We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Morris 4x4 Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them o 5-23-23. I had to prepay $258. The order # is ********. I have received emails informing me of new ship dates. I am still waiting. I tried calling them and there is no answer, greeting, or opportunity to leave a message

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Superchips Flash Tuner from the Morris 4x4 website on June 28th. Someone named ************************* sent me an email that they need to "verify fitment" on June 29th, even though I ordered the right part the first time. I sent her the information the same day, and have heard...nothing...Checked back in on the 10th of July...no response. Called, no agents available, the login doesn't give you tracking information and the website has broken links when you try to get anywhere. THIS IS FRAUD. When you say something is "in-stock" then you can't blame the supply chain. I want what I paid $400+ for. After that, I want nothing to do with this company. GIVE ME MY PART. NOW.

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #******** Wednesday, May 31, 2023 5:15 PM (PT)I was charged ****** June 1,2023 Ive been waiting for over a month now no reply or answer from then I need my money back now very unacceptable.These are the parts numbers of what I ordered Part #: RT21002 Part #: RT21059

  • Initial Complaint

    Date:07/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 16 I ordered a part. Two weeks past and no tracking number. When I contacted them via email they cancelled my order. Stated 3-5 days I would have 90$ refund. Still today 7-8-23 I have no refund. I've emailed and called with no response.

  • Initial Complaint

    Date:07/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After searching for a backseat for my older jeep I found it on this website but wish now I had checked with customer complaints before giving them my business , they have earned that F honestly . I placed my order that was in stock on 5/31/23 and ship by date of 6/5/23. Called their customer service **** well after that ship date and finally spoke to a live person , WOW, almost fainted, someone answered , was told I have nothing to do with this and to go online . Fast forward a few weeks and got someone to answer again ,after calling daily ,in customer service and they would ship from another manufacturer and should receive an email when it ships . Still no email to this date 7/8/23 and no seat yet . I am at my **** end with this company all the way around and on the verge of filing criminal charges for theft as they took money and provided no product . I did go online and sent an email asking for a full refund and did get a we will get back to you response , nothing . Steer clear of this company and spread the word !

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/27/23 in the amount of $370.29. I used AfterPay as a credit source. Autoanything/Morris 4x4 center took the full amount. On 6/30/23, I received a notice that my order was cancelled. It was cancelled by the merchant, but looks as if i requested it which is not the case. I didn't receive my money back and have been emailing with no response, their website is down and no one ever answers the phone.

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Mastertop ****** plus for my JL wrangler. But my husband said I got him the wrong one. So I have sent 4 emails with no response. The customer service number directed me to the email which I have done. The online chat doesn't work. I purchased on **** So my 30 days is almost up. And I can't get any help. It after reading the other complaints about refunds. Dang I wish I would of checked into this Company.I would like to return it...

  • Initial Complaint

    Date:07/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online (6/26) that was paid for through PayPal. Item was stated on the website to be in stock and shipping the next day. Transaction was confirmed to have been completed through bank account and PayPal. I immediately received an email from PayPal after transaction with Morris order number attached. I still have not received any emails from them with a receipt or stating item was shipped. This was an expensive item that is needed for my daily driver. I have made numerous attempts to contact the company through emails, toll free number attempts (which state no representatives are available and to contact them through email), and their "virtual assistant" on the website which is never available or working. This is the absolutely the WORST company to deal with and will never use them again. Even if this is some kind of staffing issue, there needs to be some kind of response or ability to contact them in regard to products they are selling.

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having a breakdown, I called to submit an order on 6/17/2023 to have it overnighted to me. After being promised that no problem it'll be on its way you'll get the tracking number soon.I never received the tracking numbers.. The website says they're open till 7:00 p.m. eastern time, I tried calling several times between 4:00 and 7:00 in the voicemail says they were closed.I called on Monday 6/19/2923 and spoke to another customer service rep who said oh no problem they would be shipped out tomorrow and I asked to speak to a supervisor. Again, the parts were not shipped and the supervisor never called. So, I have now canceled the order in order from someone else and vow to never ever deal with Morris 4x4 again.

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in Dec. 2022, I ordered Oracle Headliner light *** for my wife's 2021 Jeep Wrangler cost $481.46 with shipping from Morris 4x4. I gave these to my wife for Christmas, and installed in Jan. 2023. When we first opened them, we noticed we had to plug them in, but their website said they were hardwired. I reached out to Morris 4x4 and they said they come with the plugs, I had to cut the cords to hardwire them in. This is not anywhere in the description or instructions, but my wife was ok with plugging them in for now. When we went to use them a week later, the one side did not work. I emailed Morris 4x4, and they did replace under warranty, even though they told me 1-2 weeks and it took more than 4 months to get. During that time, we left the first set installed, and when I got what was supposed to be a set, they only sent the one side. I installed the new one, and now the other side (driver) didn't work. I emailed them and did not hear back until I called them on it. The product is junk and I want my money back. They ended up letting the person who said I could get a refund (*****) and now say there is no record. They offered me replacement again, but I'd have to wait again, which the new side would be in around Christmas. I do not want another one, these things do not work as stated, and they blow you off when you complain. However, I finally was able to get them to say they'd give me a refund on a gift card, but again, they will not answer me, and I have not heard back or seen an email from them. I talked to a ***, who I was to contact directly there was the last person who I talked to and he told me he talked to his manager to ok this. But again, I have nothing.

Morris 4x4 Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.