ComplaintsforAccredited Debt Relief

Debt Consolidation Services

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Initial Complaint
05/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
contacted this company for more information about their debt relief program. after researching the company I decided this was not for me. emailed the rep and told him that i was not interested and to remove me from there list. since then I have been getting 5 to six calls a day from different numbers from this company. I just want the calls to stop. Not interested in their program.
Business response
06/06/2024
****************,

Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
05/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I inquired about the program and decided to not proceed but now I get called everyday from different numbers and the hang up before I can even answer and tell them to stop calling. I've blocked the numbers but they just call from a different number later. Some days it's like four or five calls but they are so quick I literally can't even answer them if I wanted to. I'm tired of being harassed and my blocking doesn't work since they keep changing numbers
Business response
05/10/2024
Mr. **************************** you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have ensured your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************
Initial Complaint
04/30/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have asked to be removed from calling list several times. Please stop calling me.
Business response
05/07/2024
Mr. ************************** you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Initial Complaint
04/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I spent 45 minutes going over the phone with an agent. After, I was approved for a Debt Consolidation. The agent said he would read the agreement over the phone and wanted me to immediately sign up. Was VERY high pressure. He stated that it is company policy NOT to send the agreement in writing and I had to sign up immediately without written documentation. They want you to agree, start sending them money, all without getting anything in writing.
Business response
05/06/2024

Mr. *********,

Thank you for the opportunity to address your concerns.

We regret if there was any miscommunication during your enrollment conversation. Our agents diligently ensure they complete a thorough review of your enrollment agreement with you. During this process you receive the documentation and our agent completes the joint review to offer the opportunity for you to ask any questions real time. At the conclusion of the review, you then have the opportunity to move forward with enrollment or take additional time to review the document on your own.

Your feedback is a valuable tool as we work continuously to improve the customer experience.

Sincerely,
Accredited Debt Relief
Initial Complaint
04/11/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A while ago I applied to Accredited Debt Relief just to inquire for a quote. After the conversation I had with them I decided that their program was not a good fit for me so I made sure to let them know. They keep calling trying to convince me to enroll and even sending me mail letters. I called and requested to not be contacted again and that I was not interested.After a few weeks the calls had stopped but then they started again. At this point I started to block their numbers but for some reason they keep trying to contact me using different phone numbers and the mail letters started to be mailed to me again.I want the Accredited Debt Relief to stop all contact including calls, texts, emails and mail letters.
Business response
04/25/2024
Ms. *********************************** you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Initial Complaint
04/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company still continues to call me even after that said I would be put on their no-call list. Stop harassing me!!
Business response
04/09/2024
******************,

Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
04/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A few weeks ago, I reached out to this company for information regarding debt relief/consolidation. When I mentioned I was not interested after hearing their sales pitch, the tone of the sales person changed to very rude and condescending so I hung up. I now get multiple calls a day every single day and it is getting tiresome. If I tell a company I am not interested and to stop calling, the least they can do is comply. I feel they are a predatory company who are more interested in money and less interested in helping the people who call them for help.
Business response
04/09/2024
********************,

Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We regret that you were not satisfied with your interaction. Rest assured your feedback is a valuable tool we utilize in our efforts to improve the customer experience. We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************

Customer response
04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
03/31/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was looking for help with debt relief. I called them answered a bunch a questions and we hung up I wasn't sure if I wanted to do this and now that I have read the reviews. I decide that I don't. Also, after received many calls within minutes on several days. Definitely don't want to do this.I want to be put on the Do Not Call List.
Business response
04/09/2024
**************,

Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
03/27/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
After checking to see if I would qualify for debt consolidation, I decided to go a different route. Accredited will not stop calling me numerous times a day. Each number I block, but they wont stop. This is harassment! Please stop calling me!
Business response
04/03/2024
******************,

Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
03/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was just wanting to get information on potentially getting debt relief, but I keep getting calls from them even though I said to add my on Do Not Call list. Also when I spoke with the agent, I said I dont want to talk further and she kept engaging in conversation and saying she just has four questions and etc. I finally had to just say Im sorry Im hanging up please take me off this list. It was pretty annoying and made me feel bad for having to do that to their call agent. Please REMOVE ME from the call list.
Business response
04/02/2024
**********,

Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.

We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,
Accredited Debt Relief
Customer response
04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************

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