ComplaintsforWells Fargo
Bank
Additional Complaint Information
Customer Complaint:
Wells Fargo came to BBB’s attention in November 1978. A review of complaints was completed in June 2024.
Consumers are urged to review the following links for information on account security.
https://www.wellsfargo.com/privacy-security/fraud/report/
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have complained about this for a few years now. Wells Fargo is allowing transactions on my account while I have a negative balance. This has been going on for several years and is the reason why I have filed suit against them. The most recent transactions were on the 26th concerning Grid. Wells Fargo processed two transactions while my account had a negative balance or insufficient funds. My account is still in the negative and now they are gonna charge me $35 for each transaction. I have pleaded with them to stop doing this and they have continued to authorized transactions while my account didnt have the funds to cover said transactions.Business response
08/05/2024
Please see the attached Bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
PLEASE SEE ATTACHMENTBusiness response
08/01/2024
Please see attached bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A personal check was deposited into my checking account in 7/22/24 for $10,000 from my mother in law to pay off a motorcycle. On 7/23/24 the deposited showed cleared not pending in my account. I then made the pay off on my motorcycle for approximately $9,700 on 7/26/24 my checking account is over drawn $9,311. Making contact with Wells Fargo after receiving an alert stating my account is on hold due to the check deposited coming back due to insufficient funds. My mother in law called her bank and it was drafted from her account on 7/24/24. On 7/29/24 we came to her bank obtained proof that the money was taken out and that the money was in the bank prior to me depositing the check. At this time Wells Fargo is still stating that the check basically bounced even with proof and stated the fraud team is the one who placed the hold for insufficient funds but not able to clarify. This is bad business and has caused stress and financial issues that at this time have still not been resolved after traveling and time spent sitting on hold. Wells Fargo has lost mine and my husbands business and I will be closing the account in the near future.Business response
08/06/2024
Please see attached bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Signed up for new bank account online, online said I was eligible for $300 bonus offer. Hit all the requirements, called into customer care a week ago, employee saw I hit all the eligibility requirements. And said I was in the last week to receive code. Followed up this week, called in and lady said she couldnt see code. Eventually she found code, told me she couldnt apply it tho and I had to go into a bank. Weird, I signed up online, I shouldnt need to go into a branch. Then I call in again and this second lady tells me that code is invalid. I tell them I have email showing my account is eligible for the offer. She tells me she cant do anything with an email.How can Wells Fargo website say Im good for this offer and then not honor it when I hit eligibility requirements? Their link in my email doesnt work when I click it, something must be messed up with their systemBusiness response
08/05/2024
Please see the attached Bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wells Fargo Routing #: ********* Account #: ********** Case #: **************** I am writing to you concerning a wire transfer of $44,000 I sent to Citi**** ********* from Wells Fargo. It was a result of a scam and I am now out $44,000. After talking with the bank, I found out that there was not any alert set up on my account.I'm astonished by the fact that there were no notes added to the account to call someone to authorize this activity.Now, I am in a total struggle to pay my bills because Wells Fargo failed to protect an elderly long-time customer from wiring $44,000 to a Hong ********* (Citi****). The scam transpired as follows:I was tricked into requesting $389 return of money from PayPal. I entered this amount on what appeared to be a PayPal web page. Just before I hit Submit, the amount was automatically changed to $189,000. When I checked my **** of America account (not ***********************, this amount had indeed been added to my account. I have since learned by speaking to **** of America that the way this happened was that the scammers transferred this amount from my **** of America Home Equity line of credit account to my checking account, unbeknownst to me. Subsequently, I was contacted by someone named **************** who said that I obviously needed to return this money to them. He said there were 2 ways to do so. First, he could report the $189,000 transfer as a fraudulent transaction in which case both my bank account and their bank account would be frozen for 60 days, Or I could wire them the funds. I decided to wire the funds. With ******* handholding me on the phone, I did an initial online transfer of $44,000 to Citi**** Honk Kong. That transfer was successful. Note that I have since spoken to Wells Fargo and they have issued a recall on this wire transfer. The recall may, or may not, be successful.Business response
08/07/2024
Please see attached bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We obtained a new Wells Fargo Autograph credit card after much research. We have excellent credit and wanted a card that would earn a good amount of points that we could use towards miles.. ** the 6 weeks weve had the card we have had to call in 3 times for issues.. most recently for lack of processing of a payment. They have received and processed my payment ( full balance on the card) but are blocking the payment from being applied . It cleared my checking account days ago and is still not credited. **************** for them has hung up on me, transferred me to the wrong department, made me sit on hold for extended periods of time and they are rude to top it off. No one can explain why they have not applied the payment , which my bank has already given them. This is the worst experience Ive ever had with a bank/credit card company.Business response
