ComplaintsforWells Fargo
Bank
Additional Complaint Information
Customer Complaint:
Wells Fargo came to BBB’s attention in November 1978. A review of complaints was completed in June 2024.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. WELLS FARGO bal. $2,184.00 Acct # ************Business response
07/14/2021
Please see the attached Bank response.Initial Complaint
07/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wells Fargo over drafted my account with a loan I no longer own for my car payment. My car loan was paid off 30 days prior to this date. Once I called Wells Fargo said that they can cancel the transaction but it could take up to 10 days because it is an electronic payment. The issue that I'm having is that I cancelled all of my automatic payments. The amount that came out over drafted my account which will accumulate a 29.00 overdraft fee a day. I called PNC the bank and was notified that account is closed that they cannot cancel a payment that will not or should not arrive to them. That process can take up to 30 days to fix. I do not have 30 or 10 days. My mortgage and other bills are due. This is not the first incident I have had with Wells Fargo. This is putting me extremely in a financial bide for myself and my family. It is so easy to take money but hard to refund.Business response
07/19/2021
Please see the attached Bank response.Initial Complaint
07/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 3rd of 2021 I attempted to withdraw funds from my Wells Fargo account in Rockville, *******. I was told that I couldn't withdraw the funds of $4500 with no explanation why and was told to contact Wells Fargo customer service. After contacting customer service I was informed that there was no reason I should've been denied my money. It was embarrassing being denied my funds. I felt discriminated against as well as embarrassing. I provided all the information needed to make a withdrawal from my account and was still denied funds. And was told by the bank manager that I can on get $100 or $200 of my own funds. I ***** had any issues with my Wells Fargo account until I eneter this branch. I was 7 hours from home and left my debit card at home. I never expected to be denied my own funds. Now I extremely skeptical about depositing fund into this branches account.Business response
07/19/2021
Please see the attached business response.Customer response
07/20/2021
Complaint: 15632788
I am rejecting this response because: it is not true. Big companies will continue their racially discriminatory practices unless something is done now!
Sincerely,
***********************Business response
08/06/2021
Please see the attached business response.Initial Complaint
07/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been through a whole lot of drama just trying to get simple information about recasting my loan for my house. I called three times and after passing me around they said they would call me back one lady the phone cut off so I complain to the corporate office and a guy called me and said that he would get me the information and somebody will call me back and he would send me the information of the first will call back on my email and I never so I called him back a few days later and he said that he misspoke and he said he would send me by mail the information and I just said forget it I had been maybe three days trying to get this information and dealing with this guy was too much my name is John ******** my address **** ******** **** ******* ***** ******** ***** my phone number is ************ I have to two accounts at Wells Fargo but this one is concerning the address aboveBusiness response
07/15/2021
Please see attached response.Initial Complaint
07/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 3, 2021, I made a $5,000 online transfer through my account on the Wells Fargo (WF) mobile application. My intent was to transfer $5,000.00 from my WF checking account into a separate credit card account. While making the transfer I accidentally selected an old, inactive, Bank of America (BOA) account from the drop-down menu that was saved from years past. I have since called BOA and was instructed to call WF, explain the issue and file the appropriate claim for BOA to return the funds. I have talked to more than a dozen WF employees, all who have said I need to speak with a manger, yet a manager has never been available or called me back the four times I've been told they would. At one point a BOA manger spoke with myself and a WF employee and told them exactly what WF needed to do to reverse the transaction and return the funds but he was not able to help due to his level. Since then, WF has closed my claim due to "no error on their part". See full details in attached.Business response
07/15/2021
Please see the attached Bank response.Initial Complaint
