ComplaintsforWells Fargo
Additional Complaint Information
Wells Fargo came to BBB’s attention in November 1978. A review of complaints was completed in June 2024.
Consumers are urged to review the following links for information on account security.
https://www.wellsfargo.com/privacy-security/fraud/report/
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Having trouble getting a lien releaseBusiness response
06/27/2024
Please see the attached bank response.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been with Wells Fargo since 2005.In 2022 after an extended hospital stay I was moved into an Adult ****** Care. I am disabled and cannot work.I have been pursuing Social Security Disability since that time.In February 2024 changes took effect regarding my Wells Fargo checking account where there would now be a $10 monthly fee if certain conditions were not met - conditions impossible to meet if you cannot work and have no money coming in.Twice I was able to get the fee refunded, but there is now also a new rule that they will only refund fees twice within a set time frame.I escalated to executive customer service.My first response from them was the same canned response I received from lower level customer service. I restated the reason for my request and asked them to look into it again.This time the response said I had not submitted any documentation and my request was again denied. I asked what they needed in regard to documentation, was not given any direction and denied again.Each of these emails have a signature that clearly state I should not send any personal information in response.This is unacceptable.Business response
06/25/2024
Please see the attached bank response.Customer response
06/25/2024
Complaint: 21874851
I am rejecting this response because it did not change Wells Fargo's stance on the matter.To reiterate, I am disabled, cannot work and live in an Adult ****** Home as I cannot live alone. I have no income or any way to meet the minimum requirements to avoid the $10 monthly fee while I am fighting for Social ******************************************** Please feel free to ask for more details. Knowing Wells Fargo's excellent reputation, I am sure I'm not the only one who has encountered this issue.
Sincerely,
***************************Business response
06/28/2024
Please see the attached Bank response.Customer response
06/28/2024
Complaint: 21874851
I am rejecting this response because:Wells Fargo has refused to consider the extenuating circumstances in my case and I have received the same unyielding response from the executive team several times now.
BBB, I do not accept Wells Fargo's response, and their response has not changed, so you can close this case.
News agencies, please feel free to reach out to me. I know I cannot possibly be the only person in this situation with Wells Fargo.
Sincerely,
***************************Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
-I paid the California *** for my past due car registration via my Debit card ending in 7227 in the amount of ****** in February 2024.-Later that same day, I got a letter in the mail from the CA ******************* stating that the agency, CA ***, has requested funds in the amount of $****** for the same past due car registration. Therefore, ******************* will intercept my 2023 tax return and send the funds directly to the agency (CA ***).-At this point, I find out I have paid TWICE for this same transaction. I told Wells Fargo and provided a photocopy of the letter I received from the CA ******************* to dispute the Debit Card transaction.-I advised Wells Fargo of this and sent them a photocopy of the letter I received from the CA ******************* stating the interception of my 2023 tax refund because the agency, ***, has requested the funds for a past due car registration. -Wells Fargo told me in April that they cannot help and that I would need to work with the ***.-I worked with the *** that same day and the *** confirmed that there are two payments of $****** on my account and that I would need to complete and mail an application for a refund. -I spoke to the *** in chat a about two months later to follow up since their waiting period is 90 days, only to find out that the *** now intends to keep my money and repurpose it for the future years registration. This was done without my consent and without my knowledge. I believe this violates my rights as a Wells Fargo customer per their website advertisement and the agreements I signed when becoming a Wells Fargo customer.Business response
06/18/2024
Please see the attached Bank response.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was called by a phone number from NY claiming to be from the ******* fraud department and asked me if I purchased 4 new I phones to which I said no, they said in order to reverse the charges I would have to Zelle the amount to this number which I did. They kept transferring me and I spoke to their manager ************************ which she was part of the scam as well and said I should get that money refunded in a little bit but when I didnt I immediately realized my mistake and what happened which is why I got in the phone with my bank. It was 4 Zelle transactions and 1 Apple Pay transaction. I called my bank wells ***** to report fraud and see if I can get that money refunded they said investigation would take 10 business days then I called them afterwards and they said they couldnt do anything that I would have to make a police report which I did. The money was almost about 4K and I feel this is complete unfair that my bank werent able to resolve the issue. I had a similar situation happen around 2020 which was a total of 2k which again was fraud and they were able to refund that money but in this instance they said they cant help? Im under 4K Ive been trying to call Wells Fargo again and again for help but they said they can do anything on the matter. When I went to the poliece department they just opened a case but thats all. Please help me thats 4K that I dont have that I need in order to survive pay bills, car notes, etc.Business response
