ComplaintsforWells Fargo

• Initial Complaint

  08/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I deposited a 401k check for $40,000.00 written out to my name from Merrill Lynch bank on July 26th 2021 The check was cleared the bank the very next day and I gave Wells Fargo $5000.00 to pay up the credit card from them. My funds were available for 2 days until Wells Fargo withdrew $35,114.00 out of my account leaving me with a negative balance of $5600. I called the office and they said that there was nothing they could do except wait for Monday. Today is Monday and there has been no change whatsoever. They did not freeze the credit card payment of $5,000 either so basically they have $40,000 of my 401k and they said they can’t help me. I need you to step in for me please Thank You Brian

  Business response

  08/11/2021

  Please see the attached Bank response. 

• Initial Complaint

  08/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A few months ago, I contacted Wells Fargo regarding the unauthorized use of my credit card by **** In the past, Wells Fargo has always investigated and appropriately credited my account. In this last case, they allowed *** to use my card which was on file to regularly make adjustments. I did not agree to these adjustments and discovered that *** was randomly charging my card that was on file even though measurements in weights that they claimed were not accurate I now have discovered that for the last several months when I've been paying thousands and thousands of dollars to full pay my credit card every month I haven't been provided with my reward points. I attempted to call someone today and spend 30 minutes with three incompetent twats instead of resolving my account. Tell them I expect to see my reward points on my account immediately or I will be canceling this s***

  Business response

  08/24/2021

  Please see the attached business response. 

  Customer response

  08/25/2021

   
  Complaint: 15718248
  
  I am rejecting this response because: first of all, your manager was rudely interrupting me and after 30 minutes the incompetent employees still didn't know what I was talking about.

  
  

  In addition, Wells Fargo has allowed to *** to use my credit card as their personal piggy bank. Months ago I spoke to a gentleman who told me how to appeal your first determination and to provide proof of what I actually authorized. I did so and you people continue to allow *** to use my credit card. I have been an excellent Wells Fargo client and have paid the thousands of dollars on a monthly basis to full pay my credit card each month. At this time oh, I'm seriously considering terminating my agreement with you people because of all of this nonsense
  
  Sincerely,
  
  *****************************

  Business response

  10/05/2021

  Please see the attached business response. 

  Customer response

  10/06/2021

   
  Complaint: 15718248
  
  I am rejecting this response because: Wells Fargo's a bunch of liars. One gentleman told me after the first dispute that if I had proof of weights of the boxes to provide that to him  and that would be sufficient. I have over 20proof of mailings and the actual weights. in addition toevidence of disputes with *** starting in early February.

  
  

  In my opinion Wells Fargo and *** have committed fraud add Wells Fargo should beinvestigated since they are allowing this broad to occur with a company that had my credit card on file
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Here we go again with Wells Fargo. I have been a faithful customer since ******************************************** ******************* for them in August, ****. We have gone through this MANY times. On July 28, 2021, I was assessed TWO overdraft fees of $35.00 EACH for a total of $70.00. First of all, I would accept a penalty for overdrafts but $35.00 is WAY too much and they did it twice ON THE SAME DAY! Secondly, when I went in to make the complaint formally on the Wells Fargo webpage, I could not find a place on the site to file a complaint FORMALLY. I can "chat" or I can call them on the telephone but it is best FOR ME to file the complaint formally as an e-mail so I have a record and I feel much more comfortable with that. WFB has been very good in times for refunding overdraft charges for me. I just want ONE of them back since the overdrafts took place on the same day. I am a poor retired public school teacher. Keeping a minimum balance is difficult these days.

  Business response

  08/11/2021

  Please see the attached Bank response.   
  

  Customer response

  08/14/2021

   
  Complaint: 15717194
  
  I am rejecting this response because . . . . . .  honestly,  I really struggled with this one.  I have gone back and forth with Wells Fargo Bank on this matter and still we are at this point.  ************* really tried to make amends.  Of course, he had to provide the philosophy and the practice of deal with overdrafts.   And as usual,  his explanation had NO heart or care for the customer whatsoever.  Again, I really thought about this and to offer $17.50 or one fourth of the overdraft fees is an insult or even a "slap in the face" if you will.  As I commented in my original complaint,  some overdraft fee or penalty is understandable but to access $35.00 for EACH overdraft is cruel.  And as I commented,  the two that are mentioned by both ************* (why does he not give his full last name?  Is he embarrassed about something?) and myself came on the same day and there were TWO $35.00 overdraft charges   Particularly during this COVID Pandemic,  finances are an issued for many folks and as a retired educator (I taught your kids, ******* B!!!),  my dollars don't stretch as I wish they could.  The fees are abominable but for me, the total lack of care, concern or any "heart" whatsoever bothers me more.  No, I do NOT accept their response.  
  
