Complaints

This profile includes complaints for Anchor General Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anchor General Insurance Company

  10256 Meanley Dr San Diego, CA 92131-3009

• 

  Anchor General Insurance Company

  PO Box 509020 San Diego, CA 92150-9020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident on March 9, 2025, caused by Anchor General's insured driver. I submitted all required documentation shortly after the incident, including a police report, video and photo evidence, and proof of damages totaling over $3,000. The evidence clearly shows their insured was at fault and the at fault driver also stated they were at fault.Despite having everything they need to make a decision, Anchor General has refused to accept or deny liability. Their only response has been that they cannot reach the policyholder, and they sent a letter stating they can neither accept nor deny the claim at this time. Its now been over 30 days since the incident, and theyve made no effort to resolve the claim beyond repeating that same excuse. My car remains unrepaired due to their inaction.This has caused significant emotional stress, and I believe they are acting in bad faith by delaying the process with no valid reason. *** already filed a complaint with the ********************* of Insurance, and I am now seeking help through the BBB to hold this company accountable.

  Business Response

  Date: 04/17/2025

  A statement from our insured driver has been obtained, and we have accepted liability for the loss.Payment in the amount of $2,527.47 has been issued to you.
  A copy of our preliminary estimate has also been mailed separately from the check. Please provide this estimate to your repair shop. If the shop requires a supplement,they may contact the appraiser listed on the estimate directly.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim on March 1st, and it has taken them a whole month to determine my car was a total loss. They picked up my vehicle from the ****** dealership in ****** on March 7th and took my car all the way to ********** for their estimator/adjuster to look at my vehicle. Now, within the timeframe from March 7th - April 2nd, they have failed to communicate with me about my vehicle, they still have not found an adjuster to process my total loss, and they have not called me after I've made several calls to their business to have a supervisor call me. I have left 2-3 voicemails to the supervisor ***** and has NOT called me back. I just called today, and one of their workers hung up in my face after I asked if they had found an adjuster to process my claim. I am very dissatisfied with the customer service I have received and the treatment. They are going to want their next monthly payment, but they can't even work on my claim within a timely manner nor have they called me back to update me on anything. I am at a loss of words and truly frustrated because they have not made this process any easier for me. I am going to want a refund for the month of April if I have to pay them because they are still going to want their deductible, which is $500. Which I don't feel they deserve with this type of service they have provided.

  Business Response

  Date: 04/08/2025

  The adjuster has been in communication with Ms. ******** ****** regarding her total loss. We have completed the total loss evaluation on her vehicle and are awaiting the return of the required DMV documentation to complete the settlement. 

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd I was driving along 35 into ****** from ****** when I was hit and side swiped on my driver side by another car trying to merge into my lane. The other car and I pulled off the road and exchanged insurance information. I then called and filed a notice with my insurance company and the other drivers who insurance happen to be Anchor General. After filling the claim i was told the adjuster would reach out to me in th next few days so i could procced with getting my car repaired. Since then i have called and left many voicemails for my adjuster ***** *******. I have not received any communication back as of writing this on 3/19. I called the main office again and told them of my issues reaching their adjuster and they said they would take a note and make sure he got back to me. Still nothing. You can read their reviews online. They do this as a common practice to avoid paying on claims hoping the person will grow tired and give up. This is malicious and they should not be in business.

  Business Response

  Date: 03/26/2025

  We have reached out to Mr. ******* ******** and obtained his statement and set up a vehicle inspection. We are now pending contact with our insured to finalize coverage and liability.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident in 2019 Policy holder was a ex who became very abusive after the claim leaving me homeless And refusing to give me information for the claim I suffered from tbi from the collision During the time of getting medical treatment the policy holder was put in jail Really leaving me with no information on how to contact the insurance company Later on down the line I also had another tbi being a victim of violent crime I am barely recover from the ctsd of all the trauma. I recently spoke to the policy holder after some years and got the name to insurance company contacted them and was told there was a settlement but I couldn't receive no funds because of the Statue of limitation being 2 years is there anyway we can discuss the any extanted time frame being I am a victim of domestic violence due to the accident and a victim of violent crime during the declared disaster that took place during this.

  Business Response

  Date: 03/23/2025

  I can give you the policy holders name 

  Rothona reach and ****** *** I've tried to get the policies number and they just denied me

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit by a person who has Anchor General as their insurance company. I decided to go through my insurance company because I couldn't get AG to call me back. I have been waiting over two weeks to get information on my medical bill and cannot get anyone to call back. This seems like a horrible insurance company as it feels like they are trying to prolong the process when their client was at fault over $150 medical bill.

  Business Response

  Date: 01/30/2025

  The adjuster has been in communication with Ms. ********* *****. We have requested the documentation necessary for us to evaluate her injury claim. Upon receipt of the necessary documentation, we will work to resolve the claim with Ms. ************

  Customer Answer

  Date: 01/30/2025

  The adjustor originally instructed me to send my receipt which I did. After not hearing back for two weeks, and calling daily, I only heard back after letting them know I had filed complaints. The adjuster finally called and clarified they needed the **** I sent this within 30 minutes and did not hear back. I followed up with an email the next day and still havent heard back. Its impossible to get a response from this company.

