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Business Profile

Online Retailer

Zebit Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Zebit Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zebit Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zebit Inc

      9920 Pacific Blvd Suite 150 PMB #5733 San Diego, CA 92121

    • Zebit Inc

      1902 Wright Pl Fl 2 Carlsbad, CA 92008-6583

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's been almost 6 months. And it still continues to say on the web that the financial platform is still under maintenance. They always give the same response to all emails:"Hello, Thank you for your email. Financing has been temporarily paused while we are addressing matters with our Platform. This is not related to your account status. At this time, we do not have a timeframe as to when this issue will be resolved. We apologize for any inconvenience this may have cause."

      Business Response

      Date: 03/25/2024

      Unfortunately, we currently do not have an update regarding access to our platform. We apologize for the disappointment.

    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with my payments on my account, and it was passed to a third party (**********).I was willing to pay the collection company, however I noticed the balance was higher than expected so I asked for a verification of the debt amount before setting up a plan.They then came back to me weeks later and told me they were no longer handling the account and to contact Zebit as they have it again. I did this via email but have received no response.I am looking for a way to make payments towards the account.

      Business Response

      Date: 03/25/2024

      We have responded to the customer with the amount owed and explanation, which was the correct amount forwarded to ***********.  Due to the customer disputing the amount and stating that it was paid off, *********** has sent the account back to us. We have verified with the customer that they are still unable to log in to pay and are working with our IT Team so the customer has access to make payments.

    • Initial Complaint

      Date:02/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Zebit for a few years and have been a very loyal customer. Ive never missed a payment or had any issue. For the past 6 months or more, I cannot purchase anything. Not through financing or just a regular purchase. *** reached out many times to see if the company is out of business and get no response. The website and app are still active, but theyve seemingly disappeared. I feel that long time customers deserve some level of communication at the very least.

      Business Response

      Date: 03/07/2024

      Hello *********,

      On 10/27/23 we responded to the last email that was sent to us. Financing has been temporarily paused while we are addressing matters with our Platform. Your account is active. This is not a reflection of your account. At this time, we do not have a timeframe as to when this issue will be resolved. We apologize for any disappointment this may have cause.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Royal Carribean Gift card. I am unable to locate in email and have requested on numerous occasions to have them resend and have not been able to reach anyone via email. I have sent upwards of 13 emails requesting it be sent. To resolve issue I just would like resent. Order number for item is ********* and email associated with account is ***********************

      Business Response

      Date: 02/06/2024

      Thank you for contacting Zebit.  We have previously responded to the email associated with your Zebit account emailing you a copy of your eCertificate.

       

    • Initial Complaint

      Date:01/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been making payments on my Chromebook consistently. I could understand if I never paid on it at all but that wasn't the case This was my first and ONLY purchase on zebit ever. I had financial issues at some point and it was either pay my rent or pay zebit. They shut my account down for non payment even though I notified them by phone that I was financially in a tough spot. I contacted them about my account and they simply stated they wouldn't reinstate my account at all for one single occurrence completely outside of my control. They really don't care or consider any thing.

      Business Response

      Date: 01/16/2024

      The customer's account is written off to a third party.  We are unable to reinstate your account due to your account going to collections. I understand the amount that was past due.  Customers are given plenty of opportunity to make payments in a timely manner.  Zebit also sends payment reminders on a regular basis. Once an account has an invoice in default for 90 days or more, Zebit will send the account to a third-party collection agency.  This process is followed for all accounts.  We understand that decisions like this are disappointing for customers, but the decision cannot be changed.

    • Initial Complaint

      Date:12/29/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My last order was fully paid off on December 4 of 2023. Ever since after that, it says the sites under maintenance and no orders can be put through to be paid in full or financed. I received a vague email in response, but I would like a definite answer as to when this problem will be fixed and I can place orders. Its been almost a year.

      Business Response

      Date: 01/05/2024

      Financing has been temporarily paused while we are addressing matters with our Platform. This is not a reflection of your account. At this time, we do not have a timeframe as to when this issue will be resolved.

      Customer Answer

      Date: 01/05/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:12/13/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to make any purchases using Zebit. I am unsure about whats going on with the company if they are going out of business since there is no information. I feel they are not being honest to their customers. If they are going out of business please let the customers know. First the ecertificates were unavailable now you you cant make purchases since it says site is under maintenance for over 5 months.

      Business Response

      Date: 12/20/2023

      Thank you for contacting us. We understand your frustration and have previously responded to the email you sent us advising that financing has been temporarily paused while we are addressing matters with our Platform.  Please note this is not related to your account.  

       Please respond back to the email if you have any additional questions or concerns.

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has a statement that they will provide transparency to their customers and at this point that is a false statement and should be removed. The company is clearly going out of business and using vague legal statements in order to avoid the issue. I have rewards that will clearly never be able to be used so providing transparency of the company direction before those benefits could no longer be used would have been appreciated. Just make a factual statement about the company in order to honor what can be addressed as a legally binding statement on your site. The website hasn't even been updated or modified in months. Please stop hiding behind legal statements and make a true statement for those of us that used this company faithfully. Your company says transparency so please honor your own mission statement towards your customers is all I ask.

    • Initial Complaint

      Date:11/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All of my purchases have been paid off. When I go to cart to order something it says cant complete under maintenance. Its been like this for awhile now. When will it finally be over? Its the holiday season already!

      Business Response

      Date: 11/06/2023

      Thank you for contacting Zebit.  Financing has been temporarily paused while we are addressing matters with our Platform.  This is not a reflection or related to your account.  Should you have any additional questions, please email ******************************* and we would be happy to assist. 

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive emailed zebit several times about a broken bike I ordered asked for a replacement and no response

      Business Response

      Date: 11/01/2023

      Thank you for contacting us regarding your order. We are so sorry to hear about the experience youve had. An agent has been in touch with you via email informing you of the resolution. If you have any additional questions, please dont hesitate to respond to our email. Thank you.

    Zebit Inc is NOT a BBB Accredited Business.

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