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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
National Funding IGNITE regularly send me a "card" with my name and account number offering "up to $500,000 in as little as 24 hours."I did not EVER consciously "Opt-in" to receiving these advertisements. I am a multi-time victim of Identity Theft and have filed a Federal Report to this effect. I DO NOT wish to receive these unwanted and dangerous solicitations. Given my personal history, these solicitations are easy prey for those who perpetrate identity theft. Upon review of the offer there is NO WAY to opt-out or to discontinue receiving these solicitations. After calling them directly and being placed on hold for more than 30 minutes there is also NO WAY to request removal from their marketing campaign. Please help me to get out of this dangerous practice.
Business response
07/12/2024
We mail to select business owners to make them aware of our funding choices available for their business. You received our letter with an offer to apply for working capital because your business was prequalified based on information we received from external list providers. Since you have indicated you do not want to receive such offers, we have removed you from our mailing list. Please allow 60 days for the change to take effect.
Thank you
Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Every month this business sends me the same mail to my business mailbox advertising its services.I don't want this business to keep sending mail to my business address located at:*************************************************. We are not interested.Thanks.Business response
06/04/2024
Hello,
Thank you for reaching out to us with your feedback. We mail to select business owners to make them aware of our funding choices available for their business.You received our letter with an offer to apply for working capital because your business was prequalified based on information we received from external list providers. Since you have indicated you do not want to receive such offers, we have removed you from our mailing list. Please allow 60 days for the change to take full effect.
Thank youCustomer response
06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a letter from the company with my name on it. I have given no company permission to advertise my business or sell my information. This would be considered solicitation if correct. I do not want to receive anymore letters from National Funding.Business response
01/12/2024
Hello **********************,
We have received your request and removed you from our marketing list. Please allow 60 days for the change to fully take effect.
Customer response
01/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
11/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Violation 12 CFR Part **** - Fair Debt Collection Practices Act (Regulation F)I've requested a most recent statement on my account and no response has been provided.Business response
11/20/2023
Hello,
We are in receipt of Complaint ID: ********. We will respond directly to the customer at the email address provided.
Thank you
Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My buisiness ******** Appliance Repair LLC and personal name *********************** is being solicited continually without my permission. I want my buisiness name and my name along with our information removed from their mailing list, as this has put my company at risk for fraud.Business response
11/13/2023
Mr. ******,
We have received your request and removed you from our marketing list. Please allow 60 days for the change to fully take effect.
Thank you
Initial Complaint
08/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company has sent me information to me under my company name to get me to apply for funding. I would like to be removed from their mailing list as I did not authorize solicitation to my company. My company is now at risk for fraud!Business response
08/25/2023
Please see the attached letter for our response.Initial Complaint
05/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a letter from the company with my business name on it. I have given no company to advertise my business or sell my information. This would be considered solicitation if correct. I do not want to receive anymore letters from National Funding. I do not consent to the collection, use, and disclosure of my personal information by any company including BBB.Business response
05/25/2023
Hello and thank you for reaching out. Unfortunately I am unable to locate you in our system as we index by business name. I want to opt you out and code Do Not Mail but need to speak to you. At your earliest convenience, please call me at ************.
Thank you,
*****************************
Director of Compliance & FraudInitial Complaint
05/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My business is being solicited to without permission via unsecure ** mail and I would like my business, my name and information removed from any further solicitation from this company. Any one could have open the mail and activated a credit card in my business name.Business response
05/10/2023
Hello,
Thank you for reaching out and letting us know that you no longer wish to receive our marketing materials. I tried to telephone you but your voicemail box is full.
I have personally removed you from our mailing list. Please let me know if I can be of further assistance.
*****************************
Compliance Director
Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My business is being solicited to without permission and I want my business and my name and information removed. Any one could have open the mail and activated a credit card in my business name.Business response
05/10/2023
Hello,
I am unable to locate you in the system. Please respond to this secure message with the name of your business that is receiving the marketing mailers. Once I have that, I can unsubscribe you. And I wanted to assure you that the "credit card" is not real and has no monetary value as stated on the communication.
Looking forward to hearing back from you so that I my assist.
*****************************
Compliance DirectorInitial Complaint
04/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My business is being solicited without my consent and i do not give permission for my name or business to be solicited and i would like it to stop.Business response
04/21/2023
Dear ******************,
Thank you for alerting National Funding that you no longer wish to receive solicitations. At your request, you have been coded Do Not Solicit. The change could take up to 30 days to go into effect.
Regards,
Compliance Department
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Get a QuoteCustomer Complaints Summary
116 total complaints in the last 3 years.
11 complaints closed in the last 12 months.