ComplaintsforSan Diego Chrysler Dodge Jeep Ram

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2017 Dodge Journey to be repaired. It was sent for diagnostic on 6/17. They supposedly sent info to insurance on this day. On Friday my service advisor, ******** went out sick. On Monday 6/24 I spoke to another advisor name ****. She advised me on the recorded line that the mechanic and ******** did not do their job and nothing was submitted and half of the problem was missing in the report. I then had to threaten to take this farther. After two weeks and multiple threats I received my car yesterday. It was not washed, my window still doesnt work and now I have to pay to take it somewhere else to make sure they installed everything correctly.

  Business response

  07/11/2024

  It appears that the vehicle's repairs were authorized by the customer's extended warranty and is currently being worked on. 

  Customer response

  07/12/2024

  CarMax and Assurant have tried to reach this company to further the investigation and the service advisor ******** has blocked my phone number and no one will answer. My car now has even more problems and is gushing gas out of the tank while on.

  Business response

  07/12/2024

  It is really unfortunate that the vehicle is continuing to have issues. But the technician replaced the upper radiator hose, front drive shaft, intermediate shaft and front door window switch. There were no repairs conducted near the gas tank or any fuel components that would cause the vehicle to leak fuel. If the customer would like to have the vehicle towed into our dealership, we will gladly diagnose it for them. 

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had to bring my jeep to the dealership 4 times to get one thing fixed. They have charged me almost 2k and nothing has been fixed. I have tried to reach out multiple times wit no response. I have even text the service person who gave me her personal cell. She told me do NOT text me agiain when I expressed my frustration with this company.

  Business response

  03/26/2024

  This customer originally brought in his vehicle in December 2023, for a burnt smell. Upon inspection the technician found the water pump leaking coolant. The repair was covered by the vehicle's extended warranty. The customer was only responsible for his $300 deductible. Since then the customer has returned two times, for the same concern, has gone on two test drives with a technician and has not been able to duplicate the concern. The customer at no point has paid $2,000 or any amount close to that. The vehicle is no longer leaking coolant, is not over heating and we have not been able to duplicate the customer's concern. We are not refunding the customer any amount. 

  Customer response

  03/27/2024

  the smell has not gone away. It still happens to this day. They are lying! They made these repairs by guessing what the problem may be. When they cant figure it out, they just dont respond. Ive dealt with 2 service individuals. Both didnt respond when I reached out to let them know the issue had not been fixed. Horrible customer service. Just take a look at the reviews for this place. Theyre real bad!

  And I not trying to get the money my #Warranty covered. I want the $300 for the deductible as well as the $100 they charged to change filters in my vents that also did absolutely nothing.  The fact theyre running a #Warranty scam here should be enough. 
  

  the hack service woman  thats probably a little to old to be dealing with customers states twice, my mechanic smelled the burning smell, so I know youre not crazy when we get your car in Ill personally take a test ride that never happens because like the fist service rep she has issues getting back to customers.

  this Place is shady and rips poeple off. They also throw blame onto the customer when called out. Just go take a look at their ****** and yelp reviews. IM NOT THE FIRST WITH THIS ISSUE. 

  Business response

  03/27/2024

  The vehicle presents no mechanical malfunctions and operates as designed. As stated in the previous reply. The customer went on two test drives with a technician and was unable to duplicate the burning smell. The vehicle was inspected and nothing that could cause a burning smell was found. No refund will be provided. The customer has been banned from San ********************** CDJR for sending the advisor prophane and insulting messages. 

  Customer response

  04/04/2024

  she is straight up lying! The smell was present the last time I test drove with technician the smell was present and he told the lying service department lady. It was only when he test drove alone that he said he couldnt duplicate the smell. (If he even took a test drive) on top of that. They already charged me over $1000 to replace a water pump and gasket. They said the smell would stick around for a couple weeks. This was December. 
  

  just take a look at the reviews for this place. They are a bunch of hacks who have no idea what theyre doing. Reviews on all platforms have more 1 star reviews than anything else. 
  

  this place rips people off and then trys to blame the customer. 