07/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 16, 2021 my Wells Fargo business account was hacked and an online transfer transaction for $4911 was made where the funds were taken out of my account and moved into a new account with ******* ******. The new account with ******* ****** was opened using my name, social security number and mailing address. I contacted both Wells Fargo and ******* ****** to let them know about the fraudulent transaction. ******* ****** immediately froze the funds in the account and opened an investigation. Wells Fargo also opened a case and after 3 months waiting and multiple calls they refused to act on it saying that I authorized the transaction claiming that a code was sent to my phone. I explained to their fraud department that in no moment I received a transaction code on my phone and that my phone is finger print protected. WF needs to a Hold Harmless letter to ******* ****** stating the transfer was fraudulent and accepting liability, while indemnifying ******* ****** Bank.Business response
07/13/2021
Please see the attached Bank response.Customer response
07/14/2021
Complaint: 15630501
I am rejecting this response because Wells Fargo insists that I authorized the transaction and I didn't. I have explained to them repeatedly that I did not receive a code to my phone from them authorizing the transaction. I don't know how I can be more clear. In addition my phone is fingerprint protected so nobody could have accessed my phone. What I would like to happen is for Wells Fargo to submit a "No Harmless" letter to ******* ****** so ******* ****** can return the funds to my account. This should be very simple to do. Wells Fargo has been incredibly uncooperative in resolving this matter and I am appalled at the lack of customer service care they are providing specially since I have been a loyal customer for 12 years. Again, I don't agree with Wells Fargo's response and I need Wells Fargo to work with ******* ****** to get the funds sent back to my account.
Sincerely,
***********************Business response
08/02/2021
Please see the attached business response.Initial Complaint
07/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Transaction took place on April 15, 2021. A payment was made on line from my checking account in the amount of $505.90 to a closed LL Bean credit card account. The closed account was Citibank which was bought by Barclay's and has a new account number. I paid this in error and Citibank had cashed the money and said they would credit me back within a few days. I spoke with over the last 2 months I have spoke with Citibank (they said now they can not do anything), Barclays (they said they can not help) and my bank Wells Fargo-( they have not resolved this situation. Please help!!! Thank you, Mary PontBusiness response
07/14/2021
Please see the attached Bank response.Initial Complaint
07/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/10/2021, I called Wells Fargo business support line and closed our Wells Fargo Business account due to the business being dissloved. I was notofied a cashiers check with the remaining funds will be mailed to me. On 6/15/2021, I received my USPS Daily Digest of incoming mail. In that email, there is a scanned image of a letter from Wells Fargo. That letter was never received. I have reached out to Wells Fargo customer service numerous times and told to wait another two weeks. I have contacted USPS to file a missing mail claim and physical spoke to a rep that said to contact Wells Fargo. I have been sent on a wild Goose chase for the past 23 days. I visited my local Wells Fargo in an attempt to have this resolved. The home branch gave them the run around as well. I was told I needed to pay $31 to stop payment on a check I never recieved! Wells Fargo simply refuses to reissue funds on a closed account.Business response
07/12/2021
Please see the attached bank response.Initial Complaint
07/07/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
My business account was closed for no good reason. They said a check was going to be mailed within the specify time frame. It's been over a month now and still no check and no one will answer the phones. Can someone please help.Business response
07/20/2021
Please see the attached business response.Initial Complaint
07/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a Wells Fargo client for about 9 years. Around last year, I noticed Wells Fargo would purposefully choose which charges to overdraft&which to decline, regardless of their policy. It was always the higher charge, so they can get the most payment. They have also allowed charges through when my card was turned off numerous times, and told me that's just policy. I have escalated this to their higher up management & they refuse to help their low income clients & have policies that are targeted against those low income clients. The last instance of this behavior was when they let my account (with no overdraft protection or services on) go into the negative $105 when they allowed an automated payment from Hello Fresh&renter's insurance go through, but denied a $25 automated payment from my security company, both on the same day, which meant we had no security in our crime ridden area, despite multiple employees telling me automated payments will always go through.Business response
07/16/2021
Please see the attached Bank response.Business response
07/16/2021
Please see the attached Bank response.
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Customer Complaints Summary
6,367 total complaints in the last 3 years.
2,331 complaints closed in the last 12 months.