  Sincerely,
  
  *************************

  
  

  P.S. I can't totally predict what will happen but I am going to guess that ******* B or Wells Fargo Bank in general is not going to respond to my rejection of their response.  Just wait and see!!!

  Business response

  08/23/2021

  Please see the attached Bank response. 

• Initial Complaint

  08/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Wells Fargo has been hassling me with calls everyday for the past month about my account that I asked them to return back the money from the NFA charges they keeping giving me after the transaction has posted then a few days later it’s not there anymore also I asked for them to stop all authorize charges because I no longer want to bank with their company.

  Business response

  08/10/2021

  Please see the attached business response. 

• Initial Complaint

  07/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  FACTUAL BACKGROUND 1. On September 10, 2019, Wells Fargo Advisors accepted and deposited an insurance reimbursement proceed check/draft in the amount of $ *********, from DWEs property lender, Champion Mortgage in a joint account held between ****** and ***************************.2. The name identified on said insurance re-imbursement check was ******************************.3. On/or about September 13, 2019, Wells Fargo Estate Processing Supervisor, Ms. ******************* contacted ************************* (DWE). Due to ***************************** demise, **************** requested and provided documents needing to be executed by the Executor of ***************************** small estate - in order to remove the deceased name from the joint account.4. On September 19, 2019, DWE provided the required sworn documents to ****************. **************** informed DWE that a Wells Fargo Advisors (***) investigator would be in contact with DWE.5. DWE was contacted by the *** investigator. Over the course of several calls and confirmation that all sworn/submitt

  Business response

  08/09/2021

  
  Please see the attached Bank response. 

  Customer response

  08/12/2021

   
  Complaint: ********
  
  I am rejecting this response because:

  From: *********************** <*********************>
  Sent: Thursday, August 12, 2021 1:18 AM
  To: info <************************************>; *********************** <*********************>; ***********************
  Subject: Re: You have a New Message from BBB **********************************************************************************************, Complaint #********

   

  Attention BBB Complaint Department:

   

  Thank you for assisting the ***************** in opening a line of communication with Wells Fargo Advisors (WFA). 

   

  Communication with WFA - aside from WFA's stated written request requiring Champion Mortgage (CM) - a disinterested 3rd party who this estate has no control over.

   

  In fact,  CM and the *****************'s relationship (adversarial) consist of two (2) attempted wrongful Rule 736 expedited non-judicial foreclosures in 2015 and 2019.

   

  Todate, the ***************** has prevailed on both occasions.

   

  In *************************************** received an insurance settlement draft from CM and a joint brokerage account - ****** and *************************** - was established with WFA by way of following WFA's advice.

   

  The insurance settlement draft from CM was deposited with the funds released after a short hold was placed on the deposit.

   

  In 2019 another insurance draft was received from CM and once again was deposited in the same joint account - only this time WFA's Estate Planning, supervisor, ********************************* informed the estate that the initial 2015 joint account was handled incorrectly and account modifications were needed. 

   

  **************** went on to state that she would need specific documents from the estate in order to make required changes to the account. 

   

  She went on to state that upon receipt of said documents - the account, along with the changes - would be active promptly. 

   

  **************** apologized for WFA's joint account application error and that she would "personally handle all changes". 

   

  Trusting **************** the estate provided the required documents within days of her request. 

   

   

  **************** informed the estate our documentation was approved and the status of account holder, ***************************, from active to "decd" would be the only requirement WFA needed. In fact, **************** went on to point out the account # would remain the same.

   

  Upon ******************** confirmation and assurance, the ***************** re-deposited the $ ********* insurance reimbursement draft from CM. 

   

  The ***************** has since the day of deposit attempted to open communication(s) with WFA by way of written, email, telephone and finally making in-person pleas to numerous branches. 

   

  Repeatedly, WFA's promised return call(s) from WFA's "upper management" and would at that time explain the reason for WFA's  sudden change from ******************** agreement to the new unknown position resulting in the hold placed on said proceeds. 

