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Business Profile

Clothing

Gap, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gap, Inc. has 649 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gap, Inc.

      2 Folsom Street San Francisco, CA 94105

    • Gap Inc.

      2960 Kingsway Drive Kitchener, ON N2C 1X1

    • Gap Inc.

      80 Bloor Street Toronto, ON M5S 2V1

    • Gap Inc.

      Conestoga Mall 550 King St N Waterloo, ON N2L 5W6

    • Gap Inc.

      220 Yonge St Box 135 Toronto, ON M5B 2H1

    Customer Review Ratings

    1.16

    Average of 147 Customer Reviews

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    Review Details

    • Maribel B

      Date: 05/06/2024

      I must express my extreme disappointment and frustration with my recent shopping experiences with ********* As a loyal customer who has just recently spent hundreds of dollars on multiple orders, I am dismayed by the consistently poor service and incomplete order fulfillment that I have encountered.Despite the fact that I have placed several orders with ******** recently, I have repeatedly received packages that are missing items, despite the tracking information stating that they have been delivered. This discrepancy between what is promised and what is actually received is completely unacceptable.Furthermore, the process to address these issues is incredibly inconvenient and time-consuming. Instead of being able to resolve these problems efficiently, I am forced to go online and file a claim, which, as I have experienced, takes several days to process. This means that I am left waiting even longer for a refund.I cannot express enough how upset and dissatisfied I am with this level of service. Not only has ******** failed to fulfill my orders correctly, but the lack of a streamlined and efficient resolution process only adds insult to injury.As a result of these ongoing issues, I cannot in good conscience encourage others to do business with *********

    • Alicia G

      Date: 05/03/2024

      I placed an order with next day shipping (cost 25 extra dollars) . My order was 250 dollars total. I bought 13 items. I received the package snd 11 out of the 13 items were missing. I got reimbursed for those items. The person I spoke to over the phone placed a second order with the missing items. Then I get an email later that following day stating that my package has been delayed. This wouldnt have been an issue if it was a normal order, but I expedited it for a reason so I could have it by Friday. ******** has not tried to make this right and honestly, I dont think Ill shop here again after years of giving them plenty of my money. **************** experience was horrible for a mistake they made.

    • Jennifer S

      Date: 04/22/2024

      On several occasions I have ordered my children's gifts and they always return the package. They've done this to me three times now. They say the address is wrong and I always put the apartment number and the excuse is that they can't find the address. They have left my children without a birthday gift. No money no package. The customer service is rude and do not give you a solution.

    • Emily O

      Date: 03/24/2024

      They will miss items out of your $300+ order, and close your claim within 4 hours saying they cant do anything!!!!!

    • Amy G

      Date: 03/11/2024

      I've been a fairly regular ******** Customer for a number of years and have placed most of my orders online with them. In a couple of recent larger orders that I placed with them they shipped a package that didn't contain almost half the items in the order that they said were shipped in the package. In the most recent case I contacted the company to request either a refund for the missing items that weren't shipped or to ask if they could replace them. They instructed me to file a claim for the missing items online for the order which I did. They immediately denied the claim and was told that they insisted that they shipped the items which they didn't. They also would not offer to replace the missing items. And they told me I would have to contact their claims department to try to get a resolution and be on hold for about an hour wait. I would recommend to people not to order things online with this company. And if you do I'd limit it to smaller orders.

    • Helena M

      Date: 03/01/2024

      This is the third time in a row I've faced issues with my online orders from GAP. They consistently offer items that are out of stock, leading to canceled orders after payment. The promised refunds fail to appear on my GAP credit card before the due date, forcing me to cover the costs.When a damaged linen shirt was delivered, GAP instructed me to take it to **** Despite complying, the refund didn't reflect on my credit card statement. Contacting GAP's credit card bank revealed GAP hadn't updated any refund information, resulting in a frustrating cycle of calls. It took days to confirm the damaged item delivered to GAP warehouse, damage confirmed., but no refund initiated. It took about 1.5 months for a refund to show in my statement after payment due date. I had to pay off for the item I did not have in order to avoid interest.In today's delivery, none of the four items I ordered were in the package, and there were three items I hadn't ordered. GAP insisted I return the package to *** for a refund, but I refused, stating it's not the customer's responsibility to correct their mistakes. I demanded they arrange for *** to pick up the package from my location, instead of making the customer work for them to correct their mistake spending their time and money on gasoline. Their supervisor, ****, repeatedly told me to deliver it to *** so that some people might want to buy them. Again, I told her to arrange a *** pickup for the mistake lays entirely with GAP. *** charges a small fee for this service. GAP does not want to spend their money for a *** pickup. But then, why do they think it is right and fair to make a customer spend time and money on gasoline to correct their mistakes?Despite enjoying their cotton items for years, I'm deeply disappointed by GAP's repeated online sale failures. After this incident, I've decided to stop shopping at GAP due to their unreliable online services, delayed financial transactions, and inadequate customer service.

    • Curtis B

      Date: 02/28/2024

      Banana Republic utilizes ************* for their Credit Card. ************* is the the absolute worst. Charged me a late fee, they then removed the late fee. Since then a have then been charged a new late fee the next month because the old late fee had not been removed. Called in again and they said they were removing the late fee and the new late fee. This has went on for four months now. I call in every month to attempt to rectify the situation and they promise that it will be resolved in the next 48 hours. Now they have reported a delinquency to the credit agencies.Then of course Banana Republic states that they have nothing to do with Barclays and the credit card is separate from BR. Well, Banana Republic you decided to utilize this bank for your brand. Bottom line: I will not longer shop at BR.

    • Ronald W

      Date: 02/28/2024

      Did a return didnt get full credit told have to pay $7.00 for shipping. Then they wouldnt take apayment. Called corporate to pay transferred 5 times then the 5th b**** hung up on me after taking my checking info. Never put thru my payment. Tried 4 times so far to cancel my card still trying. Also a store cant take payments. Wont ever go back to to this poorly run establishment!!!

    • Lisa S

      Date: 02/19/2024

      Cashier refused return, that was within the guidelines posted on the companies website. An item with receipt in a unwashed and unworn condition was needed to be returned. It was purchased 24 hours earlier. Was suppose to be a large in men's but was a large in children's. Tags had been removed, cashier stated that it was now considered a finalsale due to joker tag removed. Contacted customer care that contacted gm that stated it was their policy. But it was not found on website nor could customer care tell me where to find it. Customer care said it was the gm's call and she stating no return because of the joker tag being removed.

    • Katie S

      Date: 02/19/2024

      I ordered a pair of shoes from them. They were too large so I mailed them back with the label they provided and ordered a smaller pair. I saw via the tracker that the original shoes made it back to the warehouse but I had not received a refund so I contacted their customer service. I was told I was too early so I waited and still no refund. I contacted again and they apologized and said they'd issue a refund within the next 48 hours. It's been well over 48 hours and I have no refund. I've paid for a pair of shoes theyre in possession of and now I'm out $60.

    Gap, Inc. is NOT a BBB Accredited Business.

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