Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lyft, Inc.

  San Francisco, CA 94107-1725

• 

  Lyft

  2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

• 

  Lyft

  715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

• 

  Lyft

  1848 Wyoming Ave NW Washington, DC 20009-1882

• 

  Lyft Rideshare

  2992 forest lane Dallas, TX 75234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/24 I ordered a Lyft for $20 and change for a 6 min pick up. The cab put cked me up from location 5 min after pick up time and I was charged $16 extra. Tried to contact Lyft but had no luck. I would like explanation of charges and a refund.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding my ride with ***** on October 11, requested around 2:35 PM, with Receipt #*******************. I was charged for a Priority Pickup Upgrade, but the service I received did not meet expectations, and I believe I should be refunded in full. Firstly, the Priority Pickup took 13 minutes to arrive—4 minutes longer than estimated, and 9 minutes is already a lengthy wait for an upgraded service. The ride itself, which should have taken 18 minutes and covered 3.4 miles, instead took 40 minutes and 6.7 miles due to multiple wrong exits. ***** took no responsibility for the delays, offering no apology and instead blaming the city and Lyft. It was also surprising to learn that ***** has only completed 80 rides over the past 6 years, which may explain the lack of familiarity with the route. As a customer with over 900 rides in 7 years, I have come to expect much better service from Lyft, particularly with an upgraded option. During the ride, I even received a message from Lyft checking in, which further indicates the issues were recognized. I have attached screenshots showing the actual route taken, as well as what the route should have been. Given the delays, the driver’s lack of accountability, and my history as a loyal customer, I respectfully request a full refund for both the ride and the Priority Pickup Upgrade.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My concern is that this Lyft driver was dishonest and I was charged erroneously. I never took this ride on Sept 2, 2024 and was charged $19.13 for a ride I did not take. I had provided two screen shots to LYFT, one for the ride I took from a friend's house after the party to my hotel in Romeoville, IL where I went to sleep once we were dropped off.  ****** (Lyft driver) went as far as marking it as us getting picked up and taken back to where we came from but we NEVER took this ride. I reached out to Lyft that same day to report this driver who was dishonest and was unsuccessful. I tried to obtain a refund but had no luck. LYFT'S response : Thanks for your promot response and I can completely understand. If that happened to me I’d be really upset too. I can imagine how frustrating that must be. As it shows on our end that the ride was valid and was routed properly, we can't issue a refund for this ride as all charges on the Lyft platform are non-refundable, as outlined in our Terms of Service and Help Center. You can view this policy in Lyft’s Terms of Service here: ******************, under the section 'Payments'. Me: I strongly object to the fraudulent actions of a Lyft driver who falsely claimed to have driven me to a location, despite my non-participation in the ride. This incident exposes critical weaknesses in Lyft's accountability mechanisms, enabling drivers to act with impunity. It appears the driver exploited the system by driving an empty vehicle to the location for personal gain. In response, I will dispute the charge with my credit card company and file a complaint with the Better Business Bureau. The absence of effective customer service and driver oversight raises questions about Lyft's commitment to fairness.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see uploaded documents for dates addresses etc. I am a mk ultra / human traffick / violence against women victim. I have multiple identities due to this. I had my identity documents stolen and lost access to my email. It's a mess. I am living in a homeless shelter as ********. I am being abused and neglected medically in the shelter I caught a lyft with my belongings under the ***** **** account due to abuse trying to escape. I blacked out due to complex post traumatic stress disorder. I left my 2 phones in the back seat due to blacking out. I realized and called them within 15 minutes. They hung up on me. I text with the address requesting to return them. I called back. They changed the name on my profile from jamie to johnny. They hung up again and turned the phones off. Lyft has refused to help. They claimed there was no record of the ride then I showed the evidence screenshots provided. Now they just send a generic email saying they can't give information to a 3rd party despite explaining over and over again the situation and that i am the same person under 2 names, just like many of their drivers. Please help. I lost my phones and ID ibecause of this incident. This is because of *** homeless shelter medical abuse and neglect and discrimination. I have no family no friends no support I need that phone back it has important information I need. I am in a different location now in Manhattan now. What if it was a kid not a phone / wallet. No record. That's disgraceful.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Lyft and then charged an additional wait time fee, when driver went to the wrong street and I had to catch him seaking, problem is driver was Chinese and couldn't Read or Speak anything at-all' in English, don't know how Licensed, but did drive fine, so must have used my phone gps location, instead of being able to read street sign, and Lyft doesn't accept my voice communication for complaints, the consumer assistance, instantly used my E-mail address to fill my Spam box ! Ride on 10/10/2024 for pre charge of $19.91 then on 10/11/2024 charged $3.91 waiting fee when driver could not find street, because was literate to reading signage, or even able to converse a single word, I did tip him $5.00 and then got my bank account ripped-off for $3.91 !

