Complaints

This profile includes complaints for San Diego Chrysler Dodge Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  San Diego Chrysler Dodge Jeep Ram

  777 Camino del Rio S San Diego, CA 92108-3513

• 

  San Diego Chrysler Dodge Jeep Ram

  7303 Clairemont Mesa Blvd San Diego, CA 92111-1101

• 

  San Diego Chrysler Dodge Jeep Ram

  8265 Vickers St Ste A San Diego, CA 92111-2119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with the company 04/13. We started running into issues with vehicle the dealer likely new about prior to selling the car. Car alarm goes off randomly at all times, including in the middle of the night.

  Business Response

  Date: 04/23/2025

  Please bring in so we can rectify issue. See **** ***** in service.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/2/24 I noticed that my Jeep was having issues. I described this (with video) to the customer service rep I was assigned to.I stated that while pulling out of drive, it seemed to be “slipping” out of gear and would not accelerate, failing power.I also noted the ABS lights and mentioned that as well. I took it SDDJR that day.I was finally able to get my Jeep back on 1/7/25. A total of 36 days they had my vehicle. Took it in 4 times.The vehicle was released to me 3 times, before my 4th time I had to drop it off.I was driving with my dog and in the middle of a busy intersection, the Jeep again lost power therefore not fixed at all.I almost got into a major accident because of it. It was incredibly reckless of SDDJR to put me in real physical danger when they released my car that is not safe.So what was the end problem they ended up finding,4 times? A cracked axle. I want to know why they could not initially diagnose a cracked axle? Originally, I was charged about $1,300.00 for sensor replacements/cleaning and diagnostic but was not fixed what was wrong. They failed to identify the issue the first time and thus charged me all this time and effort along the way. So when this is all said and done, to get these 2 axles replaced it was $4,476.54 and thus making my grand total $5,776.54.I was told that my car was test driven 22 miles (!). Why?The final kicker, I was told by the service rep that after this 22 mile test drive as they were turning the car off, they got another sensor error so you can clearly see a pattern here. With a full evaluation at $250 they should be able to tell me everything.Even things that are not “needed”, that were not specifically attached to this axle issue. When I was waiting to hear back on the status of my vehicle, I received three calls/texts from a 3rd party when it was in their possession to BUY MY JEEP! SDDJR gave my number out to a 3rd party without permission! They mislead, deliberately or not, on the cost of repairs for my car.

  Business Response

  Date: 01/22/2025

  Mr. ****** has been informed that there are occasions when a vehicle has multiple failing components and unfortunately that is determined after a replaced component begins to operate properly and begins to detect another failing component. Which is what occurred on Mr. ******'s vehicle. Unfortunately, Mr. ******'s vehicle no longer has an active warranty making the necessary repairs expensive. Due to the cost of the repairs, we provided Mr. ****** a discount of $471.17 on his approved repairs. In addition, replaced the front brake pads and resurfaced the front rotors on his vehicle. Bringing his total discounts and savings to $1,021.67. It is unfortunate that Mr. ****** feels the way he does. But we have tried to go above and beyond to accommodate Mr. ******. 

  Customer Answer

  Date: 01/23/2025

  I reject this nonsense response.
  
  For them to try and cover themselves by saying they gave me "extra" anything is rubbish. I did NOT authorize those "extras" that were explained.
  
  Once again, my questions regarding why this was not found to start the first time and why they provided a 3rd party company with my phone number was not addressed.
  
  This is clearly a pattern in which they just couldn't seem to find the problem, but they did find a way to string me out for weeks for thousands of dollars until they did. I would have ONLY authorized what needed to be FIXED the FIRST time, instead of being constantly jerked around for a month as they kept finding "oh yeah, here's something else and that is an additional $."  Well of those "something else's", they were not the issue. To me as a consumer, this is misleading. It is getting me to pay for things I never needed and then when they made those changes. 
  
  It is a matter of TRUST by the customer that these types of things don't occur. If they occur, OWN YOUR MISTAKES LIKE ADULTS. People take their cars in because they TRUST they will be given straight answers the FIRST time. You dont go to the dentist with a sore tooth and they amputate your arm right?
  
