Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lyft, Inc.

  San Francisco, CA 94107-1725

• 

  Lyft, Inc.

  150 2nd Ave N Nashville, TN 37201-1934

• 

  Lyft, Inc.

  PO Box 87352 College Park, GA 30337-0352

• 

  Lyft

  601 E Sunrise Blvd Fort Lauderdale, FL 33304-2708

• 

  Lyft Inc

  4050 E Cotton Center Blvd Ste 38 Phoenix, AZ 85040-8863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had a customer in my car that messed up my car and I sent over to Lyft to review the damages and they did and credited me a damage fee, after 2 hours they decided to take back the fee and say something about fraud. I dont know why they would falsely accuse me of that and give me credit just to take it back. I will like this to be fixed so I dont owe Lyft $80 dollars!.

  Business Response

  Date: 12/29/2022

  We are in receipt of BBB complaint case ********. ******************************* complaint concerns a damage claim that ****** has submitted to Lyft.
  
  ****** wrote into Support on November 27, 2022, and our agents were in contact with ****** that same day to inform ****** that we may elect to compensate a driver when there is damage caused to the vehicle which cannot be remedied by routine maintenance and upkeep.
  
  When ****** accepted Lyft's Terms of Service ****** acknowledged that Lyft "may charge a damage fee. . . . of up to $250 depending on the extent of the damage (as determined by Lyft in its sole discretion) As such, no damage fee has been issued.
  
  As we have clarified our damage policy, we consider this matter resolved.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18650120
  
  I am rejecting this response because: one it still shows you guys took back the claim and my Lyft account is negative $80.00 that was originally given to me. I shouldnt have to pay it back when you guys charged them for it and now I have to pay for damages out of pocket. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/09/2023

  We are in receipt of BBB complaint case ********. ******************************* complaint concerns a damage claim that ****** has submitted to Lyft.
   
  ****** wrote into Support on November 27, 2022, and our agents were in contact with ****** that same day to inform ****** that we may elect to compensate a driver when there is damage caused to the vehicle which cannot be remedied by routine maintenance and upkeep.
   
  When ****** accepted Lyft's Terms of Service ****** acknowledged that Lyft "may charge a damage fee. . . . of up to $250 depending on the extent of the damage (as determined by Lyft in its sole discretion) As such, an $80 fee has been issued.
   
  As we have clarified our damage policy, we consider this matter resolved.
   
  
  
  

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, they credited me the damage fee back.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10, 2022, I turned on my Lyft app and ensured my vehicle was in the bonus zone and received my first ride while in the bonus zone. The 3 dots appeared which reflects that my bonus counter started (I need three rides to revive the bonus) then I finished three rides but did not receive my bonus money amount. This same situation has also happened December 27, 2022, October 26, 2022, December 23rd

  Business Response

  Date: 12/29/2022

  We are in receipt of BBB complaint case ********. *************************** complaint concerns ********************* earnings.
   
  ******* wrote in to Support on December 27, 2022. We were in correspondence with ******* the same day. Our agents informed ******* that the requirements for the streak bonus were not met. 
   
  As stated on Lyft's website, "A streak will break if the driver, goes offline after a breather, cancels a ride request, or miss a ride request."
   
  As we have clarified the requirements for Streak Bonuses, we consider this matter resolved.

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer service reps are rude and not knowledgeable. I had a ride that I waited for 7 minutes, text, and call the rider but her train was stuck at the other station so I cancelled the ride and Im being told I didnt meet the requirements for no show what else is needed to qualify! Then the rep disconnected our chat when I asked for the issue to be escalated. **** is the second time in a week Ive had rude and uninformed reps. **** is ridiculous. We work hard for Lyft and to be treated like this is absolutely unacceptable! Lyft needs to get it together

  Business Response

  Date: 12/28/2022

  We are in receipt of BBB complaint case #********. *************************** complaint concerns ******'s driver earnings for a ride ****** gave on the Lyft platform.
  
  ****** wrote in to Support on 12/27/22, regarding a ride ****** cancelled. Our agents were in correspondence with ****** the same day to inform ****** that the ride in question did not qualify for a cancellation fee, as such no bonus has been issued.
  