08/05/2024
Please see the attached Bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I deposited a settlement check from my insurance company into the Wells Fargo *** on Thursday evening. The receipt states that I would have access to the funds the next business day. The check was not accredited to my account, nor placed into a hold. When I went in to the bank to ask about said transaction, I was told I had to talk with customer service. When I called customer service, they informed me that the *** adjustments **** had the check and they were not available until Monday at 6 am. So, I set an alarm to wake up at 6 am. Turns out that is 6 am Arizona time. So, again, I wait. Once 9 am rolls around, I call again. I am told that due to my wifes name being on the check, they wont accept it. I am the secondary person on this account along with my mother in law. We deposited the check into my account because we have not yet moved our accounts to ********** and the Wells Fargo location is significantly closer to our home than my wifes bank, a credit union, is. They refuse to accept the check, after taking it into their ***. They mailed the check back to me and it is still in the mail. My main complaint is that with a large amount, (close to $6000), a person with moderate intellect would have to thought of maybe someone should call this person and see if there is any way to give them back the check? No, they use snail mail to inform their customers! Now, had this been a loan application, they would not have waited that long to inform you that there is an issue! They would be on the phone in a second!! This is a 5 day wait on top of the wait I had to get the check, and I dont have now at this point. This complaint is how they choose the handle issues! When its their money, they will blow your phone apart to get it back, when its your money, they will deliberately delay your access to it!Business response
08/05/2024
Please see the attached Bank response.Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
2 Items:- Wells Fargo ("WF") charged interest on a payment that was scheduled on time - Wells Fargo interest calculation on wrong balance I had a payment due for $5,214 due on July 20th, 2024 I scheduled payments for $4,739 and $475 online for July 19th and July 20th. My payment history reflects this pattern.- Reason for 2 payments is that WF system only allows for 1 payment per day online - I only recently was told that 2 can be scheduled but only by calling in the 2nd one but no notice suggested this - I schedule 2 payments because it comes from 2 different payment sources WF processed the amount of $475 on July 22nd instead of July 20th and therefore claims balance was not paid on time and are calculating an interest charge based on a balance of $4,807.88 Despite the scheduled payments being on time and the large amount of $4,739 processed on time, they made an interest charge and an incorrect one for that matter.I would appreciate the BBB's assistance in seeking reversal on the full interest charge of $87.74. I have tried to contact WF. They spent little time investigating despite escalation and admitted no wrong doing. They suggested a "courtesy" credit of $50 but I think the appropriate resolution is a reversal of $87.74Business response
08/07/2024
Please see attached bank response; enclosures have been forwarded to the customer.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution meets the expected demands. However, I want it to note that that original calculations for interest are still wrong given the balance paid and that their limitations on accepting multiple payments on a single day is an obstacle and deterrent. The due date was on a weekend and their system did not allow payment on that day.
Sincerely,
*****************Initial Complaint
07/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm a new WELLS FARGO customer with a checking account, after depositing two checks which were made out by a US company with a valid checking account attached to them, they were returned by Wells Fargo with the reason 'Unable to Locate' which doesn't even make sense.Wells Fargo has then, shortly after my debit card has arrived, closed down my account for 'possible check fraud' which is extremely inappropriate and tarnishes my name. I have not done anything wrong and I'm being treated like someone who tries to defraud Wells Fargo.For an immigrant who is new to the U.S. and attending college in a few weeks who does not have any wrong intentions, this is pathetic. I don't even get a chance to replenish my negative balance which has occurred after those checks being returned. I demand the decision to close my account to be amended and a chance to be given allowing me to replenish my overdraft. I want this account to be held open, especially because this is a bank error which will definitely harm my credit and reputation in the future. This is unacceptable.A copy of my complaint which I have mailed to Wells Fargo on Friday is attached to this BBB Message.Business response
08/06/2024
Please see the attached Bank response.Initial Complaint
07/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After regularly offering withdrawals with a overdraft fee, I took advantage of this offer. A couple years later, they have now closed my account for being $1.09 overdrawn, instead of covering the payment and charging me the overdraft fee. Now I cant recieve my social security income!Business response
07/31/2024
Please see the attached Bank response.
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Customer Complaints Summary
6,482 total complaints in the last 3 years.
2,376 complaints closed in the last 12 months.