Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the services of Resume Nerd in the fall. I reached out to them to cancel my account as there is no way to make any changes online - they even direct you to contact their help email.They responded to me once, letting me know how my account was set up, would not incur charges...however here we are 4 months later and I am still getting monthly charges. I have emailed multiple times with bank proof of the charges, and proof I have a "free" account online. I have provided my account information to them.They have not responded to me at all, no reimbursement (4 separate charges of $34.75) and this feels like a massive scam.

  Business Response

  Date: 02/03/2025

  We appreciate the opportunity to address ***** Murphys complaint.
  
  Our records confirm that ***** ****** signed up for our resume-building services on October 21, 2024. At the time of enrollment, she was presented with three subscription options:
  a) A 14-day trial at a discounted rate, automatically renewing to a monthly plan.
  b) An annual plan, paid upfront, with no auto-renewal.
  c) A three-month plan, paid upfront, with no auto-renewal.
  
  ***** ****** selected the 14-Day Trial Offer for CAD 2.75, which, as clearly stated on the selection page, auto-renews at CAD ***** every four weeks. The purchase confirmation page reiterated this, specifying that the subscription would begin immediately and renew on November 4, 2024, at CAD ***** per month. Additionally, a confirmation email was sent to (karenamurp**@*********), outlining the renewal details and cancellation instructions. On November 4, 2024, ***** Murphys card was charged CAD *****.
  
  Our records indicate that she also created a second, free basic account under a different email address (karenafish**@*********). She was notified via email about this account. To resolve this matter, we canceled the active subscription associated with the charged account, and a system-generated cancellation confirmation email was sent. If she has not received it, we recommend checking the spam folder.
  
  Although our charges are non-refundable per our Terms and Conditions, we have made an exception and refunded four charges of CAD ***** on February 3, 2025. As of this date, ***** ****** has been refunded CAD ******. Please advise her that it may take up to seven business days for the funds to appear in her bank account.
  
  We trust this resolves any concerns.
  
  
  

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14 I paid 2.75 to get my resume. It was said that at the end of one month I would be charged *****. However it has not been one month and my card was charged today. This has put me in a terrible situation that has my account in the negatives. This is not ideal especially after the holidays. I am requesting a refund of the monthly fee as this was extremely misleading and betraying. I would like a refund of ***** and will feel happy and satisfied when the business reflects this.

  Business Response

  Date: 01/02/2025

  Thank you for the opportunity to resolve the complaint from **** *******.
  
  Our records show that **** ******* signed up for our ************** services on December 14, 2024. She chose the 14-Day Full Access option, which automatically renews monthly at a rate of USD ***** after the 14-day trial. The offer page clearly stated that after 14 days, the subscription would auto-renew at USD ***** every 4 weeks and could be canceled at any time. After selecting the subscription, **** was directed to the payment page, where it was stated: "By clicking 'Get Your Resume' below you agree to be charged USD 2.75 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks thereafter until your subscription ends, which you can cancel at any time."
  
  The confirmation page further disclosed that the subscription would begin immediately and renew on December 28, 2024, for USD ***** per month. **** was also sent an email on the same day confirming her access and reiterating the subscription details. On December 28, 2024, ****** card was charged USD ***** for the first month of service. Our records show no cancellation attempts or requests before this charge.
  
  Although our charges are non-refundable as per our Terms and Conditions, we made an exception and refunded **** USD ***** for one charge on December 30, 2024, and January 1, 2025. As of January 2, 2025, **** has been refunded a total of USD *****.
  
  Please advise **** to allow 7-10 business days for the refund to be credited to her bank account.
  
  We trust this resolves any concerns you may have.

  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continued charges were not expected. There was no email communication nor anything agreeing to repeated charges. Tried calling number provided only to be told any of my phone numbers are not associated with an account by an automated response. I chose all options and tried to proceed via phone but it is not a functional service.

  Business Response

  Date: 01/02/2025

  Thank you for the opportunity to address the complaint from ****** *******.
  
  Our records indicate that ****** ******* signed up for our ************** services on April 24, 2024. He selected the 14-Day Full Access offer, which automatically renews monthly at a rate of USD ***** after the 14-day trial period. This was clearly stated on the subscription page, along with the cancellation policy. Additionally, on the payment page, it was reiterated that ****** ******* would be charged USD 2.75 now and USD ***** after 14 days, with the option to cancel at any time. The confirmation page and the email sent to ****** also clearly outlined the subscription details, including the start and renewal dates.
  
