Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a navy blue custom glove and received a purple glove. This needs to be resolved, the company has indicated there are variations of blue in leather. Which would be acceptable if purple was a variation of blue. This is completely unacceptable and we are willing to send this glove back to change out the purple if needed. We have ZERO use for a purple glove as this is a glove the team was getting

  Business Response

  Date: 01/15/2025

  Hi ******,

  
  

  My name is ****** and I'm following up on your color complaint regarding your order ****** with us. I understand that your desired resolution would be a replacement. We would be happy to remake the glove for you, however, we cannot guarantee that the navy would appear differently on the remade glove as according to the pictures sent to our support team, the navy you received is our current navy leather. A new glove with the same color selections would look the same. 

  
  

  If you would prefer, I can offer a Gift card for your purchase price so you may purchase a new glove with different colors. I also have the option to fully refund you for your purchase. You are welcome to keep the glove in both options. 

  
  

  Please let me know if either of these resolutions work for you. I'm committed to working together to find the best solution for you. 

  
  

  Best regards, 

  Kelsey 

  Customer Answer

  Date: 01/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered A glove on December ********************************************** the ordering. I called the business office twice the very next morning upon opening. The only response you can receive is a mailbox. I submitted an online live chat with customer service and it was automated as well. It took over eight days to hear back from the company only received an email. If the company could respond in a timely matter, the situation couldve been resolved.

  Business Response

  Date: 01/15/2025

  Hi *******,

  
  

  My name is ****** and I'm following up regarding the issue with your order with us (******). I am sorry to hear that our team was not able to complete the change request on your order. Unfortunately, due to the custom nature of the products, our policy is to not allow changes, but we are happy to try to make the change if it is still possible based on the current production status of your order. In this case it was not possible, but we still want to help. 

  
  

  In order to resolve this for you, we'd be happy to offer a Gift Card for the full purchase price, so you can repurchase the glove with your requested changes. Please let me know if this works for you, and I will send the gift card via email. 

  
  

  Best regards, 

  Kelsey 

  Customer Answer

  Date: 01/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The company has reached out to me and we have resolved the issue with the original complaint.
  

  Regards,
  
  ******* ****
  
   

  
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/08/2024- my 16 year old son ordered a glove from 44 Pro. Realized after he sent it that he ordered the wrong handed glove by mistake. NO ONE called or responded until the items was in production and then said they could not cancel the order.

  Business Response

  Date: 07/23/2024

  Due to the custom nature of the product that was ordered, our company policy is that we do not allow changes or cancellations after the order is placed. There is a prompt at the checkout that notifies the customer to check all specs before placing the order (see attached disclaimer) 

  The customer reached out to our customer service department outside of normal business hours, so we were not able to respond until shortly after when we were back in the office. 

  Despite this published policy, we made an exception and allowed the customer to cancel this order and we have refunded him the full purchase price for the glove. 

  We believe this matter has been resolved. 

   

• Initial Complaint

  Date:05/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a glove on February 12,2024 I have tried emailing them. I tried to call them. Cannot get an answer on the number that I have I paid $240 and something for this glove and Ive been really like to know if Im going to get it or if Im going to get a refund this is just ridiculous. You get no answers back from any of your emails or anything about this was a good company

  Business Response

  Date: 05/21/2024

  Hello **************, 

  We are sorry for the issues with your shipment. I looked into this matter and it looks like the reason that you did not receive the glove is that you entered your shipping address incorrectly on your order.

  We initially emailed you on May 10th to check your shipping address: 

  You stated that your correct address was: ****************************************

  But you entered the following address on your order: ****************************************

  The glove was shipped on 3/1 and delivered to the address that you entered on your order (please see below).

  As a first step - would it be possible to check with your neighbor to see if the glove could be recovered ?

  I am happy to try to find a solution here but due to the incorrect shipping address by you during the order process - the glove was delivered to the wrong address. 

  If the glove can't be recovered - I would be happy to offer you 50% off on a remake of your glove as a way to help you here. 

  Thank you, 

   

  271594334388
  Ship Date: 3/1/2024 12:00:00 AM
  Delivery Date: 3/5/2024 12:08:50 PM
  Delivered: True
  Scans
  Date Location Details Exception Details Exception Code
  03.05.2024 10:08 ********************** US Delivered Left at front door. Signature 014
  03.05.2024 05:22 DEFUNIAK SPRINGS, ** ***** US ******** vehicle for delivery
  03.05.2024 05:11 DEFUNIAK SPRINGS, ** ***** US At local ***** facility
  03.04.2024 20:36 DEFUNIAK SPRINGS, ** ***** US On the way
  03.04.2024 08:29 OLIVE BRANCH, MS ***** US Departed ***** location
  03.03.2024 19:31 OLIVE BRANCH, MS ***** US Arrived at ***** location
  03.03.2024 06:25 ******, TX ***** US On the way
  03.02.2024 11:31 ***********, CA ***** US Departed ***** location
  03.02.2024 05:************************ US Arrived at ***** location
  03.01.2024 21:********************** US Left ***** origin facility
  03.01.2024 18:30 ******************* US Arrived at ***** location
  03.01.2024 00:00 ******************* US Picked up
  02.29.2024 14:08 , ***** US Shipment information sent to F

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two custom gloves each with custom embroidery reading SATAN IS KING and ****** PUNCHERS. I was notified saying they could not accommodate my custom embroidery after I had paid of course. These wordings are jokes referencing a simpsons episode. This company couldnt set aside their own ********* beliefs for two seconds to make me the product I paid for. They seem to pride themselves with all the gloves they produce saying ********* slogans such as ***** Is **** and God Did but my religious preferences werent given the same respect. I emailed back stating that this was unacceptable and I received an email 4 days later after multiple attempts to contact the company stating my order has been cancelled. ****** received a refund yet, but my order sure was cancelled in a hurry. Needless to say I will never be purchasing a product from such an ignorant and close minded company ever again. What if I put ALLAH IS KING, would have cancelled my order too? So much for religious freedom. Ill take my money elsewhere and pay more for a higher quality product from a company that respects individual liberties.

