ComplaintsforAirport Car Rental
Auto Rentals and Leasing
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A $300 deposit was taken and not returned even after they said that they owed the money back. And it was a valid claim. Its been two months now no money and always given the runaround. I think this is a money laundering scam business because they have no good business, illegal practicesInitial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a car from airport car rental on two separate occasions whereby on the first occasion which occurred on November 6th I got into a car accident and the other driver was the responsible party we exchanged information and his insurance company is processing a claim to repair the damage to the car however they have not returned my security deposit because the claim has not yet been fully processed and I explained to them that it's not my responsibility at this time because the other party is the responsible party for the accident then I went to the car again on March 16th and the car was returned 2 days late and I asked them to please give me a receipt indicating the entire amount that was owed on the car so that I could have the final bill they said that they could not do that because they didn't know if there were any outstanding parking tickets or any other charges that would be included and they further said that they had to charge me for 3 days because it was after 9:00 a.m. even though I rented the car at 3 pm and I have not received any of the return of the deposits on either car rental as of yet I would like to return the $300 that was the original amount for my deposit for the first rental and I would like them to return the balance of the deposit if I am not able to pay the $60 so that I can have my deposit backInitial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
January of this year I rented a car from airport rental car on *******, 500$ deposit and $310 fort the week $75 for each day over eight.(I went to Days trip days over $$150) to be removed from deposit.I rented the car without seeing it that day cause I came in lunch break was in rush.Later that day I came back to get at night, I see car on street. I then text and call company no answer or return call. The car smelled it had no k**** on AC or heater, the radio didn't work, and it had no ceiling light two see. I took home going to hear from them but no response. So I keep the car cause I needed to get back and forth to work. When I return the car the receptionist a rude man said I would get my 350$ deposit back in a week. Two weeks past and nothing so I call the guy wants receipt so I send it via phone. He says I should by Tuesday the 13 of Feb. Here it is the 16 and everyone I call, I get a run around either the guys with boyfriend or out of town.With the economy the way it is, their causing a hardship on my end waiting on my money they tied up in a rental.Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was told 3 days upon returning car I would receive my deposit back didn't happen when I called to inquire employee was not helpful gave me another date that money would be returned didn't happen so I called again said he couldn't help to go into office so I did days later only to be told he can't give me no help in returning my deposit that the boss would be in on Friday .not only not receiving any help from the employee who rented me the car and took my deposit , being unprofessional using foul language it's been two weeks and haven't been given my deposit back or any information of when I should be receiving itInitial Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rented a Car 11/11/2023 Returned the Vehicle and the merchant failed to return the deposit of $300. Merchant is Unresponsive.Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am DOD contractor working overseas in ******. On Jan 10 ***** . I have flight from ********* to ****** airport in **********. My flight cancelled on that date by *********. I had reservations for rental car from Fox Rental car through Expedia. Lufhannsa after canceled my flight rescheduled for the next day 11 Jan *****. So I could pick up my car because something happened out of my contract. *** and Expedia refuse to refund my money which I paid by my credit card before on 10/24/2023 . And me never get or pick up any car from them and they denied my refund.Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/28/23 I rented a car from Airport Car Rental, **** The rate was $850/month plus a separate $300 deposit, both were charged to my credit card. I told the rental agent I expected to return the car on 9/5/23, he told days over a month would be charged per day based on the monthly rate; he also the deposit would be refunded after the car was returned and that it could take as long as 3 months for the deposit amount to be credited back to my credit card. I returned the car on 9/5/23, it was accepted without complaint. When I received my August credit card statement I discovered I was charged an additional $850 on 8/27/2023. On 10/25 I called Airport Car Rental about the charges to my card; 10/26 they replied by text that I was due a partial refund; I replied by text I was due a larger refund based on the days I had the car; they replied they would check and get back to me. Since then they have not responded to either my phone calls or my text messages. Today I contacted my credit card company, they confirmed nothing had been refunded on the second $850 charge and that the $300 deposit also was not refunded, however because the charge was more than 90 days old they are unable to assist with processing the refund.I want Airport Car Rental, *** to refund the $300 deposit amount to my credit card.Initial Complaint
11/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
WORST CAR RENTAL PLACE EVER!!!! Do not go here! I've been renting a ****** matrix for 3 months and they charged me 400 a week. The car recently broke down on me and I was told I can get a replacement but when I went to the office they told me I can't until they figure out why the car broke down. It's been 3 days and I still haven't got my replacement so I went up to the office to ask for my receipts because they told me I'm behind ***** which makes no sense and the worker told me he can't give me my receipts so I contacted ***** the "boss" and he blocked my phone number.Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
About 6 weeks ago I rented a car from Airport Car Rental. I was attracted to their low prices & long term availability. I commuted from my home in ***** to their lot in Point Loma & was quickly rushed through signing paperwork. I gave a $300 deposit & paid $745 (give or take$25) for a month of use with one of their cars. When I asked which car I would be driving I was told that I could choose between a **** Fiesta (compact) or a ****** Corolla (economy). I was told the ****** was nicer & had tinted *************** everything etc. so I chose (what is across all normal boards), the nicer of the two, the Corolla. I was given the keys and pointed down a dirt road. When I approached then vehicle I could see obvious body damage. Zip ties, duct ************ holding the frame together, dents the size of ***************************** dinner plates speckled throughout & rope(?). I opened the door, climbed in & it smelled of ******************* I started it up and it sounded like a lawn mower. I'm not snooty or shallow but this was an eyesore & sounded like it was going to short out or dissemble itself if I dared accelerate. I took a chance and drove it to the top where the office hut was & said I would like to change my choice of cars to the **** because this car was a joke. There was no way the Fiesta was worse than this thing. I was told by the man that because he had already sent the paperwork to be processed he wouldn't be able to switch out car until later that week. I was assured that ******** friends had just driven it to ***** & back & it ran fine & not to worry. I huffed but said, "ok, I'll be in touch in the next few days to coordinate a time when I can come back down & make the swap.". He said ok & then I was off in the car that would almost ruin my entire life. Want to hear more? Call me. Too much to type. It involves 10 cops, my very first arrest, a near kidnapping and 2 ER visits. Oh and many more surprises! All due to this lovely car and the rental company from h***Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am an International freshman from ********* doing my undergraduate studies in Biomedical Engineering at *************************. My roommate, 2 other friends, and I were visiting ********* for our spring break and we rented a car from this particular car rental place (**** *********************) on the 8th of March 2023. The manager explained to us that a 500 dollar hold will be put on my credit card which we used to rent the car for a week and he'd remove it afterward. The rental amount for the car for the 2 days was ****** USD. He told us it is completely safe and that he would refund the 500-dollar hold that they put on my credit card a week after I returned the car. I read and signed the documents and took pictures of him, the car rental, and the car itself. I will attach the documents to the complaint. I returned the car on the 10th of March. He never lifted the hold from my credit card and now it is been charged. I have been in contact with this person from a week after I returned the car to this day and he blocked my number. He asked me for my ID and I sent that to him as well. I called him from my roommate's number and he said to call him again in a day to arrange the refund. He then blocked my roommate's number as well. As an international student who's working a job to barely earn money for daily expenditures, this has been really affecting me mentally. I contacted the San *********************** and they advised me to make a complaint with the Better Business Bureau. I have 3 friends as witnesses to the whole event and I hope to get my money back as soon as possible. Thank you so much!
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Customer Complaints Summary
31 total complaints in the last 3 years.
8 complaints closed in the last 12 months.