ComplaintsforUnited Aid Group
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for United Aid Groups program to help with my borrower's defense for my student loans, they hounded me for payments to their program stating that the sooner I paid them the quicker my loans would be deferred. I finished paying them in full but every time I reach out to them, I get the same message over & over. I have included those emails in the attachments section.Business response
06/04/2024
Hi ***************** services that you agreed to pay for have been rendered. If you are not happy with anything, we always do our best with clients to find a solution or provide a refund. All you have to do is email our support team. The email document that you attached doesnt show anything; also the contract that you provided on here shows all of your personal information (including your social security number). It would be highly recommended that you remove that attachment. Please email our support team at ********************************** for assistance.
Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They lie. They have my ssn and promises to remove student loan debtBusiness response
05/31/2024
This is a very vaque and unreasonable complaint. I ask that the BBB removes thisInitial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I gave them 119.50 2x every month from Feb until June. I asked them show me proof things were being worked on and they have not. When I call them they have an automatic message that says their associates are busy. I would like to get my money backBusiness response
05/22/2024
Hi Tranaise,
Would you be able to reach out to our support team via email to request a refund? ************************************ Also, please put into the email which phone number you attempted to call so we can investigate the issue with that internally. We apologize for any inconvenience or misunderstanding
Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have asked United Aid group based out of ********* to not contact me again about 4 times now. I get multiple collect calls from this company daily. Everytime I answer an auto voice tells me if I would like to except a call then I get hung up on. These are multiple numbers from multiple states. If I call back it's the united aid group. I've asked multiple not to contact me. I will give some of the numbers below.The last interaction was from this number 771-2033571. The rep was named *****? Other numbers are *****************-305-9498, **********, ************Business response
05/09/2024
Hello,
We always place our prospective clients on the *** list if they request to do so. We apologize for any misunderstanding or inconvenience and will place you on our *** list immediately. If you have any other questions or concerns please dont hesitate to reach out to the support team directly at **********************************
Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
*********************** United Aid Group is a STUDENT LOAN-DEBT SCAM organization. They promised to have my student loans forgiven and get me out of default, but none of that has happened and it's been almost a year. In order to receive their services, I had to make 5 payments of $239 during the months of February, March, April, ************ They won't return my phone calls or response to any of the emails I have sent regarding this matter. They resolution I seek is a full refund sum of $1195 so I can start paying off my student loans.Business response
05/08/2024
Hi ******,
Looking into your file we can see here your documents have been processed and filed as per our agreement. We do apologize if you are not satisfied with the experience you had speaking to one of our loan counselors. We will investigate this matter and review the calls to make sure everything told to you was in compliance. That being said, If you are not happy with the services rendered, please send an email to our support team and we will resolve this matter immediately ************************************* Please provide as much detail and feedback as possible in the email; this will help us investigate the matter more efficiently and improve our operations so that situations like this do not arise again.
Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a call yesterday from United Aid Group which he never stated where he was from explaining that he could remove my student loan debt. He proceeded by explaining my debt information and later stated that I was due back a refund of $14k if I proceed with paying this organization $250 for the next 5 months. That's where he messed up. He also restated my son number back to me. Unprofessional! No, company ask this of you especially if it's federal funded. Straight Scamming. So as I explained this to the scammer, he was getting really upset, which was funny. I told him have a nice day. So here's a great question,why aren't you a part of the BBB if you are legit? Why ask for funding if you are working with the government? They will pay you for services. I should know I work for the government idiot's. Moreover,why were you trying so gard to prove you are when your reputation should proceed you? You do need to comment back to me because I know that your organization is a scam and I will be reporting you today with many of my inside government contacts. So if I were you, I would cut the ** Scamming and leave folks alone. We already have to deal with this issue. We don't need your trumped up company making people lives worst. Do not use them people!Business response
04/09/2024
Hi ********,
We are going to have someone from our compliance department listen to this phone call and if the agent who was assisting you said things that are out of our compliance guidelines, there will be strict repercussions. We always make it very clear we are not the ********** of ********** rather a third party service to help facilitate the options you may be eligible for through the ********** of ********** To assume providing a service like this is a scam without any proof or evidence of a monetary loss is defamation. We always do our best to make things right with our clients but in this particular circumstance the only thing we can do is internally investigate the phone call and make sure our agent was within our compliance guidelines. We apologize you didnt have a good experience speaking with one of our agents and will place you on our DNC list.
Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have repeatedly asked United Aid Group to remove me from their calling list, yet they continue to call - mostly from ********, ****** phone numbers!Business response
02/19/2024
***********,
We always respect someone who requests to be placed on the *** list; If you are still being contacted, please email ********************************** and we will unsubscribe you from our list immediately. We apologize if theres been any misunderstanding or if this has caused any inconvenience.
Best Regards,
United Aid Group
Customer response
02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They called me and told me they could remove all my school loans. I would like to know how they got all of my personal information and were able to get into my Fasa account.Business response
02/19/2024
Hi *********,
We do not solicit random people, anyone we call has filled out one of our web forms requesting to be called. If you would like to unsubscribe from us, please send an email to ********************************** and request to be placed on out DNC list. We apologize for any inconvenience or misunderstanding that *** have occurred.
Regards,
United Aid Group
Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company called me in December and explained a program called Borrower Defense to me. They said that if I paid the **** dollars my loans would be discharged. I declined. I received another call last week from a woman saying she could do it for 400 dollars if I paid her through Zelle. I agreed, she went over all of my information again and told me I didnt need to speak to ***** anymore. She told me the exact date I talked to him and even mentioned some details of the conversation about my job that I told ***** about. I tried calling this morning to follow up with her and she doesnt answer. The voicemail indicates that its a TextNow number and Im starting to believe that I was scammed.Business response
01/30/2024
Hi *****,
We are very sorry you had this experience with one of our loan counselors. We will have someone from our support team reach out to you right away in regards to your refund. We will also be investigating this matter internally to make sure something like this does not happen again.
Regards,
Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
************
Initial Complaint
12/16/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Transactions of $****** on September 8th and a transaction of &****** on October 9th I found out from other reviews on the BBB that they company is no good and that they dont follow thru on their promisesBusiness response
12/18/2023
Hi *******,
It is unfortunate you did not feel comfortable proceeding with ou services. Despite the reviews here, they have all been addressed. We have helped many borrowers navigate the document preparation process. Please reach out to our support team so we can address any concerns you may have and provide a refund.
Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
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Customer Complaints Summary
23 total complaints in the last 3 years.
18 complaints closed in the last 12 months.