We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

NationalFunding
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for NationalFunding's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NationalFunding has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business is being solicited to without permission via unsecure ** mail and I would like my business, my name and information removed from any further solicitation from this company. Any one could have open the mail and activated a credit card in my business name.

      Business Response

      Date: 05/10/2023

      Hello,

      Thank you for reaching out and letting us know that you no longer wish to receive our marketing materials.  I tried to telephone you but your voicemail box is full.

      I have personally removed you from our mailing list. Please let me know if I can be of further assistance.

      *****************************

      Compliance Director

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business is being solicited to without permission and I want my business and my name and information removed. Any one could have open the mail and activated a credit card in my business name.

      Business Response

      Date: 05/10/2023

      Hello,

      I am unable to locate you in the system.  Please respond to this secure message with the name of your business that is receiving the marketing mailers.  Once I have that, I can unsubscribe you.  And I wanted to assure you that the "credit card" is not real and has no monetary value as stated on the communication.

      Looking forward to hearing back from you so that I my assist.

      *****************************
      Compliance Director

    • Initial Complaint

      Date:04/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business is being solicited without my consent and i do not give permission for my name or business to be solicited and i would like it to stop.

      Business Response

      Date: 04/21/2023

      Dear ******************,

      Thank you for alerting National Funding that you no longer wish to receive solicitations.  At your request, you have been coded Do Not Solicit. The change could take up to 30 days to go into effect.

      Regards,

      Compliance Department 

    • Initial Complaint

      Date:04/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove False negative statement from ALL CREDIT BUREAUS AND DATA COMPANIES that report red flag on my accounts affecting me negatively in all matters

      Business Response

      Date: 04/17/2023

      Dear ************,

      We attempted to locate an account using the information you have provided and are unable to locate one. Please contact us directly at ******************************** so we may gather additional information and address your concerns.

      Regards,
      National Funding
      Compliance Department 

    • Initial Complaint

      Date:04/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from the company with my business name on it. I have given no company to advertise my business or sell my information. This would be considered solicitation if correct. I do not want to receive anymore letters from National Funding.

      Business Response

      Date: 04/11/2023

      Thank you for letting us know that you no longer wish to receive our marketing materials.  I have coded your account as Do Not Mail.  Please allow up to 30 days for the changes to take effect.

      Regards,

      *****************************

      Compliance Director

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from the company with my business name on it. I have given no company to advertise my business or sell my information. This would be considered solicitation if correct. I do not want to receive anymore letters from National Funding.

      Business Response

      Date: 03/21/2023

      Dear *************************,

      Thank you for alerting National Funding that you no longer wish to receive solicitations.  At your request, you have been coded Do Not Solicit. The change could take up to 30 days to go into effect.

      Should you require further assistance, please feel free to contact me directly.

      Regards,

      *****************************

      Compliance & Fraud Director

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business is being solicited to without permission and I want my business and my name and information removed. Any one could have open the mail and activated a credit card in my business name.

      Business Response

      Date: 03/21/2023

      Dear ***************************,

      Thank you for notifying National Funding that you no longer wish to receive our mailers. I have coded your account as "Do Not Solicit"; please wait up to 30 days for the change to take effect.

      Should you require further assistance, feel free to reach out to me directly.

       

      Regards,

      *****************************

      Director, Compliance & Fraud

    • Initial Complaint

      Date:03/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like for this company to not send me soliciting information about my business. JLM EXPRESS PROCESS SERVICE LLC. I have asked them already.

      Business Response

      Date: 03/20/2023

      Dear **************,

      Thank you for taking the time to advise us that you no longer wish to receive our mailings.  I have removed you from our solicitation list - please allow up to 30 days for the change to take effect.

      Should you require further assistance, please feel free to contact me directly.

       

      Regards,

      *****************************

    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and asked to be removed from the mailing list and I continue to receive offers of $300k for *************** and this needs to stop. I do not want to receive this information and it is a risk to my company as I don't need these solicitations in a mailbox for credit card thieves to get ahold of. National Funding needs to cease and desist with it solicitations to Civil Built, LLC.

      Business Response

      Date: 03/16/2023

      Dear ******************,

      Thank you for reaching out. I have personally verified that the account under Civil Built has been opted out of all marketing solicitations. Please allow 30 days for the change to take effect.

      We apologize for the inconvenience and should you need further assistance, please feel free to contact me directly.

       

      Regards,

      *****************************

      Director, Compliance & Fraud

    • Initial Complaint

      Date:02/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked this company on numerous occasions to cease and desist soliciting me with ANY and ALL offers for funding. I've also filed a complaint with the BBB and the company said the issue had been resolved. It has not been resolved. I received another offer for funding today (see attached). I will also be filing a complaint with the *** and the ********************************* following this message. On the following page I'm required to check a box saying that I agree that the BBB can use and share my personal information. Although I'm forced to check this box in order to submit this complaint, for the record I DO NOT CONSENT TO THE THIRD CHECK BOX THAT SAYS I AGREE TO THE USING MY INFORMATION.

      Business Response

      Date: 02/09/2023

      Dear ******************,

      I apologize that you were sent another solicitation. I have verified that you are coded as a "do not contact" account.  I am tracking down how the mailer was sent in error in order to prevent it from happening in the future.  I am including my direct telephone number should you need to contact me with any further questions.

      Sincerely,

      *****************************

      Director, Fraud & Compliance

      National Funding

      ************

    NationalFunding is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.