  Mr. Peralta and his staff with either shrewd in deliberately stringing out additional charges which is criminal or they were extremely incompetent in finding the issue and releasing my car when it clearly was a danger to drive and should have never been released to me which is reckless and this type of practice needs to be identified so that others will not fall for the same scheming.
  
  Please check the attachment here. You can see on this invoice that they could not "DUPLICATE THE CONCERN" the first time I brought it in.
  
  I assume this BBB complaint will not result in anything but further dishonesty and greed from the company, but I will do everything I can to bring this issue out to the public so that others don't get ripped off by such blatant stupidity.
  
  

  Business Response

  Date: 01/28/2025

  Unfortunately, diagnoses are not as simple as we would like. We understand the customer's frustrations and have done our best to accommodate him. There is nothing more that we can offer the customer at this time. 

  Customer Answer

  Date: 01/30/2025

  "Unfortunately, diagnoses are not as simple as we would like. We understand the customer's frustrations and have done our best to accommodate him."

  Their reply.

  Notice they never addressed either of the main questions. Pathetic and poor business tactics.

  Awful.

   

   

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer sold me a service package that did not cover my vehicle. They told me a check for the whole amount I paid would be sent to me in the mail. I was later told I had to come in and sign papers. When I went in I was told I didn't need to come in and I could do everything remotely. I was told a check would be sent to the bank. When the check arrived at the bank the bank said they could not deposit it because it had not been filled out properly. The amount was also far less then what I paid for services package. When I called to let them know the check was Unusable they said they would call me back and never did. I have called back multiple times and they refuse to refund any money to me or answer my calls.

  Business Response

  Date: 10/08/2024

  This has been processed through Mopar. They sent check directly looks like in beginning of August,  it was cancelled on our side late July and Mopar does the refund. As for full amount it is prorated on time you had it and use of it. Having an issue trying to save and put in a file in this but be more than happy to send a pic directly to customer. if they wish.
  
  

  Customer Answer

  Date: 10/08/2024

  where is the check?

  Business Response

  Date: 10/09/2024

  
  Hi. I reached out to Mopar. Here is the chat transcript. The check was generated on Aug. 1 2024 for the amount of $953.01 and it went to the finance source because the loan was not paid off. If he is wondering why he himself never received a check that is why. For the amount, he stated he has been trying to cancel it for two years but it shows that he had used the Mopar product that he purchased in his Vin summary 4 times. The last times he used it was March 2024 and I didn't receive a cancellation until July.
  

   

  Thank You,

  Lili ******

  Customer Answer

  Date: 10/09/2024

  I had to use it they didn't give me the option to cancel it. I had to figure out that was even a possibility after months of chasing the different rabit holes I was sent down.

   Even though I should be refunded the whole amount and 2 thousand extra for all of the wasted time and added stress I m willing to except the prorated amount. 

  There is no credit for the amount to the loan the check was not sent correctly and they said they could not deposit it. Which I have told the managers multiple times but I either don't get a response at all of I'm told its someone else's proplem.

   

  You can see for yourself, there was not a 

  Deposit or a credit of any type other then my usual payment.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied to me about a service package I purchased and now refuse to refund I money.

  Business Response

  Date: 09/24/2024

  I am sorry. But we do not have a vehicle in our system registered under that customer name or customer phone number. Can you please provide a VIN? 

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2017 Dodge Journey to be repaired. It was sent for diagnostic on 6/17. They supposedly sent info to insurance on this day. On Friday my service advisor, ******** went out sick. On Monday 6/24 I spoke to another advisor name ****. She advised me on the recorded line that the mechanic and ******** did not do their job and nothing was submitted and half of the problem was missing in the report. I then had to threaten to take this farther. After two weeks and multiple threats I received my car yesterday. It was not washed, my window still doesnt work and now I have to pay to take it somewhere else to make sure they installed everything correctly.

  Business Response

  Date: 07/11/2024

  It appears that the vehicle's repairs were authorized by the customer's extended warranty and is currently being worked on. 

  Customer Answer

  Date: 07/12/2024

  CarMax and Assurant have tried to reach this company to further the investigation and the service advisor ******** has blocked my phone number and no one will answer. My car now has even more problems and is gushing gas out of the tank while on.

  Business Response

  Date: 07/12/2024

  It is really unfortunate that the vehicle is continuing to have issues. But the technician replaced the upper radiator hose, front drive shaft, intermediate shaft and front door window switch. There were no repairs conducted near the gas tank or any fuel components that would cause the vehicle to leak fuel. If the customer would like to have the vehicle towed into our dealership, we will gladly diagnose it for them. 

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had to bring my jeep to the dealership 4 times to get one thing fixed. They have charged me almost 2k and nothing has been fixed. I have tried to reach out multiple times wit no response. I have even text the service person who gave me her personal cell. She told me do NOT text me agiain when I expressed my frustration with this company.

  Business Response

  Date: 03/26/2024

  This customer originally brought in his vehicle in December 2023, for a burnt smell. Upon inspection the technician found the water pump leaking coolant. The repair was covered by the vehicle's extended warranty. The customer was only responsible for his $300 deductible. Since then the customer has returned two times, for the same concern, has gone on two test drives with a technician and has not been able to duplicate the concern. The customer at no point has paid $2,000 or any amount close to that. The vehicle is no longer leaking coolant, is not over heating and we have not been able to duplicate the customer's concern. We are not refunding the customer any amount. 

  Customer Answer

  Date: 03/27/2024

  the smell has not gone away. It still happens to this day. They are lying! They made these repairs by guessing what the problem may be. When they cant figure it out, they just dont respond. Ive dealt with 2 service individuals. Both didnt respond when I reached out to let them know the issue had not been fixed. Horrible customer service. Just take a look at the reviews for this place. Theyre real bad!

  And I not trying to get the money my #Warranty covered. I want the $300 for the deductible as well as the $100 they charged to change filters in my vents that also did absolutely nothing.  The fact theyre running a #Warranty scam here should be enough. 
  

  the hack service woman  thats probably a little to old to be dealing with customers states twice, my mechanic smelled the burning smell, so I know youre not crazy when we get your car in Ill personally take a test ride that never happens because like the fist service rep she has issues getting back to customers.

  this Place is shady and rips poeple off. They also throw blame onto the customer when called out. Just go take a look at their ****** and yelp reviews. IM NOT THE FIRST WITH THIS ISSUE. 

  Business Response

  Date: 03/27/2024

  The vehicle presents no mechanical malfunctions and operates as designed. As stated in the previous reply. The customer went on two test drives with a technician and was unable to duplicate the burning smell. The vehicle was inspected and nothing that could cause a burning smell was found. No refund will be provided. The customer has been banned from San ********************** CDJR for sending the advisor prophane and insulting messages. 

  Customer Answer

  Date: 04/04/2024

  she is straight up lying! The smell was present the last time I test drove with technician the smell was present and he told the lying service department lady. It was only when he test drove alone that he said he couldnt duplicate the smell. (If he even took a test drive) on top of that. They already charged me over $1000 to replace a water pump and gasket. They said the smell would stick around for a couple weeks. This was December. 
  

  just take a look at the reviews for this place. They are a bunch of hacks who have no idea what theyre doing. Reviews on all platforms have more 1 star reviews than anything else. 
  

  this place rips people off and then trys to blame the customer. 

• Initial Complaint

  Date:03/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went in today to purchase a used vehicle with the list price of $26,777. When we decided to move forward with the purchase, the pricing provided had a non-optional security system included in the purchase price of an incremental $1885. Our lead of interest in the vehicle was submitted from a listing on cargurus website. Upon questioning if this is false advertising of a list price with the dealership manager **** and sales person *****, the dealer noted that a footnote was included on their own website. We were prepared to purchase the vehicle today at the price listed but feel like we were bait and switched. If a dealership is receiving leads through a 3rd-party site, are the responsible for accuracy of listing? As a consumer, any lead source that connects me directly to a business I feel should be accurate and pricing honored. We are afraid of missing out on this vehicle, and losing more value on our trade in because of our misalignment on final price due to this incremental cost. Screens shots and text conversations are submitted

  Business Response

  Date: 03/29/2024

  We have no problem acquiring another one for you and all adds are optional.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to file a formal complaint against San Diego Chrysler Dodge Jeep, ram regarding my purchase of a car on October 7, 2023. The purchase agreement included an anti-theft device, SWAT, for which I paid $1,295.00. Regrettably, despite this payment, I have not received the promised installation of the anti-theft device.I have diligently reached out to San Diego Chrysler Dodge Jeep, ram seeking resolution, specifically requesting a refund due to the non-fulfillment of the agreed-upon service. Unfortunately, my request for a refund has been denied, leaving me in a situation where I have paid for a service that has not been provided.I believe this situation not only violates the terms of our contract but also raises concerns about the integrity of San Diego Chrysler Dodge Jeep, ram business practices. I urge the Better Business Bureau to investigate this matter promptly and facilitate a resolution that includes the refund of the aforementioned amount.Thank you for your attention to this matter.Sincerely,********************************* ************

  Business Response

  Date: 01/31/2024

  This was handled today before I even saw this he is in process of being refunded.

  Customer Answer

  Date: 01/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The General sales manager ********************* resolved this issue. The ****************** are the ones causing the frustration and this complaint. 
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:01/20/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/24 my 2016 jeep Cherokee was brought in for a diagnostic test costing roughly $230. I provided the info that a check engine light was currently on, that it intermittently shuts off, and provided the code associated. Upon inspection, service adviser states the tech found a bad injector on cylinder 2 and confirmed the code present, and recommends repairs totaling $1600. I declined repair at the time and went to retrieve my vehicle to discover the check engine light was now flashing and extreme vibrations and misfires were felt. I notified the service provider of the issues, indicated that the condition was significantly worse than when I had dropped it off, and requested to know if the technician had completed the diagnostic/reassembly correctly. This condition was not stated to me beforehand. The advisor spoke with the tech who stated he was not surprised and only provided the solution to complete the repair at the quoted price instead of address my concerns. The vehicle was left in a condition not safe to operate. On (1/20/2024) - issues were still present and included smoke from unburned fuel. Upon disassembly and inspection I discovered that the technician had replugged the #2 cylinder injector sensor (as is required for reassembly), but deliberately left the #4 and #6 injector sensors unplugged to cause a significant amount of misfires. During further inspection, I uncovered damage to my fuel rail and my engine now registered 6 separate codes instead of the previous 2.At best, the tech was untrained and grossly negligent in fulfilling all the requirements of the diagnostic I paid for, increasing the opportunity to cause significant damage to my vehicle and harm to me while operating it (in addition to the damage to a nearly $400 fuel rail); at worst the tech deliberately avoided attaching the sensors to exasperate the issue, attempting to force paying for repair, further putting my vehicle and I in direct harm. Manager has not reached back out.

  Business Response

  Date: 01/28/2024

  We are sorry and disappointed with the customers experience. We will reach out to the customer to inform them that they will be refunded the diagnosis fee. 

  Customer Answer

  Date: 02/02/2024

  I have yet to receive any further correspondence from the business to include contact or refunds.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2019 Raptor about a year ago from this dealership. The online description said that it was not involved in an accident and provided a Carfax report. I paid them over $59000 for the Truck. Recently, I went to trade in my Truck and was told that it was involved in an accident that showed up on other car reports, excluding ******. I was told that dealerships run multiple car reports to ensure that all information is accurate. I was told that SDCDJ has access to all car reporting agencies and should have provided me with accurate information.

  Business Response

  Date: 01/23/2024

  We tried to contact ************** a couple times to see if we could buy the Raptor (Preowned Manager) but no returned call. I pulled up original Carfax shows no accident and is signed by **************. I ran another when this was received stills showed none. I can't say what another one said at that time because we were going off Carfax history. We are more than happy to try and see what we can do for him if he would like.

  Customer Answer

  Date: 01/27/2024

  I returned ******************* message and left him a message for the date of the purchase, VIN and sales person. I asked him to return my call but did not receive one. As mentioned in my original complaint, I was told by dealers who will accept my truck as a trade in that they check both CARFAX and Experian autocheck to confirm the condition of the vehicle. This is standard in the industry, which I did not know at the time. CARFAX continues to show no accidents while Experian shows an accident. I should have been showed both reports. I was only shown CARFAX

  Business Response

  Date: 02/02/2024

  My understanding is that he is coming in Monday to sell it back to us

  Customer Answer

  Date: 02/06/2024

  Im still trying to make arrangements to go down to San Diego. However, fair market value for the vehicle without an accident is over $40k. He said that he would only be willing to give me $38k for the truck to make things right. I owe $39k on the vehicle.