  Business Response

  Date: 02/03/2025

  The Claims Examiner is in receipt of the **** submitted by Ms. ****** The **** are being reviewed, and the examiner will make an offer when the evaluation is completed. 

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have been contacted by the adjustor. I was happy with the offer. Overall, the process was very slow and frustrating.
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on September 28 2024 there was an accident where this companys insured driver hit my car while I was stopped at a red light. I called and put in a claim and about a week later I was contacted by the company for a statement. After the statement I sent over dash cam video of the accident via email per their request on 10/01/0204. I was told I would hear from the adjuster ******* *** in 5-7 business days, this was in 10/01/20204. 3 weeks went by and I didnt hear back from Mr. *** so I called to inquire an update. The man I spoke to informed that there were no updates on my case as it looked like Mr. *** had not yet worked on it. I waited 2 more weeks and called again on the first week of November, a women named ***** informed me she would send Mr. *** and his supervisior Mr. **** an email for an update. Shorty after I received a call from Mr. **** he asked a few questions about the accident but most of the call was about how upset he was that an email was sent to his boss because I called for an update twice after 5 weeks. He very rudely told me that I might not get nothing out of this anyway and that he wouldnt call me unless he had an update. He also mentioned that if it went over 90 days there was nothing that they would do for me. As a company even if they couldnt get a hold of the driver for his side I should at least have an update or some kind of communication. It is now 01/05/2025 and I have still not heard back from the Anchor General or ******* **** or his supervisor ****** ****. I feel that my claim was deliberately dismissed by Mr. ******* ***. Internationally waiting for 90 days to pass based on how upset he was the one time I spoke with him due to my calling 2 times after 5 weeks for an update. At this point I dont feel comfortable calling for more updates as I dont get any and Mr. *** is very rude and dismissive. My car is still damaged from this accident from September of 2024.

  Business Response

  Date: 01/09/2025

  
  We have been in communication with ****** ******* regarding the resolution of the claim. We are pending the completion of Ms. ******** appraisal and anticipate a payment soon.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been OVER a year now (11/17/23) that Ive been trying to get hold of a claims examiner. With proof of me calling and Anchor General leaving voice mail without actually calling (phone bill proof). Proof of their email not working as wellIve been trying to settle this claim and even sent a handwritten claim report to them but NO ANSWER The other party been contacting me and trying to contact Anchor General but nobody ever receive a call back. The only answers is denying coverage with no valid reason. Saying they have made several attempt to contact but there is no call record only voice mail AND the claim adjuster never picks up the phone. Every time I call they always tell me they will call back but never actually call. Now saying everything is my fault for not responding to their attempt while I did call and sent email and also send mail.Thinking about seriously escalating this to a bad faith lawyer.

  Business Response

  Date: 12/13/2024

  We are in receipt of the completed Driver's Statement Form. Based on the completed form, we will be proceeding with coverage and accepting 100% liability for the loss. Should you have any questions, please reach out to the Claims Examiner directly ********************.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLAINT REGARDING: Anchor General Insurance Company COMPANY ADDRESS: ************************************************** DATE OF INCIDENT: November 18, 2024 MONTHLY PREMIUM: $120 COMPLAINT SUMMARY:I am filing this complaint regarding Anchor General Insurance Company's severe negligence and failure to properly handle my auto accident claim from November 18, 2024. Despite being a paying customer with a monthly premium of $120, I have experienced complete abandonment and unacceptable delays in claim processing, constituting what I believe to be bad faith insurance practices.DETAILED TIMELINE AND ISSUES:Initial Accident and Report Date of accident: November 18, 2024 Police responded and documented the incident Other party was determined to be at fault I filed an insurance claim within 1 hour of the accident Police report was properly filed that day Communication Failures with Anchor General Staff Zero proactive contact from Anchor General since filing Daily attempted contacts to:Claims Adjuster (*******)Supervisor (******)Manager (*******)All calls to Anchor General's office consistently go to voicemail Multiple calls placed each day since November 18 No response to any voicemails left No response to emails sent Only communication received was a mail requesting I draw the accident scene Failure to Provide Services No rental car provided despite coverage No updates on claim status No acknowledgment of communication attempts No assignment of alternate adjuster despite unavailability of primary Complete lack of adherence to ********** Insurance Code requirements for timely claim handling Left without transportation Forced to spend significant time making multiple daily contact attempts No information about claim status or next steps Financial burden of transportation alternatives Stress and uncertainty about claim resolution Potential impact on personal and professional obligations due to lack of transportation

  Business Response

  Date: 12/06/2024

  We have addressed the concerns with Mr. **** and provide status of his claim and the coverage that is present on his policy with us. The claims process has been explained to him and we have also assisted him in locating the adverse drivers insurance claim information. 

