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Find a Location

Wells Fargo has 4568 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWells Fargo

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    OCC Cease and Desist

    On September 9, 2021, The Office of the Comptroller of Currency (OCC) issued a Cease and Desist order against Wells Fargo Bank, N.A., based on the bank’s failure to establish an effective home lending loss mitigation program. Case #: AA-ENF-2021-29 and AA-ENF-2021-30.

    The order requires the bank to take comprehensive corrective actions to improve the execution, risk management and oversight of the bank’s loss mitigation program. The order restricts the bank, while the order is effective, from acquiring certain third-party residential mortgage servings and requires the bank to ensure that borrowers are not transferred out of the bank’s loan servicing portfolio until remediation is provided, except for an investor pursuant to a contractual right.

    The OCC also assessed a $250 million-dollar civil penalty against Wells Faro Bank, N.A., based on the banks violations of the 2018 Complaint Consent Order, https://www.occ.gov/static/enforcement-actions/ea2018-025.pdf.

    The bank neither admits or denies any nor denies the allegations filed by The OCC.

    The OCC penalty will be paid to the U.S. Treasury.

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    CFPB vs Wells Fargo (File No: 2022-CFPB-0011)

    On December 20, 2022, Wells Fargo Bank agreed to settle allegations (File No: 2022-CFPB-0011) brought against the company by the Consumer Financial Protection Bureau (CFPB).

     

    The enforcement action taken by CFPB, stems from allegations that Wells Fargo Bank caused the repossession of vehicles due to the systematic failure of servicing their automobile loans, caused homes to go into foreclosure due to the improper denial of thousands of mortgage loan modifications,  overdraft fees charged to consumers despite having enough money in their account to cover the transaction at the time the bank authorized it and froze more than a million accounts based on faulty automated filters.

     

    According to the settlement, without any admission of liability Wells Fargo has agreed to pay more than $2 billion to those affected by their actions and $1.7 billion in civil penalties.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 1,001 Customer Reviews

    Customer Complaints

    6,432 complaints closed in last 3 years

    2,363 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This firm offers banking and financial services.

    Products & Services

    This firm offers personal and business checking and savings accounts, retirement accounts, mortgages, and other loan accounts.

    Business Details

    This is a multi-location business.

    Find a Location

    Wells Fargo has 4568 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1 Montgomery St 2nd Fl, San Francisco, CA 94104-4505
      BBB File Opened:
      11/9/1978
      Years in Business:
      172
      Business Started:
      1/1/1852
      Business Started Locally:
      1/1/1852
      Business Incorporated:
      4/14/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1512 for this business, issued by Department of Business Oversight

      These agencies may include:

      Department of Business Oversight

      1515 K Street, Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov/About_DBO/contact_us.asp

      BBB records show a license number of 1512 for this business, issued by Department of Business Oversight

      These agencies may include:

      Department of Business Oversight

      1515 K Street, Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov/About_DBO/contact_us.asp

      Type of Entity:
      Corporation
      Number of Employees:
      275000
      Alternate Business Name
      • Wells Fargo Dealer Services
      • Wells Fargo Guard Services
      • Wells Fargo Bank
      • Wells Fargo Card Services
      • Wells Fargo Financial
      • Wachovia
      • Wells Fargo Insurance
      • Wells Fargo Merchant Services
      Business Management
      • Mr. Scott Sorge, Complaint Manager
      Contact Information

      Customer Contact

      • Mr. Scott Sorge, Complaint Manager
      Additional Contact Information

      Fax Numbers

      • (415) 975-7745
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6,432 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I placed an order for a replacement debit card after I received fraudulent activity on a card and received in the mail a debit card with no name on the front of the card and no place for a signature bar on the back of the card and was informed that that's how the cards are being made now. I questioned the authenticity of the information that I received. What I'm asking you to do is to verify that the information that I've received from three customer service Representatives is accurate of which to me makes absolutely no sense at all and I no longer trust the bank or their business practices that's in the context of the negative press that they've received for some of their other business practices. I will be in the very near future taking my business elsewhere. For clarity I received an original card as I opened the account that's the one that was compromised with fraud, the second card that I received as a replacement card in communicating with the customer service representative and articulating to them that there was no name on the front of the card and no signature bar on the back the individual informed me that he would be sending me a card with my name on the front but there would be no signature bar on the back when I received it there was no name on the front of the card so I requested a third card when I received it in the mail it was just a duplicate of the second card that I received which tells me that the information that I received from that customer service representative was inaccurate. I have no problem disseminating to you the information from the second card however the *** number on the back of the card in the picture is not accurate. I'm sending you a picture of the first replacement card. That card is inactive and I have a active card which is for clarity the third card and the second replacement card in my possession. I thank you for your attention in this manner respectfully *****************.
      Read More

      Customer Reviews

      1,001 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kenneth L

      1 star

      07/17/2024

      Avoid WF and BOA at all costs. Your money gets stolen, you are screwed. Horrible CS! Find any other banks than these 2. Any scam or fraudulent charges are honored and paid, no questions asked. You as the customer get "we don't have the authority to dispute the charges". Don't do it. Don't get loans or start accounts.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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