Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a stylist with StyleSeat. I drive 34 mins to my client last night and serviced her for 2 hours. She then paid $160 from her card on to StyleSeat. When I got in my truck to deposit the funds it said my deposit was only for $14. Here it a next day and they have yet to give me my money I worked hard for. You submit a support ticket and they respond weeks later! I want my money that I worked hard for NOW!! Its really discouraging as an artist to stay loyal to a platform that doesnt even have the decency to have a **** customer service number for the professional especially when your playing games with people money!!

  Business Response

  Date: 11/09/2022

  Hey there, 

   

  It looks like you did receive payment and you received the full deposit. We've provide proof of this and proof of our response. Please reach back out to us directly if you have any

   

  Thanks so much!

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Style seat took ****** off my card without my permission after booking my hair appointment for 10/21/22. I contacted my stylist and she doesnt see the funds. I need my money back.

  Business Response

  Date: 08/15/2023

  Hi ****** Were sorry for the confusion related to this charge. At the time this appointment was booked, there was a temporary authorization on your card for a slightly higher amount than your estimated appointment total. The small difference accounted for any changes in the final price of your appointment due to tip, added services, and pricing changes. This was done to ensure that there were sufficient funds for the appointment. In this case, we see that your payment was canceled and the full amount of $222.00 was released back to your card on 10/21/22. Weve attached a screenshot for your reference. If you have further questions or need additional help with this, please reach out to our Support team here; ****************************************************/tickets/new . Thanks for being part of our community!

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is very heard to reach a customer service rep at ******************. Yes, I have been in contact with someone but following up takes 2 to 3 weeks. They will give you a fix but if that doesn't work then you are waiting again to be contacted. and the company doesn't have a phone number.I,

  Business Response

  Date: 08/11/2023

  Hi *******! Were sorry to hear that youve had difficulty getting help with your concern from our Support team. Due to the number of inquiries we receive and their complexity, we are able to best help our community through email support. We value your patience and are always happy to assist. If you need additional help after youve submitted a ticket, feel free to reply to the same email which will get you back in touch with the agent you were working with. Thanks for being part of our community!

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a professional with StyleSeat. The company has ridiculously crazy marketing schemes as far as even if I can prove I found my own client and gave them my link to book they still charge me and say that person already had an account so they take a percentage of my pay. They also wont let me update my bank card to pay my subscription fee saying that the billing address is not correct. Ive emailed them for 2 weeks about this with no return email, they stopped my clients from being able to book and therefore have cost me so much money. This company is a SCAM!

  Business Response

  Date: 10/31/2022

  Hey ***, we're so sorry that you had this experience. Sounds like there's a bit of confusion about how our features work. If we incorrectly marked a client as sent by StyleSeat, you can change that with a click. Also, we took a deeper look into this and we didn't see that you reached out to us at all. We've attached a screenshot for your reference. If you need assistance, please reach out here: https://styleseat.freshdesk.com/support/tickets/new and we'd be happy to check it out! Thanks so much!

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked two haircuts on StyleSeat on 10/09/2022. Paid booking fees. Reached out to 1st ****** because I needed to get more information about a service I selected. I received zero response. Additionally, when time neared for the appointment, I received no information about location to the actual physical site. I tried calling, texting, and emailing. Because I had a concern for safety and sensed fraudulent activity, I cancelled the appointment. I need a refund for the booking and cancellation fee.The second appointment I booked did not have a physical location. I called and texted at the appointment time and supposed location. I was charged a booking fee and full service amount.WWW.STYLES* IMMACKULAT HTTPSWWW.STYL ** ** Posted on October 9, 2022 at 2:28 PM Debit: Signature purchase from VGWSXKLEPYJKGTE WWW.STYLES* IMMACKULAT HTTPSWWW.STYL ** ** ($3.00)WWW.STYLES* ****** CUT HTTPSWWW.STYL ** ** Posted on October 9, 2022 at 8:35 PM ($30.00)LKT5YUVWMVF0BNS WWW.STYLES* ****** CUT HTTPSWWW.STYL ** ** SS* BOOKING FEE STYLESEAT.COM CA US Posted on October 9, 2022 at 2:28 PM ($1.00 x 2x)ICWCCVIG8JVLURH SS* BOOKING ************************************

  Business Response

  Date: 08/15/2023

  Hi ******** Were so sorry to hear you had this experience. We need some additional information from you and are seeing that you havent reached out to our team about this issue. Please submit a ticket here; **************************************************************** and mention BBB reviews. Our team will be happy to help! Thanks!

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app is not allowing me to get deposits at my bank. I keep getting an error message for the same account I used before. *** actually tried adding two different accounts. I still keep seeing that I need to update my bank info. I dont know what other way Im supposed to get my money after doing a service so I cant even use this app anymore and customers want to book. I cant even resolve this problem with a person! Ive only gotten computer generated messages in email.