  Customer Answer

  Date: 12/06/2024

  The information,report, etc  about the claimant was provided by me, I had to do all the work to get information, after filing the initial claim, the adjuster assigned to my claim still has not contacted me via email or phone, or text message, the claim can't be resolved until either Anchor General Insurance or the claimant's Insurance,contacts me, I have being renting a vehicle(yes I ahave a liability so Anchor General Insurance is not responsible)and their is no one reimbursement or discussion about that from my adjuster or the claimant's Insurance. 

  Business Response

  Date: 12/12/2024

  We have addressed Mr. ***** concerns. The assigned adjuster from our company has spoken with him.Additionally, we have previously provided Mr. **** with the claim and contact information for the adverse carrier as he will need to contact them to discuss their claim process. However, as of today the adverse carrier is still investigating the loss on their end.

  Customer Answer

  Date: 12/19/2024

  The claims adjuster(*******) disputed several attempts i made to contact him,his supervisor and manager, claimed i did not give a statement to his manager, which i did , discussed he will reach out to Progressive after trying to blame me for the accident, which has been established in the police report the other party was 100% at fault,  he did not confirm if he reached out to them or not,which i spent money gathering all the information required to contact Progressive,  zero help from my insurance company (Anchor General)he basically dropped the case and shifted all the responsibility to me, up till today 12/19/2024 more than a month of the incident there has been little to no communication on the status of the claim,my damaged vehicle has not been looked at by anyone both from Anchor General and Progressive, I don't have transportation to get around reliably since the incident, the money I have spent on rental vehicle has not been reimbursed

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally lodge a complaint against Anchor General Insurance regarding their unethical and fraudulent practices. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my concerns to warn others against their deceitful behavior.Approximately one year ago, my husband ***** Zendejas ********* was involved in an accident that was covered under their insured client whom took all fault instantly. After submitting my claim, I received an estimate from them, and they agreed to process the payment for the damages incurred. However, since that initial communication, I have faced continuous delays and unresponsiveness from their team.Despite numerous attempts to follow up on my claim, I have been met with silence. Calls go unanswered, emails are ignored, and I have yet to receive any clear explanation for the extensive delay. It is frustrating to see a company neglect its duty of integrity and fail to fulfill their promised payment. Not only has Anchor General Insurance failed to uphold their end of the agreement, but they have also resorted to deceptive practices. I believe they are scamming customers by taking their premiums without providing the coverage they advertise. This is a serious violation of trust and reflects poorly on their business ethics.I urge anyone considering Anchor General Insurance for their insurance needs to think twice. My experience has shown that they do not prioritize their customers or honor their commitments. It is crucial to share this information to prevent others from falling victim to their fraudulent practices.I demand immediate action on my claim and expect a response to this complaint. Failure to address this issue may lead me to escalate my concerns to regulatory authorities. We hope to get paid the repairs that is owed to us based on the finalized estimate.Sincerely,***** *******

  Business Response

  Date: 11/20/2024

  Thank you for taking the time to discuss this claim with your claims examiner.  Unfortunately, our insured has disputed involvement in this accident.  As discussed, without any additional supporting evidence, we are unable to afford coverage and accept liability in this accident.
  If you should have more information to provide, please email to ********************************************************************* for our review.

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit by a driver with anchor general insurance company on October 30th 2024. My car was totaled and had to be towed away to ********* towing in ******. Anchor General has not taken my car out of the tow lot in over 9 days and I was served a lien on my car that they would soon sell it on public auction if the storage fees are not paid. I should not be liable to pay such fees as I was the one who was hit. Anchor General had left the car on the lot for so long that this bill is over $1000 to get the car out. They have not called to give me information other that the adjuster berely going out today November 9th to inspect my damaged vehicle. They have not made any effort or have disclosed and information to me. I made a claim with them on October 31st. I just want them to be help accountable for the damages that there driver inflicted on my car. I have an attorney who is working on my case but Anchor General does not seem to want to comply. My car is a 2013 ****** Sentra ** and I owe about $10,000 on it. The vehicle is a total loss and I can not afford to pay the towing company another day for storage fees.

  Business Response

  Date: 11/14/2024

  Your claim was reported to our office on October 31, 2024.The claims examiner attempted to reach you on 11/5/24 and 11/8/24 at the number provided to us, *************), upon your initial report of the loss.  Unfortunately there was no answer, but messages were left.  A letter acknowledging your reported loss was sent to you explaining the claims process and your duty to mitigate the damages to your vehicle.  You retained an attorney to represent you and upon receipt of their letter of representation, the examiner acknowledged the claim with your attorney.  The letter of representation advised us that no further contact can be made directly with you. 
  
  Please contact your attorney for additional information needed to resolve our investigation.  

  Customer Answer

  Date: 11/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******