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ComplaintsforAnchor General Insurance Company
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 6/22/2024 I was hit by another car. The driver gave me her insurance information and said she was on the phone because niece was in hospital. I had a witness name and number who saw her hit my car. I filed a claim on 6/24/2024 with her insurance which is anchor general. I submitted all photos, witness information. They said ******** was my agent, said ***** was his supervisor. I have not been called or contacted since 6/24/2024 over 2 weeks to get my car fixed. I have called almost every day and left messages and no returned calls, I have emailed and no response. I am a cancer survivor and still have doctor ************ due to my cancer issues and my car needs to be fixed and I need a rental while being fixed and no one is returning my calls or responding or getting my car fixed. I am sending photos of my car but also all the calls i have been making to the claims adjusters with no response in over two weeks,Business response
07/17/2024
We have been in communication with ******************. We have relayed that we have an active coverage investigation ongoing but due to current non-cooperation from the insured we are unable to finalize our investigation. There is no police report to corroborate Ms. ******** claim and If the insured continues to fail at cooperating with this investigation, it may result in a denial of coverage and ****************** will need to file with her own carrier.Customer response
07/17/2024
I have a witness who corroborates my story who has called and left messages because they do not answer phone.
Also the ONLY time they called me was AFTER i submitted the BBB complaint.. almost 3 weeks after incident.
there is no police ?? because they do not come to an accident unless someone is hurt I was told.
I have 5 files of proof from the witness saying she called them but your system will not accept the photos. ? How do I upload fhem??
Business response
07/24/2024
We are in communication with ************************* regarding this loss and payment is now pending. We consider this matter resolved.Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I wrecked my car June 13th, 2024. My insurance company has not returned any of my calls since June 27th. The collision center that has my car D1 **************** in *********** has been waiting to hear from Anchor General regarding repairing the car or totaling it out. Its a month now and no word.Business response
07/18/2024
The claims examiner has been in contact with D-1 Auto Body and has confirmed that even with the new pending supplement, the 2012 ********** Beetle is still repairable.Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am 1.5 months into my claim and have no finalized resolution. This company truly lacks communication skills and will not return your calls or emails. My calls get rejected the majority of the time. I was told by letter if my settlement amount is not sufficient to purchase a similar vehicle that I was to notify them about it but of course they do not go by their own terms . Im still waiting for an update as of 2 weeks I have heard nothing and now get ignoredBusiness response
07/16/2024
We left you a message on July 9th to discuss your total loss settlement and are waiting to hear back from you.Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am extremely frustrated with Anchor General Insurance and their complete lack of communication. I was involved in a collision with one of their policyholders who was at fault, and it has been almost five weeks without any contact from an adjuster.I have left numerous calls and voicemails with ***************************** and ***********************, all of which have been ignored. This level of unresponsiveness is unacceptable and has left me in a difficult situation, as I urgently need my vehicle repaired. Anchor General Insurance's customer service is severely lacking, and I would not recommend them to anyone in need of a reliable and responsive insurance provider.Business response
06/24/2024
We have spoken with Mr. ************************* and provided an update regarding the ongoing coverage and liability investigation. We anticipate a resolution soon.Initial Complaint
06/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am writing to file a formal complaint against Anchor General Insurance Company regarding their handling of my auto insurance policy and subsequent claim. My experience with this company has been highly unsatisfactory, and I believe their practices are unfair and deceptive.Despite providing all necessary documentation and cooperating fully with their investigation, I have faced significant delays and a lack of communication from Anchor General. Specifically:1.Unreasonable Delays: It has been over 18 weeks since I filed my claim, yet there has been no resolution. Each time I contact customer service, I am given vague responses and promises of follow-up that never occur.2.Poor Communication: Throughout this process, I have repeatedly reached out to Anchor General for updates on my claim status. However, my inquiries are often ignored, and when responses are provided, they are generic and unhelpful. This lack of