Complaints

This profile includes complaints for Accredited Debt Relief's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Accredited Debt Relief

  4370 La Jolla Village Dr Ste 920 San Diego, CA 92122-1277

  
• 

  Accredited Debt Relief

  4835 Eastgate Mall San Diego, CA 92121-1978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me today because I was looking in to consolidation loan telling that it would have no effect on credit they lied and in there report was inaccurate on the reason why thy just straight out lied about why they did not want to consolidate they just wanted me to settle with creditors there not in it to loan money I made it very clear that I can pay off the current payments weren't a problem I was just trying to save money this company is a joke. If this is what the bbb does well mafia comes to mind companies that makes money off payments. This will be on social media.

  

  Business Response

  Date: 11/03/2023

  ******************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  At the time of your discussion with the enrollment agent you were reviewed for both options.  We were unable to move forward with the consolidation loan option, and presented the debt settlement option to you.  We understand and respect that this was not an option you wished to pursue.
  
  
  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

  Customer Answer

  Date: 11/03/2023

  this business is making up stories there was no option. There correspondence was not true. They lied  on there response. I don't think I even like the BBB for covering for a crocked company. I'm just mad about there reasoning they were sending out a email that was click ND paste. They told me that they wouldn't do business with me due to delinquent accounts. That is a lie! I don't want anything to do with this company and will make sure anyone I know dose business with them. And your  company sticks up for them

  

  Business Response

  Date: 11/15/2023

  ******************,
  
  
  Thank you for the continued opportunity to address your concerns.
  
  
  At the time of your conversation with an agent you were reviewed for all options available.  The agent themself does not make the determination on which options are available to you based on information gathered. The agent presented all qualified options at that time.
  
  
  We apologize for any frustrations.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally, I sought to consolidate student loans and somehow Accredited received my info from that process. Since then, I have paid off a substantial amount and I no longer require assistance. I work in an ******************** and am bombarded with calls daily from different numbers from the same person at Accredited. I have asked them not to call, especially when I'm with patients, and the guy (****************** believe) ignores my requests and rambles on. When I hang up, they call back an hour later. It's straight up harassment at this point and needs to stop before I purse other means of action.

  

  Business Response

  Date: 10/27/2023

  **************,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inquired on their website about possible debt consolidation but decided not to proceed. I did not even finish the application process but did receive a call within minutes of closing the browser. Since then I have been receiving multiple calls a day at all hours for weeks now. I have repeatedly told them to stop calling me and that I do not want their services but they persist. This absolutely is harassment.

  

  Business Response

  Date: 10/24/2023

  ****************,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

  Customer Answer

  Date: 10/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on Tuesday 9/26 and spoke with ******* about using their service. After he recieved our private info he said he was going to call me back but never did. Now i feel this company is a scam. I left a voicemail also. What else really makes me uneasy is the fact there are different numbers everytime i go to website and all numbers go to ********* voicemail.

  

  Business Response

  Date: 10/24/2023

  Ms. ********, 
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  Our records indicate that the agent made three efforts to reach out regarding this matter.  We regret that he was unable to connect with you.  Should you still be interested and wish to discuss your options, we would be happy to have an agent reach out to you.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about services through Accredited Debt Relief and chose almost immediately not to pursue. I asked them repeatedly to remove me from their marketing emails, phone calls, and any outreach otherwise yet I continue to receive phone calls. Most of the time a the person hangs up the phone when I answer and I call the number back to AGAIN ask to be removed from the call list. This is a violation of my myriad requests and has crossed over to harassment. This is a warning to anyone seeking to engage with Accredited. They wont stop harassing you even when you ask.

  

  Business Response

  Date: 10/24/2023

  ************,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

  Customer Answer

  Date: 10/24/2023

  This has been told to me on multiple occasions and has been a lie every time. I do not accept this as a reasonable response to my complaint. 

  

  Business Response

  Date: 11/03/2023

  ************,

   

  Thank you for the continued opportunity to address your concerns.  We are eager to put you mind at ease.  Please rest assured that your request has been honored.  If there is a specific resolution you would like, we would be eager to learn of it to see if we can accommodate.

   

  Sincerely,

  Accredited Debt Relief

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with someone at Accredited Debt Relief about debt settlement and ultimately decided not to go through with the process. I have been receiving 5-6 phone calls a day. I finally told the caller to put me on the Do Not Call list and she kept talking. I finally just hung up. I just want to be placed on the Do Not Call list.

  

  Business Response

  Date: 10/24/2023

  ************,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an online form for more information from Accredited Debt Relief several months ago. In the time since then I've told them I do not want their services but they have called non stop, several times per day, for months. Well over a hundred calls. From different phone numbers every time. A legit company would not do this and certainly wouldn't spoof a new phone number with each call.

  

  Business Response

  Date: 10/24/2023

  ************************,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked multiple times to be removed from the call list and they have not removed me.

  

  Business Response

  Date: 10/24/2023

  **********,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

  Customer Answer

  Date: 10/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam! I looked up a debt management company that is located in ********** and came across, Consumer ***************** Services in ** but when I called them, Accredited Debt Relief picked up and started to email me as soon as I gave my email. She said she has to qualify me for the program. I told her that nonprofit counselors provide free evaluation first and not try to qualify me for any additional programs. Did not want to answer my questions instead she was just interested in getting my personal information. When I did not provide it she got upset and hung up. This place is a scam, and they are not a nonprofit to help people out of debt. I don't even know why they exist.

  

  Business Response

  Date: 10/24/2023

  Ms.**********,
  
  
  Thank you for the opportunity to address your concerns.  In an effort to review your concerns, we used the contact information provided to search for interactions.  Using the information provided, we were unable to locate any.  Should you still have concerns, please provide us with your full name or additional contact information.  
  
  
  We look forward to being of assistance to you.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested information about debt consolidation from Accredited Debt. I talked to a representative and decided not to proceed. Since then, they have been calling me several times a day and have been doing this for weeks now. I have answered several times and asked to be placed on the do not call list for this company and have asked them to STOP Calling me. Since then it has not stopped. Instead- each time I tell them Im not interested the lady badgers me and continues to ask why Im not interested. Its absurd. times and told them to take me off whatever list they have and STOP calling me. Not only that but it seems they have given my contact information to other companies who also continue to call me with debt relief offers. This is a violation. I never gave permission for this. Im also asking that they stop sharing my information.

  

  Business Response

  Date: 10/24/2023

  **************,
  
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.
  
  
  We have ensured your contact information has been placed on our Do Not Contact list. We have additionally added your information to opt out of any sharing.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief