ComplaintsforWells Fargo
Bank
Additional Complaint Information
Customer Complaint:
Wells Fargo came to BBB’s attention in November 1978. A review of complaints was completed in June 2024.
Consumers are urged to review the following links for information on account security.
https://www.wellsfargo.com/privacy-security/fraud/report/
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
There was an unauthorized transaction made on my debit card. I disputed the claim, but it was denied. I did not authorize this claim and ******* from Wells Fargo claims department told me he could not provide me with the merchant information or any other information regarding the decision. Then proceeded to hang up on me and when I tried to call back, he hung up on me. I finally got another representative who told me that he could provide the documents for the denied claim. Which ******* clearly told me, they do not have access to that information. The other representative also told me that I will be provided with Visas contact information and I can dispute the claim with them. I was scammed and *******, made matters worse by not providing me with all the information to try to get my money back, instead he was concerned about my insulting his job because I requested to speak to someone else. The claim was submitted to a company called ***** Pago. I dont know anything about this company and the phone number and website is all in Spanish and I dont speak Spanish.Business response
06/14/2024
Please see the attached Bank response.Initial Complaint
06/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I inadvertently made an an extra payment on my Wells Fargo **** credit card on May 15, 2024. When I noticed this, I called Wells Fargo on the 16th of May 2024 to initiate a payment back to my Wells Fargo checking account. I was told it would take 3 to 5 business days to get the funds back to my Wells Fargo checking. After the 5 business days passed I realized my funds were not returned and the credit card still had a credit of $7,984. I called back and was told because of the amount there was a hold and it would take 10 business days for the funds to be returned to the account. I counted 10 business days while on the phone and verified with the rep that that 10 business days would be the 6th of June 2024. The 6th of June 2024 pass and no funds were returned. The 7th came and I called Wells Fargo again. After talkin to junior reps and escalated reps/senior reps and explaining to them that I need the funds returned to my account on Friday the 7th of June 2024 because I need to make a payment to an institution on that day to avoid a $2,400 loan origination fee, I was finally told that it was a bank error and my funds will be returned on Friday the 7th. It is now Monday the 10th of June and my funds have not been returned. I called again twice or 3 times today Monday the 10th and this time I was passed to the executive team and given a case number CMPP-******-3F41B32279A5. No one from that team has been able to help me. I have been given the run around for my own money. This is ridiculous. I need my money back. I will be take legal action if I am changed by the other institution due to Wells Fargo's fraudulent behavior.Business response
06/21/2024
Please see the attached Bank response.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called Wells Fargo customer service twice to try to close my ********************** card account. First, the woman on the phone claimed she couldn't hear me. The second time I called, I was transferred to someone from **** who collected my information and then attempted to transfer me to the Wells Fargo department that handles account closures. However, after she transferred me, I received a message saying that my phone number was banned and the transfer was never completed. Therefore, I am unable to close my account as ********************** is incapable of doing so.Business response
06/17/2024
Please see attached business response.Initial Complaint
06/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 10th 2024, I called Wells Fargo to dispute all previous transactions made with Modo.us (A sweepstakes casino site) after winning a ***** dollar bonus with funds I had deposited the night before. Something happened with a glitch on the site and I didn't have the funds in my Modo.us account. I don't know if it was a glitch with the site or what. I disputed on the grounds that the company did not honor their terms of service. NEW INFORMATION HERE: Modo.us claims to have a headquarters and licensed business location in ********** ******* here: ************************************************************WRONG. It is a strip mall with NOTHING to indicate there is a business by the name of MODO located there. Modo.us is not BBB accredited and I believe Wells Fargo should refund all of my purchases like I requested. They are my bank that I have used for 5+ years and they should complete the requests of their customers. Follow up: I received NO credible information as to why my claim was closed. They said they found the payments were made by me... Yes they were, I never disputed that. I disputed the charges because **** did not pay out my ***** jackpot when the site glitched. I demand my money back or else I will keep escalating the case until my needs are met. Even if that means taking them to small claims court.Business response
06/14/2024
Please see the attached Bank response.Initial Complaint
06/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Wells Fargo allowed multiple fraudulent purchases on my debit card. When I reported the fraudulent purchases, a Wells Fargo representative assisted me and did not inform me that use my debit/bank card use would be revoked for "too many fraudulent purchases". The fraudulent purchases were investigated and reimbursed: however, I have been penalized from using my own bank debit card for one year for Wells Fargo's failure to protect me and my money from fraud. I am a long-time loyal Wells Fargo customer. I spoke to numerous "managers" regarding the issue; all treated me very disrespectfully with apathy, and acted as if I was a child being punished by removing use of my own debit card to access my money in my account - due to the bank's failure.Business response
06/13/2024
Please see the attached Bank response.Initial Complaint
06/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My items were stolen. My personal items were stolen, and I have been a victim of fraud somebody deposited checks into my mobile account. My mobile deposits, and it was not me and I tried to tell Wells Fargo this, and they said that it does not matter theyre still closing out my accounts, even though it was not me that did it I been banking with Wells Fargo for 10+ years my account has always been in good standing. They are not even looking at that and deciding off of that fact, they are just so adamant about closing out my account.Business response
06/12/2024
Please see the attached Bank response.Initial Complaint
06/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
hi,my name is ************************* on 06/07/24 I attempted too make a purchase with my Wells fargo credit card ending in 7762.my purchase was declined so I called the fraud department at which the impatient representative hung up the phone on me. He never sent me a one time passcode too my email address and proceeded too restrict account access on BOTH my credit cards. I can no longer log into my account due too this negligence ,I've been a loyal customer at ********************** for ****** this type of treatment is unacceptable! I would like Wells fargo too remove this unjustifible restricted access on my accounts and ********************** cards. being that i still have bills due on both cards.IF the accounts are restricted their is no way too even pay my bills once they are due. again the customer service reps need too be more patient and not hang up the phone on customers especially if i literally asked him too give me 2 secs. I needed too log into my email too retrieve the passcode.Before I could do so he hung up the phone on me, and restricted access too BOTH my credit cards and now i cant log in too even view my account this is unacceptable.Business response
06/21/2024
Please see the attached Bank response.Customer response
06/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wells Fargo has made my billing statements project that I have been in negative once dunce have been spent. The 2 day early pay deposits and is taken out again 2 days later and showing that insufficient funds are in the account. I would like billing statements corrected from beginning deposits until now. This is not defined in printed account paperwork upon opening the account or been told my representatives from the company when talked too. When I called today about this I was told by the representative ****** and supervisor *****. This is unacceptable and as a new client I am highly disappointed by the false advertisement and banking.Business response
06/18/2024
Please see attached business response.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My ATM card was lost or stolen. I filed a claim on 2 unauthorized transactions and the bank denied my claim. Even though they clearly admit in the video it was not me. I want my money back that is why the bank is insured by the **** correct?Business response
06/12/2024
Please see the attached Bank response.Initial Complaint
06/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have late payments from WFBNA AUTO on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late paymentBusiness response
06/14/2024
Please see the attached Bank response.
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Customer Complaints Summary
6,367 total complaints in the last 3 years.
2,331 complaints closed in the last 12 months.