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2024, I attempted to order a Lyft ride but encountered error messages that required me to add another form of payment with a billing address identical to my current payment method. I have no other payment option that meets this criteria. I proceeded to purchase a $25 gift card for Lyft and successfully added it to my Lyft account balance. To my surprise, I was still unable to request a ride. After several weeks of back-and-forth emails with Lyft support, who consistently provided irrelevant or distracting responses, I was finally informed in June that my account had been suspended due to unusual activity and would not be reopened. Additionally, no refunds would be issued for the gift card. Lyft's practice of allowing me to add money to an already suspended account is highly illegal and extremely misleading/deceptive. This action violates the *** Acts, *** **** ******* Uniform Commercial Code, and both consumer protection and general business laws. I demand a refund of $25.00 USD as Lyft has failed to provide the service outlined in our user agreement. Furthermore, their support team has demonstrated a complete lack of interest in responding to the numerous emails I have sent.

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a Lyft from the airport because I had a promo code for 50% or $10 off. I was quite a price of $25, with $10 off, for a total of $15. I chose the ride and was picked up and taken home. When I went in to tip the driver, it only gave me the option to add a tip. I added a $12 tip. This was today, 10/14/24. I just checked my bank account and I was charged $49.99 for a 9 mile trip. It showed the base price of $47.99, minus the $10 promo and adding the $12 tip. I would never have purchased a ride for that amount. There is nowhere on the app to file a complaint other than a generic checklist that responds with a generic answer. How is it legal to quote $15 and then charge $38? That was my first and last time using Lyft. I do similar services often and have never had a price change like that. More than double is ridiculous.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am visiting Miami and dropped my wallet in the ****. I turned around as soon as I got out of the car to wave the driver down but he drove away. I called him and told him I dropped my wallet and he hung up on me. I contacted Lyft support so they could try to get in contact with him. Lyft reached back out to me and told me that they were unable to contact their own driver. I had my drivers license, cash, 12 cards, and my friends drivers license all in an expensive wallet.

  Customer Answer

  Date: 10/14/2024

  The complaint is with Lyft. 

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st 2024 I ordered a lyft to get me to the bus station for a trip I was taking, however due to the driver having a blowout in the left fast lane on a curve without a shoulder and not immediately moving to the right lane we became stranded in a very very dangerous spot for over 1 hr being barely missed vehicle after vehicle flying by at 75 mph so close the car would rock side to side from gust produced from such close proximity. The driver did not have roadside assistance and lyft did nothing to help out even though they were notified by myself and the driver of the dangerous situation, An hour and half later fort worth highway emergency roadside finally arrived and shut down all lanes to allow my driver to safely get over to shoulder on the right where they changed the tire and got us on our way .Needless to say I missed my bus and greyhound has refused to refund or offer voucher for my ticket that cost me $59.98 and I had to purchase a train ticket that day . While I was not charged for the lyft ride due to my driver doing a cancelation on her side, lyft has made no attempt to provide any compensation to my financial loss that was not by my fault in any way. I feel that they should have immediately offered something for my loss, but to make matters worse they have no way of even contacting them to resolve leaving me the only choice but to file a complaint with better business bureau as my only hope of a resolution to this issue. I would like to add that the driver did go out of her way to ensure I got to the train station and even waiting with me to make sure I was able to purchase ticket and not be stranded however that doesn't recover my loss of $59.98 on the bus ticket.

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report an unresolved issue with Lyft regarding my driver background check in *************. After deleting my original Lyft account and later creating a new one, Lyfts system flagged my background check as a duplicate submission due to the earlier **** check tied to the deleted account.Despite reaching out multiple times, Lyft has not provided a workable solution. They suggested that I switch my driving region to *************. However, as my vehicle is registered and inspected in *************, I am unable to obtain a New Hampshire inspection sticker without registering my car in that state, which is legally and logistically unfeasible.Lyfts support team has repeatedly failed to escalate my case or offer an alternative resolution. I have also contacted the *****************, as Lyft suggested, but I have not received any response from ******* an independent contractor, I rely on this platform for work, but due to these background check issues, I am unable to drive. I would like Lyft to assist in removing the duplicate background check request or provide an appropriate solution that complies with state regulations.I am seeking assistance from the BBB to resolve this matter, as Lyfts support has been unhelpful and I believe the current suggestions are not legally feasible.