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ComplaintsforAccredited Debt Relief
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company calls constantly from known and unknown numbers. They are very aggressive in their approach to have a customer sign up to their program. The aggressiveness and relentless approach from this company is very off putting and I fear it adds unnecessary pressure to an individual already in financially vulnerable state.Business response
07/07/2024
**************,
Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After looking at this website they started calling me within one minute and have called me 3 times from 3 different numbers in the past 30 minutes AND texted me. REMOVE ME FROM YOUR LIST AND STOP CALLING AND TEXTING ME. DELETE MY INFORMATION.Business response
07/05/2024
************,
Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has continued to call me, on a recorded line, several times and will not take me off their calling list. I have asked them at least 3 times to take me off their list and to NOT call me again, but they keep calling. They call at least 10 times a day, and when I finally answer, I tell them to take me off the list again. Instead of saying "OK" they say "can I ask why" I tell them no and they persist asking why I am asking to be taken off their list. At this point this is harassment.Business response
07/03/2024
*******************,
Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
contacted this company for more information about their debt relief program. after researching the company I decided this was not for me. emailed the rep and told him that i was not interested and to remove me from there list. since then I have been getting 5 to six calls a day from different numbers from this company. I just want the calls to stop. Not interested in their program.Business response
06/06/2024
****************,
Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefCustomer response
06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
05/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I inquired about the program and decided to not proceed but now I get called everyday from different numbers and the hang up before I can even answer and tell them to stop calling. I've blocked the numbers but they just call from a different number later. Some days it's like four or five calls but they are so quick I literally can't even answer them if I wanted to. I'm tired of being harassed and my blocking doesn't work since they keep changing numbersBusiness response
05/10/2024
Mr. **************************** you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefCustomer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************
Initial Complaint
04/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have asked to be removed from calling list several times. Please stop calling me.Business response
05/07/2024
Mr. ************************** you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I spent 45 minutes going over the phone with an agent. After, I was approved for a Debt Consolidation. The agent said he would read the agreement over the phone and wanted me to immediately sign up. Was VERY high pressure. He stated that it is company policy NOT to send the agreement in writing and I had to sign up immediately without written documentation. They want you to agree, start sending them money, all without getting anything in writing.Business response
05/06/2024
Mr. *********,
Thank you for the opportunity to address your concerns.
We regret if there was any miscommunication during your enrollment conversation. Our agents diligently ensure they complete a thorough review of your enrollment agreement with you. During this process you receive the documentation and our agent completes the joint review to offer the opportunity for you to ask any questions real time. At the conclusion of the review, you then have the opportunity to move forward with enrollment or take additional time to review the document on your own.
Your feedback is a valuable tool as we work continuously to improve the customer experience.
Sincerely,
Accredited Debt ReliefInitial Complaint
04/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A while ago I applied to Accredited Debt Relief just to inquire for a quote. After the conversation I had with them I decided that their program was not a good fit for me so I made sure to let them know. They keep calling trying to convince me to enroll and even sending me mail letters. I called and requested to not be contacted again and that I was not interested.After a few weeks the calls had stopped but then they started again. At this point I started to block their numbers but for some reason they keep trying to contact me using different phone numbers and the mail letters started to be mailed to me again.I want the Accredited Debt Relief to stop all contact including calls, texts, emails and mail letters.Business response
04/25/2024
Ms. *********************************** you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company still continues to call me even after that said I would be put on their no-call list. Stop harassing me!!Business response
04/09/2024
******************,
Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have re-entered your information to our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefCustomer response
04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A few weeks ago, I reached out to this company for information regarding debt relief/consolidation. When I mentioned I was not interested after hearing their sales pitch, the tone of the sales person changed to very rude and condescending so I hung up. I now get multiple calls a day every single day and it is getting tiresome. If I tell a company I am not interested and to stop calling, the least they can do is comply. I feel they are a predatory company who are more interested in money and less interested in helping the people who call them for help.Business response
04/09/2024
********************,
Thank you for the continued opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We regret that you were not satisfied with your interaction. Rest assured your feedback is a valuable tool we utilize in our efforts to improve the customer experience. We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefCustomer response
04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Customer response
04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Contact Information
4370 La Jolla Village Dr Ste 920
San Diego, CA 92122-1277
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Get a QuoteCustomer Complaints Summary
73 total complaints in the last 3 years.
64 complaints closed in the last 12 months.