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Business Profile

Car Service

Lyft, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Important information

  • Customer Complaint:

    BBB’s file for Lyft was created in August 2011. Following BBB’s review of complaints done in April 2025. Complaints on file state concerns with billing, refunds, and ride experience.

    BBB recommends reviewing of the following:

    Terms of Service (please see 4. Charges)
    Community Guidelines
    Safety

    For any issues or concerns, please visit Lyft Help.

Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lyft, Inc. has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lyft, Inc.

      San Francisco, CA 94107-1725

    • Lyft

      1848 Wyoming Ave NW Washington, DC 20009-1882

    • Lyft Rideshare

      2992 forest lane Dallas, TX 75234

    • Lyft

      601 E Sunrise Blvd Fort Lauderdale, FL 33304-2708

    • Lyft

      3201 E Colonial Dr Orlando, FL 32803

    Customer Complaints Summary

    • 4,059 total complaints in the last 3 years.
    • 1,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Lyft, I recently availed a promotion offer sent by Lyft in the mail below. It said that I will get an additional $10 for purchasing a $90 gift card. Please note that it mentioned "Max. 1 per purchaser". After I clicked the offer once, it deducted my card 4 times. So I got charged $90 * 4. I reached out to your customer support on the app and they said that gift cards cannot be reimbursed. Please note that the error is caused by your app malfunctioning. I availed an offer once which clearly mentioned "Max. 1 per purchaser". You shouldn't charge a customer for your app malfunctioning. I have attached the supporting screenshots below. Please reimburse me for additional 3 gift cards. Thanks, Ankur R*** + **** *** **** ********************

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a ride to philadelphia and i was notified by the VA i have issues with my kidney and i cancelled my appointment in Philadelphia and canceled my Lyft ride on a Thursday and came Monday morning Lyft still sent me a ride, i cannot access my Lyft rides to show it was canceled and Lyft do npt want you to contact them

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used credit card to put money into my Lyft cash account. Then come to find out I cannot use that for bike rides. Car rides etc. I have been requesting refund for 3 days now. Noone has contacted me about this matter after repeating attempts.

    • Initial Complaint

      Date:08/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is just overall, twice now I’ve complained going through their “help” site about discrimination and have gotten no response. I’ve gone through the usual channels resolve issues mostly unsuccessful. They absolutely have no customer service department whatsoever. It is impossible to make a general complaint. It is impossible to get help from human. Their help center consist of a few options and I was finally able to send a message to the support center twice and was still not contacted about discrimination. This shouldn’t be allowed this should not be allowed to operate this way.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After being cussed out by my Lyft driver and him cancelling the ride for no reason, Lyft is charging me $80 in "damages" to his car that are false and something I did not do and would never do. I have reached out to Lyft customer support over 5 times. Not a single representative has listened to me or helped me in any sense with getting this claim cancelled and driver investigated. For a company that cares about safety, they surely don't care about having verbally abusive drivers. I have never had an experience like this with a company and I hope no one else ever does. I will not be continuing with Lyft as a rideshare unless they step up and actually rectify this shocking siutation.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a lyft to pick up my vehicle from a service center, left my iphone on back seat of driver's (Anthony) vehicle. Sent ***** alert with contact info to my phone immediately and constantly! Driver ignored alerts. Driver proceeds to next pick up. Rider (Tanisha T*****) enters the vehicle and notices my phone making a loud sound on the back seat of the Lyft car. She hands the phone to the driver and states, someone left this on the seat as the phone is displaying a message and ringing loudly. Driver hands the phone back to the passenger and says, I don't know what to do with it! I think it belongs to the lady I picked up in Mason, which was me. Tania then takes the phone, reads the message and begins her attempts at reaching me. We were able to connect after spending another $100 to go retrieve the phone from Tania 30 miles away. Company refuses to do anything to resolve my complaint. Have chatted with manager after manager and no resolve. Please help. I also had to call off work yesterday as my phone is a requirement.

    • Initial Complaint

      Date:08/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Lyfts new “Price lock”seems to be a scam and Lyft is not honoring the price promised that I paid an extra monthly fee to get. There is a whole conversation with Lyft I have saved

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a Lyft for a flight. The driver says he picked me up. He never picked me up, then reported the ride complete. I disputed the charge on my card. I have disputed the charge through Lyft. I had to call and wait for an **** because the Lyft driver lied and never picked me up. I have included my **** receipt for the same date and time as a supporting document. I have not been reimbursed from Lyft for the business trip. Please see fair details below. Base fare $1.21 7m 37s $1.45 6.89 mi $7.51 ***** **** + 9% $0.92 Service fee $3.45 ***** *** : *********** ******** $20.00 **** ***** $34.54

    • Initial Complaint

      Date:08/27/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the day of August 25,2024 I took a lyft and put in the address for pick which was ***** *** ******* going to my home address. For some reason a completely different address was put in and I was forced to change the address to get myself and my son home. So because of this I was charged the total above for a ride that was originally 30 dollars. I have never had this issue ever and am very upset. I was unaware that I would be charged more because of something I know I didn't do. The driver told me they couldn't do anything and I had to change it to go home.

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, August 26, 2024, I requested a ride through the Lyft app. The app displayed that I had a $5.00 credit and that my ride would be no more than $45. However, today, on Tuesday, August 27, 2024, I have been charged $72.87. When attempting to dispute the charge with Lyft directly, they refuse to resolve the issue, claiming that there is no issue with the charge.

    Lyft, Inc. is NOT a BBB Accredited Business.

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