transparency is unacceptable.3.Failure to Honor Policy Terms: Despite fulfilling all my obligations as a policyholder, Anchor General has failed to honor the terms of my insurance policy. They have not provided the necessary support or coverage stipulated in my agreement, causing me undue stress and financial burden.4.Unprofessional Conduct: The representatives I have interacted with have been dismissive and unprofessional. Their attitude towards my situation has only exacerbated my frustration and disappointment with Anchor General.Due to the aforementioned issues, I am requesting the immediate intervention of the Better Business Bureau to resolve this matter. I seek a fair and timely settlement of my claim, as well as a formal apology from Anchor General Insurance Company for their mishandling of my case.Business response
06/26/2024
We spoke on June 25, 2024 and I confirmed you have the title to your vehicle. I provided you the address to send the title so we can issue payment for the balance of your settlement.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Filed a claim for one of their customers hit my van. Made 10 plus phone calls with no return calls. After reading their review online and with BBB dont know how they are allowed to be in business.Business response
05/16/2024
We've contacted ********************************* and arranged an assessment of the damages to his vehicle. We're awaiting the estimate to proceed with issuing payment.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
An insured driver of Anchor General Insurance struck and damaged my vehicle on 1/31/2024. In a statement to my insurance adjuster, that driver admitted to being at-fault and stated that he was driving distracted and hit my vehicle. I sent a Demand letter to Anchor General stating their insured had admitted fault to my adjuster and request they pay the approximate cash value for the vehicle which is below the cost of repairs. I'm prepared to negotiate with them but they have refused to settle. I only have liability insurance on my vehicle so Anchor General is hoping I'll just give up but I have obtained legal advice and I'm now preparing the paperwork for a small claims case. Anchor General is acting in bad faith towards their insured driver and he will now have to go to small claims court, yet they take his premiums and do nothing when he needs their help.Business response
05/15/2024
Our insured reported that they were driving straight with a green light when the driver of your vehicle ran a red traffic light and crossed their lane of travel. We do not have any independent evidence to dispute this claim. If you possess any independent evidence, please submit it to ********************************************************************* for review.Customer response
05/16/2024
Your insured admitted to my insurance adjustor he was driving distracted and hit my vehicle. How would he know the color of the light in the opposite lane? He was not facing that light and therefore could not see what color the light was and, as previously stated, he admitted he was distracted.
The California Drivers Handbook, Section 7: Laws and Rules of the Road, states:
A green traffic signal light means GO. You should still stop for any vehicle, bicyclist, or pedestrian in the intersection. Only proceed if you have enough space without creating a danger to any oncoming vehicle, bicyclist, or pedestrian. Do not enter the intersection if you cannot get completely across before the traffic signal light turns red."
Clearly, your insured broke the law by not stopping for my vehicle already present in the intersection and proceeded even though there was not enough space to do so without creating a danger.
You may want to take another statement from your insured driver; apparently he has changed his original story.
Anyway, if you don't wish to negotiate a settlement I'll take this to small claims court. I'll be subpoenaing your insured's statement in which he admits fault for the accident, and I'll be asking for not just the value of the vehicle but for costs as well.
Business response
05/17/2024
When we spoke with our insured on February 8, 2024, they advised that they were traveling straight on a solid green light when you ran a red light and crossed into their lane of travel. No evidence of the statement our insured provided to your insurance company has been provided to us. Absent any independent evidence, our liability decision remains unchanged. If you have any independent evidence and an additional statement from our insured to your insurance company that you wish to submit for review, please send it to **********************************************************************Customer response
05/17/2024
The statement you took from your insured on February 8, *************************************************************************************************************************************** the intersection. Perhaps he was scared when he gave that initial statement and has had a chance to calm down since then. All I know is he told my adjustor he was driving distracted when he hit my vehicle. I dont know why he would deny responsibility at first and then admit responsibility later, which is why I think you should talk to him again and see what is going on.
