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Business Profile

Auto Parts

Morris 4x4 Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The parts were ordered on 02/20/23 and the payment was made on my credit card on 02/21/23 and the parts were to be received by 04/09/23 then received another email saying they would be delivered by 07/04/23 but never was and after calls and inquiries have found out they sold the company and now the company they sold to has sold also and all are out of business. So all I ask is a refund of my ****** for the parts I never received

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 11, 2023 I ordered 5 black rock rims (order number ********). I received notice they would be shipped on 2/17/23. I then received an email on 2/13/23 stating there was a revised shipping date of 3/13/23. Then on 3/14/23 I received an email stating a new revised shipping date of 6/7/23. Then on 6/13/23 I received a new revised shipping date of 8/22/23. On 8/25/23 I emailed Morris to get an update and I have not been able to reach them. I have all the emails to support my claim. I was informed that AutoAnything is the parent company and they have not responded to me either.

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $340.85 for a brake booster for my Jeep JK on October 2022. Kept getting emails it was back ordered. Then emails stopped and I cant get in touch with them. They stole my money!

  • Initial Complaint

    Date:08/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in march or 2022 I had purchased a set of bestop power steps from Morris 4x4 for over ***** and was givin a store credit after just wanting a refund, but this was there only option, now that I have wanted to use my store credit I can no longer find there web site nor will anyone answer Emails and phone calls!!

  • Initial Complaint

    Date:08/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/15/2023 I purchased a set of two halfdoors for my 2016 Jeep Wrangler, to include the upperhalfs of the doors. I paid $ ******** and received a receipt, and continuous emails giving expected delivery dates, it was constantly pushed out due to "supply Chain issues". Now we have not heard from them and are unable to reach them by any means. We have found online chat regarding this company not fulfilling orders. It is too late to file an dispute with our credit card company.We ordered thru Autoanything.com on 4/15/2023, order reference # ****

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    made an order for Wheels order # ********* over $1200.00 when the order did not arrive on time, they told us they were back ordered and gave us another date . they did not arrive on that date. Now can not get in touch with the phone number or e-mail they gave us. I would like my wheels or refund. Thanks *********************************.

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts May 31, 2023 and it is now August 2, 2023. I want a refund of my money back I have to be able to get to work and I cant without headlights.

  • Initial Complaint

    Date:07/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order back in May (order# ********) Side steps for my jeep.Never received item. No one answers phone and website and email are no longer in service to cancel or dispute.

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a Axle using Afirm for financing. The axle had a several week lead time which is to be expected on axles. however it just kept getting pushed out further and further and now i cant even get ahold of the company to get a refund.at this point I just want a refund so i can take my business elsewhere. haven't gotten anything back from them since my last projected ship date of 7/5 and their website in now down

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order for 2 items with Morris 4x4 on June 9, 2023 (ORDER #********). I received a confirmation email and my credit card was immediately charged. Three days later on June 12th I received an email from Morris that 1 item was cancelled and they'd credit back the charge 3-5 days later and they did in fact credit a portion of the order back to my card. On June 30th I received another email from Morris that the 2nd item in the order was cancelled and I'd be credited back the balance of $46.75 within 3-5 days. Please note that even though Morris email says it was cancelled and "sorry it wasn't what I was looking for" I had never been the one cancelling the orders. Morris is the one that cancelled the order, and I could only assume it's because it's not in stock since I can't get ahold of anyone at the company. It has now been 15 business days. I have tried to call and cannot reach anyone at Morris. I get forwarded to a voicemail after 20 minutes on hold and leave messages as directed. Nobody returns my calls. The recorded greeting also an email address to resolve this type of issue. I've sent emails to the customer service ********************** and also the company main email and every time I receive an email back stating that email cannot be delivered. I've double checked, and the email address is correct and matches the one given on the phone greeting with Morris 4x4. I just want my money back. I will never order from Morris again and this has happened to me a few times now. I've placed orders over the phone with an actual sales rep, they take my order and charge my card right away. Every time my order is cancelled by Morris and I have to fight to get my money back most of the time.

Morris 4x4 Center is NOT a BBB Accredited Business.

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