Business ProfileforLevi Strauss & Co.

I am writing to formally express my deep dissatisfaction with the treatment my wife experienced at your ****** ******************** store located at ********************************, on the morning of 7/26/2024. My wife visited your store with the intention of purchasing three pairs of men's jeans for myself. She requested assistance from one of the associates regarding sizes. Since my wife is not fluent in English, the associate began to disrespect and give her a hard time because of the language barrier.My wife is a well-educated, professional, and polite 64-year-old woman who treats everyone with the utmost respect. However, the associate continued to discriminate against her, repeatedly stating, "We are in *******, and you should learn to talk English." Feeling disrespected and discriminated against, my wife asked to speak to the manager. Unfortunately, a person identifying themselves as the manager, named "Antuane or similar," echoed the same discriminatory remarks.This experience is deeply troubling and unacceptable. Discrimination of any kind should not be tolerated in any customer service environment. The treatment my wife received at your store reflects poorly on ****'s commitment to inclusivity and respect for all customers, regardless of their language proficiency.I request that this incident be thoroughly investigated and that appropriate actions be taken against the employees involved. Additionally, I would appreciate a formal apology to my wife for the disrespectful and discriminatory behavior she endured.I look forward to your prompt response and a resolution to this matter. Thank you for your attention and cooperation.Yours sincerely,***************************