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Business Profile

Auto Rentals and Leasing

Airport Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Airport Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Airport Car Rental has 4 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently attending a language school in *********. At the beginning of September, a friend and I decided to rent a Chevrolet Camaro. After the 8-day rental period, my friend returned the vehicle on time and undamaged. The rental agreement was signed on September 5, 2024. The number of the contract is KSD3291. The deposit of 500 US dollars, which was debited from my debit card, has not been paid back to date. I went to this company five times to complain, but was put off each time. Since it was an employee and not the owner, I was not supported. When I called the company, I was able to speak to the boss once. Later, I was no longer able to reach him by phone. The company employee told me: "It's not my money, so it's not my problem," which I found very unfriendly. Now I don't see any other solution to solve this problem unless you have an idea or can speak to this company. The current phone number on the business card is: ************ or ************

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car at Airport Rental **** for a week at $100 per week. They charged me $300 deposit and $190 for the week { they told me I had to pay tax and Lisence } I don't believe that they can charge a for liscence . I brought the car back in good condition after 5 days. They said that they would returenmy depost of $300 in two days. It has been a week now and the deposit was never returned to me.

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A $300 deposit was taken and not returned even after they said that they owed the money back. And it was a valid claim. Its been two months now no money and always given the runaround. I think this is a money laundering scam business because they have no good business, illegal practices

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car from airport car rental on two separate occasions whereby on the first occasion which occurred on November 6th I got into a car accident and the other driver was the responsible party we exchanged information and his insurance company is processing a claim to repair the damage to the car however they have not returned my security deposit because the claim has not yet been fully processed and I explained to them that it's not my responsibility at this time because the other party is the responsible party for the accident then I went to the car again on March 16th and the car was returned 2 days late and I asked them to please give me a receipt indicating the entire amount that was owed on the car so that I could have the final bill they said that they could not do that because they didn't know if there were any outstanding parking tickets or any other charges that would be included and they further said that they had to charge me for 3 days because it was after 9:00 a.m. even though I rented the car at 3 pm and I have not received any of the return of the deposits on either car rental as of yet I would like to return the $300 that was the original amount for my deposit for the first rental and I would like them to return the balance of the deposit if I am not able to pay the $60 so that I can have my deposit back

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January of this year I rented a car from airport rental car on *******, 500$ deposit and $310 fort the week $75 for each day over eight.(I went to Days trip days over $$150) to be removed from deposit.I rented the car without seeing it that day cause I came in lunch break was in rush.Later that day I came back to get at night, I see car on street. I then text and call company no answer or return call. The car smelled it had no k**** on AC or heater, the radio didn't work, and it had no ceiling light two see. I took home going to hear from them but no response. So I keep the car cause I needed to get back and forth to work. When I return the car the receptionist a rude man said I would get my 350$ deposit back in a week. Two weeks past and nothing so I call the guy wants receipt so I send it via phone. He says I should by Tuesday the 13 of Feb. Here it is the 16 and everyone I call, I get a run around either the guys with boyfriend or out of town.With the economy the way it is, their causing a hardship on my end waiting on my money they tied up in a rental.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told 3 days upon returning car I would receive my deposit back didn't happen when I called to inquire employee was not helpful gave me another date that money would be returned didn't happen so I called again said he couldn't help to go into office so I did days later only to be told he can't give me no help in returning my deposit that the boss would be in on Friday .not only not receiving any help from the employee who rented me the car and took my deposit , being unprofessional using foul language it's been two weeks and haven't been given my deposit back or any information of when I should be receiving it

    • Initial Complaint

      Date:01/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented a Car 11/11/2023 Returned the Vehicle and the merchant failed to return the deposit of $300. Merchant is Unresponsive.

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am DOD contractor working overseas in ******. On Jan 10 ***** . I have flight from ********* to ****** airport in **********. My flight cancelled on that date by *********. I had reservations for rental car from Fox Rental car through Expedia. Lufhannsa after canceled my flight rescheduled for the next day 11 Jan *****. So I could pick up my car because something happened out of my contract. *** and Expedia refuse to refund my money which I paid by my credit card before on 10/24/2023 . And me never get or pick up any car from them and they denied my refund.

    • Initial Complaint

      Date:12/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/28/23 I rented a car from Airport Car Rental, **** The rate was $850/month plus a separate $300 deposit, both were charged to my credit card. I told the rental agent I expected to return the car on 9/5/23, he told days over a month would be charged per day based on the monthly rate; he also the deposit would be refunded after the car was returned and that it could take as long as 3 months for the deposit amount to be credited back to my credit card. I returned the car on 9/5/23, it was accepted without complaint. When I received my August credit card statement I discovered I was charged an additional $850 on 8/27/2023. On 10/25 I called Airport Car Rental about the charges to my card; 10/26 they replied by text that I was due a partial refund; I replied by text I was due a larger refund based on the days I had the car; they replied they would check and get back to me. Since then they have not responded to either my phone calls or my text messages. Today I contacted my credit card company, they confirmed nothing had been refunded on the second $850 charge and that the $300 deposit also was not refunded, however because the charge was more than 90 days old they are unable to assist with processing the refund.I want Airport Car Rental, *** to refund the $300 deposit amount to my credit card.

    • Initial Complaint

      Date:11/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WORST CAR RENTAL PLACE EVER!!!! Do not go here! I've been renting a ****** matrix for 3 months and they charged me 400 a week. The car recently broke down on me and I was told I can get a replacement but when I went to the office they told me I can't until they figure out why the car broke down. It's been 3 days and I still haven't got my replacement so I went up to the office to ask for my receipts because they told me I'm behind ***** which makes no sense and the worker told me he can't give me my receipts so I contacted ***** the "boss" and he blocked my phone number.

    Airport Car Rental is NOT a BBB Accredited Business.

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