  As such, we consider this matter resolved.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18646692
  
  I am rejecting this response because:I followed all steps necessary Lyft equipment is faulty! I waited 7 mins meaning the clock was at 0 mins, there are several text between me and the rider(check your records), and a call (which I provided and will again) to the rider in which they advised the train was stuck at the other station and she needed to cancel. The option for passenger no show was not available even after all the steps were followed! The app wouldnt let me cancel even after the steps were followed! A rep actually did their job and researched like you guys were supposed to instead of dismissing me and compensated me so a resolution has been resolved for now. But for later references get your equipment together, get your customer service together; if a driver follows the necessary steps we should be compensated for our time you guys already take too much money from the rides! Stop messing over drivers and compensate us when we spend our time and effort picking up your customers! 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/07/2023

  We are in receipt of the consumer rebuttal in BBB Complaint Case ********. *************************** complaint concerns a Lyft issue.
   
  ****** wrote in to Support on 12/27/2022, regarding a ride ****** cancelled. Our agents were in correspondence with ****** the same day to inform ****** that the ride in question did not qualify for a cancellation fee, as such no bonus has been issued.
   
  Per our ************ "Drivers get a cancellation fee when the passenger cancels the ride, and all these requirements are met: The passenger's cancellation window has passed, the drivers making progress to the passenger's pickup location and the drivers on track to arrive by the estimated arrival time." 
   
  As we have clarified the qualifications listed in our ************ we consider this matter resolved.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18646692
  
  I am rejecting this response because:Per our ************ "Drivers get a cancellation fee when the passenger cancels the ride, and all these requirements are met: The passenger's cancellation window has passed, the drivers making progress to the passenger's pickup location and the drivers on track to arrive by the estimated arrival time." 
  

  I did all of these requirements so the cancellation fee shouldve been granted! What else needs to be done once the steps are completed! Again! I shouldve been granted the fee cancellation because all steps were followed by ******! Thats why a rep did compensate me because they were able to see the steps I followed because all of them were followed! Get it together Lyft! I can show records of communication which I submitted to the rep and the rep found the ride and seen I waited 7 minutes and 23 seconds which is past 5 minutes and the clock was zero!! But Ill let clients cancel since you guys want to mess us over! The customer service overall ***** and thats why yall dont accept calls! 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used lyft 12/12/2022 and the total cost of the ride should have been *****. My drivers name was ********. The total miles for trip was eleven miles I was picked up at 1:22am and dropped off at 1:33am and now I see on my back statement that I am being charged ***** for this drive. I have used Lyft before and I have History. I have tried to dispute the charges and I am unable to dispute the charges and I was riding alone, and there was no traffic. I have tried to call Lyft at ********** and I am unable to dispute the charges. I want would like a billing adjustment due to the ride should not have been charged that much.

  Business Response

  Date: 01/03/2023

  We are in receipt of the BBB complaint case #********. ************************* complaint concerns an experience on the Lyft platform. The information provided in this complaint is insufficient for us to provide a substantive response to the complaint and no previous support interactions could be found regarding this complaint.
   
  We have been in contact with ****** to request the additional information necessary to appropriately respond to this complaint.
   
  As such, we consider this matter resolved.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter needed a ride home from from work from ********** to ** the far should have been ***** I was charged 110. Over charged 70 00 I feel that a person should be taken advantage of when there in need of a ride . This is the only Lyft ride I have disputed because as I am grateful for the service and never had a problem in the past and it with great pain to have to do this when you know you need a ride in the middle of the night to get your daughter home no price is to high but being taken advantage of in the situation is wrong I was going to say anything my account is overdrawn my daughter is home safe but what if this driver is doing this to others I have. Never been over charged on a ride in all the years I have used Lyft and I checked my previous rides

  Business Response

  Date: 12/28/2022

  We are in receipt of the BBB complaint case #********. *********************************** complaint concerns an experience on the Lyft platform. The information provided in this complaint is insufficient for us to provide a substantive response to the complaint and no previous support interactions could be found regarding this complaint.
  
  We have been in contact with ******* to request the additional information necessary to appropriately respond to this complaint.
  
  As such, we consider this matter resolved.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have issues where I would order a Lyft the Lyft would pretend to pick me up and complete the ride without me in the car. This time was no different but the have had a pending charge on my account of ****** and the won't release it. Everytime I contact them the say it's my banks fault, but I've contacted my back multiple times and they are telling me it's Lyft had to release the hold. The merchant is the only one that can release a pending hold. And no one is responding to my chats and emails, and when I get someone on the phone, they tell me they can't help me. I need them to refund me the 46 the charged me for the ride and release the ****** charge on my accounr

  Business Response

  Date: 12/28/2022

  We are in receipt of BBB complaint case #********. ***********************; complaint concerns unauthorized charges to *************;credit card.
  
  The information provided in the complaint is insufficient for us to locate this charge in our records. Therefore, we are unable to provide a substantive response to the complaint.
  