  Business Response

  Date: 08/15/2023

  Hi ****** Were so sorry to hear you were having trouble receiving your payouts. Weve looked into this and see you reached out to our Support team and were able to get assistance with this issue. As they mentioned, when sensitive information is updated on your account a temporary hold is placed to help protect you from fraudulent activity. Were sorry for any inconvenience this may have caused. If you have any questions or need more help, please reach back out to us. Thanks for being part of our community!

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StyleSeat debited funds from my debit card which should not be in their records. I have only authorized them to utilize my credit card for payment. Not only did they use an unauthorized form of payment which is fraud they did charge my credit card for the same payment twice. In total a 50 haircut for my son is $146 dollars that I now have to sit and dispute. They dont offer any way to contact them on their app to remove all of information from their systems. I dont trust how they can take money from an account I have not provided to them

  Business Response

  Date: 10/31/2022

  Hey there! We're so sorry that you had this experience. We took a look and did not see that you reached out to us about this. Also, we aren't able to charge any card that isn't on file. We would love to look into what happened here. Please reach out here: https://styleseat.freshdesk.com/support/tickets/new and we'd be happy to help! Thanks so much.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have messaged StyleSeat numerous times over the past couple of days over different platforms, just for me to never receive a response. StyleSeat processed the charge as if I received the services and I begged them to cancel the pending charge before it went through. Now I am out of almost 200 dollars. Someone needs to not only remove scammers from using certain platforms when handling money. But this app also needs to close as it does not protect its consumers. Ridiculous

  Business Response

  Date: 10/25/2022

  Hey Armani, 

  
  Thanks so much for your patience while we worked to assist you. Looks like we issued you a refund 14 days ago. We've attached a screenshot for your reference. You're all good to go! 

   

  Thanks so much!

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date/time of Service - October 7, 2022 at 7am Stylist - Destiny - StyleSeat- She Weaves My appointment was set for this morning at 7am. When I arrived, at 7am to the business, lights were off and the entry door was locked. I knocked on the door and did not receive a response. I went back to my car I notice that Destiny sent a text message saying that she needed to change my appointment to 7:30. I responded, okay but I could not go past 30 minute late. 7:38 I text Destiny, no answer. I then try knocking on the door again, thinking that maybe she didn't hear my knock, I knocked harder. No one responded. Nor did she respond to my text. Approx., 7:45 I call and a very annoyed Destiny answers the phone complaining that I was :"banging on her door" and that I was being disrespectul, 47 minutes late, to a dark building with the doors looked! She spoke over me as I tried to explain that was not the intent, she continued to yell with quite frankly, an astonishing tone (as if I were a child almost). I could not get a word in, at this point it is almost 50 minutes past the time of my appointment! The conversation was so heated I had no choice but to hang up and did not feel safe to have this person whom I never met, under these circumstance provide hair stylist services 50 minutes late!10 minutes later, Destiny charged my chard for cancellation services??? $25 I had to pay in advance, as to not be late or a penalty would be assessed plus $87.50. A total of $112.50 for services that I did not receive, under a policy she set in place and violated. I reached out to StyleSeat customer support. They asked for the name of the stylist, which I provided to no avail. I have provided correspondence, receipt of charges and text messages sent back and forth. This experience was truly shocking and unlike anything I have ever had from a hair stylist.I would like a full refund to my account.

  Business Response

  Date: 10/25/2022

  Hey ****, 

   

  We're so sorry that you had this experience. We've issued you a full refund and attached a screenshot for your reference. We hope that you'll give us another chance to deliver a quality professional to you in your area. We really appreciate hearing your feedback. Thank you so much and please let us know if we can help with anything else.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On September 30, 2022, I searched for silk press hair stylists near me, upon which styleseat recommended a list of stylists they claimed were in close proximity to me. For perspective, I live in ********, ********. I was pleased that I was finally able to find a stylist, (***************************/ **********) and I hurriedly booked for her last same day slot of 4:00-5:00 pm. While booking, they added a 25% increase to her usual charge and I still ended up proceeding because I really needed a stylist. It was after I booked that her actual location of Brooklyn, ******** came up. This is approximately 7 hours away from my location. I immediately cancelled the appointment in disappointment because StyleSeat claimed the stylist was near to me. Now, I was just going through my card statement to see a charge of $65.84 from StyleSeat and $3.46 booking fee. I feel scammed. I did not receive a service. The appointment was canceled immediately after booking because I noticed that the hair stylist was extremely far away, contrary to what Style seat claimed. This is very discouraging for me to ever book anything else through Style Seat. This was my first experience and a terrible one. I would like a full refund of everything that I was charged because the appointment was immediately canceled upon the grounds of the misinformation which was communicated to me by Style Seat.

  Business Response

  Date: 10/25/2022

  Hey ******,

   

  We're so sorry that you had this experience. Just to clarify, you can see the location of each Pro simply by visiting their profile. It's always visible on their profile, before and after you book the appointment. Also, as you scroll through our search, the location radius widens around your area. There's a map to depict this as it happens. We encourage you to check out the address listed on the profile before booking with each Pro. Looks like we've issued you a refund. We've attache a screenshot for your reference. You're all good to go. Thanks!