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Business Profile

Debt Consolidation Services

Accredited Debt Relief

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Accredited Debt Relief's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* For Damages, bullying and harassment.Not setting an actual Parenting Plan as a Family Attorney. Going against a Mother to Reduce Child Support from the (Father) Party He's Representing.

      Business Response

      Date: 04/16/2025

      Ms. *******-********,

      We have been unable to locate you in our system.  We urge you to ensure you have contacted the correct company as we provide assistance with debt relief, not legal services.

      Sincerely,

      Accredited Debt Relief

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for debt consolidation program in 2024 and I have yet to see results. I dont think whoever is working on my account is working on it. I am 9 payments in the rear on one of my credit cards. There is no way you are telling me that you have not been able to get resolution on my account. I know other individual who have used National Debt Relief and they told me there resolutions went pretty fast. If you guys cant get going on mines I want to cancel the program and take my business elsewhere. I want a call back from the person who is actually working on my account to get resolution. I am aware that they have not attempted to contact any other creditors on my account accept one. If I cant get a response or o I dont get a call back I will be consulting an attorney as this program seems to be a sham.

      Business Response

      Date: 03/06/2025

      Ms. *************************** you for the opportunity to address your concerns.


      A thorough review of your program was completed as it relates to the issues you addressed in your communication.


      Review of your program confirmed that you have approved a resolution on one of your enrolled accounts.  This resolution is ongoing and was approved less than one month into your enrollment, exceeding expectations.


      At the time of your enrollment the proper expectations were set that you could expect to see your first resolution within three to six months, and then others subsequently as funds had the opportunity to accumulate in your dedicated account.  ********************** has exceeded these expectations.


      We have scheduled to have an account manager reach out to address any remaining concerns.


      Sincerely,
      Accredited Debt Relief 

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked to be removed from the call list and they continue to call me every day. Emon is the name of the person calling me and he is extremely aggressive. I do not want to be contacted anymore and I will not be using their services so they are wasting their time. I have blocked numerous numbers but Emon and accredited call me from different numbers. At this point it is harassment. I want it to stop.

      Business Response

      Date: 02/20/2025

      Ms. *****, 


      Thank you for the opportunity to address your concerns.


      We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.


      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/31/2025 I spoke with a ***resentative named N ********* made it very clear several times that I did not want any loans or my credit pulled. I was only calling to inquire about the debt resolution program! I checked my email to find out he ran a credit loan without my permission to Above lending & I dont know what else honestly but I immediately called back to make a formal complaint & cancel everything. I want them to correct this as soon as possible and have those inquiries removed immediately as they were not authorized & I want to know what is going to be done about this! This *** that ***resented FIVE Lakes law lied & I need help having something done about this! Thanks in advance

      Business Response

      Date: 02/15/2025

      Ms. *******, 


      Thank you for the opportunity to address your concerns.


      We are happy to see you have had the opportunity to address your concern with an account manager.  Should you have any remaining questions please do not hesitate to contact us.


      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:01/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a citi account ending in 6425 that was suppose to get added to my debt relief program. I do not know what happened to this account and why it wasnt added. Portfolio recovery associates has taken over the account and there is a lawsuit filed against me. I have no idea why this account was left out but since I am not able to add it in the program due to legal filing, I would like to get permanent billing adjustment. This is not fair to me as I have put my debt into the hands of this company and have accumulated an outside debt on behalf of the company. This should have been taken cared of. Thank you

      Business Response

      Date: 02/02/2025

      Ms. ****************************** you for the opportunity to address your concerns.


      A thorough review of your program was completed as it relates to the items you addressed in your communication.


      At the time of this review you are enrolled into the program.  You have one offer pending your review for approval.


      Review confirmed that all accounts included on your enrollment agreement are currently being serviced as part of your program.  While it is possible to add additional debt after enrollment, it is contingent upon that debt meeting the requirements to do so.  


      Records reflect that you had the opportunity to address this concern with an account manager.  Should you have any additional questions, please do not hesitate to contact us.


      Sincerely,
      Accredited Debt Relief 

    • Initial Complaint

      Date:01/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to this company to explore options. Decided it wasnt for me. Now I keep getting calls from different numbers multiple times a day despite blocking and ignoring. Sometimes no answer is an answer, and the repeated calling from different numbers is starting to border on harassment. Please add me to your Do Not Call list and stop contacting me. Thank you

      Business Response

      Date: 01/21/2025

      Mr. ***************************** you for the opportunity to address your concerns.


      We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.


      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became unemployed 1/2/2025. Beyond Finance debt relief had ****** just sitting in my account and the 1/6/2025 took another ****** put of my account I want that money returned to me. ******** from that company said my money would be returned in 5-7 days now this supervisor named ****** is stating they pulled out my money for their fee? I want it back they are crooks

      Business Response

      Date: 01/20/2025

      Ms. ********, 

      Thank you for the opportunity to address your concerns.  

      Our records confirm that a refund in the amount of $109.56 was issued on January 7, 2025.  

      We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions, please do not hesitate to contact us.

      Sincerely,

      Accredited Debt Relief 

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Accredited Debt Relief for information on August 19, 2024. I declined their services. I told them NOT to call me and NOT to give my information out. They have done both. They have called me several times after that and as of 12/28/2024 they have given my information out to other debt relief companies. I have received no less than 10 phone calls in the past week from other companies I never contacted. They were the ONLY ones I called. I want them to receive some form of penalty for doing this. I also am on the DO NOT CALL list.

      Business Response

      Date: 01/20/2025

      Ms. *************************************** you for the opportunity to address your concerns.


      We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.


      Sincerely,
      Accredited Debt Relief

      Customer Answer

      Date: 01/21/2025

      Please be advised that not only have THEY called me, they have given my information out online to other debt relief agencies. I WANT MY INFORMATION WITHDRAWN FROM THE SITE THEY GAVE IT OUT TO. THEY DID NOT HAVE PERMISSION TO SHARE MY INFORMATION AND THEY DID BECAUSE I HAVE RECEIVED NO LESS THAN 20 CALLS FROM OTHER ************** THEY WERE THE ONLY ONES I CONTACTED. 

    • Initial Complaint

      Date:11/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seeing all these complaints, I would also like to added to your Do Not Contact list. You seem to have a bad habit of contacting people that do not want to do business with you, and you wont take take their contacts out, unless BBB is involved. Hence Im asking here for you to not contact me.

      Business Response

      Date: 11/24/2024

      Mr. ************************** you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have entered your information to our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't even finish the online application and decided I didn't want to do this. Before I got out of the site my phone rings with a call from Accredited. I did talk with them but decided I would contact them if interested. They have called me 19 times and each time I block the number. They continue to call and from 10 different numbers. I finally told them I was going to call police for harassment. I just want them to put me on a "DO NOT CALL" list and never call me again.

      Business Response

      Date: 11/22/2024

      Ms. *********** ,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    Accredited Debt Relief is BBB Accredited.

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