  We have reached out to Shirriah to attain additional information on this matter in order to conduct an investigation.
  
  As Shirriah has not provided the necessary information in regards to these charges, we are unable to conduct an investigation. We consider this matter resolved. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive for Lyft everyday. I gave a ride where I had to drive 17 miles to get to pickup, and then it was a 30 minute **** mile ride to the drop off at the airport. Lyft never paid me for the ride, told me someone would email me regarding my pay and then never did and when I reached back out their support team said theyve exhausted all info on this matter and theyre closing the chat. I have a Lyft debit card where my money for each ride is automatically deposited after each ride and I did NOT receive a deposit for that ride and they refuse to pay me for it.

  Business Response

  Date: 12/28/2022

  We are in receipt of BBB complaint case #********. ********************************* complaint concerns *******'s driver earnings for rides ******* has given on the Lyft platform.
   
  ******* wrote into Support on 12/25 regarding the calculations of ******* ride payments. Our agents were in correspondence with ******* the same day to inform ******* that a completed ride consists of a base fare amount plus incremental amounts based on the actual time and distance of the ride, as measured by Lyft.
   
  Our Terms of Service that all drivers have to agree to before they use the Lyft platform states, "The 'Driver Fare' for a completed ride consists of a base fare amount plus incremental amounts based on the actual time and distance of the ride, as measured by Lyft. The applicable base fare and time and distance amounts are shown in a rate card (the 'Rate Card') in your Driver dashboard."
   
  As such, we consider this matter resolved.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18643021
  
  I am rejecting this response because:this doesnt address the fact that I never received a deposit into my direct pay account for ANY amount for the ride completed on 12/26. If the amount is correct then where is my deposit? The only thing that gets deposited into my Lyft direct account are my trip earnings. If I received the money they said I did then why is no one able to show me where I received a deposit for *****? You dont have proof of a deposit because THERE WASNT ONE. Literally all Im asking for is to be paid for the ride that I gave. So unfortunately this matter is not resolved. I have provided screenshots of my account showing I never received the money so why am I having to beg for what I earned? It makes no sense to me. Once I receive payment for the ride I gave, THEN I will consider this matter resolved. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/08/2023

  We are in receipt of the consumer rebuttal in BBB complaint case ********. ************;Pollards complaint concerns not being paid for their ride on December 26th.

  ******* wrote in to support on December 26th to report They are missing payment from ride given on December 26th. Our agents have been in correspondence with ************;to inform ************;that their pay was used to cover the cost of *******'s rental. As stated on our website: "Your first billing week starts the day you pick up the vehicle. Rental charges begin the next day.
  You have until Mondays at 4:59 AM to earn enough to cover rental charges. If your earnings dont cover the rental charges that week, well charge your card on file."

  As we have followed up with Jasmine and clarified our Terms of Service, we consider this matter resolved.

  
  

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18643021
  
  I am rejecting this response because:This is simply not true. No one has been in contact with me in regards to my complain, in fact Lyft spent the last two weeks telling me that I did get paid and the amount I was paid was correct and that I just didnt understand base pay and all the rest of that. Lyft did not send me an email clarifying the issue with the pay for my ride (THAT I FIGURED OUT ON MY OWN) until January 8th. On January 8th I also received an email from Lyft Direct support confirming what I had been saying from the beginning which was that I didnt get paid. Theres nothing else I want from the business in regards to this matter but I do think its important that others know how I was treated and how my chat support feature was disabled because the chat agents decided I was paid for my ride and there was nothing else they could or would do to help me figure out what happened. Im disgusted at the lack of communication on Lyfts part as well as the dismissive manner in which my issue was handled. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prearranged a pickup with Lyft on Nov. 7, 2022 for an early morning ride Nov. 8th at 4:45am. At 4:40am Lyft advised thru the app that my ride has been canceled, no further details were provided on Nov. 8. No email or any other complaint filing process was provided thru the web site or app. I located Lyft on ******* and complained via Private message there. Company is totally non responsive to the issue, claiming there was a form of payment issue. This is completely false and the valid credit card is still available for payment on their server as I write this message.

  Business Response

  Date: 12/27/2022

  We are in receipt of BBB complaint case #********. ********************************* complaint concerns the authorization of a payment method on *******'s account. 
  
  Per our Terms of Service, Lyft may request a second card to ensure the security of the account. Our agents have since been in correspondence with ******* to inform ******* that the issue has been resolved. 
  
  As stated by our Terms of Service, Upon addition of a new payment method or each ride request, Lyft may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior..
  
  As we have followed up with ******* and clarified our terms of service, we consider this matter resolved.
  