  As of May 9, 2024, ******** card was charged USD ***** for the monthly service. Our records show no cancellation attempts or requests before this charge.
  
  While our Terms and Conditions specify that charges are non-refundable, we made an exception and refunded ****** three charges of USD ***** each on January 2, 2024. A total of USD ***** has been refunded to him as of this date.
  
  Please inform ****** ******* to allow 7-10 business days for the refund to be processed into his account.
  
  We trust this resolves any concerns.
  
  

  Customer Answer

  Date: 01/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I received a refund for the fine print I missed but there still remains and issue for the phone system being used. You are unable to contact anyone unless you have a phone number associated with an account, which I did not. The answering system does not give you any other options, unless you have phone number associated with an account. ************ is the number with existing issues. 
  
  Regards,
  
  ****** *******
  
   

  
  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resumenerd was charging my card even when I stopped using it. I have canceled the service and would like my money back as I have not used it in a long time. These charges have put me in a situation where I have been in the negative for some time

  Business Response

  Date: 11/25/2024

  Thank you for the opportunity to address ***** ********* complaint.
  
  We have reviewed our files and our records show that ***** ******* signed up for our ************** services on August 6, 2024.  The copy online  provided ***** ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ***** ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.The subscription terms, including pricing, auto-renewal, and cancellation options, were  displayed during the sign-up process, on the payment page, and in the confirmation email sent on the same day to the email on the account .
  
  ***** Missicks subscription was billed USD ***** on September 4, 2024, for the applicable month of service. We found no record of cancellation requests prior to this charge. While our terms state that charges are non-refundable, as a gesture of goodwill, we issued three refunds of USD ***** totaling USD ***** as of November 25, 2024.
  
  Please inform ***** ******* that the refunded amount should appear in his bank account within 710 business days from the processing date.
  
  We trust this addresses any concerns you may have.
  

  Customer Answer

  Date: 11/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:10/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased an initial plan for $2.75 from Resume Nerds on 09/20/2024, with the understanding that the next billing cycle would occur at the end of the month. However, I was charged the full monthly fee before completing one month, and I did not receive any notice regarding this charge. This unexpected transaction has left me feeling misled, as I was under the impression that I had more time before the monthly charge would be applied. I am requesting a complete refund of the monthly fee, as the charge was both premature and unauthorized. I believe this situation reflects poor billing transparency and would appreciate your prompt attention to resolve this matter. Thank you.

  Business Response

  Date: 10/07/2024

  Thank you for the opportunity to address Md ***** ******* complaint.

  Our records indicate that Md ***** ***** signed up for our ************** services on September 20, 2024. She chose the 14-Day Full Access option at a discounted rate, which automatically renews monthly. The offer clearly stated that after the 14 days, the subscription would auto-renew at EUR ***** every 4 weeks and could be canceled anytime.
  Upon selection, Md ***** ***** proceeded to the payment page, where it was clearly noted: By clicking 'Get Your Resume,' you agree to be charged CAD 2.75 now and will be billed CAD ***** after 14 days. The confirmation page reiterated that her subscription would begin immediately and renew on October 5, 2024, for CAD ***** per month, with instructions for cancellation.
  Md ***** ***** received an email confirmation that reiterated the subscription terms and renewal details. Accordingly, her card was charged CAD ***** on October 5, 2024. Our records show no cancellation attempts prior to this charge.

  Although our charges are typically non-refundable, we made an exception for Md ***** ***** and refunded her CAD ***** on October 7, 2024. She has been refunded a total of CAD ***** as of that date. Please advise Md ***** ***** to allow 7 to ******************************************** her account. We trust this resolves any concerns.

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Md ***** *****
  
   
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a period of two years, Resumenerd has been charging me while I never used their services (not even once). I signed up for the trial but never signed on. I didnt know I was being charged for over two years until recently. I reached out and they only did 5 refunds of $34.75. They said there was approval to only refund these five and I will not be getting any further refunds.