I did ask my adjustor for a copy of the statement but he cant release it to me without a subpoena, and I cant get a subpoena without opening a lawsuit. However, I can provide you with his contact details and he can discuss it with you directly. Let me know and I can send his contact information to you at *********************************************************************. Once you speak with him we may be able to settle this case without having to go to small claims court because if I bring your insured's admission statement to court it's a win for me and will cost more than what I'm currently asking for. Alternatively, if you'd like make a settlement offer without speaking to him I'll consider it.
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The business has been avoiding my phone calls after an arbitration ruling in my favor but against them, it has been over 2 months of my phone calls being declined to discuss the arbitration.- I have left voicemails and emails.- Calls have been declined by the Anchor General adjuster or voicemails not returned.- Calls have been declined by their superior.- Emails not answered.My insurance sent over all of the needed information when the ruling came out.Claim number ********Business response
05/17/2024
Thank you for speaking with us today. As discussed, the arbitration decision was received by Anchor General on April 3, 2024 and payment made directly to Mercury Insurance as instructed.
Our file is now closed. We apologize if communications were not properly addressed at any point during our handling of the claim.Customer response
05/17/2024
The company called me back to then inform me that they sent money over to my insurance company to send back to me. I requested documentation as a letter or email stating this and the adjuster for this company assured me he would send something over. I then proceeded to contact my insurance company who then said that they only received my deductible and legally cannot and did not receive any of my out of pocket expenses that I have been stating on all of my voicemails I have yet to receive. This insurance company did not solve anything. I tried to call the adjuster immediately afterwards and he declined all of my calls, while I had my insurance on hold to merge calls. I have yet to received proof of anything from this insurance and they are no longer returning my calls once again.Business response
05/23/2024
Your rental invoice has been reviewed and approved. The payment was requested and will be mailed directly to you. You should receive it within 7-10 business days.
A message was left for you today. Please accept our apology for the mis-communication.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Claim Number # ******** Policy # ******* I was in an accident on the 57 freeway on 3/15/24 a truck hit a car that then hit me into another driver, I made a claim 3/15/24 and adjuster called me according to my voicemails because I save them on 3/19/24 by the name of *************************, I returned ******* Phone call and it took 3 days to contact me back she texted me a link that she said expired in ********************************** 2 hours for me to send my pics of my car I contacted her to let her know she never called back called again 3/24/24 ************************* still hadnt called back I was given her supervisor number **************** number who I contacted 3/29/24 & 3/31/24 and 5/3/24 have never received a call from ***** either who is supposedly the supervisor, I have spoke to **** several times 5/2/24, 5/3/24 to see about my car repair, I then called back because I left a message on ******************* and called ************************* and it went straight to voicemail which I didnt not leave one she never returns calls again why I hired and attorney, the attorney dropped me because they are saying I dont have uninsured motorist which I never declined and when getting the insurance that was something that rep told me was included so now Im here with a wrecked car and no response as to how are they taking care of this but I am paying them monthly $297.86, not to mention ai called again this evening to see if I could speak with a supervisor and ******* put me on hold for 10 minutes and advised someone would call me back or she could give me *************************** number who is supposedly the supervisor over all the supervisors who can help so ******* said but unfortunately he was unavailable so Im not sure what to do but if my car is not repaired from another driver hitting me the next thing I will do is contact the channel 4 or channel 7 news because this is a scam I should not have to resort to contacting the BBB when they could treat their customers with compassion and empathy DO NOT USE!!!Business response
05/10/2024
We spoke to you on May 3rd and set you up for a vehicle inspection at one of our provider shops. As soon as we have the approved estimate we will issue payment to the body shop for the repairs.Initial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Payment from car accident. Me and my kiss were involved in a car accident with a driver that had this insurance company and their communication *****. They sent out my payment separately and I still yet haven't received my other checks they keep making excuses and I can't get a tracking number, speak to a supervisor, payment department anything. This is unprofessional and not okay. I just want my money and I'll be done with them. They don't even compensate you properly.Business response
05/01/2024
We have spoken with *************** regarding the previously mailed checks, and she confirmed they were received 4/29/24. This matter is resolved.
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Customer Complaints Summary
176 total complaints in the last 3 years.
73 complaints closed in the last 12 months.