  Business Response

  Date: 05/29/2024

  We have refunded the customer's full amount paid for the disputed amount. 

• Initial Complaint

  Date:04/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a glove march 10.Not during a promo period. Website states 5-6 weeks. After 6 weeks emailed company and received a reply after 3 days stating that the leather I picked was out of stock and they just restocked so glove would be worked on. After a few days I receive another email that the thread I picked was not available and the online glove builder was not suppose to have that color available so it was an error on the website. Tried emailing with no to slow response.Also no phone number to use to talk to a person. Would like to talk to a person to get real time solution .

  Business Response

  Date: 05/01/2024

  Hello ****, 

  Thank you for the time on the phone today 5/1/24 to discuss the issues with your order. 

  We are very sorry for these issues and we are glad that we were able to reach a resolution with you today. 

  We will take your feedback in work with our team to improve our processes so this does not happen again. 

  We appreciate your business and your understanding here,

  Best of luck, 

  *** - 44 Pro Support Team

  Customer Answer

  Date: 05/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
  Thank you very much for taking the time out of your day to contacting me and resolving this issue.
   
  

• Initial Complaint

  Date:04/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom glove in the last week of February 2024. I was told I would get it in 6 weeks. Each week we got email updates with progress as soon as it got to the last stage I never received a tracking number. After two weeks in the last stage I emailed since no phone number to call and they said it would be shipped the next week so now we are on 8 weeks of a 6 week promise. Now the shipping label has been created and it has sat in that status for a week. I reached out by email again only to have that one ignored. I tried to email again but at this point the season is almost over. I asked for a refund but was offered a $25 gift card. Why would I order again!?!?

  Business Response

  Date: 04/24/2024

  Dear ********************,

  We are sorry for the issues with your order. Please note that we emailed you today April 24th, 2024 both with the latest status as well as sending you a $50 gift card for your trouble here. 

  After checking into your order it was lost in the ***** system. We contacted our ***** service rep to track down the package and they located your box today 4/24/24. The order is now processing and you should see the location move in the ***** system starting tomorrow 4/25/24 as it ships to your address. We are sorry for this delay and even though it was outside of our control - we wanted to help by providing you a $50 gift card that was emailed to you today 4/24/24 as well. 

  Thank you for your understanding and patience,

  *** @ 44 Pro

  Customer Answer

  Date: 04/24/2024

  I have been asking for an update everyday via email and nothing. The baseball season is over in 2 weeks and this glove is now useless. 

  Business Response

  Date: 04/29/2024

  ********************, 

  We are very sorry that your glove was delayed in the ***** System. The latest information that I have is from your tracking number ************ that shows the glove is to be delivered tomorrow Tuesday 4/30/24. 

  We have already provided you with a gift card for $50 emailed to you on 4/24/24.

  In addition, I am going to give you 50% off this order #****** and I will credit this amount back to your credit card. Please allow a few days for this credit to process. 

  We hope that this can resolve the situation. 

  Thank you, 

  *** - 44 Pro Customer Support

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company offers a warranty but takes an entire baseball season to honor it. Faulty craftsmanship on a $300 glove is completely outrageous. Simple velcro that doesnt even stick since day 1.

  Business Response

  Date: 03/08/2024

  44 Pro offers a 1-year, non-transferable, limited warranty policy on gloves against defects in materials or workmanship specifications during the warranty period that begins on the date the glove was received by the purchaser.

  To be eligible for the limited warranty coverage the product must have been bought directly through the 44 Pro website.

  The specific terms and conditions for our warranty policy can be found here:

  *************************************************************************************************************************

  If the customer has a valid warranty issue per our policy they should reach out to our customer service team to help them. It is unclear from the complaint if this is a valid warranty or if the glove is out of the warranty period that we offer. 

  Thank you, 

  44 Pro Customer Support

  ***

   

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom glove for my 9 year old son. I inadvertently submitted the order as an adult size, instead of a youth size. I placed the order around 10PM and less than 12 hours later realized my error. There are no options to contact customer service listed, so was forced to submit a request on their website, which I did. I explained my error and asked that they please switch it a youth size. I wanted no refund, willing to pay the difference for my error. I submitted another request the next day. It took them 3 days to reply and they responded there was no way to change it, it was already in production. I received no notifications that production started, which is part of their process (or so they state) and highly doubt it did within 12 hours, given their lead times are 5-6 weeks. Also, again, I placed the order at 10PM EST. She then informed me they operate 24/7, yet it took someone ************************************************************************* any way, shape or form. I offered to pay for a cost of whatever production had started on the adult glove, just needed the glove changed to a youth size, no other adjustments made. It is insane to me that they are not willing to give AT ALL. It was my mistake, but I believe I caught it in enough time for them to make the sizing adjustment and they are just not willing to do a thing. This is horrendous customer service and beyond disappointing.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The glove i have been waiting for, for a few months had a scratch on the finger pad.