Reviews
This profile includes reviews for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromMARY H
Date: 10/31/2024
1 starThe data I received from them contained inaccurate information and included data for people other than the ones I searched for. I could find more accurate information using ****** searches. They charge ~$30 for 1 month, but if I wanted to download any report I would be charged more. As I was canceling the membership they offered free reports and only $16.95 a month. I read the *** report from 2014 about their practices and the fine they had to pay. They are still using the same fraudulent practices in 2024. Why are they able to continue? Is there any hope of a refund?
Instant Checkmate
Date: 11/04/2024
Dear ****,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromLonnie D
Date: 10/30/2024
1 starI used Instant Checkmate one time to compare results from another service. I made absolutely sure to use the "one time" service, and not apply for recurring or continued usage.Checking my card charges, I see that Instant Checkmate automatically signed me up for ongoing service, with a monthly charge!!Customer service refunded the second month charge. But the first month charge is MORE than the advertised charge for a "one time" search.That is fraud and theft. I just called to cancel, let's see if they honor the request and cancel as their customer service personnel said!Instant Checkmate
Date: 10/31/2024
Dear ******,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromRenee J.
Date: 10/20/2024
1 starAfter inquiring about quotes for monthly contracts, i got a nasty email saying I abused their community rules and they were cancelling my account. I wrote them back and told them I didn't know what they were talking about since I was inquiring about an account, and I didn't have one. I have used them in the past but told them I'd be glad to take my business elsewhere. Very disappointed in the direction this company taken.Instant Checkmate
Date: 10/22/2024
Dear *****,Instant Checkmate is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these ******** the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).Your account was determined to be in violation of our Terms of Use. We have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromSANDRA B
Date: 09/13/2024
1 starThey falsely claim that they can provide records when in reality they either can't because they are dependent on other organizations to provide the information or they simply want your money and will say anything to get it.I went to their website and requested a research on a certain individual. As with each question they asked me to answer, they claimed to have all sorts of records on the person researched when in reality they did not.A total waste of time and money as the report did not provide any information at all other than the person's name, date of birth, address and family ************* false advertising. Do not fall for it.Instant Checkmate
Date: 09/17/2024
Dear ******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromLaurentina A
Date: 09/04/2024
1 starFalse advertisement: I went to this website to find Military Records for my mother in laws deceased husband, paid $31.00 for this membership and they did not provide military records. I called and the representative stated they do not provide those records and I explained to her that their website indicated they did. She asked me for a screenshot of their web page and email their "support" office. I was able to cancel my membership, and thankfully, I am awaiting the refund.Instant Checkmate
Date: 09/06/2024
Dear **********,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromMary M.
Date: 09/02/2024
1 starYou are automatically charged every month unless you proactively cancel the account. My bad I did not know for months that I was being charged. Their bad business practice, the irony that people use this service to search criminal backgrounds is not lost on me.Instant Checkmate
Date: 09/04/2024
Dear *****************************,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromJesse S
Date: 08/14/2024
1 starThis is a garbage company that doxes people's personal information for profit. They sell individuals personal home addresses, phone numbers, emails, family members etc. all without prior consent.Instant Checkmate
Date: 08/16/2024
Dear *****,Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.After a thorough investigation, we were unable to locate a report with the information provided. In order to meet these expectations, please provide other email addresses, physical addresses, or phone numbers that you may have used to help validate your identity. That information will only be used to process your request. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromChristy E
Date: 07/26/2024
1 starCharged my account 4x in 2 months out of the blue. Called them to fix it and get my money back/reimbursed for fraudulent charges. Was put on hold EIGHT TIMES even after I gave them invoice #, transaction ID, $$.$$ charged, and all information they asked for. They could not locate my email or any charges that had occurred. They could only locate my cancellation from 2018, which was from same email, btw. They took my phone #, my email, and told me they would escalate and I would hear from them in no less than ***** hours. Its been 5 days. No word. I also tried to cancel per the directions on their site before my charges went thru or before I get charged falsely again, and the site locked up making it impossible to cancel online. So I called them and cancelled and attempted tp cancel online per their instructions and no luck. I recall it took forever to cancel in 2018, so why would I be opening up another account and why werent they able to find me when I talked to them in person. EIGHT TIMES BEING PUT ON HOLD IS RIDICULOUS!!!!!! And still dont have my 4 charges fraudulently taken from my bank account reversed. They did not seem inclined to be very helpful over phone. Felt very m7ch like a scam business only interested in STALLING. Felt like they were waiting for my phone to disconnect so I would get tired of waiting and tell them to forget about it. NOT A CHANCE. Stay clear and as far away from Instant Checkmate business as much as possible.Instant Checkmate
Date: 07/30/2024
Dear *****************************,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded the last 3 months of charges back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportInstant Checkmate
Date: 07/30/2024
Dear *****************************,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded the last 3 months of charges back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromKatherine F
Date: 05/30/2024
1 starInstant checkmate. Did not provide ANY INFO AT ALL. WILL NOT REFUND. DONT USE. Do not even read my emails, do not use. Did not help me find my daughter! Waste of money. Do not use. They will NOT REFUND.Instant Checkmate
Date: 06/03/2024
Dear *************************************,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.We can confirm that the charges linked to your payment method were disputed, creating a chargeback. A chargeback simply means that the account is in dispute with your financial institution, and you should follow up with them directly regarding any refund concerns. This membership was immediately cancelled and disabled, and no further charges will be applied. Additionally, as a result of the dispute, this account will be inaccessible going forward. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromME M
Date: 05/28/2024
1 starContinued to charged despite my cancellation and refused to refund.Instant Checkmate
Date: 05/30/2024
Dear *******,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to May 28, 2024.We can confirm that the account has been canceled and refunded back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
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