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Business Profile

Sporting Goods Retail

Road Runner Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Road Runner Sports Inc has 52 locations, listed below.

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    Customer Complaints Summary

    • 177 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charging of my debit card for $69.99 Yearly VIP membership

      Business Response

      Date: 07/09/2024

      Thank you for an opportunity to respond to this inquiry.  After the customer made contact with **********************, we were able to locate the charge the customer is referring to, and in a good faith effort to resolve, issued the customer refund totaling $199.97.  ********************** has issued an apology to the customer.  Along with this explanation, Road Runner Sports is confident this action will lead to a satisfactory resolution of this dispute. 

       

      *************************
      Road Runner Sports

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of shoes a year ago from road runner sports and theyve started fraudulently charging my card for a vip membership I never signed up for. I was able to finally call and get them to stop attempting this charge, but they refused to delete my data.

      Business Response

      Date: 06/27/2024

      Thank you for the opportunity to respond to this dispute.  Road Runner Sports and the customer have been in contact, and the customer's desired settlement has been met.  The customer's ********************** enrollment has been cancelled, and request to delete information has been submitted.  

      We are confident that this action will lead to a satisfactory resolution of this dispute. 

      *************************

      Road Runner Sports

      Customer Answer

      Date: 06/27/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I found a pending charge for $49.99 on my debit card from Road Runner Sports, yet I never authorized a new VIP account. I had an account around 9-10 years ago, when my daughter ran cross-country but had not used the store in years, until I bought an IT band roller from them, in-store, in the fall of 2022 (and likely used my debit card for the purchase). I have no idea how they got my credit card information to charge me yesterday unless they stored my card number without consent. I thought my card number was stolen and called my bank, resulting in the cancellation of my debit card. Since the charge was pending, my bank was able to remove the ************* my money. I called Road Runner customer service and remained on hold for over 30 minutes, at which point I hung up. The question remains whether I was charged in the past and failed to notice. I dont run or buy running shoes, and I have no need to shop with them. After I googled fraudulent charges with road runner sports, many BBB complaints, similar to mine, popped up. I believe this is a scam, and I am considering filing a complaint with the police department in the town where a ************** store exists. I plan to go to the store in the morning and request my name and information be deleted from their records. And I am inconvenienced by not having a debit card right now. How have they been able to continue operating this way?

      Business Response

      Date: 06/24/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on June 24th, 2024.
      The customers ********************** has been canceled and refunded.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roadrunner continues to charge an annual fee even though I have cancelled the plan more than once.

      Business Response

      Date: 06/18/2024

      Complaint ID:
      ********
      Date Filed:
      6/14/24

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on June *********.
      The customers ********************** has been canceled and refunds have been issued for the years of 2024, 2023, 2022, 2021, 2020, and 2019.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,
      *************************
      Road Runner Sports

      Customer Answer

      Date: 06/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5-23-24 at 2a CST, I received a Fraud alert from my bank for a $49.99 charge from Road Runner Sports. I declined the charge. They charged the same on at least two of previously used credit cards on the same account.

      Business Response

      Date: 06/11/2024

       

      Thank you for an opportunity to respond to this inquiry.  Upon research of this dispute and research done on the customers record, it has been determined that the customer made contact with ********************** on 5/27/24, at that time the customer requested a cancellation of the ********************** and a refund of the charge.  That request was carried out and a refund of $49.99 was issued to the **** card of the customer.

       

      We are confident this action along with explanation will lead to a satisfactory resolution of this dispute.

      *************************

      Road Runner Sports

       

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited a store in person in April of 2024. They told me my VIP membership expired and I needed to sign up again. I paid $30 and signed up. Yesterday, May 14th, I was attempted to be charged $99.99 for VIP platinum membership which was said to expire online June of 2024. Why do I have multiple memberships for the same account? Why am I being charged without consent or contact to let me know Im going to be charged? Now Im concerned that I unknowingly have two memberships.

      Business Response

      Date: 05/20/2024


      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on May 16th, 2024.
      The customers ********************** was refunded for $19.99 and a free membership was provided.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.
      Thank you
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pari of sneakers on May 10, and Road Runners charged me ******. It says it on my order. I have not received an **** about the shipment of these sneakers yet. Then I saw today my account was pushed into overdraft because they charged me for ******, a HOLD, then a charge today ****** (because of the 1.99 VIP they amended their total amount)... so the hold is still there for ****** and now a CHARGE for ******. I tried to call, and waited on the phone for an hour. I have emailed. NO REPLIES. I would like to know when the original order which I was charged for is being shipped and I WANT A CREDIT FOR ****** which they put a charge hold and it has not been refunded or dropped off my account BUT PUSHED ME INTO OVERDRAFT causing me fees and poor credit rating with my Credit Card used. THERE IS NO HELP!!!! THIS PUT ME IN OVERDRAFT ON MY CREDIT/DEBIT ACCOUNT. THIS IS SO WRONG. They have never done this before, years I have used them and they have never done this, so this is not the norm!!!