   

  By this missive, we respectfully request the same response time frame allotted WFA. 

   

  In conclusion it should be noted that we have information that WFA contacted and communicated with CM Loss Draft Deprtment. In this communication between these close business associates - CM & *********** acknowledged the insurance draft being improperly addressed to *************************** and that they approved of releasing the reimbursement insurance proceeds. 

   

  We look forward to communicating further with WFA. 

   

  Thanking you again for your assistance,             We remain,

   

   Sincerely,

   

   

   

  The *****************

  
  
  Sincerely,
  
  ***********************

  Business response

  08/19/2021

  Please see the attached business response. 

• Initial Complaint

  07/31/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Friday a cashiers check was deposited into my account for 14k. The check was drawn off of Santander bank. Upon contacting Wells Fargo ANDDD going into the branch physically...the customers service socks! No one even cared to assist with the fact I'm a customer inquiring about my funds. WELLS FARGO SUCKS! This isn't the first encounter with this,bank. I've had enough!!!

  Business response

  08/09/2021

  Please see the attached business response. 

• Initial Complaint

  07/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 4, 2021, a draft in the amount of $421.57 was withdrawn from my checking account. The draft shows as an auto loan payment. However, at the time I do not have an auto loan balance. I have contacted Wells Fargo Auto and they claim that they sent me a check with the refund amount of $421.47, however, I did not receive it and contacted them about it and they do not want to send another check. At this point, Wells Fargo has refused to send me a check which they can clearly see in their system has not been cashed. I am asking Wells Fargo to send me my refund in the amount of $421.57. I would prefer a reversal or direct deposit to the account from it was withdrawn.

  Business response

  08/06/2021

  Please see the attached Bank response.
  

• Initial Complaint

  07/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Filed a claim on my account because i believe my account was hacked because money was being transferred out to a cash app account that i do not own. The first amount was for 3k on 7/2/21, 3k 7/6/21, 1500 on 7/6/21 3k on 7/12/21 and 2k on 7/12/21. I don’t not check my account everyday which is why i didn’t catch it on time. Wells Fargo was unprofessional and waisted my time on the phone for two weeks asking irrelevant questions. They stated that i authorised such transactions which is absurd because i don’t have a cashapp nor would i transfer such high amounts of money from my account totaling 12500$ and left me with a balance of 276$. I didn’t get a refund of my money and for that reason i am taking action. Never bank with Wells Fargo, bad customer service, unprofessional and no refund or satisfaction like they claim to give. Now i understand why people are leaving. Acct# **********

  Business response

  08/04/2021

  Please see the attached Bank response.  

• Initial Complaint

  07/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I filed a dispute with Wells Fargo claim ID (*******) concerning a $1750.00 charge from Long ***** nearly a year ago due to my ***** not being installed properly and they refused to correct the issues unless I paid additional monies. I later discovered they fraudulently charged me for work done to my neighbor's *****, so I requested a depute only to be told that I refused a credit of $200.00 which is untrue and does not logically make sense from Long ***** and Fells Fargo is finance company and they with will not assist with the fraud I need to work with the company. Wells Fargo need to train their employees on fraud because the few that I spoke with clearly needs training. All documents concerning this dispute is on file with Wells Fargo. The length of time and the service I receive from Wells Fargo and Long ***** is unacceptable. I do expect to hear from someone at Wells Fargo that can resolve this issue in a timely manner.

  Business response

  08/09/2021

  Please see the attached Bank response.                

  Customer response

  08/11/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Emma ***********

• Initial Complaint

  07/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid off my car loan in March 2021. I have been attempting to renew my registration unsuccessfully because I was told my name wasnt on the title. Called Wells Fargo who stated that it was fine and go back to DMV, where again I was told that per the state I am not on the title. Wells advised then that I needed to submit paperwork, which I did promptly. Been back and forth ever since. Each time I call either they tell me its all set where I go back to dmv who advise nothing changed to telling me to wait 5-7 business days. Ive been escalated to the complaints department and as of last night 7/29/21 I have now been sent to the executive complaints department and Im being told they lost my title. I have been lied to for 4 months on and off, I have not been using my vehicle because the registration is up and now the inspection is up. I have been on the phone with them every other day for a month and am not getting any resolutions.

  Business response

  08/16/2021

  Please see the attached Bank response. 

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