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18642397
  
  I am rejecting this response because:

  The company confirmed a prearranged ride order and at no time advised of any credit card issues, but canceled the ride at the very time of pickup 4:45am with no notice.

  Company is acting in bad faith and is trying to cover it up with a non-existent payment issue that didn't manifest when the ride was booked the day before pickup.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/07/2023

  We are in receipt of the consumer rebuttal in BBB complaint case  #********. ********************************* complaint concerns the authorization of a payment method on *******'s account and a ride cancellation. 
   
  Before a user can access the ******************** platform, the user must agree to ********************'s Terms of Service. The Terms of Service appear when the user first signs up with ********************, and the new user must click that the user "accepts" the terms before the user can continue to use the service.
   
  Our Terms of Service clearly state, "We do not warrant that your use of the Lyft Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet your requirements."
   
  Per our Terms of Service, Lyft may request a second card to ensure the security of the account. Our agents have since been in correspondence with ******* to inform ******* that the issue has been resolved. 
   
  As we have further clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18642397
  
  I am rejecting this response because:

  Company is deflecting rather than addressing the issue.

  A second valid credit card was on file BEFORE the pre-arranged reservation was made 18 Hours before the scheduled pick up.

  Company canceled the pickup just minutes before the 4:45am scheduled pickup.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Already filed complaint. DEc. 15 Complaint # ******** Is there any update? Thank you.

  Business Response

  Date: 12/27/2022

  We are in receipt of the BBB complaint case ********. *************************** complaint concerns an experience on the Lyft platform. The information provided in this complaint is insufficient for us to provide a substantive response to the complaint and no previous support interactions could be found regarding this complaint.
  
  We have been in contact with ***** to request the additional information necessary to appropriately respond to this complaint.
  
  As such, we consider this matter resolved.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on December 22nd a friend and I took a ride from *******, ********** to Downtown Manhattan, **. I believe I was the subject of a scam attempt by the driver. I have attempted to reach out to Lyft, with no luck. The ride itself was terrible service, as the drive took the least advised routes multiple times. But the scam was the driving charging me a damage fee of $80 for damage of which nature has not been disclosed or proved, only charged (there was no damage). When I reached out to Lyft they only said It was really bad but never disclosed any details and closed the case without my consent or without proof. They are not allowing me to even file a complaint or connect with anyone, the prompts to get help on their app or website or ******* are all ********** that lead nowhere. There was *********** to the car, but I read on the news and ******* that this fake damage charge is a common scam. Please help me recover my $80. I have provided screenshots of my only interaction with Lyft.

  Business Response

  Date: 12/27/2022

  We are in receipt of BBB complaint case ********. ******************************* complaint concerns a damage fee that ****** has incurred on the Lyft platform.
  
  Before a user can access the ******************** platform, the user must agree to ********************'s Terms of Service. The Terms of Service appear when the user first signs up with ********************, and the new user must click that the user "accepts" the terms before the user can continue to use the service.
  
  Zyanya acknowledged that Lyft may charge ******'s credit card for damage caused by ******'s use of the Lyft platform when Zyanya accepted Lyft's Terms of Service. As such, no refund has been issued.
  
  As we have clarified our damage policy, we consider this matter resolved.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18641842
  
  I am rejecting this response because: The Lyft user policy states that there will be a charge IF there is damage, not when there is a driver that has taken advantage of a person when there is NO damage. The photos I received were FALSE and wasn't even the right car. This is fraud.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/07/2023

  We are in receipt of the consumer rebuttal in BBB complaint case ********. ******************************* complaint concerns a damage fee Zyanya incurred from a ride taken on the Lyft platform.
  
  According to Lyft's Terms of Service, which ****** agreed to when Zyanya downloaded the Lyft App, "Rider agrees to pay a 'Damage Charge' of up to $250 depending on the extent of the damage (as determined by Lyft in its sole discretion), which shall constitute full payment for Driver's cost of repairing or cleaning the vehicle, or otherwise remediating the damage."
  
  As we have further clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18641842
  
  I am rejecting this response because: I do not believe Lyft to be handling my complaint in good faith. This former response is nearly identical to the first, latter response I received from Lyft. I have already responded to their message that outlines the terms of services. My answer remains the same. These terms apply if and when damage occurs. This is not a debate about following the terms of service should damage occur. This is a complaint that states there was NO damage, therefore the claim was false and the terms of service do NOT apply. Unless of course, Lyft is claiming that a damage fee is possible regardless of whether there is damage or not. Please refund me my $80 -- this is pure fraud.

  
  Sincerely,
  
  ***************************