      Business Response

      Date: 05/16/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on May *********.
      The customer received an explanation of standard banking processes and reference numbers for her order payment.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.
      Thank you,
      *************************
      Road Runner Sports

      Customer Answer

      Date: 05/16/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

      What they did is wrong and needs to be changed. As ****** AND ****** was held and my account went into overdraft, making those funds ineligible for me to use in an overlap as they amended one for 1.99 the hold did not drop off before they added the charge when they shipped the item. Road Runner should not have to hold $289.89 for a $145 purchase !!  This is my problem !! Please relay this to ROAD Runner this is not advertised and its poor business practice . Very poor. 


      Regards,

      *******************************

       


    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/24/24 I called to cancel my VIP Membership, I was refunded ***** then the amount was taken back out of my account and was not refunded again; they owe me a refund of $***** they are refusing to give me back. *** spoke with my bank who advised they did indeed take the money back out of my account the same day they put it in.

      Business Response

      Date: 05/16/2024

      Thank you for an opportunity to respond to this dispute.  Research completed after reviewing the details provided by the customer determine that the transaction included a pre-authorization on the customer's card.  After the pre-authorization, the actual charge is completed.  The customer requested a cancellation and refund which was proccessed the same day.  At a specific time, it may have looked like there are two charges,but that is not the case.  The pre-authorization disappears after a business day or two, depending on the customers bank.  
      We are confident that this explanation will lead to a satisfactory resolution of this dispute. 

      Thank you

      *************************

      Road Runner Sports

    • Initial Complaint

      Date:05/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting reoccurring VIP membership fees from RoadRunner sports after buying 1-2 pairs of shoes from them a few years ago. Last year I contacted online support saying I wanted to cancel my membership and get a refund. I couldnt even login in to an online account because they didnt have my email linked to it. Fast forward a year later and they are trying to charge my account again. When I go into the online account and try to cancel it tries to redirect to me to cancel at renewal and the link to just cancel my membership does not work. This VIP membership is a scam and it should be easier than this to cancel. I reported the charge as fraudulent to my bank yet theyve still tried to process the claim 3 different times.

      Business Response

      Date: 05/08/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on May 8, 2024.
      The customers ********************** was cancelled and membership charges of $49.99 and $39.99 were reversed.
      We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you
      *************************
      Road Runner Sports

    • Initial Complaint

      Date:05/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently charged $49.99 on my debit card and then my credit card. My bank alerted me that it was possible fraud. I followed up found out someone at Road Runners had signed me up for a VIP program that I never agreed to last May 2023. (This is what the Road Runners customer service told me when I called them last week.) I already go to the discount section and would NEVER agree to pay that much money for an additional discount when I'm already getting a cheaper shoe. The clerk said something like "Oh you have a discount" at one of my purchases, but I thought it was because I purchased shoes there every 4-6 months or that it was related to their tent sale promotions. I don't check my receipts because sales are final. I feel that they are signing people up without us knowing thinking we won't check or think it's a good deal and end up paying the $49.99. I NEVER agreed to this charge. I'm busy and don't pay attention to my receipts, but I do remember NEVER giving a verbal agreement to any VIP program. I remember them asking for my phone number or email at different times. I do remember saying I don't want stuff sent to me or to get on a mailing list for advertisements. That's all I remember. I don't remember them asking me for approval to sign me up for a VIP program. My bank had to reissue me new debit and credit cards because I thought this was fraud at first. I'm now worried I'm going to be responsible for this fee that I never agreed to. What can I do? I contacted them twice last week saying I never signed up. I asked them to remove me from their list/database.

      Business Response

      Date: 05/08/2024

      Thank you for an opportunity to respond to this complaint.  After reviewing the details provided by the customer, and researching records, it was determined that Road Runner Sports and the customer have made contact on April 26, 2024.
      The customers membership was cancelled and membership charges of $49.99 were reversed. We are confident that this explanation and action will lead to a satisfactory resolution of this dispute.

      Thank you,

      *************************
      Road Runner Sports

      Customer Answer

      Date: 05/08/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    Road Runner Sports Inc is NOT a BBB Accredited Business.

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