• Initial Complaint

  03/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I went in today to purchase a used vehicle with the list price of $26,777. When we decided to move forward with the purchase, the pricing provided had a non-optional security system included in the purchase price of an incremental $1885. Our lead of interest in the vehicle was submitted from a listing on cargurus website. Upon questioning if this is false advertising of a list price with the dealership manager **** and sales person *****, the dealer noted that a footnote was included on their own website. We were prepared to purchase the vehicle today at the price listed but feel like we were bait and switched. If a dealership is receiving leads through a 3rd-party site, are the responsible for accuracy of listing? As a consumer, any lead source that connects me directly to a business I feel should be accurate and pricing honored. We are afraid of missing out on this vehicle, and losing more value on our trade in because of our misalignment on final price due to this incremental cost. Screens shots and text conversations are submitted

  Business response

  03/29/2024

  We have no problem acquiring another one for you and all adds are optional.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To whom it may concern,I am writing to file a formal complaint against San Diego Chrysler Dodge Jeep, ram regarding my purchase of a car on October 7, 2023. The purchase agreement included an anti-theft device, SWAT, for which I paid $1,295.00. Regrettably, despite this payment, I have not received the promised installation of the anti-theft device.I have diligently reached out to San Diego Chrysler Dodge Jeep, ram seeking resolution, specifically requesting a refund due to the non-fulfillment of the agreed-upon service. Unfortunately, my request for a refund has been denied, leaving me in a situation where I have paid for a service that has not been provided.I believe this situation not only violates the terms of our contract but also raises concerns about the integrity of San Diego Chrysler Dodge Jeep, ram business practices. I urge the Better Business Bureau to investigate this matter promptly and facilitate a resolution that includes the refund of the aforementioned amount.Thank you for your attention to this matter.Sincerely,********************************* ************

  Business response

  01/31/2024

  This was handled today before I even saw this he is in process of being refunded.

  Customer response

  01/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The General sales manager ********************* resolved this issue. The ****************** are the ones causing the frustration and this complaint. 
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 1/19/24 my 2016 jeep Cherokee was brought in for a diagnostic test costing roughly $230. I provided the info that a check engine light was currently on, that it intermittently shuts off, and provided the code associated. Upon inspection, service adviser states the tech found a bad injector on cylinder 2 and confirmed the code present, and recommends repairs totaling $1600. I declined repair at the time and went to retrieve my vehicle to discover the check engine light was now flashing and extreme vibrations and misfires were felt. I notified the service provider of the issues, indicated that the condition was significantly worse than when I had dropped it off, and requested to know if the technician had completed the diagnostic/reassembly correctly. This condition was not stated to me beforehand. The advisor spoke with the tech who stated he was not surprised and only provided the solution to complete the repair at the quoted price instead of address my concerns. The vehicle was left in a condition not safe to operate. On (1/20/2024) - issues were still present and included smoke from unburned fuel. Upon disassembly and inspection I discovered that the technician had replugged the #2 cylinder injector sensor (as is required for reassembly), but deliberately left the #4 and #6 injector sensors unplugged to cause a significant amount of misfires. During further inspection, I uncovered damage to my fuel rail and my engine now registered 6 separate codes instead of the previous 2.At best, the tech was untrained and grossly negligent in fulfilling all the requirements of the diagnostic I paid for, increasing the opportunity to cause significant damage to my vehicle and harm to me while operating it (in addition to the damage to a nearly $400 fuel rail); at worst the tech deliberately avoided attaching the sensors to exasperate the issue, attempting to force paying for repair, further putting my vehicle and I in direct harm. Manager has not reached back out.

  Business response

  01/28/2024

  We are sorry and disappointed with the customers experience. We will reach out to the customer to inform them that they will be refunded the diagnosis fee. 

  Customer response

  02/02/2024

  I have yet to receive any further correspondence from the business to include contact or refunds.

• Initial Complaint

  01/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used 2019 Raptor about a year ago from this dealership. The online description said that it was not involved in an accident and provided a Carfax report. I paid them over $59000 for the Truck. Recently, I went to trade in my Truck and was told that it was involved in an accident that showed up on other car reports, excluding ******. I was told that dealerships run multiple car reports to ensure that all information is accurate. I was told that SDCDJ has access to all car reporting agencies and should have provided me with accurate information.

  Business response

  01/23/2024

  We tried to contact ************** a couple times to see if we could buy the Raptor (Preowned Manager) but no returned call. I pulled up original Carfax shows no accident and is signed by **************. I ran another when this was received stills showed none. I can't say what another one said at that time because we were going off Carfax history. We are more than happy to try and see what we can do for him if he would like.

