that estimate. Communication with them has been very limited and only occurs after many proactive attempts from my end.Anchor is stating they can not cover the damage to my car due to "non cooperation from the insured". This means the active insured will not pick up their phone or respond to emails from their insurance company even though **** was able to quickly get a recorded statement from the driver stating he had permission to drive the truck in ******** and admitting fault in the accident.Business response
03/04/2024
We have spoken to **************** and have resolved his claim.Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was sure I had filed a complaint with you already. But I have heard nothing. So here's my problem. Since the accident I have spoke to a live person one time. A adjuster **** has called . I am not happy that everyday I try to call him back. I have to leave a message and he never responds. It is one thing to have my car with the damage in rear fender and bumper. But I cannot drive it because warning lights telling me that car is unstable. And this started after the man hit me. As well as the flat tire a had to replace. And now we're in the 5th month since this man, that was drunk, had no license, no currant registration and showed me insurance papers with expired date. But I called and they gave me a claim number and nothing since. So like I said I'm not driving due to warning lights on. And when I took pics and sent to them. I also told them of the dash lights. I am not sure of what I am to do. Please help.Business response
02/23/2024
We have set up an inspection for your vehicle with PC Appraisal company. Their number is ************. You can call them to schedule the appointment. If you have any further questions,please contact your adjuster, *********************** at ************. Thank you.Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim in October of 2023. I have called and followed up and have never heard back from anyone. I call and spend Hours on hold just to be told person handleling claim is not available. I need them to fix my cardBusiness response
02/12/2024
We made contact with our insured and have accepted liability in the accident. We have issued payment to you for the damages to your vehicle.
We strive for excellent customer service and apologize if communications were not properly addressed at any point during our handling of the claim.Customer response
02/16/2024
The Payment issue does not cover the damage that was done to my CAR! Please tell me where i can go and fix it for that Amount, I bought my car and have not had any accidents so why would You issue so little, I have called and still never spoken with a person regarding this issue. No one has called me back The damage done is so twice or more that what was issuedBusiness response
02/23/2024
Our office has attempted to reach you by phone to discuss your estimate, the repair process and payment. An email was sent with another copy of the estimate and letter explaining this process.
Should you need a recommendation on a repair facility, please contact our office.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/20/23, a claim was filed (#********) by my wife for a collision occurring 12/16/2023, with a customer of State Farm. ********************************************* accepted the claim and assigned an adjuster who was to handle the claim. After NUMEROUS calls resulting in nothing but extremely long wait times and voicemails being left, we still have not been given any information regarding the next steps to take in the claims process. The car, a 2012 ****** Highlander, is still being driven with significant damage to the front left fender. Nobody at Anchor General is helpful in any way and requests to have another adjuster assigned, that will guide us through this process we are paying for, even still, are being ignored. This is horrible customer service and, frankly, feels like a complete scam. We'd like only to proceed with having the damage repaired. Just answering a simple phone call would help a great dealBusiness response
01/26/2024
We have taken your wifes statement and have determined that she is not at fault for the accident. We have set up an inspection at one of our body shops. Once we get the approved estimate we will issue a two party check to your wife and the body shop. We have also referred the claim to our subrogation unit to try to recover your deductible once the repairs are complete. If you have any further questions please reach out to your adjuster, ***********************, at ************.
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Customer Complaints Summary
176 total complaints in the last 3 years.
73 complaints closed in the last 12 months.