  Business Response

  Date: 08/21/2024

  Thank you for the opportunity to resolve this complaint from ***************.*************** signed up for our ********************** on March 23, 2022, choosing the 14-Day Full Access plan, which automatically renews monthly at CAD *****. The offer page clearly stated the terms, including the auto-renewal and the ability to cancel at any time. Upon selecting the subscription, ******* was informed again at the payment page that CAD 1.75 would be charged initially, with CAD ***** billed every four weeks after 14 days, unless the subscription was canceled.The purchase confirmation page stated that Okwuoma Ifekwems subscription would begin immediately and renew on April 8, 2024, at CAD ***** per month. This information was also sent via email, reiterating the billing details and cancellation options. ******* was charged CAD ***** on April 8, 2024, with no prior cancellation attempts recorded. Despite a non-refundable policy, we refunded CAD ****** across three dates (July 25, July 29, and August 21, 2024). Okwuoma should expect the refund to be processed within 7-10 business days.

  Customer Answer

  Date: 09/05/2024

  Hello,

  Thank you for sending their response. I am writing in response to Resume Nerds explanation regarding the unauthorized charges to my account for nearly two years without my explicit consent. While they claim I was informed about the automatic renewal of their subscription service, I would like to address several critical points that have been overlooked and emphasize why I should be refunded the full amount, based on both legal principles and best business practices.

  Firstly, informed consent is a foundational principle in contract law. In this case, while the company alleges that I was provided with the terms of the automatic renewal at multiple points, I categorically deny ever having been made aware of these repeated charges over such an extended period. As per the Competition Act and Consumer Protection Legislation in ******, consumers must be fully and transparently informed about the nature of subscription services, including auto-renewal. Any ambiguity or failure to properly disclose this information, or to ensure I was aware of the ongoing charges, invalidates the legitimacy of these deductions.

  Secondly, the company claims that I should have been aware of and canceled the subscription if I no longer required their services. However, given that no service was ever rendered to menot a single resume was deliveredthis subscription was, in effect, without purpose. Under contract law, specifically the doctrine of consideration, a service provider is obligated to deliver services in exchange for payment. If no service is provided, the grounds for retaining payment disappear. It is unreasonable, and arguably unlawful, for a company to charge for services that were never delivered, regardless of the subscription terms.

  Further, this situation involves unjust enrichment, which occurs when one party unfairly benefits at the expense of another. The company has continually withdrawn funds for a service that was not performed, constituting an unfair advantage that goes against good faith in commercial transactions.

  Additionally, even if one could argue that the subscription terms were agreed upon, best practice in customer service and subscription management mandates that businesses should notify customers when a service is not being actively used, especially in cases of long-term, recurring charges. This is an industry-standard practice followed by most reputable service providers. Had they acted in good faith, the company would have notified me much earlier, thereby preventing the accumulation of nearly two years of charges for services I neither used nor received.

  While I appreciate the partial refund of CAD ******, this amount does not cover the full extent of unauthorized charges. I request the Bureau to consider the fairness of my situation and compel the company to issue a complete refund for the entire duration during which charges were made without any corresponding service being rendered. This would not only align with legal precedent but also uphold the principles of fair trading and consumer protection. Also, as the matter has extended and caused me distress, financial loss, time and effort, I am considering asking for compensation in addition to a full refund. I would like to explore that further with the burea as you have been a helpful point of contact and is attempting to aid in this dispute resolution. 

  Thank you for your attention to this matter. I look forward to a favorable resolution.

  Business Response

  Date: 09/10/2024

  Thank you again for the opportunity to resolve this complaint from Okwuoma Ifekwem. 

  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at ********************** and want to do all that we can to resolve any issues they may have.  As such, in addition to the 10 monthly charges of CAD ***** refunded on July 25, 2024, July 29, 2024, August 21, 2024 and August 29, 2024 , our customer service team has provided Okwuoma with an additional 3 refunds in the amount of CAD *****.  As of September 10, 2024, Okwuoma Ifekwem has received a refund of 13 charges, for a total refund amount of CAD 451.75. 

  We trust this resolves this issue. 
  

  
  

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged $2.75 despite cancelling the subscription right afterward. Trying to reach them for a week, but no email.

  Business Response

  Date: 07/03/2024

  We appreciate the opportunity to address ****************'s complaint.
  
  After carefully reviewing our records, we confirm that Shafta P. signed up for our resume-building services on June 23, 2024. Our website offers the following subscription options:
  
  a) Full access for 14 days at a discounted rate, automatically renewing to a monthly plan at a monthly fee.
  b) An annual plan, paid upfront, providing year-long access without automatic renewal.
  c) A three-month plan, paid upfront, providing access for three months without automatic renewal.
  