  Customer response

  01/27/2024

  I returned ******************* message and left him a message for the date of the purchase, VIN and sales person. I asked him to return my call but did not receive one. As mentioned in my original complaint, I was told by dealers who will accept my truck as a trade in that they check both CARFAX and Experian autocheck to confirm the condition of the vehicle. This is standard in the industry, which I did not know at the time. CARFAX continues to show no accidents while Experian shows an accident. I should have been showed both reports. I was only shown CARFAX

  Business response

  02/02/2024

  My understanding is that he is coming in Monday to sell it back to us

  Customer response

  02/06/2024

  Im still trying to make arrangements to go down to San Diego. However, fair market value for the vehicle without an accident is over $40k. He said that he would only be willing to give me $38k for the truck to make things right. I owe $39k on the vehicle. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My jeep went in for warranty repair on 10/4/2023. I have paid two car payments and I am nearing my third that is due and my car is still under repair. Meanwhile I have contacted Jeep three times in the past week with no return call. After reading about the lemon law, I realize that 30 days is the acceptable time frame for a warranty repair. We are on day 63. I have not had a vehicle and have been using uber and paying to use other vehicles. I would appreciate an update on my vehicle and reimbursement for the time that has exceeded the 30 day window of repair.

  Business response

  12/13/2023

  The customer has been constantly updated by her advisor. Parts had a big delay and technician has a backlog of vehicles to do in order that they arrived. Also, her rear diff ended up needing more parts and that increased the delay. Hoping to get done today.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought car in for service October 10. The service department will not return my phone calls. I have received no information regarding when my car will be ready. My service advisors name is **** and she will not return my calls. They have received payment from my insurance company yet they will not release my car. Please help me get my car back. I am alarmed at how they take payment but will not return car.

  Business response

  12/11/2023

  The repairs on this vehicle were completed on Tuesday December 5th, 2023. The vehicle has been picked up by customer on that same day. 

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle from SDCDJR in January 2023 that was Certified Pre Owned. In August, the car overheated and broke down causing us to bring it in. The dealership quoted us $6,000 to have the engine oil cooler fixed, while $5100 was for labor and $700 was for parts. We got a second opinion and it could be done multiple other places for $700 total, so we had it towed from the dealership to another autobody shop. We also bought two warranties through the dealership and they claim zero things fell in the warranty. We then got everything they said was wrong fixed and it still was broke, so it was an engine issue. It broke down in the middle of the street and then we had it towed to the dealership. The dealership said they didn't trust that the other autobody shop did a good job and need to redo their work. They will not contact us or answer any questions about our car (or even answer the phone/return our calls) and it has been in the shop for a month and a half. They sold us a lemon car and we are seeking lawyers to get our money back, but it would be helpful to understand what they are doing to our car. We have only driven **** miles on it since buying it back in January.

  Business response

  11/21/2023

  Customer came in 08/18/2023 with ***** miles with concern of coolant reservoir tank is overflowing with foam and vehicle is overheating. We found the oil cooler failed and mixed coolant and oil. We recommended replacing the oil cooler, other parts and flushing the engine and coolant systems for an estimate of over $5000.00. Customer decided to have oil cooler replaced elsewhere and that is all the other shop did. Soon after driving, the intermix sludge is still an issue and may have damaged the engine. Customer got what they paid for $700.00. Now it is back with more problems created by customer prolonged driving.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traded in my Lexus SUV early April for a Jeep Wrangler. Within 3 days my brand new car broke. The dealership was so quick to swap out this vehicle with another new one. Which I agreed to. It is now July and Im getting fines sent to me for the Lexus they took ownership of about not paying HOV tickets. Now Im receiving DMV notices about the Lexus is a pass due registration. Keep in mind I do not own this vehicle as of April 2023 and were in July 2023. Ive reached out to the sale person. Ive emailed and nothing it being resolved. No one calls me I just keep getting bills or notices of a car the purchase out of loan.

  Business response

  07/05/2023

  At time of sale/Trade-in a release of liability is signed by the customer and a copy should be given for their records, so she should have that as well as a copy of the 262 *** transfer form/Bill of sale/POA showing when she traded the vehicle in. These documents can be used for proof of release of liability on the trade-in vehicle.
  
  *** will auto-generate any and all *** notices to the name and address listed on the *** record (this is why we use a release of liability when needed if the vehicle has not been re-sold). We re-sold the Lexus (Morenos trade-in) and the registrations was completely transferred out of her name and to the new buyer on 6/21/23.
  
  The toll violation she has pictured was taken care of immediately as soon as she contacted the Dealership of the issue I personally mailed out payment to the toll agency on 6/20/23 and can provide proof of that.
  
  There are no further issues with Ms. ************* trade-in (Lexus) and she has been completely removed from the *** record.

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