06/20/2024
Please see the attached Bank response.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to seek assistance with a problem I'm encountering while trying to add funds to my vemo account. I attempted to transfer $500 from my bank account ending in 3818 to pay my authorized lawyer, *******, but I received a notification stating, "There was an issue with your payment. Try again later."I have already confirmed that my bank account is authorized for such transactions and there should be no restrictions on making payments to vemo. I have attached a screenshot of the error message for your reference.Business response
06/20/2024
Please see the attached Bank response.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They will not accept cash for a payment for a relative. Only with accept a money order and want a lot of account information for the relatives account. Also they refuse to look up the account. Also wanted to keep a money order. After not wanting to deposit it into the relatives account.Business response
06/18/2024
Please see the attached Bank response.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
There was an unauthorized transaction made on my debit card. I disputed the claim, but it was denied. I did not authorize this claim and ******* from Wells Fargo claims department told me he could not provide me with the merchant information or any other information regarding the decision. Then proceeded to hang up on me and when I tried to call back, he hung up on me. I finally got another representative who told me that he could provide the documents for the denied claim. Which ******* clearly told me, they do not have access to that information. The other representative also told me that I will be provided with Visas contact information and I can dispute the claim with them. I was scammed and *******, made matters worse by not providing me with all the information to try to get my money back, instead he was concerned about my insulting his job because I requested to speak to someone else. The claim was submitted to a company called ***** Pago. I dont know anything about this company and the phone number and website is all in Spanish and I dont speak Spanish.Business response
06/14/2024
Please see the attached Bank response.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called Wells Fargo customer service twice to try to close my ********************** card account. First, the woman on the phone claimed she couldn't hear me. The second time I called, I was transferred to someone from **** who collected my information and then attempted to transfer me to the Wells Fargo department that handles account closures. However, after she transferred me, I received a message saying that my phone number was banned and the transfer was never completed. Therefore, I am unable to close my account as ********************** is incapable of doing so.Business response
06/17/2024
Please see attached business response.Initial Complaint
06/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 10th 2024, I called Wells Fargo to dispute all previous transactions made with Modo.us (A sweepstakes casino site) after winning a ***** dollar bonus with funds I had deposited the night before. Something happened with a glitch on the site and I didn't have the funds in my Modo.us account. I don't know if it was a glitch with the site or what. I disputed on the grounds that the company did not honor their terms of service. NEW INFORMATION HERE: Modo.us claims to have a headquarters and licensed business location in ********** ******* here: ************************************************************WRONG. It is a strip mall with NOTHING to indicate there is a business by the name of MODO located there. Modo.us is not BBB accredited and I believe Wells Fargo should refund all of my purchases like I requested. They are my bank that I have used for 5+ years and they should complete the requests of their customers. Follow up: I received NO credible information as to why my claim was closed. They said they found the payments were made by me... Yes they were, I never disputed that. I disputed the charges because **** did not pay out my ***** jackpot when the site glitched. I demand my money back or else I will keep escalating the case until my needs are met. Even if that means taking them to small claims court.Business response
06/14/2024
Please see the attached Bank response.Initial Complaint
06/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Wells Fargo allowed multiple fraudulent purchases on my debit card. When I reported the fraudulent purchases, a Wells Fargo representative assisted me and did not inform me that use my debit/bank card use would be revoked for "too many fraudulent purchases". The fraudulent purchases were investigated and reimbursed: however, I have been penalized from using my own bank debit card for one year for Wells Fargo's failure to protect me and my money from fraud. I am a long-time loyal Wells Fargo customer. I spoke to numerous "managers" regarding the issue; all treated me very disrespectfully with apathy, and acted as if I was a child being punished by removing use of my own debit card to access my money in my account - due to the bank's failure.Business response
06/13/2024
Please see the attached Bank response.
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Customer Complaints Summary
6,365 total complaints in the last 3 years.
2,324 complaints closed in the last 12 months.