  Shafta P. chose the 14-Day Trial, as indicated on the selection page. Directly below the subscription options, it states, "Auto-renewal after a 14-day trial at $23.75 every four weeks." Additionally, the purchase confirmation page disclosed that the subscription would "begin immediately and renew on July 7, 2024, to our monthly service at $23.75 per month." This page also provided information on how to cancel before the monthly charge.
  
  On June 24, 2024, Shafta P. inquired about the $2.75 charge. We offer both free and paid subscriptions. Our basic access allows users to create and download a plain text resume using our examples and tips. However, to download, print, or email a professionally formatted resume using our copyrighted templates in PDF or Word format, a subscription is required. ******************** Purchased the 14-trial subscription for $2.75. 
  
  Shafta P. purchased the services on June 23, 2024, and requested a refund on June 24, 2024. We apologize for the delay in our response. Shafta P. canceled the subscription on June 23, 2024, and was refunded $2.75 on July 2, 2024. Please advise Shafta P. to allow up to seven business days from the processing date for the refund to reflect in their bank account.
  
  We trust this addresses any concerns.
  
  

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been told my customer support that there is no "add section" feature for their cover letter service. However, for potential buyers, the company indeed does advertise the exact feature I need and have been asking customer service about. They are falsely adverstising a feature "add new section" to buyers, when the company does not have this feature and refuses to provide it.

  Business Response

  Date: 02/09/2024

  Thank you for the opportunity to resolve this complaint from ********************** 
  
  We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site. As requested we have refunded ********************* two payments each of USD ***** for a total of USD ***** as of 09-Feb-2024. Please advise ********************* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  
  We value our customers here at ResumeNerd and try our best to ensure that our site is as clear and consumer-friendly as possible.   As such, we will take ************************* comments into consideration as we continue to improve upon our site and services.  
  
  
  
  We trust this resolves this matter.  
  
  

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28th, 2023, I used this service to create a resume. The site offered a 14-day trial for $2.75 (which I purchased) and asked for credit card details. The service supposedly normally costs $23.75 for every 4 weeks. I did not cancel the subscription. I checked my transactions through my banking app, and it shows that I have a running balance of $296.78 with them. Mathematically, it is impossible that I have accrued such a balance given the timeline in which I have been using this service.

  Business Response

  Date: 12/19/2023

  Thank you for providing us with the opportunity to address the concerns raised by *************************.

  Upon thorough review of our records, we did not find any indication of the mentioned amount, $296.78. Our investigation revealed that the account was billed a total of $71.25, covering the period from the initial subscription on November 28, 2023 (with an initial charge of $2.75), up to the cancellation on December 10, 2023 (cancellation number: 304943426).

  It's important to note that ***************** was billed three times monthly, each for the amount of $23.75. We sent detailed information regarding the account to ***************** on December 11, 2023, on behalf of the ResumeNerd Team. Regrettably, the disputed amount does not align with our records.

  We eagerly await your further response to facilitate the resolution of this matter with *****************. If there are any additional details or concerns, please do not hesitate to share them with us. We are committed to reaching a satisfactory resolution.
  Thank you for your cooperation.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resine has been charging me for two years after paying for a resume. They have a dead email so I had no idea that they were charging me. My daughter did it through her school and graduated in 2021. They have been charging me ***** with no one using the product for 2 years and they are refusing to stop payment on this last month even though I called them and told them what they have been doing. They are a scam to get young people just staring out.

  Business Response

  Date: 07/27/2023

  Hello, we appreciate the opportunity to resolve this complaint filed by ********************** 
  
  We have conducted a thorough investigation, and we could only find a basic account under **************************  The basic subscription was created on June 30, 2023, and the purchase was never submitted.  ************************* contacted our Customer Support team on June 30, 2023, requesting a cancellation, to which we answered, requesting additional details to locate any other accounts. However, ************************* never replied. 
  
  At this time, we request further information from ************************* to confirm what services she signed up for.  The subscription could have been created under a different email.  Please have ************************* confirm the first six and last four digits of her charged credit card and inform you if there are any alternate email addresses she could have used to sign up for our services. 
  
  We look forward to receiving a further response to finalize this matter with **************************
  
  We trust this addresses any concerns you may have.
  
  Best regards, 
  Customer Support 
  ResumeNerd